abstract: A long tradition of adoption of innovations research in the information systems context suggests that innovative information systems are typically adopted by the largest companies, with the most slack resources and the most management support within competitive markets. Additionally, five behavioral characteristics (relative advantage, compatibility, observability, trialability, and complexity) are typically associated with demand-side adoption. Recent market trends suggest, though, that additional influences and contingencies may also be having a significant impact on adoption of innovative information systems--on both the supply and demand-sides. The primary objective of this dissertation is to extend our theoretical knowledge into a context where consumer influence is a key consideration. Specifically, this dissertation focuses on the Personal Health Record (PHR) and patient portal market due to its unique position as a mediator between supply (ambulatory care clinic) and demand-side (patient and health consumer) interests. Four studies are presented in this dissertation and include: 1) an econometric examination of the contingencies associated with supply-side (ambulatory care clinic) adoption of patient portals, 2) a behavioral assessment of patient PHR adoption intentions, 3) an integrated latent variable and discrete choice evaluation of consumer business model preferences for digital services (PHRs), and 4) an experimental evaluation of how digital service (patient portal) feature preferences are impacted by assimilation and contrast effects. The primary contribution of this dissertation is that adoption (and adoption intentions) of consumer information systems are significantly impacted by: 1) supply-side adoption contingencies (even when controlling for dominant-paradigm adoption of innovation characteristics), and 2) demand-side consumer preferences for business models and features in the context of assimilation-contrast (even when controlling for individual differences). Overall, this dissertation contributes a new understanding of how contingent factors, consumer perceived value, and assimilation/contrast of features are impacting adoption of consumer information systems / Dissertation/Thesis / Ph.D. Information Management 2012

Au cours de ces dernières années, les technologies mobiles ont créé des conditions de marché très concurrentielles. Face à cette nouvelle conjoncture, les banques ont lancé la banque mobile, une innovation technologique en milieu bancaire comme une nouvelle opportunité à saisir. Cette étude pose une question liée au cœur des principaux problèmes rencontrés dans le domaine bancaire : qui investit le plus dans les TIC, et qui vise à développer des relations à long terme avec ses clients. Afin de produire une valeur ajoutée sur les investissements technologiques, il devient important pour les banques d’assurer l’adoption de ces services par leurs clients dans un premier temps et d’assurer la survie de ces services (la continuité de l’utilisation) par le développement des relations durables et rentables avec les clients dans un deuxième temps. Ceci signifie que la compréhension des comportements des clients nécessite deux phases : la phase « adoption » et la phase « post-adoption ». La thèse vise, d’une part, à explorer les facteurs influençant l’adoption de la banque mobile par les clients et, d’autre part, à formuler un cadre explicatif de l’effet de ces facteurs pour établir et améliorer des relations entre les banques et leurs clients. L’analyse des données recueillies par questionnaire administré en face à face auprès de 282 répondants, identifie trois segments de clients : non utilisateurs, utilisateurs et adopteurs. L'analyse explicative réalisée par la méthode PLS relève le rôle important joué par quatre facteurs : l’utilité perçue, le risque perçu, la sécurité perçue et l’effort attendu dans les deux phases. / In recent years, mobile technologies have created very competitive market conditions. Facing this new environment, banks have launched mobile banking, a technological innovation in banking sector, as a new opportunity to seize. This study raises a question related to the heart of the main problems in banking: who invests the most in ICT, and who aims to develop long-term relationships with its clients. To produce added value on technological investments, it becomes important for banks to ensure the adoption of these services by their clients at first time and ensure the survival of these services (continuity of use) through the development of sustainable and profitable customer relationships in a second time. This means that the understanding of customer behavior requires two phases: the "adoption" phase and the "post-adoption" phase. The thesis aims, first, to explore the factors influencing the adoption of mobile banking by customers and, second, to formulate an explanatory framework of the effect of these factors to establish and improve relations between banks and their customers.The analysis of data collected by questionnaires administered face to face with 282 respondents identifies three customer segments: non-users, users and adopters. The explanatory analysis by the PLS method highlights the important role played by four factors: perceived usefulness, perceived risk, perceived safety and the expected effort in the two phases.

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New electronic technologies like computers and the Internet continue to spread to all parts of the world. Developing nations like Malawi have experienced this thrust in the area of electronic technologies. Mzuzu University, a relatively new university in the Malawian education system has made tremendous efforts in providing computers and the internet to faculty members of the University. It was however not clear if such efforts had resulted in corresponding application and integration of the technologies in teaching and learning. This study ventured to investigate prevailing levels of utilization of the computer technology and the Internet in teaching and learning at the university and uncover factors that facilitate or hinder use and integration of the technologies in teaching and learning. Results of the study revealed that while most faculty members actively engaged with electronic technologies, such engagements often excluded instructional use. Where electronic technologies have been used for instructional purposes, it has been mainly for accessing information for teaching. Factors that affect utilization and integration of electronic technologies comprise limited availability of the technologies; unreliability of the available technologies due to related issues like power outages and poor reception; lack of training; lack of technical, pedagogical and administrative support; and lack of faculty involvement in decision making relating to electronic technologies. / Ph. D.

Digital preservation is a significant challenge for cultural heritage institutions and other repositories of digital information resources. Recognizing the critical role of metadata in any successful digital preservation strategy, the Preservation Metadata Implementation Strategies (PREMIS) has been extremely influential on providing a "core" set of preservation metadata elements that support the digital preservation process. However, there is no evidence, in the form of previous research, as to what factors explain and predict the level of adoption of PREMIS. This research focused on identifying factors that affect the adoption of PREMIS in cultural heritage institutions. This study employed a web-based survey to collect data from 123 participants in 20 country as well as a semi-structured, follow-up telephone interview with a smaller sample of the survey respondents. Roger's diffusion of innovation theory was used as a theoretical framework. The main constructs considered for the study were relative advantage, compatibility, complexity, trialability, observability, and institution readiness. The study yielded both qualitative and quantitative data, and analysis showed that all six factors influence the adoption of PREMIS in varying degrees. Results of a regression analysis of adoption level on the six factors showed a statistically significant relationship. The R2 value for the model was .528, which means that 52.8% of the variance in PREMIS adoption was explained by a combination of the six factors. Considering the complexity of issue, this study has important implications for future research on preservation metadata and provides recommendations for researchers and stakeholders engaged in metadata standards development efforts.

Information and communication technology (ICT) is becoming a critical part of operations and innovations in many sectors around the world (Basri, Alandejani, and Almadani, 2018). As such, ICT is commonly integrated in academic institutions on a global level, and has been used in the educational process inside and outside the classroom. Currently in Saudi Arabia, the integration of technology in educational environments is viewed as essential in the growth of Saudi education (Alali, 2015). However, the integration of such technology in teaching and learning may face some barriers especially in emerging academic institutions. Some scholars report that while the use of ICT is advocated in many universities and schools, and in particular in Saudi Arabia, some instructors are not likely to use it in their teaching processes because of barriers hindering their utilization and integration of such technology (Asiri, 2012; Albugami and Ahmad, 2015; Al Mulhim, 2014; Muhametjanova and Cagiltay, 2016). This study aimed to examine how ICT is being used for teaching and learning within the context of an emerging university in Saudi Arabia, as well as what factors faculty identify as barriers and enablers to its use. The current study replicates the research conducted by Nyirongo (2009) in the country of Malawi, and is based on the theoretical principles of technology adoption proposed by Rogers, Ely, and Surry (Ely, 1999; Rogers, 2003; Surry, 2002). Faculty members at Al-Baha University, a new university in Saudi Arabia, served as the participants. This study found that there are several common factors that impede the adoption and integration of ICT for teaching and learning at Al-Baha University. Those factors are: lack of computer availability and accessibility for faculty members and students, poor Internet connection, lack of faculty participating in decision making regarding electronic technology, access to training and pedagogical support regarding such technology, and lack of technical support. These findings correlate with the same kinds of factors that have been identified as barriers in other educational contexts (Al Mulhim, 2014; Albugami and Ahmed, 2016; Alkahtani, 2017; Hsu, 2016; Kilinc, et al. 2018; Kler, 2014; Machado and Chung, 2015; Nyirongo, 2009). / Doctor of Philosophy / Information and communication technology (ICT) is becoming a critical part of operations and innovations in many sectors around the world (Basri, Alandejani, and Almadani, 2018). Currently in Saudi Arabia, the integration of technology in educational environments is viewed as essential in the growth of Saudi education (Alali, 2015). Some scholars report that while the use of ICT is advocated in many universities and schools, and in particular in Saudi Arabia, some instructors are not likely to use it in their teaching processes because of barriers hindering their utilization and integration of ICT (Asiri, 2012; Albugami and Ahmad, 2015; Al Mulhim, 2014; Muhametjanova and Cagiltay, 2016). This study aimed to examine how ICT is being used for teaching and learning within the context of an emerging university in Saudi Arabia, as well as what factors faculty identify as barriers and enablers to its use. The current study replicates the research conducted by Nyirongo (2009) in the country of Malawi, and is based on the theoretical principles of technology adoption proposed by Rogers, Ely, and Surry (Ely, 1999; Rogers, 2003; Surry, 2002). Faculty members at Al-Baha University served as the participants. This study found that there are several common factors that impede the adoption and integration of ICT for teaching and learning at Al-Baha University. Those factors are: lack of computer availability and accessibility for faculty members and students, poor Internet connection, lack of faculty participating in decision making regarding electronic technology, access to training and pedagogical support regarding such technology, and lack of technical support. These findings correlate with the same kinds of factors that have been identified as barriers in other educational contexts (Al Mulhim, 2014; Albugami and Ahmed, 2016; Alkahtani, 2017; Hsu, 2016; Kilinc, et al. 2018; Kler, 2014; Machado and Chung, 2015; Nyirongo, 2009).

Submitted by William Justo Figueiro (williamjf) on 2015-07-09T21:57:13Z No. of bitstreams: 1 22b.pdf: 2481404 bytes, checksum: baa76e5fa7d1e919420ae0df3e76ca46 (MD5) / Made available in DSpace on 2015-07-09T21:57:13Z (GMT). No. of bitstreams: 1 22b.pdf: 2481404 bytes, checksum: baa76e5fa7d1e919420ae0df3e76ca46 (MD5) Previous issue date: 2013-07-26 / Nenhuma / Esta tese analisou o processo de difusão e de adoção de uma inovação social gerada em uma organização sem fins lucrativos, com atividades geradoras de renda: o programa A União Faz a Vida do Sistema Sicredi. O método de pesquisa utilizado foi o estudo de caso único com múltiplas unidades de análise: sete municípios gaúchos (Agudo, Arroio do Tigre, Cerro Branco, Candelária, Sobradinho, Paraíso do Sol e Vale do Sol). Foram aplicadas quatro técnicas de coleta de dados: documentação; entrevistas em profundidade com 15 pessoas; observação direta e um grupo focal com 13 participantes. Para a análise do processo de difusão de inovações sociais, uniram-se os pressupostos básicos desenvolvidos por Katz, Levin e Hamilton (1963); por Katz (1999); e por Rogers (de 1962 a 2003) à luz da inovação social. Os principais resultados encontrados apontam algumas especificidades do processo de difusão da inovação social: a ausência da separação entre os processos de difusão e de adoção, visto que eles acontecem de forma interligada; a necessidade de colaboração entre os atores para que a inovação seja aceita; e a presença de uma forte questão política e cultural, elementos capazes de fomentar a adoção ou a rejeição da inovação social. / This thesis analyzed the process of diffusion and the adoption of social innovation generated in a non-profit organization that has income-generating activities. The name of the Sicredi System program is: A União Faz a Vida (Unity is Life). The research method used was a single case study with analysis units in seven cities in the state of Rio Grande do Sul: Agudo, Arroio do Tigre, Cerro Branco, Candelária, Sobradinho, Paraíso do Sol and Vale do Sol). Four data-collection techniques were employed: documentation, in-depth interviews with 15 people, direct observation and a focus group with 13 participants. The basic social innovation suppositions developed by Katz, Levin and Hamilton in1963, by Katz in1999 and by Rogers from 1962 to 2003 were jointly used for the analysis of the diffusion process of social innovations. The main findings identify some specific points in the diffusion process of social innovation: the lack of separation between the processes of diffusion and adoption since they take place simultaneously; the need for collaboration among the different players for innovation to be accepted; and the presence of strong political and cultural elements to promote the adoption or the rejection of social innovation.