The purpose of the presented research is to identify these of the areas that significantly matter for the strong positive correlation between the Employee Enagement and the Service Quality in a particular business case concerning business process improvement of an order management team in a multinational company. The significant areas are identified through a correlation analysis of the answers to an online survey. The results are used for further Measurement, Analysis, Improvement and Control of the key areas identified. The main findings are aimed to serve as a scientifically validated plan of action for the group in charge for the business process improvement in the order management team which is studied. Particularly, recommendations are provided how to increase the First Time Right performance metrics of the order management team through focus on the Define part of the DMAIC model in the Six Sigma methodology for business process improvement. Main findins: there is evidence for strong significant positive correlation between the employee engagement and the service quality factors in the answers of the respondents to the online survey questions; the team members' perception of the leadership style is positively correlated with their perception of the service quality.

Bakgrund och problem: Bostadsmarknaden är en viktig del av samhället där ökad bebyggelse är en förutsättning för att säkerställa framtida bostäder. Dessvärre tenderar befolkningstillväxten att öka i en snabbare takt gentemot antalet bostäder som byggs. Vidare är det inte alltid enkelt att motivera ett byggprojekt då det sträcker sig över en lång tid, kräver stort kapital och således innebär risker. Kapitalkrävande projekt kräver därför eftertänksamhet då det kan påverka kassaflödet negativt. Då studier saknas på hur kapitalbehovet och kassaflödet förhåller sig till affärsprocessen för byggföretag och hustillverkare vill vi tillsammans med vårt fallföretag titta närmare på detta. Ett stabilt kassaflöde är viktigt för framtida överlevnad och därmed också för framtida bebyggelse. Syfte: Syftet med detta arbete är att kartlägga vårt fallföretags affärsprocess och kartlägga kapitalbehovet genom hela affärsprocessen. Vidare syftar studien till att utifrån kartläggningen ge förslag på hur företaget kan styra och effektivisera kassaflödet genom affärsprocessen. Studien syftar också till att bidra med kunskap om hur hustillverkare och byggföretag kan styra och effektivisera sina kassaflöden genom hela affärsprocessen. Metod: Under denna studie har fallstudien som metod legat till grund för den forskning som bedrivits. Det empiriska underlaget har inhämtats med hjälp av ostrukturerade och semistrukturerade intervjuer. Vidare har även observationer och dokument utgjort delar av det empiriska underlaget.<img src="file:///page3image13768" /> Slutsats: Att planera för när projekt antas är viktigt att beakta för att styra kassaflödet mellan olika årscykler. En god planering kan således påverka vilken produktmix företaget kan klara av samtidigt som en god planering kan resultera i vägval för när projekt ska antas. Vidare är det viktigt att granska genomloppstiden genom företagets processer, detta då en snabbare genomloppstid kan resultera i lägre kapitalbindning men också i snabbare inbetalningar. Genom en detaljerad processkartläggning kan företaget också visualisera kapitalbehovet genom affärsprocessen, vilket således kan agera som verktyg för att påverka betalningsströmmarna men också för hur och när fakturor ska skickas samt betalas. / Background: The housing market is an important part of society, where increased housing is a prerequisite for ensuring future housing. Unfortunately, population growth tends to increase at a faster pace compared to the number of homes being built. Furthermore, it is not always easy to justify a construction project as it extends over a long time, requires large capital and thus involves risks. Capital intensive projects therefore require thoughtfulness as it may tend to affect cash flow negatively. As studies are lacking in how the capital requirements and cash flow relate to the business process for construction companies and house manufacturers, we want to look closer with our business case. A stable cash flow is important for future survival and therefore also for future housing. Purpose: The purpose of this work is to map the business process of our business case and map the capital requirement throughout the business process. Furthermore, the purpose of this study is to provide on the basis of the survey, suggestions on how the company can control and streamline the cash flow through the business process. This study also aims to provide knowledge about how house manufacturers and construction companies can control and streamline their cash flows throughout the business process. Method: During this study, case study has been the basis of the research conducted as a method. The empirical basis has been obtained through unstructured and semi- structured interviews. Furthermore, observations and documents have also been part of the empirical basis.<img src="file:///page5image16360" /> Conclusion: Planning for when projects are assumed is important to take into consideration for managing cash flow between different annual cycles. Good planning can thus affect which product mix the company can handle and at the same time good planning can also result in the choice of when projects are to be assumed. Furthermore, it is important to review the throughput through the company's processes, as a faster throughput can result in less capital tied up but also faster payments. Through a detailed process mapping, the company can also visualize capital needs through the business process, thus acting as a tool for affecting payment flows, but also for how and when invoices are to be sent and paid.

The topic of this thesis is the process analysis of the production company. The main goal is to describe, model and asses the recent status of processes. The additional goal is the measurements and recommendations proposal based on the evaluations. The process management is described in the introduction of the theory with subsequent explanation of methods and methodology of process modeling. The basic standards for process models creation is described in the next part of the thesis. The analyzed company will be introduced in the practical part of the paper and the method derived from the theoretical part will be applied. After modeling the recent status the necessary measures and changes will be introduced to eradicate the identified problems.

This work deals with the possibilities of using agents and multiagent systems in the areas of business process management and business process modeling. The aim of the theoretical part is to describe the theory of artificial agents, to assess the benefits of this approach and to describe current applications of MAS in BPM. In the theoretical part I also describe the issue of management and business process modeling and methodology MMABP. The aim of the analytical part is to summarize the possibilities of using MAS in BPM in the situations where business processes are already described and modeled and in the situations where there are no such descripctions nor models yet . In this part I also want to introduce my theory of agent-process, which is the possibility of looking at processes as autonomous agents. This theory is presented in practical demonstrations and examples by using the TROPOS methodology, and this theory is supported by references from the areas of agent and business process modeling.

Process management is frequently used term these days. The aim of this diploma thesis is to explain, what „process“ actually means, what has been the historical evolution, what are its alternatives, but mainly what are the benefits for the company. Even though the title of this thesis is „Process model of trading company“, its content goes further than that. Creation of company’s process model is only one part, even though important, of the process- based management of the company (Business Process Management, BPM). Moreover, the methods and procedures described in this thesis can be used almost in any company, not only in the trading one. The main contribution of this thesis is in its broad view of process management. This thesis deals with some topics, which at the first sight don’t even relate to BPM (ISO standards or Change Management). Nevertheless, after closer examination the link becomes obvious. Most of the methods described in the theoretical part of this document are later used in its practical part for the BPM implementation proposal in the concrete company. The read is thus given an option to immediately confront theory with reality and visualize sometimes very general theoretical procedures. This document is structured in 5 chapters. The first chapter introduces a reader to this thesis topic, reasons for its selection and the aims, benefits and limitations. The second chapter shows the meaning of process management in the broader context of related concepts. The aim of the third chapter is to show practical use of process management. The fourth chapter is dedicated to implementation proposal of BPM in specific company. First, the company is described and its main aspects analyzed, which enables to present the company strategy. Then, the most important company processes are modeled and described, together with their evaluation and optimization proposal. The benefits and advantages of BPM are outlined in the closing chapter.

Motivé par le besoin de la « Conception par Réutilisation », les modèles de processus configurables ont été proposés pour représenter de manière générique des modèles de processus similaires. Ils doivent être configurés en fonction des besoins d’une organisation en sélectionnant des options. Comme les modèles de processus configurables peuvent être larges et complexes, leur configuration sans assistance est sans doute une tâche difficile, longue et source d'erreurs.De plus, les organisations adoptent de plus en plus des environnements Cloud pour déployer et exécuter leurs processus afin de bénéficier de ressources dynamiques à la demande. Néanmoins, en l'absence d'une description explicite et formelle de la perspective de ressources dans les processus métier existants, la correction de la gestion des ressources du Cloud ne peut pas être vérifiée.Dans cette thèse, nous visons à (i) fournir de l’assistance et de l’aide à la configuration aux analystes avec des options correctes, et (ii) améliorer le support de la spécification et de la vérification des ressources Cloud dans les processus métier. Pour ce faire, nous proposons une approche formelle pour aider à la configuration étape par étape en considérant des contraintes structurelles et métier. Nous proposons ensuite une approche comportementale pour la vérification de la configuration tout en réduisant le problème bien connu de l'explosion d'espace d'état. Ce travail permet d'extraire les options de configuration sans blocage d’un seul coup. Enfin, nous proposons une spécification formelle pour le comportement d'allocation des ressources Cloud dans les modèles de processus métier. Cette spécification est utilisée pour valider et vérifier la cohérence de l'allocation des ressources Cloud en fonction des besoins des utilisateurs et des capacités des ressources / Motivated by the need for the “Design by Reuse”, Configurable process models are proposed to represent in a generic manner similar process models. They need to be configured according to an organization needs by selecting design options. As the configurable process models may be large and complex, their configuration with no assistance is undoubtedly a difficult, time-consuming and error-prone task.Moreover, organizations are increasingly adopting cloud environments for deploying and executing their processes to benefit from dynamically scalable resources on demand. Nevertheless, due to the lack of an explicit and formal description of the resource perspective in the existing business processes, the correctness of Cloud resources management cannot be verified.In this thesis, we target to (i) provide guidance and assistance to the analysts in process model configuration with correct options, and to (ii) improve the support of Cloud resource specification and verification in business processes. To do so, we propose a formal approach for assisting the configuration step-by-step with respect to structural and business domain constraints. We thereafter propose a behavioral approach for configuration verification while reducing the well-known state space explosion problem. This work allows to extract configuration choices that satisfy the deadlock-freeness property at one time. Finally, we propose a formal specification for Cloud resource allocation behavior in business process models. This specification is used to formally validate and check the consistency of the Cloud resource allocation in process models according to user requirements and resource capabilities

Softwérové a hardvérové aplikácie zaznamenávajú veľké množstvo informácií do protokolov udalostí. Každé dva roky sa množstvo zaznamenaných dát viac než zdvojnásobí. Dolovanie procesov je relatívne mladá disciplína, ktorá sa nachádza na rozmedzí strojového učenia a dolovania dát na jednej strane a modelovania a analýzy procesov na druhej strane. Cieľom dolovania procesov je popísať a analyzovať skutočné procesy extrahovaním znalostí z protokolov udalostí, ktoré sú v dnešných aplikáciách bežne dostupné. Táto práca mieri na spojenie obchodných príležitostí (organizácie bohaté na dáta; dopyt po službách BPM; limitácie na strane tradičnej dodávky BPM služieb) s technickými možnosťammi Dolovania procesov. Cieľom práce je návrh produktu, ktorý bude riešiť potreby zákazníkov a poskytovateľov služieb v oblasti Dolovania procesov lepšie než súčasné riešenie vybranej spoločnosti.

The diploma thesis deals with the proposal to increase the productivity of business processes. For selected processes, it analyzes the current state using the Six Sigma method. Time measurement will be made for individual processes and it identifies bottlenecks. In addition, proposals will be presented in order to improve the current state.

This diploma thesis deals with robotic automation of selected business process using RPA technology. Robotic automation tools are compared with each other and two are subsequently selected for development of the automation – the UiPath software and the AiVIRO library. Realized automations are compared and evaluated in conclusion.

The diploma thesis deals with the compilation of a business plan for establishing a company specializing in selling outdoor equipment in the Zlín region. The theoretical part includes a detailed description of the business process, the analytical and research methods used in planning and the structure of the business plan. The second part the thesis provides an analysis of the business environment using selected methods as well as a primary survey of potential customers with the goal to validate ideas and identify key factors for the assessment and selection of the market strategy. The design part of the thesis describes the chosen strategy and business model breakdown.