The field of Artificial Intelligence (AI) has seen much development in recent years. This is mostly because of new technologies and computers becoming faster. With actors like Microsoft releasing software to reduce the complexity of the development of AI, the barrier to entry is now lower than ever. Due to this lower barrier, one area that has gained much traction is chat bots, being able to act as first line support for companies. While the technology is evolving fast and updates to Microsoft’s tools are released at an impressive rate, it appears to be difficult for other areas like documentation and ease of use to keep up with this pace. This thesis will explore some tools from Microsoft used in AI development. Areas covered are the Cognitive Services with a focus on speech, the Microsoft Azure Bot Service, the QnA Maker and the bot framework’s web-based client. These tools will be evaluated in the context of a chat bot, taking into account their functionality and development. The result is a chat bot that uses a knowledge base for data storage & answer logic, and a web interface for chat functionalities using the bot framework web-client.

Выпускная квалификационная работа состоит из введения, двух глав, заключения, библиографического списка, приложений. Во введении раскрыта актуальность цифровых методов обучения и развития персонала, определены цели и задачи работы, её практическая значимость. В теоретической части представлены основные понятия, цели, задачи и методы обучения и развития персонала в эпоху цифровизации. В практической части описывается общая характеристика исследуемой организации, состава и управления персоналом, представлены результаты исследования существующей системы обучения и развития персонала на примере ООО «ФедералПресс», разработаны практические рекомендации по внедрению цифровых методов в систему обучения персонала. В заключении подведены итоги исследования в соответствии с поставленными задачами. / The final qualifying work consists of an introduction, two chapters, a conclusion, a bibliography, and appendices. The introduction reveals the relevance of digital methods of training and personnel development, defines the goals and objectives of the work, and its practical significance. The theoretical part presents the basic concepts, goals, objectives and methods of training and development of personnel in the era of digitalization. The practical part describes the general characteristics of the organization under study, its composition and personnel management, presents the results of a study of the existing system of training and personnel development using the example of FederalPress LLC, and develops practical recommendations for the implementation of digital methods in the personnel training system. In conclusion, the results of the study are summarized in accordance with the objectives.