Nowadays government departments and businesses use social networking sites to communicate with stakeholders. Notable reasons for this ongoing change are that the numbers of users on social networking sites have increased dramatically during the past ten years. Other reasons for utilizing social networking sites are that it is cost effective, more interactive due to Web 2.0 technology, as well as public demand. Besides increased interactivity and related benefits for normal users, this change emerged with accessibility problems for disabled users, especially when government departments utilize social networking sites. The adapted pages of these sites should be accessible for the disabled according to standards. Örebro municipality also utilizes social networking websites pages and this study provides an overview of the social networking sites’ accessibility to blind users. The study evaluated Örebro municipality’s Facebook and Twitter pages accessibility, by automatic evaluation tools against selected attributes of blind users’ accessibility metrics which are also the guidelines of W3C. The result of the study shows that there is more development required to make these pages completely accessible to blind users. However, the selected official website page of Örebro municipality was found completely accessible to blind users when evaluated for comparison, by the same automatic evaluation tools and selected guidelines.

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The guidelines for accessibility are many and it can be difficult to keep track of all of them. Therefore, test tools for evaluation are available to help developers identify accessibility problems. This study has aimed to investigate how useful one of these test tools is for developersand what strengths and weaknesses comes with such a tool. Five professional developers and five web development students performed a usability teston a selected accessibility test tool (Lighthouse). The result indicates that the test tool has high usability with strengths such userfriendliness, provides clear feedback of test results and can teach the user more about accessibility. The results also showed weaknesses in that the test tool did not find all the accessibility problems and it is unclear which criterias are being tested. The results of the study indicate that there are test tools that are useful for developers and students. The test tool can also make the user expand their knowledge regarding accessibility. Introducing the test tool to developers and students can contribute to more people thinking about accessibility in development. This can hopefully in turn lead to more web acessibility. / Riktlinjerna för tillgänglighet är många och det kan vara svårt för utvecklare att hålla koll på samtliga riktlinjer. Det finns därför testverktyg som utvärderar tillgänglighet och därmed hjälper utvecklare att identifiera tillgänglighetsbrister. Den här studien har syftat till att ta reda på hur användbart ett testverktyg är för utvecklare samt vilka styrkor och svagheter det finns i verktyget. Fem yrkesverksamma utvecklare och fem studenter inom webbutveckling har fått utföra användningstest på ett utvalt testverktyg för tillgänglighet (Lighthouse). Resultatet av studien indikerar att testverktyget har en hög användbarhet med styrkor så som att det är enkelt att använda, ger tydlig återkoppling av testresultat och kan lära användaren mer om tillgänglighet. Resultatet visade även på svagheter i form av att testverktyget inte hittade alla brister och att det var otydligt vilka kriterier som testas. Resultatet av studien indikerar på att det finns testverktyg som är användbara för utvecklare och studenter. Testverktyget kan även bidra till kompetensutveckling. Att introducera testverktyget till utvecklare och studenter kan bidra till att allt fler tänker på tillgänglighet vid utveckling. Detta kan förhoppningsvis i sin tur leda till mer tillgänglighet på webben.

With the rapid development and increased use of technology, making technology accessible for every user is becoming even more important. A vital part in the process of achieving this is evaluating products as part of the development process. This design-oriented study explores how a visualisation of a product’s accessibility performance can aid in creating a more inclusive and accessible product by increasing awareness and understanding amongst product stakeholders. To explore the requirements of such a visualisation a prototype was developed for a music streaming service’s desktop application and evaluated through a study with six stakeholders. All participants had a positive attitude towards the prototype and expressed that it helped them find accessibility issues. Five out of six participants felt they understood what an issue entailed and whom it could affect. Several different areas of usage were proposed by the participants, who also believed a broad group of different stakeholders could benefit from using a tool like this. The results showed that the proposed design could increase awareness and create a deeper understanding for accessibility issues amongst stakeholders. No specific part of the design could be identified as more valuable than the other, which indicated that the value lied within the prototype as a whole. Together all parts created a versatile tool that could be used to fulfil different users’ need in different situations. / Den snabba utvecklingen och det ökande användandet av teknik ökar vikten av att göra teknik tillgänglig för alla användare. En vital del I denna process är att integrera utvärdering av produkter i utvecklingsprocessen. Denna designorienterade studie utforskar hur en visualisering av en produkts prestation med avseende på tillgänglighet kan underlätta skapandet av mer inkluderande och tillgängliga produkter, genom att öka medvetenhet och förståelse hos intressenter i produktutvecklingen. För att utforska kraven på en sådan visualisering utvecklades en prototyp för ett musikstreamingföretags skrivbordsapplikation och utvärderades genom en studie med sex deltagare. Alla deltagare visade en positiv attityd mot prototypen och uttryckte att den hjälpte dem hitta problem med tillgänglighet. Fem av sex deltagare kände att de förstod vad ett problem innebar och vem det kunde påverka. Flera olika användningsområden föreslogs av deltagarna, som också menade att en bred grupp användare kunde gynnas av att använda ett verktyg som detta. Studiens resultat visade att den föreslagna designen kunde öka medvetenhet och skapa en djupare förståelse för tillgänglighetsproblem hos intressenter i produktutvecklingen. Ingen specifik del av designen kunde identifieras som mer värdefull än någon annan, vilket indikerade att prototypens värde ligger i dess helhet. Tillsammans skapade alla delar ett mångsidigt verktyg som kan fylla olika användares behov i olika typer av situationer.

With the rise of e-learning and recent legislations of the European Union enforcing conformance to Web Content Accessibility Guidelines 2.0 for web applications of public sector bodies, the issue of identifying and solving web accessibility issues in e-learning applications is more relevant than ever. This thesis is based on a case study of a publisher of course literature whose intention is to improve the accessibility of their e-learning applications. The thesis contains a theoretical foundation on disabilities, e-learning and web accessibility including assistive technologies, the web accessibility guidelines WCAG 2.0 and the web accessibility evaluation method WCAG-EM. This theory is used for developing solutions to accessibility issues found in the e-learning applications and comparing accessibility with e-learning theory. The results are presented as concrete examples to be useful for developers of e-learning applications. It was found that there exist a few instances where accessibility and e-learning contradict each other, but the solutions to accessibility problems are most often not affected by the learning premise of the applications.

This thesis evaluates a DEMO version of the mobile web site for medical recordsonline, m.minavardkontakter.se, from a web accessibility point of view. The evaluationis an expert evaluation based on the ISO standard for web accessibility, Web ContentAccessibility Guidelines (WCAG) 2.0 that is complemented with an evaluation basedon fictitious characters, so called personas. The personas were used to representthree groups of people with different kinds of disabilities; perceptual impairment(aniridia), physical impairment (rheumatism) and cognitive impairment (aphasia). Bycombining and comparing these two methods of evaluation, the thesis also evaluatesthe methods themselves. It was seen from both evaluations that the mobile web sitedoes not entirely fulfill the requirements (success criteria) for web accessibility.WCAG 2.0 found more problems in accessibility than did the personas. However, thepersonas found some problems that were overseen by WCAG 2.0, especially whenthe mobile web site was explored using voice synthesis. The results from the twoevaluations were combined in a set of recommendations for improvement, ranked inorder of importance according to the author. The results conclude that WCAG 2.0 isa good tool for evaluating web accessibility but it is recommended to continue to usethe personas in the future development of the mobile web site.

Enabling access for people with disabilities, brings benefits to everyone, notonly people with disabilities. Therefore, accessibility is an important aspect to consider when designing a website. The purpose with this research paper is to explore how media agencies within the private sector that provides this service to others, work with web accessibility towards their customers and on their own websites. This report aims to examine media agencies’ level of knowledge  about web accessibility as well as their attitude and perception towards it. Furthermore, possible improvements of media agency’s websites will be investigated and suggested.   To answer our research questions, we have chosen a qualitative research approach. The method chosen is semi-structured interviews, these were conducted with three media agencies in Sweden. Additionally, an accessibility evaluation was performed of the media agencies websites with the accessibility tools AChecker and WAVE.  How much each media agency worked with web accessibility and WCAG differed, one of them did stand out among the others. The media agencies knowledge was broad, and their perception was comparable to the result from the accessibility evaluation of their website. The accessibility was high according to the accessibility tools, but there's room for improvements mainly when it comes to contrast issues, naming and labeling. In conclusion all media agencies are aware of web accessibility and Web Content Accessibility Guidelines which could be  seen on the results from the accessibility evaluation.

As the web continues to evolve, so does our need for achieving an accessible web for people with disabilities. Content management systems (CMSs) have well observed accessibility problems with generated content, and in recent years, several features have been proposed in order to minimize or eliminate these problems. This study investigated CMSs in current use to find common accessibility problems and evaluated a set of features proposed by Acosta, T. et al. in 2018, targeting these problems. The study initially found a general lack of information, guidance and technical support provided by CMSs to editors promoting the generation of accessible content. The results indicate that even editors highly aware of accessibility may not be able to create accessible content due to the limitations of their systems. The study also received positive feedback towards the evaluated features from professionals, indicating that the features are of practical value and may help the editor by minimizing or eliminating common accessibility problems in content generated through CMSs. / Webben fortsätter att utvecklas, och det gör också vårt behov av att göra webben tillgänglig för personer med funktionshinder. Innehållshanteringssystem (CMS) har flera kända tillgänglighetsproblem med dess genererande innehåll och under de senaste åren så har ett antal tillgänglighetsfunktioner föreslagits för att minimera eller eliminera dessa problem. Den här studien undersökte CMS som används idag för att hitta vanliga tillgänglighetsproblem och evaluerade en samling av föreslagna funktioner av Acosta, T. et al. som riktade sig mot dessa problem. Studien fann i början en generell brist på information, vägledning och tekniskt stöd från CMS till redaktörer som främjar skapandet av tillgängligt innehåll. Resultaten visar att även redaktörer som är medvetna om tillgänglighet inte alltid har möjligheten att skapa tillgängligt innehåll på grund av begränsningarna i deras system. Studien fick också positiv återkoppling av de utvärderade funktionerna från yrkesverksamma inom området, vilket indikerar att funktionerna har ett praktiskt värde och kan hjälpa redaktören genom att minimera eller eliminera vanliga tillgänglighetsproblem i innehåll som skapats via CMS.

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Was bedeutet Barrierefreiheit im Internet? Welche Elemente auf einer Website werden zur Barriere für Menschen mit Sehbehinderungen oder Blindheit? Was sind Barrieren für gehörlose Menschen und was sind Barrieren für körperlich eingeschränkte Menschen? Und wie können diese Barrieren erkannt und abgebaut werden? Welche Lösungsmöglichkeiten gibt es und mit welchem Aufwand sind diese umzusetzen? Die Arbeit zeigt am Beispiel einer Plattform für Studierende mit Behinderungen an der TU Dresden Barrieren im täglichen Umgang mit elektronischen Dienstleistungen für betroffene Nutzer auf. Dafür wird die Anwendung verschiedener anerkannter Evaluationsmethoden am Praxisobjekt demonstriert und mit echten Nutzer-Interviews ergänzt. Auf der Grundlage der erhobenen Daten wird das der Plattform zugrundeliegende Kontextszenario qualifiziert und erweitert und ein Redesign durchgeführt. Die erfolgreiche Anwendung und Umsetzung der Richtlinien für Barrierefreiheit und Gebrauchstauglichkeit wird anschließend dokumentiert und demonstriert.