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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

An examination of interaction quality in service encounters in the hotel industry : a customer perspective

Alotaibi, Eid January 2011 (has links)
No description available.

Understanding the effectiveness of performance management systems within food retail industry (convenience stores)

Bwalya, Mirriam January 2011 (has links)
No description available.

Developing the virtual destination image formation model

Hyun, Yong-Ho January 2007 (has links)
Although a destination image has been considered an important concept to destination marketers and researchers, a lack of consensus remains amongst researchers as to what the concept really is. Contemporary studies attempt to examine a destination image formation model to establish the theoretical basis for destination image. They conclude that destination image structurally is interrelated. Information sources and motivations are adopted as antecedents to destination image. In addition, the concept of telepresence is recognised as an important variable determined by media typology. Even if it is generally accepted that telepresence mediates information to attitudes and behavioural intention, f~w destination image studies include telepresence as a part of image formation models. Since the adoption ofInformation Technology (IT) to tourism as both communication and distribution channel tools, the importance of conceptualising and developing a destination image virtualised by DMOs' Websites become all the more obvious. Moreover, few studies . have applied the defmition of a destination image to the Web environment by focusing on its conceptualisation and empirical development at the same time. Therefore, the main aim ofthis study is to develop and empirically examine the concept of a Virtual Destination Image Formation (VDIF) model by adopting a hierarchical-based attitude model (e;g., Integrated information response model). This research adds new aspects to traditional image models: telepresence, Web-usage motivations; virtual information, multiple item-based behavioural responses which are traditionally measured by a single item such as visit intention.

Factors influencing consumers' perceptions, intention to purchase and realised purchase behaviour for organic food in South Korea

Suh, Bo Won January 2009 (has links)
No description available.

A research model of consumer identification with a corporate brand for the financial services industry

Sung, Hee Seung January 2011 (has links)
No description available.

Essays in international trade

Hoefele, Andreas January 2010 (has links)
No description available.

Culture and consumer behaviour : the influence of culture on family planning behaviour in Malaysia

Kamaruddin, Abdul Razak January 1993 (has links)
The use of a cultural perspective to interpret consumer behaviour has generated some applications in a variety of consumption activities. A cultural perspective implies widely held and shared beliefs that have been internalized by individuals, as well as a guide to behaviour within a society. Yet, in spite of its recognition, little is known about the influence of cultural perspective on consumer behaviour in developing countries generally, and Malaysia in particular. This study thus investigated the influence of culture on one selected domain of behaviour namely; knowledge, attitude and usage of Malay consumers pertaining to family planning. This study had three objectives: i) To develop a comprehensive measure which can be used to assess the level of cultural value orientation of Malay consumers To measure the relationship between the level of cultural value orientation of Malay consumers and their family planning behaviour, measured in terms of their knowledge, attitude, and usag e To recommend appropriate marketing strategies for family planning programmes in Malaysia in the perspective of these cultural influences Fieldwork for this research was carried out in Malaysia between August and November 1992. Three hundred and fifty-nine respondents were interviewed, comprising of user and nonuser of family planning. The data was solicited through personal interviews with structured questionnaire. Using factor analysis, several distinctive Malay cultural value orientations have been discovered. With respect to religiosity measure these are: fatalistic attitude, more emphasis on spiritual success, inequality in gender role, and strong commitment to religious precepts. Ethnicity measures include: collectivistic attitude, little emphasis on materialistic gains, strong respect to elders, and strong nationalistic views. Finally, family orientation values of the Malays can be summarised as: sacredness of obligation towards parents, fostering obedience through harmonious communication, and highly regards on family institution. The data were then analyzed in searching for relationship between cultural orientation and family planning behaviour. There were significant relationships between religiosity and knowledge, attitude and usage of family planning. Ethnicity was only significantly related to usage, while family orientation explains the variation in attitude and usage of family planning among the respondents. Finally, there is evidence to conclude that family communication level explains some variation in knowledge of family planning. The results describe the many ways in which culture can influence family planning behaviour in Malaysia. One can therefore suggest that further research may discover similar influences on other consumption behaviours in Malaysia and other developing countries with a similar cultural situation.

The contribution of market orientation to business success in the Libyan transitional economy : a mixed-methods approach

Elkrghli, Sabri G. M. January 2010 (has links)
No description available.

The role of business relationships in export market knowledge acquisition and export performance of UK small medium sized enterprises

Phiri, Thandiwe January 2009 (has links)
No description available.

The management of customer feedback in the development of service orientation in the public sector

Caemmerer, Barbara January 2006 (has links)
This thesis explores how service orientation can be developed in public sector settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to ameliorate services. However, little research has been conducted to understand how public management can achieve this objective. The research involved a literature review on service orientation, customer feedback in services and public sector management. The fieldwork which was undertaken at Scottish Enterprise included interviews with 18 members of senior management across the organisation's network, as well as an online survey of all business customer facing employees (322). The responses from 203 employees (63% response rate) were analysed in SPSS and AMOS. The findings suggest that there is a strong service orientation discrepancy in public sector organisations: while employees have a genui ne desire to deliver effective services to the public, management practices introduced to address the Modernising Government agenda may act as counterproductive in the development of organisational service orientation as they mainly focus on efficiency savings. However, organisational service orientation is critical as it seems to mediate the link between service performance and job satisfaction. One of the management practices impacting positively on organisational service orientation is the management of customer feedback. Directly gathered customer feedback at a business unit level is perceived as being more meaningful than customer feedback collected through national survey initiatives, as it helps to improve services and to motivate employees. Moreover, particularly interactive channels to communicate customer feedback are effective as they allow for the simultaneous analysis of the data and employee involvement in action planning. More research is necessary to understand how business unit management can be supported in the development of organisational service orientation within complex public sector settings.

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