Orientador: Antonio Batocchio / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecânica / Made available in DSpace on 2018-08-18T16:55:13Z (GMT). No. of bitstreams: 1 Calado_RobisomDamasceno_D.pdf: 10324575 bytes, checksum: bd7eff1020aca7d34e222fde5fbd037d (MD5) Previous issue date: 2011 / Resumo: O objetivo do trabalho é diagnosticar e identificar pontos fortes e fracos da gestão da produção em empresas de diferentes segmentos, visando fornecer subsídios de auxílio nas decisões de investimento, informações estratégicas e oportunidades de melhoria nos processos através da abordagem Lean. A condução do Método de Diagnóstico de Empresa (MDE) deuse através de questionários, entrevistas e Mapeamento do Fluxo de Valor (MFV) no chão de fábrica, permitindo planejar ações para melhor gerenciamento da capacidade dos equipamentos, bem como orientar o Planejamento Hoshin e o Gerenciamento Estratégico de forma mais integrada e sustentável. O estudo resultou em uma avaliação quantitativa do grau de maturidade organizacional da empresa, sendo considerados os conceitos relacionados a Mapeamento de Fluxo de Valor, Produção Enxuta, Gerenciamento da Capacidade, Sistema Grey e Benchmarking Industrial. O estudo visa criar condições para auxiliar as decisões de médio e longo prazo através das definições de processos, projetos e ações alinhadas ao Gerenciamento Estratégico da organização e a abordagem Lean / Abstract: The objective of this work is to diagnose and identify strong and weak points on production management of companies from different segments, to provide help on investment decisions, strategic information and opportunities for processes improvement by the Lean approach. The conduct of the Business Diagnostic Method (BDM) was done by the use questionnaires, interviews and the Value Stream Mapping (VSM) on the factory floor, allowing both the planning of actions to better manage the capacity of the equipment and the guiding of the plan of policy deployment (Hoshin Kanri) in a more integrated and sustainable way. The study resulted in a quantitative assessment of the organizational maturity degree of the company, being considered concepts related to the Value Stream Mapping, the Lean Production, the Management Capacity, the Industrial Benchmarking and the Grey Systems. The study aims to create conditions to support decisions of medium and long term by the definitions of processes, projects and actions allied to with the organization's Policy Deployment and the Lean approach / Doutorado / Materiais e Processos de Fabricação / Doutor em Engenharia Mecânica

<p>As the football industry develops into a highly competitive commercialized industry, football clubs must step up and improve their business strategy. This study focuses on the famous Italian club AC Milan, a club with many international titles but with declining revenues. The purpose of this thesis is to study how AC Milan can generate higher revenues by comparing its marketing and business strategy with the most profitable clubs in the world, the benchmarking partners Real Madrid and Manchester United. By using a benchmarking model, following the five steps of this process, conducting observation studies, an interview and examining secondhand information, gaps between the clubs were evaluated and analyzed. These evaluations became together with chosen theoretical references, the basis for the improvement suggestions and conclusions shown by the authors. The outcome of the benchmarking study shows that AC Milan has good possibilities to improve its match day revenues and its commercial revenues, through renovating and using its arena more efficiently and expanding its brand to unexplored markets, such as Asia. AC Milan will as a result base their business on more balanced and proportionate revenue channels.</p>

The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts: (1) eleven expert panelists involved in a Delphi technique to identify and rate importance of foodservice performance measures and rate the importance of benchmarking activities, and (2) a national mail survey of 247 randomly selected foodservice directors from college/university, correctional, health care, and school foodservice operations to identify attitudes, beliefs, and practices about benchmarking and usage of performance measures. Statistical analyses of the expert panel data included frequencies of importance rating of performance measures and benchmarking activities. The expert panel identified 89 performance measures, which were subsequently consolidated into 19 generic performance measures. Regarding the national survey, a χ² analysis was conducted on: usage of types of benchmarking compared with knowledge and importance of benchmarking, and experience with benchmarking outcomes; foodservice directors' category of foodservice operation compared with usage of performance measures, type of benchmarking and benchmarking partner(s); and foodservice directors' knowledge of benchmarking compared to importance of benchmarking. According to the national survey, the most commonly used performance measures were: food cost percentage, cost per unit or area of service, and meals per labor hour. Usage of internal, external, and functional/generic benchmarking was associated with foodservice directors' knowledge about benchmarking, importance of benchmarking, and general experience with benchmarking outcomes. Foodservice directors' category of foodservice operation was associated with usage of types of benchmarking partners, and with some performance measures and types of benchmarking, while not others. Foodservice directors' knowledge about benchmarking was related to perceived importance of benchmarking. Sixty-one percent of respondents reported needing knowledge and skills about benchmarking. This research provides insight into performance measures that are or could be used in foodservice benchmarking. It also suggests that benchmarking has at least some importance, particularly to those with knowledge about benchmarking. It could be a useful management tool to foodservice directors, regardless of category of foodservice operation. Research results were used to develop a benchmarking guide for foodservice directors. / Graduation date: 1998

No description available.

This thesis examines the current situation on the electricity market in the Czech Republic. A particular emphasis is put on the regulation of distribution system operators (DSOs). The Czech regulator applies only general efficiency factors for all incumbents, and the efficiency of the incumbents is not taken into account in the regulatory formula. In many countries, the regulators apply benchmarking methods to assess the efficiency of operators. This thesis analyses the current regulatory formula in international comparison and considers the application of benchmarking methods to the regulation of DSOs. The first part provides a description of the theoretical approach to the regulation of network industries, relevant legal norms, the current situation on the Czech electricity market and practices of the regulatory bodies in selected European states. The second, empirical, part presents an international benchmarking study based on data of 15 regional DSOs including two Czech operators. The study examines the application of yardstick methods using data envelopment analysis (DEA) and stochastic frontier analysis (SFA). Based on our results, we find that the cost efficiency of each of the Czech DSOs is different. This suggests that introducing individual efficiency factors in the fourth regulatory...

Muitas organizações utilizam o processo de aprendizado e de melhoria baseado na comparação e na observação, denominado de benchmarking, mas poucas sabem de fato como fazê-lo corretamente. A referida técnica fornece um estímulo externo que encoraja um ambiente de aprendizado contínuo, tornando as empresas adaptáveis a novos conhecimentos. O benchmarking tornou-se um enfoque interessante quando se percebe que a melhoria dos processos de uma organização é fundamental para que ela alcance vantagem competitiva, e também quando se torna claro que essa melhoria pode vir da troca de aprendizado com outras corporações. Este trabalho apresenta um protótipo de um repositório de informações de benchmarking com acesso via internet, que fornece uma base de dados às organizações participantes, e tem como intuito facilitar a troca de experiências entre as mesmas. Para a efetivação do presente trabalho foram realizados estudos da literatura sobre benchmarking, levantamentos das bases de dados de benchmarking existentes no Brasil e no exterior, que servissem de guia para o desenvolvimento do modelo conceitual do repositório, além da construção de uma base de dados composta por indicadores de desempenho e melhores práticas sobre benchmarking. Ao longo desse trabalho, procurou-se estudar os modelos de negócios eletrônicos, a importância e as formas de estruturação de um banco de dados e as questões relativas à segurança em sistemas de informação. Finalizando, demonstrou-se em detalhes como foi construída a base de dados de benchmarking e o website do projeto, denominado de RVB - Rede Virtual de Benchmarking, com o objetivo de enriquecer o modelo do repositório e o trabalho teórico/conceitual. / Many organizations use a learning and improvement process based in the comparation and observation, named benchmarking, but few organizations really know how to make it correctly. The technical provides an external stimulus which encourages a continuum learning environment, making the companies adaptable to the new knowledge. Benchmarking became an interesting focus when we notice that the improvement of the processes of an organization is fundamental for it to reach a competitive advantage, and also when it\'s clear that this improvement can come from the exchange of learning with other corporations. This study presents a prototype of a repository of benchmarking information with access through internet, which provides a data base to the participant organizations, and with the aim to make easy the exchange of experiences among the organizations. To the effectiveness of this work, literature study about benchmarking were carried out, as well as data bases benchmarking existing in Brazil and abroad, which could serve as a guide to the development of a conceptual model of repository, besides the construction of a data base composed of indicators of performance and better practices about benchmarking. Along this study it was studied the models of electronic businesses, their importance and the forms to structure a data bank and the questions related to the security in systems of information. To finalize it was demonstrated in details how was the benchmarkingdata base constructed and the website of the project, named RVB - Benchmarking Virtual Net with the objective of enrich the repository model and the conceptual/theoretical work.

Shea Hon-Wai. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2004. / Includes bibliographical references (leaves 51-52). / Abstracts in English and Chinese. / Chapter 1 --- Introduction --- p.1 / Chapter 2 --- Review of benchmarking methods --- p.6 / Chapter 2.1 --- Denton method --- p.7 / Chapter 2.2 --- Regression method --- p.9 / Chapter 2.3 --- Signal extraction method --- p.11 / Chapter 3 --- Survey error modelling by using benchmarks --- p.14 / Chapter 4 --- A simulation study on benchmarking methods --- p.25 / Chapter 4.1 --- Model assumptions --- p.25 / Chapter 4.2 --- Simulation procedures --- p.27 / Chapter 4.3 --- Simulation results --- p.29 / Chapter 5 --- A simulation study on signal extraction with a nonparametric approach --- p.35 / Chapter 5.1 --- Introduction of the nonparametric method --- p.35 / Chapter 5.2 --- Simulation results --- p.38 / Chapter 6 --- Example: An application to the Danish unemployment series --- p.42 / Chapter 7 --- Conclusion --- p.49 / Reference --- p.51

Ma, Chung Ho. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2010. / Includes bibliographical references (leaves 56-57). / Abstracts in English and Chinese. / Chapter 1 --- Introduction --- p.1 / Chapter 1.1 --- Additive model --- p.3 / Chapter 1.2 --- Multiplicative model --- p.4 / Chapter 2 --- Review of benchmarking methods --- p.7 / Chapter 2.1 --- Regression Method and Signal Extraction Method (Additive Case) --- p.7 / Chapter 2.1.1 --- Regression method for Additive model --- p.8 / Chapter 2.1.2 --- Signal extraction method with known auto-covariance of signal for Additive model --- p.9 / Chapter 2.1.3 --- Signal extraction method with unknown auto-covariance of signal for Additive model --- p.10 / Chapter 2.2 --- Regression Method and Signal Extraction Method (Multiplicative Case) --- p.15 / Chapter 2.2.1 --- Regression method for Multiplicative model --- p.15 / Chapter 2.2.2 --- Signal extraction method for Multiplicative model --- p.17 / Chapter 3 --- Benchmarking using an assigned error model --- p.21 / Chapter 3.1 --- Model setting --- p.22 / Chapter 3.2 --- Simulation procedures --- p.24 / Chapter 3.3 --- Simulation results --- p.26 / Chapter 3.3.1 --- Comparison of benchmarking methods for multiplicative model --- p.34 / Chapter 3.3.2 --- Suggestions on the selection of an assigned error model --- p.39 / Chapter 3.4 --- Summary on the effects of CV and Φ --- p.44 / Chapter 4 --- Error modelling by using benchmarks --- p.47 / Chapter 4.1 --- Benchmark Forecasting Method --- p.47 / Chapter 4.2 --- Benchmarking using an estimated error model --- p.49 / Chapter 4.3 --- Comparison of the best Φ and the estimated Φ on the benchmarking prediction --- p.53 / Chapter 5 --- Conclusion --- p.54 / Bibliography --- p.56

Tese de mestrado integrado. Engenharia Civil (Especialização em Construções). Faculdade de Engenharia. Universidade do Porto. 2009

Tese de doutoramento. Faculdade de Engenharia. Universidade do Porto. 1998