La presente investigación tiene como objetivo general determinar la relación entre la gestión de personas y el desempeño laboral en el personal administrativo de un Call Center de Lima. La población estuvo conformada por los trabajadores administrativos de una empresa de Call Center de Lima Metropolitana. La muestra estuvo conformada por 53 trabajadores administrativos de dicha empresa dedicada a brindar servicios de Call Center. La metodología de investigación consistió en una investigación de tipo aplicada de diseño descriptivo correlacional y corte transeccional. Se emplearon como instrumentos de recolección de datos dos escalas construidas por los autores para determinar los niveles de Gestión de personas y de Desempeño Laboral. Los resultados de la investigación demostraron que existe relación estadísticamente significativa entre Gestión de personas y el Desempeño Laboral en el personal administrativo de un Call Center de Lima. / This research has the general objective of determining the relationship between people management and job performance in the administrative staff of a Call Center in Lima. The population was made up of administrative workers from a Call Center company in Metropolitan Lima. The sample was made up of 53 administrative workers from said company dedicated to providing Call Center services. The research methodology consisted of an applied type research with a correlational descriptive design and a transeccional cut. Two scales constructed by the authors were used as data collection instruments to determine the levels of People Management and job performance. The research results showed that there is a statistically significant relationship between People Management and job performance in the administrative staff of a Call Center in Lima. / Tesis

Seit Jahren steigen psychische und psychosoziale Belastungen im Arbeitsalltag von Ingenieuren* an, was unter anderem an der zunehmenden Zahl von Erkrankungen, die beispielsweise auf permanenten Stress zurückzuführen sind, erkennbar ist. Durch die Pandemie, die seit mehr als einem Jahr Alltag und Arbeitsleben maßgeblich beeinflusst, treten diese Belastungen noch deutlicher in den Vordergrund. Nach einer kurzen Einführung werden zunächst theoretische Grundlagen dargelegt und wesentliche Begriffe definiert. Mit Blick auf den Arbeitsplatz werden potenzielle Belastungen skizziert und die Bedeutung von Kompetenzen herausgearbeitet, die unterstützen können, um mit diesen Belastungen umzugehen. Außerdem wird der Frage nachgegangen, ob Ingenieure das nötige „Kompetenz bezogene Rüstzeug“ - sprich die persönlichen psychischen Ressourcen - haben, um mit den Anforderungen und Belastungen, die sich am Arbeitsplatz ergeben, adäquat umgehen zu können und welche Bedeutung der Hochschulausbildung dabei zukommt. Den Abschluss bildet ein Plädoyer für eine systematische (Neu-)Ausrichtung und regelmäßige Weiterentwicklung bzw. Anpassung der Aus- und Weiterbildung von Ingenieuren anhand von ermittelten Anforderungen bzw. Belastungen am Arbeitsplatz – nicht zuletzt basierend auf einem Constructive Alignment.

This diploma thesis is focused on evaluating the sources of environmental risks in the safety domain of the Honeywell Aerospace Olomouc company. First part of the diploma thesis is theoretical and serves as an entry to problematics of severe accidents prevention, risks identification and assessment. In the next part all the chemical substances stored in this international industrial company are valorised, the substances most dangerous to the environment are identified and certain precautions to prevent serious accidents are suggested according to valid legislation and recommended methods of the Ministry of the Environment.

In my Master´s thesis I am concerned with the questions of the human factor in air traffic control. The work is mainly focused on the air traffic controller and discusses the influences that directly or indirectly affect the air traffic controller. Considerable attention is paid to the errors that may occur during the management, their analysis and proposals for their elimination, respectively their complete disposal. The main idea is to understand the thinking of the air traffic controller as the human element in an organization and applying theories to reduce the errors in the air traffic control.

The topic of this master's thesis is focused on the area of safety in lifting technology. Specifically, to prevent mistakes during bridge crane operations and to increase reliability of the human factor. The thesis summarizes the most important legislative regulations for crane operators, including the requirements for operation. Furthermore, there are analysis of bridge crane accidents including data about number of occupational accidents. Other part of the thesis deals with analysis HTA, human HAZOP, BOMECH and FMEA. Conclusions are set based on these analyzes and preventive measures are suggested.

This Master´s thesis examines Investigation of aircraft accidents / incidents, which were caused by human error. My thesis is focused on fixed wing aircrafts with maximum take off weight up to 2500 kg. Practices of Aircraft accident / incident Investigation are described in Annex L13 which is document published by Ministry of Transport of the Czech Republic. This document provides some support for investigators but does not contain methodology which should be used to discover human error by which the accident / incident was caused. This thesis has two major purposes. First purpose is to analyze Final reports of investigations and suggest improvements which can be made. Second goal of this thesis is to create own methodology for investigating the causes of aviation accidents / incidents caused by human factor.

This Master’s Thesis main purpose is to identify the perceptions of Cyber Security Professionals on Blockchain Technology and whether it could potentially become a substitutefor the current data security systems or not. A literature review was initially performed in order to explore previous related research on the field of Cyber Security, its infrastructure andthe main aspects of Blockchain Technology.Qualitative research was conducted in regards to the participants’ perceptions. Morespecifically, individual interviews were held with each one of the participants all of whom are professionals in the field of Cyber Security. Five different themes emerged from theinterviews which were performed by asking open-ended questions and holding a dialogue with the participants. Those themes start with (1) their opinions on current data security infrastructure and methods. Following that theme a half hour presentation on basic blockchain operations and applications were held in order to identify their (2) current understanding onblockchain. (3) Discussions were held in regards to blockchain’s scalability and sustainability,followed by (4) the security of Blockchains. In the end the (5) fifth and final theme covered the main purpose of this master’s thesis which is whether blockchain can be implemented asan alternate technology on data privacy and security.This Master’s Thesis contributes to the current knowledge on Blockchain within the field ofinformatics by providing the perceptions of Cyber Security Professionals in regards to its operation and implementation. Furthermore it aims to identify whether any possible applications of blockchain technology could be suggested for future implementation in thedomain of data security.The discussion summarizes the empirical findings acquired from the interviews and theperceptions of the participants on Blockchain Technology. By exploring the themes thatemerged from the interviews, it is clearly evident that blockchain is still not a technology thatcan be trusted as an alternative to the current security infrastructures and methods according to the participants. Despite that fact a lot of advantages and optimistic elements were derived since blockchain’s immutability and security demonstrates a high level of tamperingresistance, thus making it suitable as a technology within the Information security industry. Incase blockchain manages to overcome its shortcomings it could prove to be a necessary tool in data privacy and security.

This master´s thesis deals with of human factor impact on optical fibers manipulation. It describes types and methods used for splicing and placing optical fibers and optical cables. These methods are specified in the chapters; their application in different environments and conditions is accentuated. This paper presents splicing optical fibers. It emphasizes problems which can occur if proper procedures aren´t kept or if improper device is used. In the thesis there is the chapter dealing with problems which can arise during splicing optical fibers - these negative influences are evaluated with educational equipments EF-970-01 PLASTIC by the company MIKROKOM, s.r.o. Another aim of the work is to describe mechanical optical fiber splice 3MTM FibrlokTM. This kind of device was lent for testing optical fibers multiple splicing. It was tested under extreme conditions. Statistically processed values of insertion loss and splice reflectance, measured by OTDR are the results of the test. Comparing measured values, technical report ones, regarding for usage in practice, there is a possibility of 75 multiple reusing of the mechanical optical fiber splice. The prediction of magnitude insertion loss, calculated for thousands splice cycles follows. The next part of the work deals with fusion splices and contains comparison of splices made with two cleavers: CORNING LWL-TRENNGERAT S46999-M9-D12 and the later model - Fitel S325A cleaver. The result is that older S46999-M9-D12 model gained lower attenuation. The results of both previous measurements are influenced by human factor. It appears at mechanical optical fiber splices as growing fluctuate of insertion losses and as the unequal attenuation fusion splices at tested cleavers.

The subject of my master thesis "Management of the human resources in the public administration" is to introduce the personal management and analyse the possibilities of application in public administration, directly in the Prison of the Czech Republic in the State Prison in Kuřim with a focus on training workers in different levels of management.

Diploma work includes summary of aeroplanes accidents, incurred by human factor malfunction in general aviation and in ultralight aeroplanes category on Czech Republic territory since year 2000. It analyses accidents enclosures with a view to discover similarities near particular accidents. From ascertained lockworks ared proposal created for possibly steps, how prevent rise of these accidents. Part of this work are also attachments (formularies, etc.).