My thesis deals with the topic of burning out of Department of non-insurance social benefits (DNSB) Labor Office workers in the Czech Republic. We can find a lot of definitions of Burn-out Syndrome in the literature. Some of them are focused on the emotional, mental or physical exhaustion, others interpret the syndrome as a process with certain development. Nevertheless, Burn-out Syndrome is a pack of symptoms including lack of zest and energy, life joy and mainly enthusiasm needed for work. There are various functions of the Labor office CZ: to fulfill tasks in the employment area, protection of employees in case of employer´s insolvency and first of all, to administrate, decide and pay non-insurance social benefits. Social workers and referees who work in DNSB are extremely endangered with Burn-out Syndrome because of their specific work. Their job requires daily talks with clients who do not have only one but various problems and who are unable to solve them by themselves. And these clients usually expect more service than the office workers can provide. The aim of my thesis is to describe the Burn-out Syndrome issue and its appearance in the group of the social workers and referees of the DNSB Labor Office CZ. Partial aim of my thesis is to find out if the workers have information how to precede it and to compare the difference between small and big town workers. Other partial aim is to find out if the workers subjectively suffer exhaustion. Three hypotheses were set up. Workers of DNSB in bigger towns feel subjectively more exhausted than those in smaller ones. Social workers have more information how to precede it than referees. Referees feel subjectively more exhausted than social workers. Flowingly there is a survey question: what do the workers in the DNSB Labor Office CZ know about Burn-out Syndrome? A quantity strategy of survey was set up via using questionnaire. There were 148 DNSB workers in the survey sample who filled in completely and correctly the questionnaire. As a complement strategy a quality data survey was used via questioning method, semi-structured interview. 8 workers from total 249 workers were chosen by random choice to be interviewed - this group forms the second survey sample. Results of quantity survey are presented with descriptive statistics using graphs and charts. The set up hypotheses were tested with statistic method of Chi-squared test. The results show that DNSB workers in bigger cities do not feel more exhausted than those in smaller ones. Social workers of DNSB have more information how to precede it than referees. Referees do not feel more exhausted than social workers of DNSB. For analysis of quality survey, a hand written record was chosen. There were identified three clusters: awareness about Burn-out Syndrome, perception of clients and personal feelings. The results of quality part show that DNSB workers have information about the Syndrome, but the information is incomplete - sometimes even confusing in the sense of focusing on the unimportant peculiarities instead of core causes. Regarding individual answers, most of the workers see the clients and work with the clients as something unpleasant, not entertaining. Moreover, we can imply from the survey a necessity of specialized training about Burn-out Syndrome focused on the workers. Practical anticipated benefit of the thesis is providing study materials to the students of the Health and Social Faculty of the Southern Bohemian University in České Budějovice and providing the materials to the Labor Office CZ.

Text in Afrikaans / This study ascertains the extent of the experience of stress and the nature of stress management by educators. The literature showed that stress is defined from various theoretical perspectives; various approaches to stress management exist; and educators manage stress in various ways. This study defines stress from a cognitive-transactional perspective. A qualitative research method was used, descriptive data were generated by focus groups and inductively analysed. The results show that educators experienced stress ( much as seen in the literature) due to organisational, management and personal factors. According to this research, educators experience stress on the physical, emotional, social and intellectual levels. Educators' efforts to deal with stress reflect direct techniques such as seeking personal support and using confrontational techniques, as well as indirect techniques which encompass intellectual and physical techniques. Finally the development of a stress management program for educators is recommended. / Educational Studies / M. Ed. (Guidance and Counselling)

The degree work deals with the issues of psychic and physical strain of social workers who are in charge of the benefits of help in material deprivation. More deeply it describes the social work difficulties and problems connected to performing this profession, especially after the social reform of 01/01/2012. All aspcts of the strain that social workers at the benefits of help in material deprivation can meet, e. g. overwork, burn-out syndrome, growing sickness rate, communication problems, conflicts at work places, agressive clients. Neither prevention nor coping with strain can be omitted. In the background of the degree work the social work before and after the social reform is compared and the consequent proposals for the improvement of the situation of social workers at job centres are introduced.

The purpose of this project was to examine the factors affecting coaches with stress burnout. This project was intended for all coaches from high school to college level.

Burnout is reflected in pathological emotional depletion and maladaptive detachment that is a secondary result of exposure prolonged occupational stress. It is comprised of three dimensions, namely, emotional exhaustion, depersonalization and reduced personal accomplishment. It is becoming increasingly recognized as one of the most serious occupational hazards for nurses who work in critical care units. The objectives of this study are to assess the prevalence of burnout among a sample of nurses who worked in the critical care units in a particular hospital in Kenya, to analyze factors that contributed to the development of burnout and to identify measures for the mitigation of burnout. For this study, the researcher utilized a mixed methods research design in two phases. Phase one assessed the prevalence of burnout in nurses working in the critical care units by making use of the Maslach Burnout Inventory – Human Services Survey. Focus groups discussions were then held in Phase two to investigate the factors that the nurses perceived as the main causes of burnout and to solicit their ideas about it could be mitigated. Convenience sampling and purposive sampling were used in the two phases of the study respectively. / Health Studies / M.A. (Health Studies)

Employees in the workplace face many challenges that cause stress. Despite these stresses many cope and remain positive. This study investigated positive psychological functioning among civil servants and explored how they functioned despite stressors in the work environment. The constructs of locus of control, sense of coherence, engagement and their relationship to the burnout construct (viewed as the opposite end of the wellness continuum) were used to examine this behaviour. Results showed that high sense of coherence, locus of control and engagement scores resulted in low burnout scores. Internal control and meaningfulness were found to be significant predictors of engagement. Employees will therefore be engaged in their work only if and when they display and/or are allowed to exhibit emotional meaningfulness in their work and their relationships, and when they behave and make decisions from an internal motivation. / Industrial and Organisational Psychology / MA (Industrial and Organisational Psychology)

Thesis (MCur)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Burnout is one of the challenges that nurses are faced with in their stressful and rapidly changing work environment. The vulnerability of nurses to burnout remains a major concern which affects both the individual and institution. Knowledge about burnout and associated risk factors which influence the development of burnout is vital for early recognition and intervention. The research question which guided this study was: “What are the factors influencing the degree of burnout experienced by nurses working in neonatal intensive care units?” The objectives included determining which physical, psychological, social and occupational factors influenced the degree of burnout experienced by nurses. A descriptive, explorative research design with a quantitative approach was applied. The target population consisted of (n=105) permanent nursing staff members working in the neonatal units of two different hospitals. A convenience sampling method was used. Participants (n=102) who gave voluntary consent to participate was included in the study. Validity and reliability was supported through the use of a validated questionnaire, Maslach Burnout Inventory – General Survey including a section based on demographical information and a section based on physical, psychosocial, social and occupational factors. Validity of the questionnaire was supported by the use of a research methodologist, nurse expert and a statistician in the particular field. A pilot study was done to test the feasibility of the study and to test the questionnaire for any errors and ambiguities. Ethics approval was obtained from Stellenbosch University and permission from the Heads of the hospitals where the study was conducted. The data was analyzed with the assistance of a statistician and these are presented in histograms, tables and frequencies. The relationship between response variables and nominal input variables was analysed using analysis of variance (ANOVA). Various statistical tests were applied to determine statistical associations between variables such as the Spearman test, using a 95% confidence interval. Results have shown that participants experienced an average level of emotional exhaustion, a high level of professional efficacy and a low level of cynicism. Further analyses have shown that there is a statistical significant difference between emotional exhaustion and the rank of the participant (p=<0.01), highest qualification (p=0.05) and a high workload (p=0.01). Furthermore a statistical significant difference was found between professional efficacy and rank of participants (p=<0.01). In addition a statistical significant difference was found between cynicism and the number of years participants were in the profession (p=0.05). Multiple factors were determined in this study that influences the degree of burnout nurses experience. The majority of participants (n=56/55%) experienced decreased job satisfaction and accomplishment, (n=52/51%) of participants experienced that their workload is too much for them and (n=63/62%) participants received no recognition for their work. Recommendations are based on preventative measures, because preventing burnout is easier and more cost-effective than resolving burnout once it has occurred. In conclusion, the prevention strategies, early recognition of work stress and appropriate interventions are crucial in addressing the problem of burnout. / AFRIKAANSE OPSOMMING: Uitbranding is een van die uitdagings waarmee verpleegsters te kampe het in hulle stresvolle en vinnig veranderende werkomgewing. Die kwesbaarheid van verpleegsters vir uitbranding bly ’n kritieke bekommernis wat beide die individu en die inrigting affekteer. Kennis omtrent uitbranding en verwante risiko faktore wat die ontwikkeling van uitbranding beïnvloed, is deurslaggewend vir vroeë opsporing en intervensie. Die navorsingsvraag wat hierdie studie gelei het, is: “Wat is die faktore wat die mate van uitbranding beïnvloed wat deur verpleegsters ondervind word wat in neonatale intensiewe sorgeenhede werk?” Die doelwitte wat ingesluit is, is om te bepaal watter fisiese, sielkundige, maatskaplike en beroepsfaktore die mate van uitbranding wat deur verpleegsters ervaar word, beïnvloed. ’n Beskrywende, ondersoekende navorsingsontwerp met ’n kwantitatiewe benadering is toegepas. Die teikengroep het bestaan uit (n=105) permanente verpleegpersoneel wat in die neonatale eenhede van twee verskillende hospitale werk. ’n Gerieflikheidsteekproef metode is gebruik. Deelnemers (n=102) wat vrywillige toestemming gegee het om deel te neem, is ingesluit in die navorsingstudie. Geldigheid en betroubaarheid is ondersteun deur die gebruik van ’n geldige vraelys van “Maslach Burnout Inventory – General Survey”, asook ’n afdeling gebaseer op demografiese inligting en ’n afdeling gebaseer op fisiese, sielkundige, maatskaplike en beroepsfaktore. Geldigheid van die vraelys is ondersteun deur ’n navorsingsmetodoloog, ’n verpleegspesialis en ’n statistikus op die navorsingsgebied. ’n Loodsondersoek is gedoen om die haalbaarheid van die studie te toets en om die vraelys te toets vir enige foute en dubbelsinnighede. Etiese goedkeuring is verkry van die Universiteit van Stellenbosch en goedkeuring van die Hoofde van die hospitale waar die studie uitgevoer is. Die data is geanaliseer met die hulp van ’n statistikus en is aangebied in histogramtafels en frekwensies. Die verwantskap tussen responsveranderlikes en nominale insetveranderlikes is geanaliseer deur gebruik te maak van die analise van variansie (ANOVA). Verskeie statistiese toetse is toegepas om statistiese assosiasies tussen veranderlikes te bepaal, soos deur van die Spearmantoets gebruik te maak, met ’n 95% betroubaarheidsinterval. Resultate het bewys dat deelnemers ’n gemiddelde vlak van emosionele uitputting, ’n hoë vlak van professionele effektiwiteit en ’n lae vlak van sinisme ervaar. Verdere analise het bewys dat daar ’n statistiese beduidende verskil tussen emosionele uitputting en die rang van die deelnemers (p=<0.01) is, hoogste kwalifikasie (p=0.05) en ’n hoë werklading (p=0.01). Verder is ’n statistiese beduidende verskil gevind tussen professionele effektiwiteit en rang van deelnemers (p=<0.01). Saam hiermee is ’n statistiese beduidende verskil gevind tussen siniesheid en die aantal jare wat deelnemers in die beroep is (p=0.05). Voorts, is veelvuldige faktore bepaal in hierdie studie wat die mate van uitbranding beïnvloed wat verpleegsters ervaar. Die meeste van die deelnemers (n=56/55%) het ’n afname in werksbevrediging en -verrigting ervaar, (n=52/51%) deelnemers het ervaar dat hul werklading te veel is vir hulle en (n=63/62%) deelnemers het geen erkenning vir hulle werk ontvang nie. Aanbevelings is gebaseer op voorkomende maatreëls, want om uitbranding te voorkom, is makliker en meer koste-effektief as om uitbranding te probeer oplos as dit alreeds begin het. Ten slotte, die voorkomende strategieë, vroeë identifisering van werkstres en geskikte intervensies is deurslaggewend om die probleem van uitbranding aan te spreek.

Thesis (MPhil)--Stellenbosch University, 2013. / The key objective of this mixed method research study was to establish the influence of coaching on the work engagement and burnout levels of a corporate leadership group. Previous literature reviews support the importance and impact of work engagement and burnout on business performance, leadership success and continuity. Leaders are under increased pressure to grow business and deal with the diverse business challenges. A highly-engaged leadership team with low levels of burnout thus becomes critical to sustained and successful business. Work engagement and burnout levels in leadership need to be proactively managed and supported in order to remain competitive in business. The literature review of this study furthermore positions coaching, whether group or individual, as impactful leadership and change interventions. To eliminate the possibility of bias and add to the credibility of the study, triangulation was included in the quasi-experimental study. The study included an analysis of both quantitative and qualitative data on the impact of coaching on work engagement and burnout levels. Quantitative data was collected at three intervals over the period of a year, using a work engagement and burnout measurement instrument in the form of a self-administered questionnaire. Qualitative data was collected through in-depth individual interviews with all participants and coaches, which occurred after all interventions and measurements were completed. This study provides quantitative and qualitative supported insights into the influence of coaching on the work engagement and burnout levels of an executive leadership team in a specific service area of a corporate organisation. Insights were obtained about the variance of work engagement and burnout levels at a group level, after voluntary group and individual coaching interventions. These variances were compared to those of the work engagement and burnout levels of the control group, who received no coaching interventions. The study established that coaching has a statistically significant positive impact on the burnout levels of both the experimental and control groups, due to the ‘carry-over’ effect of the measurement and communication process. This positive impact on burnout can therefore not be solely ascribed to the coaching intervention. The study also established that coaching has a positive impact on leadership work engagement, but which is not statistically significant. Improvements to the measurement and coaching processes are required in order for the coaching support programme to become a sustainable and even more effective part of leadership support in the organisation. The study confirmed previous research on the existence of burnout and engagement challenges in leaders. It also confirmed research that positions coaching as an effective leadership support mechanism. The recommendations are that work engagement and burnout be measured continuously in the organisation as part of its business management cycle to ensure awareness, proactive support and management of work engagement and burnout in leaders. Coaching is recommended as an effective mechanism to assist leaders with their engagement and burnout challenges. Due to the study’s limited scope, recommendations for future research, such as comparative studies, extension studies with larger sub-samples, longitudinal studies and on-going practice in the field have been made.

In this study, six research questions were addressed: (1) Does a teacher who has a spiritual calling have a different motivation (self, interaction, task) to his/her work than a teacher who does not have a spiritual calling? (2) Does a teacher who feels a spiritual calling have a different locus of control (internal, external) than a teacher who does not have a spiritual calling? (3) Does a teacher who has a spiritual calling have a different degree of burnout (emotional exhaustion, depersonalization, personal accomplishment) than a teacher who does not have a spiritual calling? (4) Does a teacher who has a spiritual calling have a different sense of voluntary commitment in the longevity of his/her work experience than a teacher who does not have a spiritual calling? (5) Is there a different concentration of teachers who have a spiritual calling in public or parochial schools? (6) Does the public or religious school affiliation make a difference in research questions #1 through #4? A Teacher Motivation Inventory was compiled using The Orientation Inventory by Bass, Rotter's Internal/External Locus of Control, Maslach Burnout Inventory by Maslach, Jackson, and Schwab, a Researcher-made Spiritual Calling Inventory, and longevity questions. Tukey HSD post hoc comparisons test and Chi-square Test of Independence were used. This study was conducted in the spring of 1994 in public, Baptist, Catholic, Lutheran and Jewish elementary schools. Teachers who scored in the upper third on the Spiritual Calling Inventory were categorized as having a spiritual calling to teaching. Teachers who had a spiritual calling had a significantly more internal locus of control, were less likely to depersonalize students, had greater personal accomplishment and were more likely to choose teaching again than those not having a spiritual calling. A spiritual calling had a significant relationship to some very meaningful, attractive qualities in a teacher's personal attitude toward a teaching career.

1 Annotation This thesis is focused on the issues of burnout syndrome and supervision as a form of prevention. The topic is focused on staff dedicated to the seniors with dementia in day-care centers. The thesis is divided into two parts. The theoretical part is devoted to the definition of basic terms related to burnout syndrome, dementia, daily care center and supervision. Results in the practical part come from the research methods used, specifically self-prepared questionnaire and questionnaire prepared by Ch. Maslachová and Ayala Pines "Tedium Measure". Furthermore I expanded the thesis with interview with selected expert. Using open questions the area of supervision and burnout syndrome is being discussed. The primary target of this thesis is to contribute to the prevention of burnout syndrome and also to map, whether supervision is being used in day-care facilities and whether it helps preventing the burnout syndrome.