Because of the fierceness of business environment competition, there are a lot of scholars investing this field to carry on research one after another. It makes CRM become new developing studying apparently in the MIS field. But there is no scholar to review important issue in CRM. According this research we find the topics relative CRM can be divided into six constructs that are segment, finical, customer, customer knowledge management, operation and IT. Pass such a categorized way, not only help us understanding its intension, but also the relation of influencing each other. We find out that too much research focus on CSF, system introduction and IT. And this research proposes a measurement based on balanced scorecard. Through this way not only help us knowing what benefit that CRM brought for organization, but also improved the successful rate. Besides balanced scorecard, this research discussed the creation of customer knowledge and we find out the steps of customer knowledge creation can also divided into socialization, externalization, combination and internalization. However, most research focus on externalization, future research could do research on the others that would help organization more efficient grasping customer knowledge.

The CKM matrix element |Vus| can be extracted from the experimental measurement of semileptonic K → π decays and theoretical input for the corresponding vector form factor in QCD. The thesis performs a major improvement of the RBC/UKQCD programme to calculate Kl3 form factor in Nf = 2+1 Lattice QCD using domain wall fermions. We use data from several lattice spacings and dfferent quark masses with lightest pion mass of about 170MeV. Systematic error corresponding to interpolation in the momentum transfer is avoided using partially twisted boundary conditions. Using simulated quark masses near the physical point, reduce the systematic error due to the mass extrapolation. This work explores different kinematic arrangements of pion and Kaon momenta for twisted boundary conditions. This thesis proposes a new ansatz for mass extrapolation. Analysing three sets of simulation data allows for a detailed study of systematic effects leading to the prediction f+kπ (0) = 0:9671(17)(+18-46), where the first error is statistical and the second error systematic. The result allows us to extract the CKM matrix element |Vus| = 0:2237(+13-8) and confirm unitarity of the first row CKM matrix in the Standard Model. Also in this thesis, we discuss porting of Clover Lattice fermion action to Blue Gene-Q architecture. Clover action achieves maximum efficiency of 29.1% for single precision with good weak scaling. Strong scaling shows local volume dependency. In a study of different iterative solvers for Domain Wall Fermion action (DWF), we find that Modified Conjugate Residual(MCR) and Multishift MCR as the most efficient solver compared to CG and GCR. A new probing technique for estimating the diagonal of the inverse Dirac operator in Lattice QCD is introduced and this method is found to be closer to the exact solution than stochastic methods.

<p>The lifetime of $^{19}$Ne is an important parameter in precision tests of the Standard Model. Improvement in the uncertainty of experimental observables of this and other $T=\frac{1}{2}$ mirror isotopes would allow for an extraction of</p><p>V$_{ud}$ at a similar precision to that obtained by superallowed $0^+\rightarrow0^+$ Fermi decays. We report on a new high precision measurement of the lifetime of $^{19}$Ne, performed at the Kernfysich Versneller Instituut (KVI) in Groningen, the Netherlands. A 10.5 $\frac{MeV}{A}$ $^{19}$F beam was used to produce $^{19}$Ne using inverse reaction kinematics in a H$_2$ gas target. Contaminant productions were eliminated using the TRI$\mu$P magnetic isotope separator. The $^{19}$Ne beam was implanted into a thick aluminum tape, which was translated to a shielded detection region by a custom tape drive system. Collinear annihilation radiation from the emitted decay positrons were detected by two high purity germanium (HPGe) detectors. Event pulse waveforms were digitized and stored using a CAEN V1724 Digitizer. Systematic studies were performed to characterize rate-dependent data acquisition effects, diffusion, backgrounds, and contamination from the separator. We have obtained the result for the lifetime of $\tau = 24.9344 \pm 0.0073(stat) \pm 0.0083(sys)$ seconds.</p> / Dissertation

This thesis presents an analysis of inclusive semileptonic $B \to X_u e \nu$ decays using approximately 454 million $\Upsilon(4S) \to B \bar{B}$ decays collected during the years 1999 to 2008 with the BABAR detector. The electron energy, $E_e$, and the invariant mass squared of the electron-neutrino pair,$ q^2$, are reconstructed, where the neutrino kinematics is deduced from the decay products of both B mesons. The final hadronic state,$ X_u$, consists of a sum of many hadronic channels, each of which contains at least one $u$ quark. The variables $q^2$ and $E_e$ are then combined to compute the maximum kinematically allowed invariant mass squared of the hadronic system, $s_h^{max}$. Using these kinematic quantities, the partial branching fraction, $\Delta BR(B \to X_u e \nu)$, unfolded for detector effects, is measured to be $\Delta BR(E_e&amp;gt;2.0 GeV, s_h^{max}&amp;lt;3.52 GeV^2) = (3.33 \pm 0.18 \pm 0.21) \times 10^{-4} in the $\Upsilon(4S)$ and \Delta \tilde{\BR}(\tilde E_e&amp;gt;1.9 GeV, \tilde {s}^{max}_{h} &amp;lt; 3.5 GeV^2) = (4.57 \pm 0.24 \pm 0.32) \times 10^{-4} in the $B$ meson rest frames. The quoted errors are statistical and systematic, respectively. The CKM matrix element $|V_{ub}|$ is determined from the measured $\Delta \tilde{\BR}$ using theoretical calculation based on Heavy Quark Expansion. The result is $|V_{ub}| = (4.19 \pm 0.18{}^{+0.26}_{-0.20} {}^{+0.26}_{-0.25}) \times 10^{-3}, where the errors represent experimental uncertainties, uncertainties from HQE parameters and theoretical uncertainties, respectively.

The branching fraction for B -&amp;gt; rho e nu decays and the CKM matrix element |Vub| is measured with semileptonic exclusive B-meson decays using approximately 55 million Upsilon(4S) -&amp;gt; BBbar decays collected during the years 2000 and 2001 with the BABAR detector. The result is Br(B0 -&amp;gt; rho- e+ nu) = (3.39 +- 0.44 +- 0.52 +- 0.60) x 10^-4, and |Vub| = (3.69 +- 0.23 +- 0.27 +0.40-0.59) x 10^-3. The quoted errors are statistical, systematic, and theoretical respectively. These are combined results obtained using five different form-factor models. Individual results are also quoted. / Das Verzweigungsverhältnis B -&amp;gt; rho e nu und das CKM Matrix Element |Vub| werden mittels semileptonischer exklusiver B Mesonen Zerfälle gemessen. Die Daten wurden in den Jahren 2000 und 2001 mit dem BABAR Dektektor aufgezeichnet und ensprechen ungefähr 55 Millionen Upsilon(4S) -&amp;gt; BBbar Zerfällen. Das Ergebnis ist Br(B0 -&amp;gt; rho- e+ nu) = (3.39 +- 0.44 +- 0.52 +- 0.60) x 10^-4 und |Vub| = (3.69 +- 0.23 +- 0.27 +0.40-0.59) x 10^-3. Die angegebenen Fehler sind statistisch, systematisch und theoretisch. Dieses Ergebnis ist eine Kombination von Ergebnissen fünf verschiedener Form-Faktor Modelle. Die Ergebnisse werden auch für jedes Modell einzeln angegeben.

We present a calculation of vector and axial-vector form factors for each of the octet hyperon semi-leptonic transition matrix elements by using the techniques of lattice QCD where simulations were performed with Nf = 2 + 1 flavours of dynamical O(a)-improved Wilson fermions. We also study the electromagnetic form factors, axial charges and other properties of octet baryons. Errors due to extrapolation to zero transferred momentum are reduced by applying a twist to the boundary conditions on the lattice. Our form factor results compare favourably with experiment and other lattice QCD determinations. By considering an expansion about the SU(3)-flavour symmetric limit we seek to investigate and quantify the symmetry breaking effects in these matrix elements due to the mass splitting between the strange and light quarks. We find good agreement with the Ademollo-Gatto theorem for the vector form factor, a measurable amount of breaking in the axial-vector form factor and significant effects in the weak magnetism form factor. Knowledge of the parameterisation of SU(3)-flavour symmetry breaking allows for a series of constrained fits to be made to the form factor results which are used to arrive at a 'baryonic' estimation of the Cabibbo-Kobayashi-Maskawa matrix element |Vus|.

An accurate determination of the angle γ of the Unitary Triangle is one of the most important goals of the LHCb experiment. The LHCb detector is a single-arm spectrometer at the LHC, optimised for beauty and charm flavour physics. As the angle γ is the least experimentally constrained parameter of the Unitary Triangle, its precise experimental determination can be used to test the validity of the Standard Model. The Unitary Triangle phase γ can be extracted in B → DK decays at tree-level, exploiting the interference between b → c(ūs) and b → u(c̄s) transitions. This interference is sensitive to γ and can give measurable charge asymmetries. In particular, γ ≠ 0 is required to produce direct CP violation in B decays and this is the only CP-violating mechanism for the decay of charged B^± mesons. In this thesis, an analysis of CP violation in B^± → DK^± and B^± → Dπ^± decays is presented, where the D meson is reconstructed in the two-body final states: K^±π^∓, K⁺K⁻, π⁺π⁻ and π^±K^∓. The analysis uses the full 2011 LHCb dataset of 1.0 fb^-1, collected from pp collisions at √s = 7 TeV. Several CP-related quantities, e.g the ratio of B → DK and B → Dπ branching fractions and their charge asymmetries, are measured via a simultaneous fit to the invariant mass distributions of the modes considered. The suppressed B^± → DK^± mode is observed for the first time with ≈ 10σ significance. Once all measurements are combined, direct CP violation is established in B^± decays with a total significance of 5.8σ.

Le premier chapitre contient un bref rappel sur la physique des saveurs lourdes dans le Modèle Standard, et conclut par une description succinte de l'approche statistique utilisée dans CKMfitter.<br /> Le chapitre suivant évoque la violation de CP dans le secteur des kaons : sont traitées les contraintes sur la matrice CKM provenant des mesures de εK, ε′/ε, ainsi que l'´état des lieux et les perspectives sur la recherche des modes rares K+→π+νν et<br />KL→π0νν ; ce chapitre conclut par une étude prospective pour estimer le potentiel de<br />physique des kaons dans le cadre du modèle CKM. <br />Suivent deux chapitres décrivant des analyses de physique dans l'expérience BaBar : est d'abord présentée en détail l'analyse en amplitudes du mode B0 → K+π−π0 ; suit un état des lieux plus succint sur l'analyse en amplitudes dépendantes du temps du mode<br />B0 → K0π+π−, qui a déj`a fourni des résultats préliminaires à l'été 2007. La discussion est ensuite complétée par une description qualitative sur un projet d'étude combinée des contraintes sur la matrice CKM provenant des modes B → Kππ.

Thèse diffusée initialement dans le cadre d'un projet pilote des Presses de l'Université de Montréal/Centre d'édition numérique UdeM (1997-2008) avec l'autorisation de l'auteur.

Dresden, Techn. Univ., Diss., 2002.