nÃo hà / AvaliaÃÃo de programas educacionais para gestÃo: um estudo de caso avaliativo no Grupo Carmehil em Fortaleza-CE, tem como problema: âComo aplicar, de forma participativa, um estudo avaliativo de programas educacionais de desenvolvimento gerencial centrado no diÃlogo?â O objetivo geral do trabalho consiste em aplicar um estudo avaliativo de programas educacionais de desenvolvimento gerencial, centrada no diÃlogo, que minimize as dificuldades dos programas existentes, detectadas junto aos atores sociais. E, como objetivos especÃficos: âAnalisar a eficÃcia do programa de desenvolvimento gerencial em estudo; identificar e analisar as fragilidades e dificuldades do programa educacional em estudo; e desenvolver processo avaliativo baseado no diÃlogo com os atores sociais envolvidosâ. O trabalho adota a estratÃgia metodolÃgica quadripolar de De Bruyne; Herman; De Schoutheete (1977), no campo da avaliaÃÃo educacional, a partir de quatro diferentes polos integrados: o epistemolÃgico, o teÃrico, o morfolÃgico e o tÃcnico. A epistemologia se fundamenta na hermenÃutica filosÃfica de Gadamer (2012a, 2012b), na avaliaÃÃo educacional e no humanismo; a base teÃrica, no humanismo de Rogers (1977a, 197b), na avaliaÃÃo educacional, em Stake (2006), Parlett e Hamilton (1982) e Saul (1988); e, na educaÃÃo gerencial, em Maslow (1962), McGregor (1999), Herzberg e Mausner (1964) e Simon (1965). O polo morfolÃgico apresenta os modelos avaliativos da base teÃrica. No polo tÃcnico, o trabalho segue uma abordagem mista. Ele à prioritariamente qualitativo, sem desconsiderar dados quantitativos. Trata-se de um estudo de caso avaliativo de um âPrograma EstratÃgico de Desenvolvimento Gerencial â PEDGâ, do Grupo Carmehil, e os participantes recaem na coordenaÃÃo tÃcnica, nos professores e alunos do programa. Foram usados questionÃrios com perguntas abertas e fechadas, observaÃÃo participante, anÃlise documental e entrevistas semiestruturadas, com o uso do gravador, preservando os aspectos Ãticos da pesquisa. Os alunos do PEDG demonstram uma percepÃÃo voltada para aspectos humanistas das funÃÃes gerenciais que desempenham, apesar de replicarem modelos tradicionais. Acredita-se que esteja faltando a figura do gestor/facilitador que desenvolva, em si, atributos pessoais que criam as condiÃÃes para o desenvolvimento das potencialidades dos colaboradores. O gestor/facilitador encoraja cada pessoa a buscar o diÃlogo, a fazer perguntas, a ouvir as pessoas, respeitando-as nesse processo, num relacionamento de abertura para a expressÃo dos sentimentos num clima de solidariedade humana. As empresas, hoje, precisam buscar uma experiÃncia de grupo para gerarem resultados nÃo apenas econÃmicos e sociais como tambÃm emocionais, jà que as pessoas lidam com gente e gente à emoÃÃo e precisa ser trabalhada para gerarem um clima de confianÃa mÃtua. E a aplicaÃÃo de estudo avaliativo de programa de desenvolvimento gerencial, centrado no diÃlogo, passa por um circuito processolÃgico da avaliaÃÃo educacional, com Ãnfase numa avaliaÃÃo mediata. / Assessment of Management Educational Programs: an evaluative case study in the Carmehil Group in Fortaleza established as research problem the issue of: âHow to apply, in a participatory manner, an evaluative study of educational programs for management development based on dialogue?â The overall objective of the present work consists of carrying out an evaluative study of educational programs for management development based on dialogue that is able to minimize the difficulties of existing programs, detected among social actors. And, as specific objectives the study aims to: âAnalyze the effectiveness of the management development program under study; identify and analyze the weaknesses and difficulties of the educational program under study; and develop an assessment process based on the dialogue with the social actors involvedâ. The work adopts the four pillar methodological strategy of De Bruyne, Herman and De Schoutheete (1977) in the field of educational assessment, from four different integrated views: Epistemological, theoretical, morphological and technical. The epistemology is based on the philosophical hermeneutics of Gadamer (2012a, 2012b), in educational assessment and humanism. The theory is grounded on the humanism of Rogers (1977a, 197b), on the educational assessment in Stake (2006), Parlett and Hamilton (1982), and Saul (1988); and on the business education in Maslow (1962), McGregor (1999), Herzberg e Mausner (1964) and Simon (1965). The morphological pillar features the assessment models of the theoretical basis. As for the technical pillar, the work adopts a mixed approach â primarily qualitative, without disregarding quantitative data. It is an evaluative case study of a "Strategic Program of Management Development â PEDG" of the Carmehil Group, and the participants are members of the technical coordination, teachers and students of the Program. Questionnaires with open and closed questions, participant observation, document analysis and semistructured interviews were carried out, using the recorder as to secure the ethical aspects of the research. The PEDG students showed clear awareness of humanistic aspects of their managerial roles despite reproducing traditional models. It is believed that the figure of the manager / facilitator who can himself/herself develop personal attributes that create the conditions for developing employeesâ potential is missing. The manager / facilitator encourages each person to seek dialogue, ask questions, listen to people, respect them in this process in an open relationship that fosters the expression of feelings in an atmosphere of human solidarity. Companies today need to seek a group experience that can generate not only economic and social results but emotional results as well â people deal with people and people are made of emotions and these need to be fostered so as to generate an atmosphere of mutual trust. And carrying out an evaluative study of a management development program based on dialogue involves going through the process of educational assessment with a focus on mediate evaluation.

Este estudo relata a geraÃÃo e sistematizaÃÃo de conhecimentos, levando a reflexÃes conceituais, teÃricas e aplicadas da avaliaÃÃo de programas educacionais e de educaÃÃo corporativa. A problemÃtica envolve duas perguntas: 1) Que modelos de avaliaÃÃo de programas educacionais e de educaÃÃo corporativa vÃm sendo divulgados e descritos na literatura em lÃngua portuguesa e inglesa, a partir do modelo apresentado por Kirkpatrick (1959)?; e 2) Esses modelos tÃm demonstrado consistÃncia teÃrica, em termos de elementos e fases que os compÃem, ou hà novas formas de avaliar programas de educaÃÃo corporativa? O objetivo geral desta dissertaÃÃo envolve a apresentaÃÃo, anÃlise e comparaÃÃo dos modelos de avaliaÃÃo de programas educacionais e de educaÃÃo corporativa presentes na literatura em lÃngua portuguesa e inglesa, produzidos a partir de 1959, e que tÃm sido apresentados como instrumentos voltados para avaliaÃÃo de programas educacionais e educaÃÃo corporativa. Esta dissertaÃÃo foi elaborada com base na metodologia quadripolar, composta dos pÃlos: epistemolÃgico, teÃrico, morfolÃgico e tÃcnico. O pÃlo epistemolÃgico fundamenta-se na filosofia Bachelardiana, a qual admite que a ciÃncia e seu objeto nÃo sÃo dados, mas se encontram em construÃÃo; logo, o objeto a ser analisado à flexÃvel a revisÃes e proposiÃÃes de melhoria. O pÃlo teÃrico aponta que a avaliaÃÃo de programas de educaÃÃo corporativa faz parte de um campo de estudo recente, com contribuiÃÃes em maior quantidade nos efeitos da aprendizagem no desempenho dos treinandos, pouco se investigando sobre os efeitos no grupo, unidades de trabalho e organizaÃÃes. Apresenta, tambÃm, contribuiÃÃes mais recentes da literatura em lÃngua inglesa aos modelos de avaliaÃÃo de programas de educaÃÃo corporativa a partir de Kirkpatrick e Hamblin. No pÃlo morfolÃgico sÃo descritos seis modelos de avaliaÃÃo de programas educacionais, quinze modelos de avaliaÃÃo de programas de educaÃÃo corporativa e um modelo de avaliaÃÃo de programas multinÃvel. O pÃlo tÃcnico apresenta a metodologia empregada (pesquisa bibliogrÃfica, com anÃlise de conteÃdos), a anÃlise dos modelos de avaliaÃÃo de programas de educaÃÃo e educaÃÃo corporativa, e cinco estudos secundÃrios. As consideraÃÃes finais referendam os pressupostos abordados neste trabalho, assinalando que: (1) pesquisas secundÃrias confirmaram que o sucesso de um curso em determinado nÃvel nÃo necessariamente produz o mesmo resultado nos nÃveis subseqÃentes, questionando-se, assim, o pressuposto teÃrico que supÃe relaÃÃes de causalidade ou correlaÃÃes positivas e estatisticamente significativas entre os diferentes nÃveis de avaliaÃÃo de programas educacionais dos modelos de Kirkpatrick e Hamblin; (2) constatou-se a inexistÃncia de estudos procurando explicar as ligaÃÃes entre os diferentes tipos de anÃlise (indivÃduo, equipe e organizaÃÃo). Para alcanÃar essa compreensÃo, seria necessÃria uma abordagem multinÃvel, confirmando-se, desse modo, o pressuposto de que hà outros modelos que explicam as relaÃÃes de causalidade e correlaÃÃes entre os diferentes nÃveis de avaliaÃÃo de programas de educaÃÃo corporativa; e, ainda, que (3) apesar dos modelos de avaliaÃÃo de programas educacionais serem diferentes, trazem no seu arcabouÃo os modelos referenciais de Kirkpatrick e Hamblin, validando-se, assim, o pressuposto de que ambos os modelos continuam servindo de base para a formulaÃÃo dos demais. / This study reports on the generation and systematization of knowledge, leading to conceptual reflections, both theoretical and applied, regarding the evaluation of educational programs and of corporative education. The issue involves two questions: 1) Which models of evaluation of educational programs and of corporative education have been brought to light and described in Portuguese and English literature since the model presented by Kirkpatrick (1959)? and 2) Have these models shown theoretical consistency as for the elements and phases that they comprise, or there are new ways to evaluate programs in corporative education? The overall objective of this dissertation involves the presentation, analysis and comparison of the models of the evaluation of both educational programs and programs in corporative education present in Portuguese and English literature, produced since 1959, and which have been presented as instruments aimed at the evaluation of educational programs and programs in corporative education. This dissertation was carried out on the basis of âquadripolarâ methodology which was composed of the following poles: epistemological, theoretical, morphological and technical. The epistemological pole is based on Bachelardian philosophy which assumes that science and its object are not given, but are on the process of being constructed; thus the object to be analyzed is flexible to be reexamined and open to propositions toward its betterment. The theoretical pole indicates that the evaluation of programs in corporative education is part of a field of recent study, with more significant contributions to learning effects on the performance of trainees, paying less attention to the investigation of the effects on the group, the work units and the organizations alike. Further, it presents more recent contributions in English literature to the models of evaluation of programs in corporative education from Kirkpatrick and Hamblin. At the morphological pole, six evaluation models of educational programs, fifteen models of evaluation of corporative education programs and one model of evaluation of multilevel programs are described. The technical pole presents the methodology used (bibliographic review, with content analysis), the analysis of evaluation models of programs in education and in corporative education, as well as five secondary studies. The final considerations confirm the assumptions studied in this work, by underlining that: (1) secondary research works have substantiated that success in a program at a given level does not necessarily bring about the same successful result at the subsequent levels, calling into question the theoretical assumption that causality relations or positive correlations, and statistically significant, among the different levels of evaluation of the educational programs in Kirkpatrick and Hamblinâs models; 2) it has been found out the nonexistence of studies attempting to explain the connections among the different types of analysis (individual, group and organizational). To reach such an understanding, it would be necessary to adopt a multilevel approach to confirm, in this manner, the assumption that there are other models that explain the relations of causality and correlations among the different levels of evaluation of programs in corporate education; and, further, that (3) even though the models of evaluation of educational programs may be different, they bring within their cores the referential models of Kirkpatrick and Hamblinâs, confirming thus the assumption that both models continue serving as the basis for the formulation of the others.