大專院校為因應少子化現象，因此積極招收境外學生，政府也逐步開放相關政策，使來台就學之境外學生人數逐年上升，讓校內境外生比率逐年成長。圖書館有服務讀者之使命，需理解不同讀者的需求及圖書館使用行為，讓圖書館在國際化的浪潮下，可以提供更好的資源與服務。 本研究之研究目的有五點：（一）探討本地與境外大學生之資訊需求。（二）探討本地與境外大學生之圖書館使用情形。（三）探討本地與境外大學生之學校圖書館滿意度看法。（四）探討大學生使用圖書館與滿意度的影響因素，以國藉、性別、年級、院別進行探討。（五）探討與比較境外生與本地生資訊需求、圖書館使用、滿意度的差異。 為獲得研究結果，本研究透過文獻分析具體建構出「圖書館使用」三構面19項指標及「使用滿意度」三構面24指標之調查問卷，做為調查大學生圖書館使用及使用滿意度的評鑑工具。本問卷對龍華科技大學日間部大學生實際發放問卷調查，獲得以下結論：（一）本地和境外生的資訊需求以課業及休閒為主。（二）本地生最多人使用圖書館空間，境外生則最多人使用圖書館館藏。（三）本地生最滿意圖書館服務，境外生最滿意圖書館空間。（四）國籍是影響圖書館使用及使用滿意度的重要因素。（五）境外大學生仍未全面使用過圖書館。（六）本地生對圖書館期望落差大於境外生。 針對所獲得的研究結果，本研究也提出幾點建議：（一）加強宣傳圖書館，提高大學生使用圖書館的頻率。（二）因應資訊化時代，電子出版興起，圖書館需提高學生電子資源使用率。（三）增加圖書館各項館藏資源新穎性與多元性，吸引讀者使用。（四）重視圖書館空間的各項指標，滿足本地及境外大學生的需求。（五）深入了解不同身分讀者之需求，提供差異化的資源與服務。（六）提升圖書館整體滿意度，增加大學生使用圖書館的意願與頻率。 / To cope with the phenomenon of low birthrate, universities actively recruit overseas students. The government also implements some relevant policies to increase the number of overseas student in Taiwan every year. With the mission of providing best resources and services to the users, the library should fulfill the needs of different users with different using behaviors under the tide of globalization. Purpose of this study has five points: The first is to investigate the information needs of local and overseas college students. The second is to investigate the library use of local and overseas college students.The third is to investigate the library use satisfaction of local and overseas college students. The fourth is to explore the influencing factors of library usage and satisfaction of college students based on nationality, gender, grade and institution. The fifth is to explore and compare the information needs, library usage, and satisfaction between overseas students and local students. To get the research results, a survey questionnarire has formed based on the methodology of literary analysis to evaluate local and overseas college students concerning library use, satisfation and importance. This questionnaire contains "library use" three facets of 19 indicators and "satisfaction" three facets of 24 indicators as an evaluation tool for the investigation of college students ' library use and satisfaction evaluation tool. The surveys are sent to Longhua University of Science and Technology students. Results are as shown below. A. Local and overseas information needs to focus on school work and leisure. B. The largest portion of local students use the library space, and the largest portion of overseas students use the library collection. C. Most of local students most satisfied with the library services, overseas students most satisfied with the library space. D. Nationality is an important factor influencing library use and satisfaction. E. Overseas students have not fully used the library collections, space and services. F. Local students are more dissatisfied library than the overseas students. According to the research results, this study also several suggestions: A. Intensify publicity on library collections and services, and increase the frequency of using the library. B. In response to the information age, the rise of electronic publishing, the library needs to improve students' electronic resource usage. C. Enhance the library collection novelty and diversity to attract readers to use. D. Focusing on indicators falling within the library space, meet the needs of both local and overseas college students. E. Understand the needs of different students and provide differentiated collections and services. F. To enhance the overall satisfaction of the library and increase the willingness and the frequency of library using rate.

隨著知識經濟時代的來臨，運用資訊科技是現代人必備的基本能力。而學校圖書館因地利之便，是國小師生最容易接觸到的資訊來源之一。教師要培養學生利用圖書館的習慣與能力，則本身必須具備圖書館專業知能，並懂得善用圖書館的各項資源。 本研究以基隆市國民小學教師為對象，旨在調查教師對學校圖書館的認知與使用學校圖書的概況，並探討其差異情形。再綜合教師對學校圖書館的意見提出建議，供未來制定圖書館相關政策或研擬經營發展方向時的參考。本研究採用問卷調查法，研究結果摘要如下： 不同背景之教師對學校圖書館各面向的認知均有正面的評價。其中以「推展閱讀」面向的認知最為良好，其次依序為「與課程的關聯性」、「規劃設計」及「館藏、管理與服務」面向，而認同度最低的則為「支援教學」面向。 教師對學校圖書館的認知情形會隨著教師的目前職務、教育程度、年齡及性別等背景變項而有不同的差異情形。兼任行政教師最能認同「館藏、管理與服務」、「與課程的關連性」、「支援教學」與「推展閱讀」等面向的功能。一般大學畢業者對「規畫設計」面向的認同度最高；師範院系畢業者對「與課程的關聯性」面向的認知較為良好；年齡大的教師最能認同圖書館「推廣閱讀」的功能；男性教師則對「支援教學」面向感到較滿意。 教師在使用學校圖書館時，以支援教學為主要目的，但因教學上的需求使用圖書館的頻率與時間卻明顯偏低。教師最倚重網路資源以滿足資訊需求；在使用圖書館資料的情形方面則尚待加強；最需要圖書館提供教學新知資源；認為最需要改進的是館藏數量不足的問題。教師並不常參加圖書館利用專業知能的進修，但在圖書館利用能力上有很不錯的自我評價。 教師使用學校圖書館的情形會隨著教師的背景變項而有所差異。導師及兼任行政教師使用的情形較為類似。師範院校畢業、資深、年齡較長及女性教師，使用學校圖書館的情形則較為良好。 由研究結果歸納以下建議：地方政府及教育主管機關每年應提撥固定的經費；增設圖書館專職人員之編制；建立全市國民小學圖書館教學資源共享平台。學校方面應積極爭取經費；多元化增購館藏；整合學校圖書館為教學資源中心。教師方面，應把握專業進修的機會、將圖書館利用教育融入教學；善用學校圖書館資源，並適時主動提出建議，以落實學校圖書館支援教師教學之功能。 / For the coming alongside with the era of knowledge-based economy, it has become our fundamental capability that people today have to be able to make use of information technology. As of location convenience for school library, it has become one of the sources so that teachers and students elementary can access to information. In fact, if teachers must nurture students with habit and capability to exploit library, they must be able to be equipped with professional knowledge of library and are able to make use of various kinds of resources of library. This study has taken the teachers of elementary school teachers of Keelung City as its subjects, and aimed to investigate the cognition of teachers regarding school library as well as the scenario making use of school library. Besides, it would also explore the difference. This study will employ questionnaire survey, with its research results summarized found as follows: Teachers of diverse background are found with positive evaluation regarding each of the aspects for school library. Among them, the aspect of “promotion for reading” is considered to be of the best, seconded by aspects as “relevancy to curriculum,” “library collection, management, and service,” and “programming design,” whereas the aspect of “support to teaching” tails and is found with the lowest cognition. Teacher’s cognition of school library was different in accordance with the background variables such as current position, educational background, age and gender. Teachers with administrative position can recognize most school library’s functions in the aspects of “library collection, management, and service,” “relevancy to curriculum,” “support to teaching” and “promotion for reading”. Average college graduates gave highest approval to the aspect of “programming design,” while, teacher’s college graduates expressed more approval in the aspect of “relevancy to curriculum,”; older teachers approved most in the function of “promotion for reading”; male teachers were more satisfied with the aspect of “support to teaching”. The primary aim for teachers to use school library is supposedly to support their teaching demands; however, the results reflecting in frequency and time for this purpose were relatively low. As for teachers who rely on network resources to accommodate their information needs, it is found that the scenario making use of information with school library remains much to be improved. In fact, what teachers need most from school library is that it can provide resources of novel knowledge, while the problem of library collection is what teachers consider improvement must be made. Teachers do not often attend further training for professional competence of school library, but they do have rather favorable self-evaluation regarding the utility of library manpower. Teachers’ use of school library was found to vary in accordance with the variables of their background. Homeroom teachers and teachers with administration position seemed more identical in their use of school library. Teacher’s college graduates, senior teachers and older teachers as well as female teachers would show a better use of school library. As learned and concluded from study results, it is thus suggested: local government and competent authority of education should appropriate fixed amount of expenditure annually, increase the formation of specialized personnel for school library, and establish collective platform for teaching resources among school library of elementary schools for the entire city. On the part of schools, they should actively strive for more funding, increase library collections with diversified channels, and integrate school library as the center of teaching resources. On the part of teachers, they should take hold of chance for professional study and training, combine school library into their teaching, make good use of resources from school library, and appropriately put forth proposal, thus helping to realize the function of having school library in support teaching for teachers.

時至今日，透過網路，人們學習的管道更加多元，線上學習可以讓學習者有更多的選擇，本研究以我國數位碩士在職專班為研究對象，為線上學習者，又兼具學生與工作者兩種角色，與一般全職學生不管是在上課或使用圖書館情形上都有很大的差異。故本研究目的為：一、探討我國數位在職專班生的特質與數位學習經驗；二、探討數位在職專班生利用圖書館服務與電子資源情況；三、探討數位在職專班生評量教學成效、課程平臺與教材、與圖書館滿意度的看法；四、探討影響數位在職專班生學習成效的因素。期望能對數位在職專班生有更深一層的瞭解，提供更優質的線上學程以及讓圖書館為線上學習者提供更完善的服務，吸引更多潛在的使用者使用圖書館的資源與服務。 本研究透過訪談與問卷調查法的方式，分別針對六位數位在職專班生的訪談結果與196位數位在職專班生問卷調查結果進行分析，研究結果顯示：(一)數位在職專班生女性多於男性，平均年齡介於31歲至40之間，修習數位學程的原因會受到居住地與就職地的影響；(二)數位在職專生的自我效能高；(三)數位在職專班生修課動機為「自我追求」，且選擇線上課程時會考量家庭、工作與通勤時間等因素；(四)數位在職專班生使用大學圖書館的目的主要為：專題報告與課業學習需求，且多透過以網路的方式取用，並以使用電子資源的頻率最為頻繁，較少使用圖書館提供的虛擬參考服務。(五)數位在職專班生肯定教學成效且自評學習成效良好但對課程平台評價較低。(六)數位在職專班生對圖書館滿意度高。此外，本研究亦發現「教學成效」、「課程平臺與教材」、「圖書館滿意度」、「自我效能高低」、「年級」、「電子資源使用」皆與「學生自評學習成效」相關，意即當學生對這些因素感受愈高時，其自評學習成效會愈好。根據獲得之結論，本研究針對數位學程與圖書館兩方面提出建議。 / Nowadays, through the Internet, online learning provides learners with more accesses to gaining knowledge. Online students, usually, are different from common students regarding class situations and library use. The objects of this research are master’s students, who are online learners, and are on-the-job, unlike full-time students. The aims of this study are as follows: 1. To explore the characteristics and E-learning experience of E-learning master’s students. 2. To examine E-learning master’s students' utilization of library services and electronic resources. 3. To discuss students' instructional evaluaton and opinions on online course platforms, teaching materials, and satisfaction with libraries. 4. To investigate the factors that affect the learning outcomes of E-learning master’s students. Via interviews and survey questionnaires, this study respectively analyzes interview outcomes of 6 E-learning master’s students and questionnaire results of 196 E-learning master’s students, and the results and conclusions are as follows: (1) There are more women than men in the E-learning master’s students, of whom the average age is between 31 years old to 40, and the master’s students' sites of residence or their workplace play a dominant role in influencing them to choose digital curriculums. (2) The self-efficacy of E-learning master’s students is high. (3) The motivation of most E-learning master’s students is"self-seeking", and the E-learning master’s students consider their families, works and their commute time when selecting online curriculums. (4) Most E-learning master’s students' purposes of using university libraries are to prepare reports and to obtain learning resources, and they often use library resoueces through the Internet access, in addition, the E-learning master’s students most frequently use electronic resources, while less use virtual reference services of libraries. (5) The E-learning master’s students give recognition to the instructional effectiveness of E-learning curriculums and their self-perceived learning effectiveness is good, but they have less positive comments on online course platforms. (6) The E-learning master’s students have high satisfaction with libraries. Furthermore, this study also finds that: The "instructional effectiveness," "online course platforms," "satisfaction with libraries," "self-efficacy," "grade," and "utilization of electronic resources" are related to the "self-perceived learning outcomes of the E-learning master’s students".Based on the above finding, this study provides suggestions for both digital curriculums and libraries.

近年來我國致力於改善公共圖書館的資源與環境，希望能夠提供更好的服務給讀者，且提升公共圖書館的使用率，但從一些圖書館使用者的相關統計獲知，農業背景使用圖書館的比例皆不達百分之一。另外對於許多政策上的變革，增添農業推廣發展的難度，其中農業推廣人員，也因自認專業知識的不足，無法完善服務農民多變的需求，產生工作上的許多壓力。 基於以上的原因，且在農業推廣的體系中，家政推廣的內容較貼近於一般民眾，所以本研究針對家政推廣人員進行探討，瞭解其資訊需求，以及圖書館要如何提供良好的服務與館藏，吸引並協助家政推廣人員為主要的目的。 問卷調查的對象，以我國農會與漁會的家政推廣人員為主，分作資訊需求、閱讀習慣以及圖書館使用狀況三方面，根據問卷調查結果，發現到家政推廣人員，多基於工作上的需求，透過網際網路獲取所需資訊，所需的資訊內容也多與工作相關；最多家政推廣人員選擇閱讀的地點，是自家與工作的場所，閱讀資料的來源多是農漁會機構所提供，另外在每週閱讀的平均時數以及每年夠書金額，都高於我國國民平均。分析有使用圖書館習慣的家政推廣人員，大部分是平均每週去圖書館一次、一個月平均借書量為1-5本，鄉鎮圖書館是最多人使用的，使用圖書館的主要目是借還圖書，而一般圖書也是最多人使用的館藏，對於圖書館的最滿意的地方是地點設立的便利性，最不滿意的是圖書館的檢索系統。 依據問卷所得結果，提出鄉鎮圖書館改進的項目，以提升家政推廣人員的圖書館使用率，例如：改善開閉館時間、根據家政人員的推廣活動提供適當館藏、加強宣導圖書館服務項目、舉辦兒童教育與醫療保健相關的推廣活動、改善圖書館的檢索系統、與家政推廣人員合辦社區活動。並且建議我國能夠設立農業專門圖書館以及博物館、農業資訊服務中心應彙整網路資源以及農業推廣充電站可導入知識管理的技術，藉以提昇我國農業推廣的發展。 / In recent years, Taiwan government makes efforts to improve public libraries, and hopes to provide better services and environment to the readers for promoting library usage, but a number of library users studies showed that the users with agriculture background did not reach to 1%. Many policy changes make developments of agricultural extensions harder. Even some agricultural extension staffs feel lacking of professional knowledge to serve farmers, and that results in their pressure at agricultural extension work. Based on the above reasons, and the Home Economics’ services are closer to the general public’s life, so this study aimed at Home Economics Extension agents to explore and understand their information needs, and find out how to provide good library services and collections, in order to attract and assist in Home Economics Extension agents. The questionnaires survey aimed at the home economics extension agents in the framers’ association and fishers’ association. It includes three parts: information needs, reading habits and library usage. According to survey findings, the home economics extension agents would like to obtain the required information about working via the internet, most Home Economics workers prefer reading at home or the offices, and the most sources are from the farmers’ associations or fishers’ associations. Home economics extension agents’ average reading hours per week and spending on buying books every year are above the average of Taiwan populace. Analysis of the home economics extension agents with the habit of using libraries demonstrates that most of them go to the library once per week, every month borrow 1 to 5 books from the library, and primarily use the township libraries. They go to the libraries for the circulations as mainly goal, and feel most satisfied with the location of the library, and most dissatisfied with the library's OPAC system. Based on the results of the questionnaire, the township libraries could improve the following to attract and assist in Home Economics Extension agents: regulating the open hour, according to agents’ needs to provide adequate collections, enforcing marketing the services, conducting extension activities about education and health, improving the OPAC system, and organizing community activities with home economics extension agents. The study makes final suggestions to enhance the promotion of Taiwan's agricultural development as follows: establish the agricultural libraries and museums, agriculture science information center shall collect network resources about agriculture, and use knowledge management technology to manage agricultural resources in Council of Agriculture.