本研究旨在探討地方政府主管建築機關受僱人員的工作滿意和離職傾向。過去研究指出，工作滿意能使員工持續參與並為組織奉獻；反之，較低的工作滿意則可能導致較高的離職傾向，即工作滿意和離職傾向之間具有負向關聯性。除此之外，許多研究也指出，不同的個人屬性亦會導致不同程度的工作滿意與離職傾向。有鑑於維護公共安全的重要職責，地方政府主管建築機關卻經常出現離職率居高不下的情形，本研究因此以新北市政府工務局的受僱人員為對象，希望藉由探討其工作滿意與離職傾向，歸納研究結果與發現，提供建議予個案機關及其他地方政府主管建築機關參考，作為提高工作滿意及排除離職傾向之策略依據。研究結果發現：個案機關的工作滿意為略低的程度，離職傾向為略高的程度；不同性別的外在滿意具有顯著差異；不同性別、教育程度、服務年資及服務單位的離職傾向具有顯著差異；工作滿意與離職傾向具有顯著的負向關聯性；工作滿意及外在滿意對離職傾向具有顯著的負向影響性。因此，本研究認為，要有效減緩個案機關的離職傾向，可以先從提高受僱人員的外在滿意著手。 / The purpose of this study is to explore the job satisfaction and turnover intention of employees at the competent authority of construction. Past studies have shown that job satisfaction can make the staff continue to participate in and dedicate to the organization; on the other hand, lower job satisfaction can lead to higher turnover intention; that is to say, there is a negative correlation between job satisfaction and turnover intention. In addition, many studies have also pointed out that different personel characteristics result in differernt job satisfaction and differernt turnover intention. Whereas the responsbilities of maintaining public safety, high trunover rates occur frequently in local competent authority of construction, and therefore this study was based on the employees of Public Works Department of New Taipei City Government, hoping to explore their job satisfaction and turnover intention, summarize the findings and provide the suggestion to the case and other local competent authority of construction for reference, as the policy of improving job satisfaction and reducing turnover intention. This study found that the job satisfaction of the case was on the low side and the turnover intention was on the high side. There was a significant difference of job satisfaction between differernt genders, and also a significant difference of turnover intention between differernt genders, differernt educational backgrounds, differernt seniorities and differernt departments. There was a significant negative correlation between job satisfaction and turnover intention, and also a significant negative impact between job satisfaction and turnover intention, especially extrinsic satisfaction. Therefore, this study suggests the case to improve the extrinsic satisfaction of employees to reduce their turnover intention.

過往職場負向互動的研究多關注加害者與加害行為，但負向互動對於受害者的衝擊則該端視受害者本身的屬性與主觀理解而有不同，而職場受害試圖從受害者的角度來理解職場間的負向互動。本研究希望能探討個體的受害者敏感性與職場受害的關聯，以及職場受害對個體的幸福感及離職意圖造成的影響，此外更進一步探討知覺組織正義氣候可能對受害者敏感性與職場受害關係的調節效果。本研究採時間間隔的方式，以問卷調查法施測，共得222份有效樣本，研究結果發現受害者敏感性能預測職場受害，而職場受害能負向預測幸福感以及正向預測離職意圖，但是知覺組織正義氣候對於受害者敏感性與職場受害關聯的調節效果則未獲支持。最後，針對本研究之結果進行討論，並說明理論貢獻、管理意涵、研究限制以及未來建議。

全球化的衝擊下，我國港埠發展必須透過改變以開創新的契機迎接挑戰。因此，原為公務機關的港務局，於2012年3月經「政企分離」改制為「臺灣港務股份有限公司（TIPC）」，然而，目前港務公司雖已改制，但內部成員仍處新舊人員交替階段，具公務員身分之繼續任用人員（舊人）陸續退休，但新進從業人員（新人）的養成仍需時間，此造成組織人力老化與斷層的嚴重問題。如何有效讓舊人傳承經驗給新人，並培養中間幹部與迅速補充人力，建立資源統合機制為臺灣港務公司需正視的課題。轉型之後，為鞏固公司順利運作與發展，新舊成員們所認知的組織文化型態、組織社會化情形、組織承諾程度，如何影響離職意圖實有探討必要。故本研究實證此四個研究變項的關係，提供臺灣港務公司和相關管理階層，作為落實人力資源管理與預防員工離職行為之參考。 本研究選定臺灣港務公司之總公司及基隆、臺中、高雄、花蓮四個分公司人員為研究母體，共計回收280份有效問卷，並以SPSS 21與AMOS 21統計軟體針對問卷資料進行「描述性統計、差異性分析、信度與效度、積差相關、驗證性因素分析與多元階層迴歸」等分析方法，以瞭解研究變項彼此關聯與假設驗證，研究結果有以下發現： 一、組織社會化無法有效預測離職意圖。在三種不同型態組織文化與離職意圖上，僅創新型文化有顯著效果，但影響方向相較於先前研究有關組織文化在離職意圖的結果相反。組織承諾與離職意圖達負向顯著影響效果。最後，新人離職意圖確實較舊人高。 二、在個別的調節作用探討上，新、舊人員在組織社會化、官僚型文化、創新型文化、支持型文化與離職意圖的關係中皆有干擾效果；僅組織承諾對離職意圖無調節效果。 從實證結果本研究得到三項結論，首先，公司成員對臺灣港務公司至今究竟較偏向何種型態的組織文化樣貌亦有不同於以往相關研究之看法，從中公司可藉此反思應如何持續強化或加深成員們對該組織的總體印象。其次，整體而言，公司成員對於公司仍相當具有組織承諾感，亦即當成員愈認同該組織的價值觀、經營模式與建立同仁間感情關係等措施，則愈不易產生離開公司的念頭，並會期望自己能長期留任於公司盡己所能地貢獻與服務。第三，新人無論在組織社會化、以制度規範為基礎的文化、創新型文化、支持型文化等面向，其離職意圖皆低於舊人。 最後，本研究建議臺灣港務公司應重視新、舊人的離職意圖問題，考量組織文化、組織社會化與組織承諾的重要影響。兩類不同身分成員對離職意圖的差異，針對不同的組織文化型態、組織社會化策略與方案，思考如何提升成員的組織承諾，並研擬相關策略規劃與制定，以使更臻完備。 / Due to the impact of globalization, the development of shipping and transportation management in Taiwan’ is necessary to change to create new opportunities. Therefore, the Port Authority was restructuring by separating the division of administration and enterprise operations and transformed into Taiwan International Ports Corporation, LTD (TIPC) on March, 2012. Although the TIPC has been reformed, the members are still in the alternation stage with the old employees and new comers. While the senior staff, who are public servants gradually retire, the new hired employees still need some time to adapt the new environment. In consequence, the work force is getting aging and discrepancy that will result in serious managerial problems to the organization. How to effectively cultivate the work environment that allows the newcomers having senior staff experiences, develops the middle level cadres of managers, and establishes the mechanism to integrate resources is very critical issues. It must be addressed squarely by the TIPC. Focusing on the four variables of the organizational culture, organizational socialization, organizational commitment, and the turnover intention, this study examines the relationship among the four variables. The findings provide managerial implications for TIPC to implement human resource management and preventing employees from leaving their jobs. The purpose of this study is to explore the associations among organizational culture, organizational socialization, organizational commitment, turnover intention, and the moderation effect of newcomer and senior staff. The participants of this study were employees of TIPC. The total valid sample size was 280. Using SPSS21 and AMOS 21 the data was analyzed by the descriptive statistics analysis, t test, one-way ANOVA, Reliability Analysis and Validity Analysis, Pearson product-moment correlation, Confirmatory Factor Analysis (CFA), and Multiple Hierarchical Regression Analysis. Based upon the hierarchical regression analysis, the findings were as follows: First, organizational socialization has negatively relationship with turnover intention but no significance. Second, for relationships among the three different types of organizational culture and turnover intention, only innovative culture has positive and significant impact on turnover intention. While bureaucratic culture and supportive culture have negative directions with turnover intention, neither of them show significant magnitudes with the outcome variable. But compared to previous research on the impact of organizational culture and turnover intention, the findings demonstrate the opposite direction. Third, organizational commitment has a negative and significant relationship with turnover intention. Four, the turnover intention of newcomer is indeed higher than senior staff. Finally, there is a moderation effect for newcomers and senior staff to the relationships among organizational socialization, bureaucratic culture, innovative culture, supportive culture and turnover intention. But newcomers and senior staff couldn’t moderate the relationship between organizational commitment and turnover intention. From the empirical results of this study, three conclusions are drawn. First, the members of the company have different opinions on the type of organizational culture that is different from previous studies. From this point of view, the TIPC needs to contemplate how to develop and strengthen the overall impression of members on the organization. Second, as a whole, newcomers and senior staff have a high level of organizational commitment to the company. The result indicates that when members can recognize more about the organizational values, business models, and relationships with their cohorts, the less likely that they will leave the company. In other words, employees can stay longer and contribute more for the company.. Third, when it comes to organizational socialization, institution-based culture, innovative culture, and supportive culture, those newcomers are less likely to leave their jobs than senior staff. Our suggestions of this study are as below: 1. TIPC should pay more attention to the issue of newcomers’ and senior staff’s turnover intention and consider the important influence of organizational culture, organizational socialization and organizational commitment. 2. In terms of this study, we look forward to providing enterprises with a reference of how to focus on different types of personnel category (e.g., newcomers vs. senior staff) about the problem of turnover intention. The differences between the two types of personnel category regarding their turnover intention are based on different organizational culture patterns, strategies and plans for organizing socialization. TIPC should also think about how to enhance the organizational commitment of their members, and design relevant strategies to make its strategic plan more comprehensive.