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企業資訊需求策略之研究蘇海, SU, HAI Unknown Date (has links)
其章節分配及簡要內容,分述如下:
第一章說明本論文的研究目的,研究動機,架構,及限制等。擬分為兩節,第一節:
研究目的。第二節:研究方法與限制。
第二章為論說文的理論基礎部份,對於現有各個資訊需求理論作一綜合性探討及評估
。本章擬分參節,第一節:資訊需求之意義。第二節:資訊需求在系統分析中所扮演
之角色。第三節:資訊需求理論評估。
第三章係針對企業系統規劃方法的觀念,做法及優缺點作深入性的剖析。本章擬分兩
節,第一節:企業系統規劃方法介紹。第二節:企業系統規劃方法使用現況。
第四章係利用上述理論方法,而作一實證研究,本章擬分參節,第一節:研究對象背
景介紹。第二節:施行方法及步驟。第三節:應用結果。
第五章係對本論文作一摘要結論,擬分兩節。第一節:摘要。第二節:結論及建議。
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Managing User Resistance in Enterprise Systems Implementation / 企業系統建置時,使用者抗拒的原因、行為與管理策略之研究蘇朝清, Su,Chao Chang Unknown Date (has links)
企業大型商用套裝軟體(企業系統)的導入迫使系統使用者在許多方面必須進行改變,包含了工作的內容、人際間的關係、決策的過程以及工作的現狀。變革管理在企業系統建置能否成功的議題上扮演了非常關鍵性的角色。全面性地瞭解不同型態的使用者為什麼會抗拒企業系統建置的原因將有益於管理策略的執行並且產生更加符合期望的建置成果。本研究應用Delphi方法,針對十二位專案管理人進行深入的訪談,從他們的背後代表的上百個專案的經驗中,發現主管階層的使用者和基層操作階層的使用者對企業系統的抗拒原因不同,所需使用的管理策略亦不相同。管理階級的使用者本身抗拒系統最主要的原因為相信自己決策的能力比電腦來得強,同時對於系統能帶來的效益較持懷疑的態度。他們最常表現出來的抗拒行為是在會議當中和高階主管或是顧問們顯現負面的感覺或是抱怨。主管階層的使用者需要的是參與式的管理策略,給予協助並且確認他們對整個系統所能帶來的效益有所瞭解。而對於基層操作階層的使用者來說,因為導入系統所帶來的工作量增加、受到監視的感覺增加以及對於系統的不熟悉、認知不足,是他們抗拒企業系統的主要原因。這些使用者傾向於將錯誤推諉給其他員工以及直接抱怨系統的不易使用。本研究建議針對基層操作員工進行整體流程的訓練、加上適當的獎勵制度以及由他們的直屬主管來和他們進行更明確的溝通,協助他們解決問題。 / Enterprise systems (ES) impose changes on users in many areas: job content, interpersonal relationships, decision-making approaches, and work status. Change management is critical to successful ES implementation. A complete understanding of reasons and behaviors of different types of user resistance can lead to better management strategies and desired outcomes. Applying Delphi techniques with in-depth interviews with 12 project managers of more than one hundred ES projects, the study found that managerial and operational users resist enterprise systems in different ways and require different management strategies. Managerial users resisted using enterprise systems mainly due to confidence in their own way of making decisions and low perceived value of the system. They tended to express their doubts and negative feelings in meetings with top managers and consultants, and required more participative strategies to clarify their understanding of ES benefits. Resistance from operational users came mainly from excessive workloads, increased monitoring, and insufficient knowledge of ES. These users tended to blame others for errors as well as complaining the difficulties of using the system. It is suggested that users receive process training with proper rewards and clear communication from direct managers.
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企業電子商務平台流程創新方法研究-以某資產管理公司為例 / A Methodology for Business Process Innovation on E-commerce Platform陳美杏, Chen, Mei Shing Unknown Date (has links)
網際網路的發展及行動裝置的普及已將電子商務的發展帶往新的競爭環境,傳統企業除須體認技術不斷創新對企業發展的重要性外,舊有的服務必須透過加入更多的附加價值才能夠增加企業的競爭能力,隨著這股電子商務創新風潮演變並延燒到全球,不論是金融業、實體零售業,皆受到這股電子商務創新風潮的影響,而這股創新的風潮甚至可能導致產業革命。企業若要維持市場競爭能力,除了要盡量降低營運成本,提高生產與管理的效率外,還要能夠滿足客戶各種需求,並應隨時檢視傳統營運流程,充份利用科技技術與生產及服務流程整合,來維持企業管理及服務的優勢,然而,電子商務雖有效簡化企業的作業成本,但跨界整合的趨勢卻也對企業發展帶來新的挑戰,因此企業如何透過一套實用的方法來發展或改善及其電子商務流程,並藉由其獨特創新的服務來加強企業的競爭優勢,更是企業當今面臨的重要議題。
然而當今學術界對於流程管理以及電子商務的研究相當多,但把流程管理應用在電子商務流程創新的研究卻相對較少,故本研究探討有關電子商務理論、企業流程管理、企業流程再造、企業流程創新、企業系統規劃、服務品質、關鍵時刻等相關文獻做為基礎,由客戶需求及服務滿意度的觀點,藉由分析及整理相關流程改善的成功關鍵因素,建構一套電子商務流程創新的方法論,以個案來進行行動研究,依據這套方法論的步驟,發掘個案電子商務流程的問題及其可改善的機會,同時藉由內部探討及借鏡外部標竿企業的創新案例,找出個案公司電子商務流程可能的創新機會,並透過理論基礎檢視本方法論的可行性後,證實透過本研究所建構之電子商務流程創新的方法論確實有其參考價值,提供目前正在發展電子商務或即將投入電子商務發展的企業,做為設計其獨特電子商務平台的參考。 / The increasing use of internet and the growing popularity of mobile devices have created a new competitive environment on the Electronic Commerce (EC) platform. Businesses must develop add-on values in services to strengthen the competitiveness. Under the inevitable trend of global EC, not only the retail industry but also financial industry has been highly affected. This Innovative wave may even lead to an industrial revolution. In order to keep the market competitiveness with EC, enterprises would need to shift focus from cost, productivity and operating efficiency to customer needs. Enterprises nowadays are facing the challenges of modifying existing processes and integrated technology to provide customers with most suitable and innovative services. The research objective is to develop a practical methodology to evaluate and redesign the e-business processes of a firm and enhance their competitive advantage. This study investigated concepts and methodologies in e-commerce, business process management, business process reengineering, business process innovation, business systems planning, service quality, and moment of truth. Based on the perspectives of customers’ needs and service satisfaction, the study analyzed and integrated critical success factors of process improvement and process innovation to construct a methodology for e-business process innovation. With an action research process this study tested the proposed methodology on EC processes in a financial institution and discovered e-business process issues and innovation opportunities. The proposed methodology was validated and the feasibility of the methodology was verified by theoretical considerations, and proved to have reference value for enterprises in developing unique innovations in e-business services.
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