論文謫要 本研究是以合作網路觀點出發，探討不同的知識流通來源與知識屬性，並透過個案公司的研究與觀察，尋找出不同的網路類型。在不同的網路類型下觀察影響其網路關係的主要因素為何。並研究其知識移轉的介面及知識蓄積的方式。最後，分析知識移轉是否會導致知識創新。 本論文的研究方法是採個案研究法，共訪問了九家個案公司，經由事文獻資料的收集整理，以及個案公司訪問內容的分析，本研究得到以下的研究發現。 一、知識流通來源與知識屬性不同會影響網路關係 當知識流通來源為產業且移轉的知識屬性是內隱時，公司會以高層的主管、較廣的部門共同參與合作計劃的進行，並且彼此交流的資源種類較多。反之，當知識流通來為學術單位、研究機關且知識是屬於比較外顯性時，合作雙方參與的層級較低、較少部門參與合作計劃的進行，且雙方交流的資源較少。 二、知識流通來源與知識屬性不同會影響知識移轉 許多企業之間的合作，移轉的知識一般都比較內隱，尤其是與上游的設備供應商、技術提供者合作時，由於許多的技術較內隱，故無法單純地以書面文件資料移轉所有的內容，因此，常常需要有人員之間的交流、會議的舉行，以進行對談。當合作的對象為學術單位或研究機關時，由於合作的計劃內容比較偏向於基礎研究，且為技術成熟度較高，所以一般都以書面的文件資料或電子檔案做為移轉的介面。 三、知識移轉與研發投資會導致知識創新 公司除了從外界移轉所需要的技術與知識之外，公司內部還必須要長期不斷地投資在研發上，經由此反覆不斷地循環，才能真正地提升公司的能力，而導致知識的創新。 四、互補性資源是維持網路關係的主要因素 網路關係維持的因素包括了合作時雙方有高層主管參與、較多部門的共同參與、較多資源的交流，其中擁有合作夥伴缺乏的互補性資源是促使雙方形成與維持良好關係的主要因素。 五、網路類型不同會影響參與層級、參與廣度、交流資源豐富度 附載於生產網路的知識網路之參與層級為高、參與廣度為高、交流資源豐富度為多;附載於交易過程的知識網路之參與層級為高、參與廣度為高、交流資源豐富度為多，主要的影響因素為合作計劃的規模較大、且對個案公司的影響層面較大，且轉換成本很高；知識網路之參與層級為低、參與廣度為窄、交流資源豐富度為少，主要的影響因素為合作計劃的規模較小、且對個案公司的影響層面較少，且合作計劃的時間都較短。 目錄 第一章 緒論 9 第一節 研究動機 9 第二節 研究問題 11 第二章 文獻探討 15 第一節 知識管理相關文獻 15 壹、知識屬性 15 貳、知識移轉 17 參、知識流通 25 肆、知識創造 27 第二節 合作網路相關文獻 33 壹、網路定義 33 貳、網路類型 36 參、網路衡量方法 39 肆、網路關係的建立 44 伍、網路關係的維持 46 第三節 創新相關文獻 51 壹、創新定義及類型 51 貳、小結 53 第三章 研究方法 55 第一節 研究架構 55 第二節 研究變數定義 56 壹、知識流通來源 56 貳、知識屬性 56 參、網路關係 57 肆、知識移轉 57 伍、企業創新 59 第三節 研究方法 60 第四節 研究對象與資料蒐集 60 第五節 研究限制 61 第四章 個案介紹 63 第一節 旺旺公司 63 壹、公司簡介 63 貳、公司沿革 64 參、公司產品 66 肆、知識移轉 68 伍、網路關係 78 陸、知識屬性 84 柒、企業創新 85 第二節 上上公司 87 壹、公司簡介 87 貳、公司沿革 88 參、公司產品 89 肆、知識移轉 89 伍、網路關係 100 陸、知識屬性 104 柒、企業創新 106 第三節 福福公司 108 壹、公司簡介 108 貳、公司沿革 109 參、公司產品 110 肆、知識移轉 112 伍、網路關係 119 陸、知識屬性 123 柒、知識創造 124 第四節 陽陽公司 127 壹、公司簡介 127 貳、公司沿革 129 參、公司產品 130 肆、知識移轉 132 伍、網路關係 145 陸、知識屬性 148 柒、企業創新 149 第五節 統統公司 151 壹、公司簡介 151 貳、公司沿革 152 參、公司產品 154 肆、知識移轉 155 伍、網路關係 163 陸、知識屬性 166 柒、知識創造 168 第六節 宏宏公司 170 壹、公司介紹 170 貳、公司沿革 171 參、公司產品 173 肆、知識移轉 174 伍、網路關係 182 陸、知識屬性 186 柒、知識創新 187 第七節 達達公司 189 壹、公司簡介 189 貳、公司沿革 190 參、公司產品 192 肆、知識移轉 192 伍、網路關係 199 陸、知識屬性 203 柒、知識創造 204 第八節 積積公司 206 壹、公司介紹 206 貳、公司沿革 207 參、知識移轉 208 肆、網路關係 215 伍、知識屬性 220 陸、知識創造 220 第九節 邦邦公司 223 壹、公司介紹 223 貳、公司沿革 225 參、知識移轉 226 肆、網路關係 233 伍、知識屬性 238 陸、知識創造 239 第五章 個案分析與命題發展 243 第一節 知識流通來源與知識屬性分析 243 第二節 網路關係分析 245 壹、交流資源豐富度分析： 245 貳、參與層級分析 249 參、參與廣度分析 251 肆、網路關係維持分析 253 第三節 知識移轉分析 256 壹、知識移轉介面分析 256 貳、知識蓄積方式分析 259 第四節 網路類型分析 265 第五節 企業創新分析 270 第六章 結論與建議 271 第一節 結論 271 第二節 後續研究建議 274 文獻資料………………………………………………………………………… 277 附錄……………………………………………………………………………… 283 / Abstract The main purpose of this thesis wants to discuss that the difference of knowledge flow and knowledge property whether will have influences on the relationship of networking and networking type. Furtherore, hoping to analyze the knowledge innovation of the case study companies. The methodology of the thesis is by case study. There are nine case study companies in this thesis. The case study companies include computer companies 、IC manufacturing companies 、and IC design house in Taiwan. Through the gathering of local and foreign thesis 、periodicals、magazines、newspapers、books etc. And the analysis of the case study to get the important discoveries. There are five important discoveries in the thesis: 一、 The difference of knowledge flow and knowledge property will have influence on the relationship of networking When the knowledge flow is coming from the industry and the knowledge property is tacit , the cooperate company will send high level managers 、wide width of departments to involve the project of strategic alliance and the resources flowing between the companies are richer。 On the contract, when the knowledge flow is coming from the universities 、research institutes and the knowledge property is explicit ,the cooperate company will not send very high level manages 、and often just one department ,such as R&D department to involve the project of strategic alliance .Besides, there are very few resources flowing between the companies。 二、 The difference of knowledge flow and knowledge property will have influence on knowledge transfer When strategic alliance is industrial companies , the knowledge is more tacit .Especially the equipment and material suppliers、and the suppliers of technique. Because the knowledge is very tacit, it is not easy to transfer all the contents and knowledge by documents. So, it is very necessary to communicate by people face to face 、formal and informal meetings、and other communicating tools ,such as telephone 、e-mail、Veda conference etc.. 。 On the contrary , when the strategic alliance is universities 、research institutes ,the knowledge is more explicit . So it is easier to transfer knowledge by documents. There are two reasons why the knowledge is more explicit; one is because the knowledge from the universities and research institutes focusing on basic research. But these knowledge is not so high end comparing to foreign countries. The other reason is the case study companies are belonging to computer companies 、IC manufacturing companies、and IC design house , so the ability of R&D in their companies are very strong。 三、 Knowledge transfer from outside company and the investment of R&D will lead to the innovation of knowledge If companies want to have knowledge innovation ,it is a good way to get knowledge from outside companies 、universities、and research institutes .But because the environment is very dynamic , it is very important to invest on R&D for a long time. Through the two ways to improve the R&D abilities will make companies' having leading abilities in the industry forever。 四、 Complementary resources is the main factor to maintain good networking relationship There are many good ways to maintain good networking relationship , such as high level manages and more departments involving the project and provide more different resources to your strategic alliacne's companies. But the most important factor is your own unique and complementary ability. So, if you hope your accompany will have loyal to you ,you must have the ability they don't have ,even other companies don't have in the same industy. That will make them embed to you。 五、 The difference of networking type will have influences on the level of involving managers 、the width of involving departments、and the richness of resources flowing between strategic alliance When the networking type is knowledge network embedded to product network ,the level of involving managers are high、the width of involving departments are wide 、the resources flowing between strategic alliance are rich ;When the networking type is knowledge network embedded to the transaction process ,the level of involving managers are high、the width of involving departments are wide 、the resources flowing between strategic alliance are rich. That is because involving the transaction of buying machine、material ,and the total amount of money is very high ; When the networking type is pure knowledge network (with universities、research institutes) , the level of involving managers are low、the width of involving departments are narrow 、the resources flowing between strategic alliance are few。

本研究目的是希望透過知識管理系統的建置，讓室內設計產業的內隱知識外顯化，透過設計知識模組化的運用，幫助公司設計創意的積累和活用，達成提高員工工作效率、節省組織相關成本、增加組織營運績效，進而促使室內設計公司得以產生最佳的營運模式，並獲致可觀的營業利益。 本研究採取個案分析法作為資料分析方法，並利用次級資料蒐集法與深度訪談法進行資料蒐集。本研究結論如下： 1.室內設計公司建置知識管理系統的架構，包括 (1) 設計專業知識庫、(2) 設計案例資料庫、(3) 工程專業知識庫、(4) 工程案例資料庫、(5) 企業管理知識庫等五個主要資料庫。 2.室內設計公司建置知識管理系統的目的，包括 (1) 累積設計創意和傳遞設計知識、(2) 善用設計知識達成創意加值、(3) 提高員工工作效率和累積員工專業職能、(4) 增加設計提案成功率、(5) 節省組織與相關人力成本、(6) 建置並強化人才培訓基礎、(7) 增加組織營運績效與組織營業利益、(8) 擴展公司組織規模並提昇公司競爭力。 3.室內設計公司建置知識管理系統的關鍵因素，包括 (1) 具備領導力的知識工作者、(2) 組織與個人對於「知識管理」的意願和動機、(3) 重視「知識管理」的組織制度、(4) 重視「知識管理」的組織環境、(5) 有利發展「知識管理」的組織結構、(6) 具有清楚及正確的組織知識策略、(7) 重視知識內容的品質管理、(8) 詳盡細緻的管理「知識管理」相關流程、(9) 足夠力量支援「知識管理」的資訊科技、(10) 維運「知識管理系統」所花費資源。 / This study hopes to take tacit knowledge from the interior design industry and organize it into explicit information through the implementation of knowledge management systems. The modularization of design knowledge will facilitate a company’s accumulation and utilization of design creativity, thereby effectively increasing employee efficiency, reducing operational costs, and increasing overall company efficiency. Further, this will help interior design companies to establish an optimal business model, thereby achieving significant business profits. This study analyzes data obtained through individual case studies, and gathered information through secondary data collection and in-depth interviews. This study draws the following conclusions: 1. The knowledge management systems implemented by interior design companies include five major databases for the following types of knowledge: (1) Design expertise; (2) Previous design cases; (3) Engineering expertise; (4) Previous engineering cases; (5) Enterprise management. 2. The reasons for which interior design companies implement knowledge management systems include: (1) Accumulation of design creativity and to pass on design knowledge; (2) Utilization of design knowledge to create added value to creativity; (3) Increase employee efficiency and enhance employee professionalism and expertise; (4) Increase success rate of design proposals; (5) Reduce costs related to the company and workforce; (6) Establish and bolster the basic skills for further staff training; (7) Boost operational efficiency and business profits; (8) Expand company operations and bolster competitiveness. 3. There are a number of key factors to the successful implementation of knowledge management systems in interior design companies. These include: (1) Knowledge workers with leadership capability; (2) An organization and individual employees that are willing and motivated to engage in “knowledge management”; (3) An organization structure that emphasizes “knowledge management”; (4) A working environment that emphasizes “knowledge management”; (5) An organization structure conducive to developing “knowledge management”; (6) A clear and consistent set of knowledge strategies for the company; (7) A quality control system that emphasizes knowledge content; (8) Detailed attention to the monitoring of “knowledge management” protocols; (9) Adequate support for the information technology necessary for “knowledge management”; (10) Sufficient resources to maintain the operation of “knowledge management systems”.