有人說「室內設計是建築的靈魂，是人與環境的聯繫，是人類藝術與物質文明的結合」，現代人花費約90%時間於室內活動（Höppe and Martinac, 1998），室內環境是否舒適並提供恬適的休憩空間，已成為現代人追求生活品質的主要訴求之一。 「室內設計」概念起源於1904年之美國，至於我國室內設計產業約自1960年代開始萌芽，惟早期多被視為室內裝潢之一環。近數十年來，隨著我國經濟快速發展，民眾所得及消費能力日益增加，對於生活品質的要求亦隨之提高，建築物除滿足基本的居住或辦公功能外，尚須具有美學及提升生活品質之效能，建築物內部空間之規劃設計漸受重視。社會大眾對於建築物功能需求之轉變，驅使室內設計產業逐漸跳脫傳統裝潢業框架，逐漸形成專業領域。 隨著房市發展熱絡及消費者觀念演進，室內設計開始朝向更專業化的方向發展，我國大專院亦相繼成立室內設計相關科系培育人才 。室內裝修及設計市場之快速成長，吸引眾多廠商蜂擁投入該產業，惟日益激烈的市場競爭亦迫使經營者面臨如何提升競爭優勢之挑戰。 不同於一般製造業，室內設計屬於高度客製化產業，客戶全程參與建物之設計施工過程，其經營模式及管理策略亦與其他產業大相逕庭，惟國內多數室內設計公司尚無建立系統性之策略管理制度。鑑於近年來我國室內設計產業成長有限，本研究希冀透過產業現況與個案公司之分析，深入瞭解室內設計產業之競爭優勢並提供發展策略，以期作為未來室內設計廠商之經營管理參考。

本研究期望能為建築室內設計事務所尋找出最有效率使用資訊管理的捷徑；透過與業界與專家的見解，建立默契以及共識；共同為資訊管理系統建置努力。 其中並採用個案推導資訊系統架構，另請教建築室內設計從業人員、檢驗初步成效，由於事務所資訊化層次較淺，對於許多電腦化或是資訊化之觀念、並不清晰，個案深入訪談時、通常要在確認達成專業名詞以及知識的共識之後才能開始進行訪談。否則在基礎點不同的情形之下，無法看出資訊管理系統的功效。 本研究建議事務所由內部行政流程開始進入資訊管理流程、亦可在同時間將以往的作品集以批次作業的方式建入系統，而後再進入專案流程管理的領域，接著是客戶關係管理以及設計管理，專家系統以及策略規劃管理、會放在最後的階段進行。 / This study is intended to find the best possible solution of information management system for the architectural and interior design community that is both efficient and user-friendly. With the collaboration of industry practitioners and experts, it is hoped to better explore inner connections and to establish mutual understanding in the endeavor of laying the foundation of such system. The case study involved building the infrastructure of an information management system and interviewing the designers to examine and evaluate the initial results. Due to the unfamiliarity of data management methodology by most interior designers, it was of paramount importance that the technological aspects of the project were properly communicated to them prior to conducting any interviews. This was needed to avoid any misconception, which may yield undesirable outcome. This paper recommends that interior design firms commence the information management process by systemizing the administrative workflow, and possibly migrating prior work projects onto system storage in phases, Subsequently, broaden the territory with case management, client relationship management (CRM), and design management. Lastly, the focus will be on expert systems, and strategic planning and management.

本研究目的是希望透過知識管理系統的建置，讓室內設計產業的內隱知識外顯化，透過設計知識模組化的運用，幫助公司設計創意的積累和活用，達成提高員工工作效率、節省組織相關成本、增加組織營運績效，進而促使室內設計公司得以產生最佳的營運模式，並獲致可觀的營業利益。 本研究採取個案分析法作為資料分析方法，並利用次級資料蒐集法與深度訪談法進行資料蒐集。本研究結論如下： 1.室內設計公司建置知識管理系統的架構，包括 (1) 設計專業知識庫、(2) 設計案例資料庫、(3) 工程專業知識庫、(4) 工程案例資料庫、(5) 企業管理知識庫等五個主要資料庫。 2.室內設計公司建置知識管理系統的目的，包括 (1) 累積設計創意和傳遞設計知識、(2) 善用設計知識達成創意加值、(3) 提高員工工作效率和累積員工專業職能、(4) 增加設計提案成功率、(5) 節省組織與相關人力成本、(6) 建置並強化人才培訓基礎、(7) 增加組織營運績效與組織營業利益、(8) 擴展公司組織規模並提昇公司競爭力。 3.室內設計公司建置知識管理系統的關鍵因素，包括 (1) 具備領導力的知識工作者、(2) 組織與個人對於「知識管理」的意願和動機、(3) 重視「知識管理」的組織制度、(4) 重視「知識管理」的組織環境、(5) 有利發展「知識管理」的組織結構、(6) 具有清楚及正確的組織知識策略、(7) 重視知識內容的品質管理、(8) 詳盡細緻的管理「知識管理」相關流程、(9) 足夠力量支援「知識管理」的資訊科技、(10) 維運「知識管理系統」所花費資源。 / This study hopes to take tacit knowledge from the interior design industry and organize it into explicit information through the implementation of knowledge management systems. The modularization of design knowledge will facilitate a company’s accumulation and utilization of design creativity, thereby effectively increasing employee efficiency, reducing operational costs, and increasing overall company efficiency. Further, this will help interior design companies to establish an optimal business model, thereby achieving significant business profits. This study analyzes data obtained through individual case studies, and gathered information through secondary data collection and in-depth interviews. This study draws the following conclusions: 1. The knowledge management systems implemented by interior design companies include five major databases for the following types of knowledge: (1) Design expertise; (2) Previous design cases; (3) Engineering expertise; (4) Previous engineering cases; (5) Enterprise management. 2. The reasons for which interior design companies implement knowledge management systems include: (1) Accumulation of design creativity and to pass on design knowledge; (2) Utilization of design knowledge to create added value to creativity; (3) Increase employee efficiency and enhance employee professionalism and expertise; (4) Increase success rate of design proposals; (5) Reduce costs related to the company and workforce; (6) Establish and bolster the basic skills for further staff training; (7) Boost operational efficiency and business profits; (8) Expand company operations and bolster competitiveness. 3. There are a number of key factors to the successful implementation of knowledge management systems in interior design companies. These include: (1) Knowledge workers with leadership capability; (2) An organization and individual employees that are willing and motivated to engage in “knowledge management”; (3) An organization structure that emphasizes “knowledge management”; (4) A working environment that emphasizes “knowledge management”; (5) An organization structure conducive to developing “knowledge management”; (6) A clear and consistent set of knowledge strategies for the company; (7) A quality control system that emphasizes knowledge content; (8) Detailed attention to the monitoring of “knowledge management” protocols; (9) Adequate support for the information technology necessary for “knowledge management”; (10) Sufficient resources to maintain the operation of “knowledge management systems”.