隨著電腦化的普及，各政府機關因業務處理產生大量電子文件，電子文件管理及鑑定已成為檔案管理重要工作內容。 　　本研究主要目的為探討英國、美國、澳洲、加拿大四國對於電子文件管理及鑑定政策實施情況之了解，並針對國內八所政府機關電子文件管理及鑑定情況做調查分析，希望透過歐美國家電子文件管理及鑑定研究的經驗及現行作法，比對目前國內作法，希望提供國內電子文件管理及鑑定工作之參考。 本研究探討歐美四國電子文件現行鑑定作法，除了包含發展出新式的技術鑑定做法，同時也兼顧了傳統紙本式鑑定哲學。在國內部份發現受訪的政府單位對於電子文件管理及鑑定上除了較欠缺完善的電子文件管理流程外，對於電子文件保存系統及電子文件鑑定作法，仍在發展及成形之階段。 研究最後提出五點建議，期許國內電子文件管理及鑑定工作能更斟完善。

因應檔案法的相關規定，我國各政府機關陸續開始整理其檔 案，建立電子目錄，其中經鑑定具永久保存價值的檔案，移轉至檔案 中央主管機關，進行檔案全文影像掃瞄工作。此等數量龐大的政府檔 案電子目錄及部分全文數位化資料中，蘊藏著許多政府施政的智慧， 然而若任由此知識寶庫束之高閣，或僅提供一般性全文檢索查詢，至 為可惜。是以期能建構一套政府知識管理策略，運用電腦整理、分類、 研析功能，自政府檔案資訊系統裡，尋找知識，以創造檔案加值運用 價值，提供決策支援參考，強化行政工作效能。 由於美國檔案中央主管機關於文件管理自動化及自文件萃取知 識已有深入研究，居世界領先地位，本研究先先就其相關作為，進行 探討。此一研究發現，美國檔案中央主管機關發展知識管理係在電子 文件典藏策略計畫下，將檔案擷取知識的功能，列為必須涵括的研究 項目。其重點工作首先以建構知識為基礎的永久保存檔案系統架構為 首要核心項目。其次透過良好的系統架構，發展知識的探索與應用， 以因應日後可正確、有效地找出永久保存的電子檔案。規劃之主要精 神是將電子檔案資料與瞬息萬變的資訊科技軟硬體區隔開來，並自收 集資料時，便將擷取及運用檔案知識所需要的資訊涵括在內。故在儲 存電子檔案資料時，同時紀錄資料的產生、轉置、儲存等各階段之背 景資訊，以利未來應用時，得以依據該背景資訊存取所需檔案資料。 其系統架構分收集、儲存管理、使用三部分，每一部分在資料、資訊、 知識三層皆有其對應作為。整體架構採網格(GRID)技術，各類訊息溝 通以標準標示語言(tagging language)處理，透過反覆地收集、使用 程序，結合轉置作業，使資料得以繼續運用。經由循環作業，將可因 應科技變化及資料長久保存原則，惟應掌握標準標示語言及mark-up language 的變化。 由於我國檔案中央主管機關成立較晚，相關人力、經費、制度、 經驗雖不及美國，但因無負擔，可跳躍逕行規劃各項電子化作業方 式。自政府檔案資訊系統裡尋找知識的相關做法，可分長期及短期， 長期而言，以建構知識為基礎的永久保存檔案系統架構為必需規劃建 置之要項。短期而言，規劃建構政府知識管理作法，概分知識收集、 知識分類、儲存管理、知識傳播與分享、回饋方式五大部分，並分別 提出建議作法，以供實務界參考運用。 / Responding to the new movements of the Archives Act and related regulations, government agencies of ROC is beginning to archive their documents as well as records, and to setup corresponding electronic catalogs. Among others, the Archives with permanent preservation value are transferred to the National Archives Administration, and they are electronically stored. Thousands of government documents and records are cataloging and some of them are digitalized and stored into computer databases. Since a lot of wisdoms of national politics are inherited in the archives, it were a great pity to let this knowledge are stored merely in the archive chambers or only to be used for the purpose of general search for full-texts. It is very important to set a strategy to manage the knowledge gained from government’s documents. Moreover, it is important to use computers for checking, classifying, cataloging knowledge retrieval from archives management information system. These value-added archives are provided to decision makers for reference to increase administration efficiency. We choose the U.S. National Archives & Records Administration (NARA) as the survey target for its outstanding performance in electronic records management and knowledge retrieval. The most important result of this survey is that we have fund out that the NARA regards the knowledge retrieval from archives as an essential research topic in the knowledge management under the guidance of the plan of “Electronic Records Archives”. The primary job is to construct the infrastructure for the permanent storage of the knowledge-based records, so that this knowledge can be retrieved in the future correctly and effectively in means of this well constructed system, when the functions of exploration and the fields of usage of knowledge are further developed. The main idea is to separate the electronic records from the changing information software and hardware. Moreover, information about how to retrieve and use the records are analyzed and preserved with the archives. That is, detail background information for record generation, transformation, storage stages are kept for future use. The system architecture is consisted of three parts: ingest, storage management and access. Each part is mapping to data, information, and knowledge. The system uses grid technology, and all communication messages are coded in standard tagging languages. Through iterative ingesting, accessing and transforming, data could be used continuously. Iterative process copes with changing technology and abides by the principle of long term record-storage. The National Archives Administration is newly setup for ROC government. Compared to NARA, we haven’t reached the same level in workforces, financial supports, regulations, and experience. However, we have chances to work out electronic operations to utilize the quantum leap without much historical burdens. This paper carries out the long-term and short-term plans for archives management. In the long run, the priority goes to infrastructure for knowledge-based permanent archives storage. In the short term, this paper outlines the guidelines for government knowledge management, including knowledge collection, knowledge classification, storage management, knowledge sharing, and feedback to which may be useful to all stakeholders.

由於目前各大保險公司多已具有線上投保服務的功能，本論文即以實務上常見的線上投保為出發點，探討保險業電子商務相關的法律問題，以B2C為核心，先以二章探討電子電子簽章法對保險電子商務的影響，分別就電子化意思表示之成立與生效要件及電子文件在法律上的效力做探討，針對現行民法與電子簽章法第七條關於電子化意思表示之生效時點做立法上的介紹，包含立法草案、立法理由之比較，及就國際上各國立法例做比較法上的探討。另外電子化意思表示的瑕疵即電子錯誤的法律問題，國外立法有相當詳盡的規定，我國法上則無相關的規範，本章並就此問題加以探討並提出立法上可行性之建議。第四章則針對現行電子簽章法第四條至第六條關於電子文件法律效力的規範做立法沿革、立法理由之比較與研究，並介紹國際上相關的立法例，對電子簽章法第四條至第六條規範不足的部分提出修正建議。最後整理並介紹電子簽章法第四條至第六條在保險電子商務運用上的影響 　　其次為保險電子商務下相關特別法的規範，本文以消費者保護法以及為主題，分別討論網路上的使用者約款與電子商務契約是否適用特種買賣的法律問題，針對現行消費者保護法及相關特別法與保險電子商務有關的部分提出那些應予適用那些應予排除的研究結論，如：消保法關於定型化契約之規範應適用於保險公司網站上的使用者約款、會員約款、定型化保單條款上；企業有那些應盡的告知義務、線上保險契約國外有那些立法例允許適用特種買賣那些立法例排除我國法上可否做如此的設計…等等 　　最後為本論文的結論，並附上現行實務草擬的保險業網路交易管理辦法、保險業電子商務業者自律公約範本、保險業服務契約範本草案及IAIS有關保險網際網路營業行為監理的核心原則做出對照，期能對保險電子商務相關的法律問題有所理論上或實務上的助益。 / E-Commerce is the most potential selling way. of the insurance. It is not only helpful in reducing the cost of the transaction of the business, but also enriching the scope of the service, enhancing the image of the insurance company. Online communication can establish good relationship between the customs and the company. Some researches had pointed that intangible goods are suit in E-Commerce, therefore, it is surely that finance, insurance will tie with E-Commerce. Related researches on E-Commerce Law have also emerged in the rescently. years, and they have become new scope of the science of law.Although insurance goods are also intangible finance goods, they are different to the other finance contracts. Some researches have also pointed that there are advantages and disadvantages when insurance company use E-Commerce, so E-Commerce is in special way showing in the insurance practice. Insurance selling can not totally be replaced by E-Commerce, therefore,there is special space to study in the related legal problems on the E-Commerce of the insurance . 　　This paper will discuss the legal problems of the E-Commerce of the insurance, especially focus on B2C. Electronic Signature Act has passed on 2001.11.10, and it is the first law about the E-Commerce in Taiwan Chapters2 of this paper will discuss the problems of what the Electronic Signature Act influence the E-Commerce. First, the Electronic Signature Act regulates that the valid time of the electronic representation, Chapter3 will discuss the related preparation, the reasons of this regulation, compare the foreign regulations about this issue, and comment it. Then, there is no regulation about electronic error in Taiwan law, we will discuss the related problems. Chapter4 and Chapter5 discuss the legal questions about electronic paper and consumer protection of the e-commerce.