Business processes define workflows by structuring sets of activities according to given objectives. Process Modeling Languages (PMLs) provide graphical elements to define process models. Apart from use cases in finance and commerce, PMLs gain popularity in application domains such as Cyber-Physical Systems, the Internet of Things, ubiquitous computing, mobile devices, and scenarios happening in rural, restricted, or disaster-affected regions. Many of the domains are exposed to delayed, intermittent, or broken connectivity. Existing PMLs show limitations in considering connectivity-related issues, leading to failures and breakdowns at process runtime. This thesis addresses connectivity-related issues regarding the modeling and execution of resilient business processes taking place in unreliable communication environments. With resilient BPMN (rBPMN), an extension for the Business Process Model and Notation (BPMN) addressing environments with delayed, intermittent, or broken connectivity is introduced. rBPMN extends the BPMN metamodel by new elements for resilient process models. Domain experts may define alternatives for possibly failing message flows based on priorities or characteristics of the alternatives. Functionality offered by remote participants may be moved to other participants for local execution. This thesis illustrates approaches for the graph-based analysis of business processes regarding their resilient operation. By translating process models into directed graphs, graph algorithms allow to dynamically find the most suitable process path. Domain experts are enabled to identify non-resilient parts of a process model, allowing them to optimize the involved segments before runtime. Multi-criteria analysis approaches optimize process operation according to a chosen set of criteria. A real-world scenario of an environmental-friendly slurry application illustrates the use of rBPMN’s concepts and approaches for modeling and executing resilient processes. Technical approaches realizing rBPMN’s resilience strategies using a BPMN runtime engine and microservices are illustrated. The proof-of-concept implementations may be extended and adapted, serving as guides for other application domains.

Many Fortune 500 organizations have policies about corporate social responsibility (CSR), but the leaders struggle to implement CSR policies that match corporate stated goals and objectives. The purpose of this case study was to explore whether leaders' CSR strategies matched the goals and objectives of the company. Twenty individuals located in New York, NY, United States, with various management-level positions, and who had experiences with CSR in a Fortune 500 organization with a CSR policy, participated in the current study. The conceptual framework was corporate social responsibility stakeholder theory. Data collection consisted of a semistructured interview with the leaders about CSR, and the company's official documents on CSR. Data were analyzed using constant comparative text analysis to identify themes. Three main themes emerged: a) despite being in leadership positions, some of the participants have a basic knowledge and grasp of CSR but not the full-fledged initiative to go beyond existing CSR practices; (b) CSR programs are scripted and heavily predictable; and (c) leaders implement CSR policies based on individual interpretations of CSR. Business leaders may use the results of the study, along with the documented practices, policies, and experiences of a Fortune 500 company, to enhance programs to ensure CSR adoption and success. The implications for positive social change are significant to Fortune 500 organizations and businesses, because current and future leaders as well as other organizational leaders may use the data to improve their personal CSR interpretations with an organization's CSR-related business processes and policies.

In complex information systems, it is often crucial to evaluate whether a sequence of activities obtained from a system log complies with behavioural rules. This process of evaluation is called conformance checking, and the most classical approach to specifying the behavioural rules is in the form of flow chartlike process diagrams, e.g., in the Business Process Model and Notation (BPMN) language. Traditionally, control flow constraints are extracted using Petri net replay-based approaches. Though, with the use of industrial process query languages such as Signavio Analytics Language (SIGNAL) that allows for temporal row matching, the possibility of performing conformance checking using temporal constraints opens up. To this end, this thesis presents a parser for extracting control-flow objects from BPMN-based business process models and a compiler for generating both linear temporal logic-like rules as well as SIGNAL queries. The parser succeeds at parsing all industry models and most academic models; the exceptions in the latter case can presumably be traced back to edge cases and unidiomatic modelling. The constraints generated by the compiler are in some, but not in all cases, identical to constraints extracted via Petri net replay as an intermediate step, indicating some differences in the formal interpretation of BPMN control flow. In conclusion, the implementation and evaluation of the parser and compiler indicate that it is feasible to move directly from business user-oriented process models to declarative, query language-based constraints, cutting out the Petri net-replay middleman and hence facilitating elegant and more efficient process data querying.

With an increase in storage capacity, many organizations strive to collect as much data as possible. The data can then be aggregated and visualized in order to provide a strategic advantage, commonly referred to as Business Intelligence (BI). Several sectors are contemporarily unfamiliar with the full potential of BI visualizations, among them the financial sector.In this report, an experimental design-oriented research study, set out to explore the affordances and challenges with designing an information visualization to improve both management and self-assessment of financial brokers in private banking at a large-scale bank.To explore this area, a prototype was iteratively developed based on information gathered from interviews and evaluations on two private banking managers and a panel of UX professionals at the bank. The final prototype was then evaluated by the two managers and five of their financial brokers through a combination of a task analysis and semi-structured interviews. The results concluded that the proposed visualization improved several aspects for financial management including business overview and workload balancing. However, the proposed tool was not deemed useful in self-assessment terms as financial brokers’ performance is so largely dependent on the current market state. / Tack vare den ständigt ökande lagringskapaciteten så strävar idag många organisationer efter att samla på sig så mycket data som möjligt om sin verksamhet. Denna data kan sedan aggregeras och visualiseras för att förbättra företagets strategi, vilket kallas Business Intelligence (BI). Idag känner en del verksamheter inte till den sanna potentialen av informationsvisualisering inom BI, däribland äldre banker.Denna rapport är en experimentell, design-orienterad forskningsstudie med syftet att utforska möjligheterna och utmaningarna med att designa en informationsvisualisering för att förbättra både management och själv-utvärdering av börsmäklare inom private banking, på en storskalig, svensk bank.För att utforska detta område så utvecklades en prototyp iterativt, baserat på information som löpande samlats under semi-strukturerade intervjuer och utvärderingar. Prototypen utvärderades slutligen av två chefer och fem av deras anställda börsmäklare genom en kombination av task analysis och semi-strukturerade intervjuer. Resultaten visar att den föreslagna visualiseringen förbättrade ett flertal aspekter inom finansiellt management, bl.a verksamhetsöverblick och balansering av arbetsbörda. Den föreslagna prototypen var dock inte användbar sett till själv-utvärdering eftersom börsmäklares prestationer är så starkt kopplat till marknadens dagliga skick.

The goal of this research is to develop a new paradigm integrating the practices of business process modeling and use case modeling. These two modeling approaches describe the behavior of organizations and systems, and their interactions, but rest on different paradigms and serve different needs. The base of knowledge and information required for each approach is largely common, however, so an integrated approach has advantages in efficiency, consistency and completeness of the overall behavioral model. Both modeling methods are familiar and widely used. Business process modeling is often employed as a precursor to the development of a system to be used in a business organization. Business process modeling teams and stakeholders may spend months or years developing detailed business process models, expecting that these models will provide a useful base of information for system designers. Unfortunately, as the business process model is analyzed by the system designers, it is found that information needed to specify the functionality of the system does not exist in the business process model. System designers may then employ use case modeling to specify the needed system functionality, again spending significant time with stakeholders to gather the needed input. Stakeholders find this two-pass process redundant and wasteful of time and money since the input they provide to both modeling teams is largely identical, with each team capturing only the aspects relevant to their form of modeling. Developing a new paradigm and modeling approach that achieves the objectives of both business process modeling and use case modeling in an integrated form, in one analysis pass, results in time savings, increased accuracy and improved communication among all participants in the systems development process. Analysis of several case studies will show that inefficiency, wasted time and overuse of stakeholder resource time results from the separate application of business process modeling and use case modeling. A review of existing literature on the subject shows that while the problem of modeling both business process and use case information in a coordinated fashion has been recognized before, there are few if any approaches that have been proposed to reconcile and integrate the two methods. Based on both literature review and good modeling practices, a list of goals for the new paradigm and modeling approach forms the basis for the paradigm to be created. A grounded theory study is then conducted to analyze existing modeling approaches for both business processes and use cases and to provide an underlying theory on which to base the new paradigm. The two main innovations developed for the new paradigm are the usage process and the timebox. Usage processes allow system usages (use cases) to be identified as the business process model is developed, and the two to be shown in a combined process flow. Timeboxes allow processes to be positioned in time-relation to each other without the need to combine processes into higher level processes using causal relations that may not exist. The combination of usage processes and timeboxes allows any level of complex behavior to be modeled in one pass, without the redundancy and waste of separate business process and use case modeling work. Several pilot projects are conducted to test the new modeling paradigm in differing modeling situations with participants and subject matter experts asked to compare the traditional models with the new paradigm formulations.

Цель работы – разработка программного модуля «Онлайн-запись» по методологии «Scrum» как инструмента повышения уровня лояльности клиентской базы студии AlisaMakeUp. Для достижения поставленной цели необходимо решить следующие задачи: - анализ существующих решений повышения лояльности и обоснование необходимости разработки и внедрения модуля; - обзор методологии, выявление преимуществ; - формирование требования к модулю; - разработка технического задания; - разработка рабочей документации на модуль и ее части; - описание проекта; - подготовка модуля к вводу в действие; - описание процесса разработки; - верификация гипотезы о влиянии программного модуля на лояльность. Для решения поставленных задач были проанализированы различные источники литературы, построены модели бизнес-процессов в приложении BPwin, произведены временные и ресурсные расчеты с использованием Microsoft Office Project 2010. Получены следующие результаты – выполнен обзор существующих решений, сформулирована и верифицирована гипотеза о влиянии программного модуля на лояльность клиентской базы, описана методология и проект разработки, рассмотрена деятельность студии AlisaMakeUp, разработан и внедрен программный модуль «Онлайн-запись» и модель лояльности. / Work purpose – development of software module "Online record" on "Scrum" methodology as instrument of increase in level of loyalty of a client basis of "AlisaMakeUp" studio. For achievement of a goal it is necessary to solve the following problems: - analysis of the existing solutions of increase in loyalty and reasons for need of development and deployment of module; - review of methodology, detection of advantages; - formation of requirement to the module; - development of the specification; - development of working documentation on the module and its parts; - project description; - preparation of the module for commissioning; - development process description; - verification of a hypothesis of influence of software module on loyalty. For solution of objectives different sources of literature were analyzed, business process models in "BPwin" application are constructed, temporal and resource calculations with use of "Microsoft Office Project 2010" are made. Following results are received – review of the existing decisions is executed, the hypothesis of influence of software module on loyalty of a client basis is formulated and verified, methodology and project of development are described, activities of "AlisaMakeUp" studio are considered, software module "Online record" and model of loyalty is developed and implemented.

Final qualification work (master thesis) on 81 page (A4 format, font Times New Roman, font size 14, 1.5 line spacing), excluding attachments. Number of tables-1 (excluding applications). Number of figures – 15 (excluding applications). Number of formulas-0 (excluding applications). Final qualifying work consists of an introduction, three parts, conclusion, bibliography, and applications. This work begins with an introduction, which consists of the relevance of the master's thesis, problem statement, determining the purpose and objectives of the work, its object and subject, scientific novelty, research methods, practical significance and research methods. In the first Chapter of this work, the definitions, goals and objectives of the personnel reserve are considered and analyzed. In the same section, phased practices and methods of work with the personnel reserve will be presented. The second part of the work presents an assessment of the formation of the personnel reserve in the organization. It includes the analysis of relevant documentation, analysis of practice, the results of interviews and surveys of reservists. The third part contains recommendations for changes. Optimization of business processes will eliminate unproductive elements and include new regulatory and management documents, new participants in the HR-business process "formation of staff reserve". / Выпускная квалификационная работа (магистерская диссертация) выполнена на 81 листе (формат А4, шрифт Times New Roman, кегль 14, интерлиньяж 1.5) без учета приложений. Количество таблиц – 1 (без учета приложений). Количество рисунков – 15 (без учета приложений). Количество формул – 0 (без учета приложений). Выпускная квалификационная работа состоит из введения, трех частей, заключения, библиографического списка, приложений. Данная работа начинается с введения, которое состоит из актуальности магистерской диссертационной работы, постановки проблемы, определения цели и задач работы, её объекта и предмета, научной новизны, методов исследования, практической значимости и методов исследования. В первой главе данной работы рассмотрены и проанализированы определения, цели и задачи кадрового резерва. В этом же разделе будут представлены поэтапные практики и методы работы с кадровым резервом. Во второй части работы представлена оценка формирования кадрового резерва в организации. Она включает в себя анализ нормативной документации, анализ практики, результаты интервью и опроса резервистов. Третья часть содержит рекомендации по изменениям. Оптимизация бизнес-процессов позволит исключить непродуктивные элементы и включить новые нормативные и управляющие документы, новых участников в HR-бизнес-процесс «формирование кадрового резерва».

Актуальность темы обусловлена тем, что сегодня детским интернет-магазинам для сохранения своей конкурентоспособности на рынке детского ритейла, необходимо анализировать бизнес-процессы, устранять их недостатки, искать пути оптимизации и совершенствования бизнес-процессов. Целью данной выпускной квалификационной работы является автоматизация аналитической деятельности интернет-магазина Momchecked с применением методов машинного обучения. Практическая значимость исследования заключается в практическом применении предлагаемого способа на предприятии и получении экономической выгоды от результата внедрения информационной системы. Ключевой новизной диссертации является рассмотрение инновационных методов автоматизации аналитической отчетности предприятий, позволяющие повысить скорость обработки информации и снизить издержки компании за счет высвобождения рабочего времени сотрудников. / The relevance of the topic is due to the fact that today, for children's online stores to maintain their competitiveness in the children's retail market, it is necessary to analyze business processes, eliminate their shortcomings, and look for ways to optimize and improve business processes. The aim of this final qualification work is to automate the analytical activities of the Momchecked online store using machine learning methods. The practical significance of the study lies in the practical application of the proposed method at the enterprise and obtaining economic benefits from the result of the implementation of the information system. The key novelty of the dissertation is the consideration of innovative methods for automating the analytical reporting of enterprises, which can increase the speed of information processing and reduce company costs by freeing up staff time.

Актуальность темы обусловлена необходимостью компаний в условиях конкуренции быстро распознать изменения динамики рынка и своевременно отреагировать на них с целью увеличения прибыли. Научная новизна исследования заключается в поиске путей повышения эффективности бизнес-процессов предприятия на основе SAP-аналитики для туристического бизнеса. Практическая значимость исследования заключается в практическом применении предлагаемого способа повышения эффективности бизнес-процессов в туристическом агентстве и получения экономической выгоды от результата внедрения информационной системы. / The relevance of the topic is due to the need for companies in a competitive environment to quickly recognize changes in market dynamics and timely respond to them in order to increase profits. The scientific novelty of the research lies in finding ways to improve the efficiency of business processes of an enterprise based on SAP analytics for the tourism business. The practical significance of the study lies in the practical application of the proposed method for increasing the efficiency of business processes in a travel agency and obtaining economic benefits from the result of the implementation of the information system.

Актуальность темы обусловлена тем, что в настоящее время рынок ПВХ конструкций перенасыщен предложениями, поэтому, чтобы предприятию оставаться конкурентоспособным, необходима модернизация бизнес-процессов, которая позволяет значительно их ускорить, уменьшить себестоимость выпускаемой продукции, чётко распределить обязанности и зоны ответственности сотрудников, минимизировать количество брака на производстве. Целью магистерской диссертации является изучение производственного процесса предприятия ООО «РЕГИОНПЛАСТ», определение наиболее подходящего пути модернизации и осуществление внедрения предложенных мероприятий, а также проведение сравнительного анализа производства до внедрения модернизации и после. Объектом исследования данной работы являются бизнес-процессы предприятия ООО «РЕГИОНПЛАСТ», предметом исследования — модернизация бизнес-процессов производства ПВХ окон на предприятии ООО «РЕГИОНПЛАСТ». Научная новизна заключается в исследовании известных способов модернизации бизнес-процессов, формировании подхода для осуществления модернизации бизнес-процессов на предприятии ООО «РЕГИОНПЛАСТ» и применение их к объекту исследования. Практическая значимость работы обусловлена формированием конкретных рекомендаций по модернизации бизнес-процессов компании, позволяющие ей повысить эффективность производства, уменьшить себестоимость продукции и минимизировать процент брака. Проведенную модернизацию можно считать экономически эффективной: анализ финансовых показателей (NPV > 0, DPP < Tмакс, IRR > СС) наглядно продемонстрировал, что предложенные решения для модернизации бизнес-процессов предприятия ООО «РЕГИОНПЛАСТ» экономически результативны, срок окупаемости составил 3 месяца. / The relevance of the topic is due to the fact that at present the market of PVC structures is oversaturated with offers, therefore, in order for the enterprise to remain competitive, it is necessary to modernize business processes, which can significantly speed up them, reduce the cost of manufactured products, clearly assign responsibilities and areas of responsibility of employees, minimize the number of defects in production. The purpose of the master's thesis is to study the production process of the enterprise LLC "REGIONPLAST", to determine the most suitable way of modernization and implementation of the proposed measures, as well as to conduct a comparative analysis of production before the implementation of modernization and after. The object of the study of this work is the business processes of the enterprise LLC "REGIONPLAST", the subject of the study is the modernization of the business processes of production of PVC windows at the enterprise LLC "REGIONPLAST". Scientific novelty lies in the study of known methods of modernization of business processes, the formation of an approach for the implementation of the modernization of business processes at the company "REGIONPLAST" and their application to the object of research. The practical significance of the work is due to the formation of specific recommendations for the modernization of the company's business processes, allowing it to increase production efficiency, reduce the cost of production and minimize the percentage of rejects. The modernization carried out can be considered cost-effective: the analysis of financial indicators (NPV> 0, DPP <Tmax, IRR> CC) clearly demonstrated that the proposed solutions for modernizing the business processes of the REGIONPLAST LLC enterprise are economically effective, the payback period was 3 months.