本研究試圖從Dervin提出的意義建構理論(sense-making theory)出發，瞭解報業組織企畫人員在面對不確定狀態下如何選擇資訊，彌補知識差距以完成其策略。 研究人員訪談四名企畫人員以瞭解其資訊尋求行為，結果發現影響報業組織企畫資訊尋求行為的外在情境因素包括：社會經濟、政府政策、文化創意產業、媒體多角化經營、公司資源與制度、以及合作廠商資源。報業組織企畫人員資訊尋求的過程包括：定義問題、選擇詢問對象、執行查詢、評估資訊、確認資訊等因素。此外，個人的知識經驗、社會智能、技術能力都是影響報業媒體企畫人員資訊尋求。 「新聞倫理」則是影響報業組織企畫人員蒐集資訊的特殊因素。 / The present research focuses on how professionals planners seeking information in media planning process.The sence-making theory were employed to observer the case. Four planner were interviewed in the study obtained the situation context conclusions:social economy、government policy、culture creativity industry、media multi-administration、corporate institute & resource and collaboration corporate resource. The information seeking process include: define meaning of question、choose inquire object、do inquire、assessment of information、certification unformation.Also，individual experience of knowledge、social intellectuality、skill ability could affect information seeking of press organization planner. 「News ethics」were specific fact affecting information seeking of press organization planner.

面臨嚴峻的商業競爭，報業老闆對新聞事業的想像或認知，關乎競爭策略的擬定，競爭策略是否能獲得新聞記者的認同，是報業組織溝通的重要課題，它不但牽涉到報紙生產商品、新聞的內涵，也影響組織整體戰力或競爭力的發揮。 本論文以2008年易主後的《中國時報》為個案研究，探討報紙的組織溝通與其競爭力間的關連。雖說是關連性的分析，但本文未採量化分析，而是著重如何「理解」組織上下層溝通與其競爭力之間的關係。 本文採用拉克勞（Laclau & Mouffe）的論述理論（Discourse Theory）架構來觀察組織上下層的溝通行為。溝通是一種語言符號的串連與建構，新聞事業具雙重特質，每日生產的新聞不但與文化、政治領域息息相關，同時也是典型的消費商品。作為一個商業組織，報紙每日面對生存競爭論述，新經營者亟思競爭優勢之建立，另一方面記者這一行也有其歷史形構的新聞專業論述，當這些論述與新的領導者蔡衍明先生相遇，會產生何種溝通樣貌？ 研究發現蔡衍明先生因米果事業在中國發跡致富，報紙對他而言是個全新的事業體。他對新聞的認知或想像，與上述的新聞專業論述有不小差距，這些差距在組織溝通上產生不少衝撞，致使組織的穩定度不佳，競爭力發揮有限。 如果說組織是一個語言符號的結構體，那麼新中國時報的組織體仍處於一種不完整的、有缺口的半結構狀態，從論述理論的架構而言，就是上下層的組織溝通過程中，始終未產生一強而有力的主導論述，以縫合這缺口。本研究之結論顯示當組織內的論述仍處於衝撞不穩定狀態時，其產出之商品難以建立差異化特色，競爭優勢亦難以建立。 / This thesis presents a theoretical model to address the communication behavior and competitive strategy issues in the newspaper industry, where technological changes have greatly increased the scope of competition. Newspaper companies are being confronted with market changes that are destablising successful mature markets, undermining long-term relationships with readers and advertisers, and threatening the sustainability of their business models. The pace of these changes is extraordinary, forcing managers, shareholders, and employees to scramble to comprehend the changes, to develop strategic responses, and to reorganize their activities. The thesis starts with the case of China Times Daily, which used to be one of the biggest newspapers in Taiwan but sold, in the end of 2008, to a successful businessman of rice cracker, Tsai Eng-Meng. Tsai Eng-Meng, now 53, runs the biggest snack empire in China. Want Want China is now unrivaled in the country’s rice cracker market. It’s not unusual for powerful businesspeople looking to ensure a public outlet for their views to invest in the media. The question is how Tsai Eng-Meng, as the latest entrant into the media market, can manage the newspaper as successful as his cracker business. In divided Taiwan, where pro-China and anti-China groups can’t agree on much, Tsai’s purchase of the China Times sparked worries about free speech in the society and inside China Times as well. Tsai Eng-Meng does not have an experience or knowledge base of how to operate the press. The employees he needs to communicate with or he needs to “understand” mostly are the reporters with expertise in news industry. They highly praise the values of free speech and impartial reports. These values can be regarded as the most important discourse evolving from the press history. With the analytical framework of Laclau and Mouffe’s Discourse Theory, the communication between Tsai Eng-Meng and the reporters is not smooth. Some events occurring in the first year of Tsai’s management reveals that the confrontation between Tsai and the news department is so harsh that even diminishes competitive advantages of the company. Since the communication behavior in China Times remains unstable, there is not possible to bring a dominant discourse in the organization, which will lead to a bad performance in ways of public opinion and the circulation.