This thesis study proposes a method for organizations to perform business process modeling in a decentralized and concurrent manner. The Plural method is based on the idea that organizations&rsquo / processes can be modeled by individuals actually performing the processes. Instead of having a central and devoted group of people to understand, analyze, model and improve processes, individuals are held responsible to model and improve their own processes concurrently. These individual models are then integrated to form organization&rsquo / s process network. The method guides the application of this approach in organizations with the activities to be followed and the artifacts to be produced. To apply the method, the study also introduces a notation and a prototype toolset. A multiple-case study involving two cases is conducted in order to evaluate the applicability of the method for decentralized process modeling and validate the expected benefits.

Business process modeling is utilized by organizations for defining and reengineering their business processes. On the other hand, software requirements analysis activities are performed for determining the system boundaries, specifying software requirements using system requirements and resolving conflicts between requirements. From this point of view, these two activities are considered in different disciplines. An organization requiring its business processes to be defined and supported with information systems would benefit from performing business process modeling and requirements analysis concurrently. In this study, an approach enabling concurrent execution of business process modeling and requirements analysis is developed. The approach includes two business process modeling notations adapted to the research needs, a process defining the steps for implementing the approach and the requirements generation tool that generates natural language specification documents by using business process models. Within this study, two case studies are introduced / one describing the development of the approach and the other exploring if the total efficiency of performing business process modeling and requirements analysis activites would be increased by using the approach.

Abstact During the past several years,many facilites have tranfered to some foreign sties rapidly,and suffered the declined dilemma.The low cost,high quality,and differential are only one of the essential strategic factors to survive for any enterprise.To focus the knowledge management and create the enterprise intelligence asset will make sure of the prosperous business activities in the future. The fields of Paint and Resin are regarded as the conventional industries ,and divided to the ¡§formulation¡¨ characteristics.The storing,sharing,and creating of these knowledge,concering to the formulations and applications of their related products,have been recognized as the most important core competency advantages. The thesis is concentrated on the two fields of ¡§paint¡¨ and ¡§resin¡¨.The following research procedures are proposed as: (A) paper survey (B)the published reports (C)questionnaire(D)casestudies(E)survey the modules and interfaces of K.M. sofetwares in Taiwan,(F)then construct the K.M. manafement systen and web-site by the integration of business process re-engineering and prototyping. The conclusions could be proposed as: 1. The situations of K.M.for ¡§paint¡¨ and ¡§resin¡¨ fields¡G Even only the 12.9% of questionaired companies have established their K.M.system.However,the importance and urgency of K.M.system are well recognized. The division or classifications of knowedege contents can be based on the functional departments during the daily business operation.As wells,10 indices of knowedege management performance reviews are proposed.Some further proposed 12 possible problems or difficulties could be occurred in the futuer 2. the reseach of K.M.software¡Gthese modules including,system management, ,news broadcasting,community, paper workflow,resource management,E.I.P.,meeting management, ,e-learningdata-besed system,full-text searching,etc. 3.Cases studies for the two leading companies: To conclude the critical success factors of K.M. systems are¡Gthe pressure outside the enterprise,the full supports of owner or C.E.O.,the reasonable management system, high levels of human resource,and the well-training of M.I.S.people 4.To prototype the K.M.system and K.M. web-site is quite possible and helpful for the further K.M.project,and will help C.E.O. and some managers to recognize and support the K.M. project afterwards Key words¡GK.M.(knowledge management),B.P.R.(business process re-engineering),prototyping,enterprise intelligence asset,best practise¡Acommunity,paint,resin.

<p>This report generally focuses on the process of getting medicine from the pharmacy in the hospital. The processes are different in Sweden and in China due to the different concrete conditions. Compared with the Swedish process the Chinese flow lags fairly far behind. To optimize the Chinese process by taking advantage of the Swedish process is the intention of this report; it also gives the advice on how to improve the performance for the Swedish process. By comparing the multiple theories for process improvement, I used Business Process Reengineering (BPR) theory to reengineer the Chinese process and used Continues Process Improvement (CPI) theory to ameliorate the Swedish process. The differences between BPR and CPI are also revealed in this report.</p>

Siekiant korektiškai apibrėžti ilgai trunkantį paslaugomis pagrįstą verslo procesą, būtina specifikuoti šiuos proceso parametrus: duomenų srautus, verslo partnerius ir jų vykdomus veiksmus, proceso būsenų kaitą bei metodus ilgai trunkančioms transakcijos kompensuoti. Tai gali būti atliekama unifikuojant SAGA ir komunikacinių kilpų modelius. Siekiant aiškumo, pasiūlyti du griežtos formos diagramų tipai. Pateikto formalaus metamodelio pagrindu realizuotas grafinio redaktoriaus prototipas, skirtas modeliuoti paslaugomis pagrįstus procesus. Bandymu metu redaktoriumi sukurti eksperimentiniai verslo procesų modeliai. / To define long-running, service-oriented business process fully and correctly, it is necessary to specify following properties: data flows, business partners along with their actions, and state dynamics of entire process. Also, it is required to define mechanics which can be used to compensate failed long-running transactions. This can be achieved by combining SAGA and Communicative Action Loop models. To gain robustness, it was suggested to use two types of strictly formatted diagrams. A formal metamodel was proposed as a basis for a graphical editor which can be used to define a service-oriented business process and its properties. Finally, a prototype of graphical editor was developed and used to specify example business processes.

Šiuo metu vis daugiau įmonių nori apibrėžti organizacijose vykstančius veiklos procesus (toliau VP) atvaizduojant juos grafiškai, tačiau VP modeliuojantis analitikas ne visuomet nustato visus procese esančius apribojimus. Kadangi šių apribojimų jis negali peržiūrėti ir jų patvirtinti sumodeliuotame VP modelyje, padidėja rizika atsirasti neatitikimams ir klaidoms. Tai gali sutrikdyti organizacijos veiklą. Vadovaudamasis pateiktais VP modeliais kiekvienas dalyvis žino, kokia yra jo pozicija organizacijoje bei kokios jam deleguotos atsakomybės. Todėl ir yra svarbu, kad nubraižyti VP modeliai atitiktų realius organizacijos procesus. Taip pat svarbu išlaikyti informacijos vieningumą, modeliuojant kitus veiklos aspektus bei aiškumą bendradarbiaujant organizacijoje. Dėl šių priežasčių reikalingas veiklos žodynas (toliau VŽ), apibrėžiantis organizacijoje naudojamus pagrindinius terminus, faktus ir sinonimus, bei veiklos taisyklės (toliau VT), apibrėžiančios visus apribojimus organizacijoje. Dėl VP pokyčių ir didelės apimties, VŽ ir VT sudarymui turi būti naudojamas automatinis VŽ formavimo ir VT sudarymo metodas, kurio pagalba verslo atstovas sutaupo laiko ir užtikrina jo atitikimą realiai vykstantiems VP. Metodo realizacijai analizuojami VP modeliavimo (BPMN2, UML, Workflow) ir VŽ bei VT (SBVR, SRML ir PRR) formavimo standartai, įvertinant suprantamumą vartotojams, informacijos pateikimą, bei kitas funkcijas (pavyzdžiui, modelių transformavimas į vykdomąjį kodą, XML failo... [toliau žr. visą tekstą] / There are many organizations that want to represent their business processes (BP) using modeling notations, such as BPMN, UML and Workflow but usually the analyst cannot identify all necessary constraints of BP. Therefore responsibilities for the representatives of the organization cannot be correctly specified which leads to poor quality of work. In order to avoid such problems business process diagrams (BPD) must meet the real world processes. The research area of thesis covers various BP and business rules (BR) modeling notations, the intersection of BP and BR (the relevance and formation of BP and BR, applicability and integration of BR, the extraction of BR and business vocabulary (BV) from BPD). The main issue is the automated extraction of BV and BR from BPD which is used not only to compare business model to real organization processes but also it is useful to have BV in organization for more effective collaboration. The main tasks to solve the identified issue are the analysis of BP with their constraints, analysis of the structures of BR and their applicability in BP, the analysis of structures of BR in BP and finally the formation of the algorithm for the automated result’s extraction, creation and evaluation of prototype. The analysis of existing methods revealed that there is no such method that allows user to form BP and BR effectively integrating all necessary aspects. BPMN and SBVR standards are chosen as main knowledge resources because of their ability to... [to full text]

Service composition integrates existing services to fulfill specific tasks using a set of standards and tools. Existing service composition techniques and tools are mainly designed for SOA professionals. The business processes used in the service composition systems are primarily designed by experienced business analysts who have extensive process knowledge. Process knowledge is the information about a process, including the tasks in a process, the control flow and data flow among tasks. It is challenging for end-users without sufficient service composition skills and process knowledge to find desired services then compose services to perform their daily activities, such as planning a trip. Context-aware techniques provide a promising way to help end-users find services using the context of end-users. However, existing context-aware techniques have limited support for dynamic adapting to new context types (e.g., location, time and activity) and context values (e.g., “New York City”). To shelter end-users from the complexity of service composition, we present our techniques that assist non-IT professional end-users in service composition by dynamically composing and recommending services to meet their requirements. To acquire the desired process knowledge for service composition, we propose an approach to automatically extract process knowledge from existing commercial applications on the Web. By analyzing the context of end-users, our techniques can dynamically adapt to new context types or values and provide personalized service recommendation for end-users. Instead of requiring end-users to specify detailed steps for service composition, the end-users only need to describe their goals using a few keywords. Our approach expands the meaning of an end-user's goal using process knowledge then derives a group of tasks to help the end-user fulfill the goal. The effectiveness of our proposed techniques is demonstrated through a set of case studies. / Thesis (Ph.D, Computing) -- Queen's University, 2011-09-30 11:43:39.151

In the final master’s dissertation analysis on current 15below communication platform PASNGR. In addition to this there is a short analysis done on each of PASNGR components to find out usage possibilities. Furthermore, the platform is dependant on Reservation Systems, so analysis on them is done as well, including processes and data. The goal of this dissertation is to create a mobile app integrated into PASNGR. For this reason integration analysis is done, by reviewing components, data and functions. After analysis is done, Business Process Model is created to represent the workflow of the app, including internal processes and interaction with PASNGR. Furthermore a review of mobile application technologies is done, including common tools used in development. By doing this there is the best solution for current 15below developers’ environment found. The solution would mean the least resources to be used to develop the app. Finally a prototype of the mobile application is created, to show the possibilities. The app works on Android and iOS platforms, gives an ability for user to download itineraries and store for offline usage, an ability to scan a barcode at the airport straight from the app, give post flight experience feedback for the airline, receive schedule change notifications and accept them. / Baigiamajame magistro darbe atliekama kompanijos „15below“ naudojamos avialinijų komunikacijos su keleiviais platformos „PASNGR“ analizė. Atskirai atliekama trumpa kiekvieno „PASNGR“ modulio apžvalga įvertinant taikymo galimybes. Be to, kadangi platforma yra priklausoma nuo globaliųjų paskirstymo sistemų, apžvelgiamos ir jos apimant procesus, bei naudojamus duomenis. Darbe yra numatomas sukurti mobiliosios aplikacijos prototipas surištas su „PASNGR“ platforma. Tam tikslui yra atliekama integracijos analizė, apžvelgiant komponentus, duomenis ir funkcijas. Galiausiai yra sukuriamas veiklos proceso modelis atvaizduojantis mobiliosios aplikacijos prototipo veikimo principus, bei interakciją su platforma „PASNGR“. Darbo eigoje apžvelgiamos mobiliųjų aplikacijų technologijos, bei įrankiai joms kurti. Taip parenkamas priimtiniausias spendimas esamai kompanijos „15below“ programuotojų aplinkai ir lemiantis minimalias sąnaudas. Galiausiai sukuriamas mobiliosios aplikacijos prototipas veikiantis Android ir iOS platformose, gebantis atsisiųsti elektroninius bilietus į mobilųjį įrenginį ir jame išsaugoti naudojimui neprisijungus prie interneto, leidžiantis naudotojui skenuoti brūkšninį kodą oro uoste, po skrydžio pateikti nuomonę apie gautas avialinijų paslaugas, priimti pranešimus apie skrydžių pakeitimus, bei leisti juos patvirtinti.

Long wait times are a global issue in the healthcare sector, particularly in Canada. Despite numerous research findings on wait time management, the issue persists. This is partly because for a given hospital, the data required to conduct wait times analysis is currently scattered across various information systems. Moreover, such data is usually not accurate (because of possible human errors), imprecise and late. The whole situation contributes to the current state of wait times. This thesis proposes a location-aware business process management system for real-time care process monitoring. More precisely, the system enables an improved visibility of process execution by gathering, as processes execute, accurate and granular process information including wait time measurements. The major contributions of this thesis include an architecture for the system, a prototype taking advantages of commercial real-time location system combined with a business process management system to accurately measure wait times, as well as a case study based on a real cardiology process from an Ontario hospital.

In this thesis, COTS-software requirements elicitation, which is an input for RFP in software intensive automation system&rsquo / s acquisition, is examined. Business Process Models are used for COTS-software requirements elicitation. A new method, namely CREB, is developed to meet the requirements of COTS-software. A software intensive system acquisition of a military organization is used to validate the method.