在週休二日實施之後，國人休假方式由每週一天半增加為週休二日，休閒時間明顯增加，而民眾對於國內旅遊的意願提升高達八成。以台灣觀光休閒產業發展趨勢及現況來看，為因應地方經濟需求，滿足國人對地方資源的懷舊及偏好，以地方資源特色所建立的觀光發展已儼然成型，而這種整合地方資源、吸引觀光人潮，增加城市能見度，彰顯主政者施政能力的觀光策略，已在地方蔚為風潮。 首次舉辦的彰化縣2004台灣花卉博覽會，為彰化帶來實質經濟效益，同時這個行銷案也獲得「2004年中華民國行銷傳播卓越金獎」以及「2004年國際行銷傳播卓越銅獎」，評審稱譽是近年來推動地方節慶事件觀光非常成功的行銷企劃。花博團隊是如何選用適切的傳播工具與置入性行銷手法，和消費大眾進行溝通？在選擇及應用上有什麼樣的策略？都是本研究亟欲深究的主題。 本研究以「個案研究法」選取「彰化縣2004台灣花卉博覽會」為研究個案，同時以「參與觀察法」進行為期2年10個月的觀察，並以「深度訪談法」訪問「彰化縣2004台灣花卉博覽會」的計畫主持人及票務組組長，進行半結構式的訪談。同時，輔以次級文件分析，期望對觀光節慶節慶活動運用整合行銷傳播及置入性行銷之可行性等做法，有較明確的認知及建議。 研究發現，花博團隊在傳播工具的使用與整合上，包括：（一）傳播工具的有效整合，創造最佳成效（二）品牌忠誠度及關係建立（三）傳播工具的選擇兼顧全國性及區域性（四）執行策略完善，全面性曝光（五）團隊由高層主導，內部公關得宜。而在置入性行銷的溝通內容部分，則包括（一）個人關聯性的結合（二）移情作用（三）資訊的傳遞（四）如臨現場的執行性。在行銷策略的擬定及行銷工具的表現，則包括：（一）市場定位明確，傳播工具及訊息合宜（二）代言人及吉祥物策略選用，增加曝光效應（三）異業結盟擴大觸角，創造行銷新模式（四）營運及宣傳的整合。 就未來各縣市舉辦觀光節慶活動的建議策略，應朝：（一）善用媒體作營運團隊，開創行銷新紀元（二）新聞置入效果佳，但須考量公眾利益（三）經費有限，創意無限（四）永續發展之路等面向經營。

觀光產業為缺乏自然資源的離島縣份—澎湖縣的重要經濟來源，而自2003年開始舉辦的澎湖花火節，為提振澎湖觀光收入與打造菊島觀光特色的重要觀光節慶之一，然而近年來由於規模縮小、活動內容缺乏在地特色，且同類型競爭者頻出的狀況下，花火節的效益受到不少質疑。作為澎湖最富盛名的觀光節慶活動，花火節是否依舊能對遊客有足夠的吸引力，並結合澎湖在地文化創造出對於遊客來說具有差異性的特別體驗？本研究擬採用體驗行銷作為理論基礎，以量化的調查法輔以質化的焦點團體訪談法，探究澎湖花火節給予遊客體驗之現況，了解其體驗對遊客滿意度及維繫遊客忠誠度的影響，並就得以補強改進之部份提出實務上的建議。研究結果顯示，體驗行銷模組中之感官體驗、思考體驗及行動體驗對顧客滿意度有顯著正向關聯，而感官體驗、思考體驗及關聯體驗對顧客忠誠度間有顯著正向關聯，而顧客滿意度對顧客忠誠度亦有正向關聯。差異性分析方面，人口統計變項及旅遊特性變項均有部份對體驗行銷、顧客滿意度及顧客忠誠度達到顯著差異。焦點團體訪談之結果大部分與量化結果相符，受訪者指出澎湖花火節的煙火聲光效果是類似活動中最佳，但其是否能與在地文化做結合才是主要考量重遊的因素，節目及週邊設施的規劃也需要改善。建議往後澎湖花火節應融入澎湖在地特色，以增加活動與澎湖本身之連結，並進一步提昇體驗；活動的基礎設施與流程管理也應加強，並增加節目的多元性與互動性，以符合不同特性遊客的需求。 / Tourism industry plays a key role in the economy of Penghu County, which lacks natural resources to develop other industries. The Penghu Fireworks Festival, which has been held annually since 2003, is the most important tourism event to help increase the income of tourism and build the special characteristics of the county as a tourism destination, but recently the effect of the event has been doubted because of the shrink of its scale, the lack of authentic localism, and the rise of many imitating competitors. Does the event still have the competitiveness against others to attract tourists? Is there any possibility to bring some local culture in the event to provide extraordinary experience for the tourists? Schmitt’s Experiential Marketing theories is used in this study as the theoretical base to examine the experience of the Penghu Fireworks Festival both quantitatively and qualitatively. Survey method is performed to find out the relationships between the main variables, which are experiential marketing, customer satisfaction, and customer loyalty. A following focus group discussion is then operated to gain further insights about the outcome of the survey. The result shows that sense, think, and act experiential modules are positively correlated to customer satisfaction. Sense, think, and relate modules are positively correlated to customer loyalty. Customer satisfaction and loyalty also have a positive correlation. ANOVA analysis indicates that differences of experience, customer satisfaction and loyalty among different demographic and tourism variables are partially significant. The result of the focus group discussion is similar to the quantitative analysis. The sensory performance of the Penghu Fireworks Festival is the best among similar events, but what really makes the tourists revisit is whether the event is designed with local culture elements. The content of the shows every night, the event settings and the management system have to be improved as well. Local elements of Penghu should be used as the theme of the festval to make it more relevant to the tourism destination, and to enhance the experience. Physical setting and process of the event should be improved. The content of the event also needs more diversity and interactivity, in order to satisfy the needs of different tourists.