Este trabajo busca analizar el uso de los elementos emocionales del storytelling asociados al atributo del producto para reforzar la identidad de marca de Ford. Sabemos que, en el Perú, la oferta en automóviles es muy grande, por lo que cada marca intenta comunicar diferentes cosas sobre sus productos, desde aspectos tangibles de un automóvil, hasta tratar de darle una personalidad a cada uno. También sabemos que la elección de un producto como este es muy complicada, por lo que las marcas deben optar por comunicar de cierta forma que atraiga al consumidor y logre reforzar su imagen de marca. Es por eso que el storytelling se convierte en la mejor opción. Para este trabajo queremos saber si realmente la asociación entre el storytelling y los atributos del producto refuerzan la imagen de marca. Es por esto que, en primer lugar, analizaremos los conceptos de cada uno de los términos a estudiar. Comenzaremos con atributo del producto y seguiremos con storytelling, branded content e imagen de marca. De la misma forma, analizaremos el porqué de la elección de la marca y el modelo Ford Raptor en la investigación. Por último, a través de un trabajo de campo, estudiando a los miembros de nuestro público objetivo y profesionales relacionados al caso y a la marca, llegaremos a descubrir si la asociación del storytelling y de los atributos del producto refuerzan la imagen de la marca Ford. / This work seeks to analyze the use of the emotional elements of storytelling associated with the product attribute to reinforce Ford's brand identity. We know that, in Peru, the offer in cars is very large, so each brand tries to communicate different things about its products, from tangible aspects of a car, to trying to give each one a personality. We also know that choosing a product like this is no longer very complicated, so brands must choose to communicate in a way that attracts the consumer and manages to reinforce their brand image. That is why storytelling becomes the best option. For this work we want to know if the association between storytelling and product attributes really reinforces the brand image, in this case of Ford. This is why, in the first place, we will analyze the concepts of each of the terms to be studied. We will start with the product attribute and continue with storytelling, branded content and brand image. In the same way, we will analyze the reason for the choice of the Ford Raptor make and model in the investigation. Finally, through fieldwork, studying the members of our target audience and professionals related to the case and the brand, we will discover if the association of storytelling and product attributes reinforces the image of the Ford brand. / Trabajo de investigación

Detta arbete inkluderar en undersökning av hur unga förhåller sig till brand content på Sociala medier. Resultaten av denna undersökning har bidragit till två slutprodukter som i sin tur levererats till två olika uppdragsgivare. Målgruppen är unga personer i åldrarna 15-24 bosatta i Sverige. Undersökningen har även inkluderat om målgruppen följer företag/varumärken på Sociala medier, anledningarna till varför de gör det, samt vad för slags innehåll som intresserar dem. Utifrån resultaten kan vi konstatera att ålder och/eller kön inte är avgörande för hur unga personer förhåller sig till, och konsumerar, brand content på sociala meder. Det beror snarare på personlighet och individuellt beteende. Av de data som har samlats in under arbetet har vi skapat två olika slutprodukter, en vardera till de olika uppdragsgivarna. / This project contains an analysis about how young people relate to brand content on Social media. The findings of the study have contributed to two end products that have been delivered to two different customers. The target group is between 15-24 years old and are residents in Sweden. The analysis has also included if the target group follow brands on Social media, reasons why they do, and what kind of content interests them. The report shows that age and/or gender does not correlate to how young people relate to, or consume, brand content on social media. The consumption of and relation to social media content is more dependent on aspects like the consumer’s personality and individual behaviour. From the data collected during the project we have created two different end products, one to each of the different clients.

Le contenu de marque désigne des contenus éditoriaux qui sont produits par les marques. Ce format de communication va à l’encontre des codes habituels : le produit n’est pas mis en avant et la marque se montre désintéressée pour mieux séduire son audience. Notre recherche vise à comprendre la nature de la pratique (ses motivations, ses effets, ses acteurs), le processus de formation de la stratégie et les logiques animant ses parties prenantes. Vingt entretiens individuels (annonceurs et publicitaires) et deux études de cas (voyage-sncf.com et Louis Vuitton) ont été menés. Nous proposons une conceptualisation du contenu de marque, ainsi qu’une typologie des pratiques existantes. Nous expliquons le caractère hybride de la stratégie ainsi que sa formation. Nous montrons qu’il existe des stratégies de contenu de marque planifiées (ou délibérées) et des stratégies émergeant d’initiatives non planifiées (émergentes). Nous relevons les tensions survenues au cours de la formation de la stratégie et nous expliquons leur résolution. Nous contribuons ainsi à la fois aux travaux relatifs à la marque et à son management, ainsi qu’au champ de la strategy as practice. / Brand content refers to editorial contents that are produced by the brand itself. This form of communication appears to be disruptive compared to traditional advertising as it does never mention the product and thus does not appear to intend to sell anything to the consumer. The objective is more to seduce the audience with an interesting and entertaining content. Our research aims at understanding brand content strategies, as well as its actors and logics.Twenty individual interviews with communication experts and two brand case studies have been implemented.We propose a conceptualization of brand content, as well as a typology of existing practices. We explain the formation of the strategy and the logics of actors participating to the formation. We illustrate the fact that strategy can be formalized (deliberate) or that it can also arise from non-planned initiatives. We finally present the tensions emerging from the strategy formation.Our research contributes to both brand management and strategy as practice literatures.

Submitted by Adriana Azevedo Ferreira de Vasconcelos (adriana.vasconcelos@gmail.com) on 2018-09-06T21:48:42Z No. of bitstreams: 1 MPGC VAREJO - TA Adriana Vasconcelos_final.pdf: 1627218 bytes, checksum: a83c75cf16b868629747f02f4a700f7b (MD5) / Approved for entry into archive by Simone de Andrade Lopes Pires (simone.lopes@fgv.br) on 2018-09-07T00:13:42Z (GMT) No. of bitstreams: 1 MPGC VAREJO - TA Adriana Vasconcelos_final.pdf: 1627218 bytes, checksum: a83c75cf16b868629747f02f4a700f7b (MD5) / Approved for entry into archive by Suzane Guimarães (suzane.guimaraes@fgv.br) on 2018-09-10T12:10:49Z (GMT) No. of bitstreams: 1 MPGC VAREJO - TA Adriana Vasconcelos_final.pdf: 1627218 bytes, checksum: a83c75cf16b868629747f02f4a700f7b (MD5) / Made available in DSpace on 2018-09-10T12:10:49Z (GMT). No. of bitstreams: 1 MPGC VAREJO - TA Adriana Vasconcelos_final.pdf: 1627218 bytes, checksum: a83c75cf16b868629747f02f4a700f7b (MD5) Previous issue date: 2018-08-06 / Este estudo visa munir gestores de marca de informações que apoiem o processo de escolha de influenciadores digitais, co-criação de conteúdo patrocinado e avaliação de resultados. Através de um processo de coleta de dados com abordagem netnográfica, codificação e comparação de conteúdo, foi possível identificar quais elementos dos discursos dos YouTubers são mais recorrentes em vídeos com engajamento de maior qualidade. Nos canais analisados, ficou claro que um engajamento positivo está relacionado a conteúdos que tenham aderência ao propósito e à reputação do canal, ao passo que conteúdos desalinhados com a reputação do YouTuber geram reações de rejeição à marca. A metodologia deste estudo, por sua simplicidade, pode ser quebrada em etapas que auxiliam o gestor de marca a ter mais assertividade no planejamento de Comunicação. / This study aims to provide brand managers with information that supports the process of selecting digital influences, co-creating branded content and evaluating results. Through a process of data collection with a netnographic approach, content codification and comparison, the author was able to identify wich elements of the YouTuber´s speech are more often present in videos with a better engagement. In the analyzed channels, it was clear that a positive engagement is related to content that adheres to the purpose and reputation of the channel, while content out of alignment with YouTuber's reputation generates brand rejection. The methodology of this study, for its simplicity, can be broken in steps that help the brand manager be more assertive during the communication planning.

El presente trabajo busca dar a conocer el concepto y la puesta en práctica de una empresa de Brand Integration. Concepto de comunicación que busca mediante el entretenimiento comunicar de manera eficiente la intención y los valores de la marca. El Brand Integration utiliza herramientas del mundo del entretenimiento para generar la atención del target y de esta manera poder comunicar de manera eficiente. Busca que los consumidores se acerquen al mensaje de manera propia, intenta eliminar el acercamiento incómodo que, hoy, genera la publicidad para el consumidor. De esta manera se aporta al entretenimiento del consumidor y se comunica de manera eficiente. Asimismo, el Brand Integration representa una nueva oportunidad de negocio no solo para las agencias sino también para los clientes ya que al ser dueños del contenido pueden también distribuirlo. De esta manera ya no solo tendrán que invertir por colocar su publicidad, sino que pueden hasta llegar a rentabilizar su comunicación. El Brand Integration es una herramienta muy poderosa para comunicar que, en otros mercados, con industrias de entretenimiento más potentes, funcionan muy bien. En el Perú se presentan varios retos para poder volver poderosa esta herramienta: Introducir el concepto en las áreas de Marketing Dar a entender el modelo de negocio de Brand Integration Buscar empresas con apuestas a largo plazo Encontrar partners de entretenimiento interesados en este modelo de negocio / This paper seeks to publicize the concept and implementation of a Brand Integration company. It’s a communication concept that seeks through entertainment to efficiently communicate the intention and values of the brand. Brand Integration uses tools from the world of entertainment to generate the attention of the target and thus be able to communicate efficiently. We want consumers to approach the message in their own way, trying to eliminate the uncomfortable approach that, today, advertising generates for the consumer. In this way it contributes to the entertainment of the consumer and communicates efficiently. Likewise, Brand Integration represents a new business opportunity not only for agencies but also for clients since by owning the content they can distribute it as well. In this way, they will not only have to invest to place their advertising, but they can even make their communication profitable. Brand Integration is a very powerful tool to communicate that, in other markets, with more powerful entertainment industries, they work very well. In Peru there are several challenges to making this tool powerful: Introducing the concept in the marketing departments Understanding the business model of Brand Integration Finding companies with long-term investments Finding entertainment partners interested in this business model / Trabajo de investigación