In recent years, since the external environment changes rapidly, the medical institutes of Taiwan face the unprecedented challenges. Striving for the survival, hospitals seek various kinds of development strategy to improve the competitive advantages. The role of the information department of hospitals has changed from the work-support level to the strategy-decision level to help hospitals reach their strategic goals. National Health Insurance System is now closely linked with all the national welfare. The financial pressure of National Health Insurance System can be reduced if hospitals can share medical resources to reduce the unnecessary waste. The information department, in this respect, plays an important role. Balanced Scorecard (BSC) is a framework that provides the measure for a strategic management system. It is noticed by practical circles and academia fields recently and has been widely applied in enterprise now, however, in the Information Department of the medical institutes, it is still new. The purpose of this research is to build the balanced scorecard of the information department of the hospital , to take a balance between multi-domain as the demand , and to develop a strategic measurement framework which gives consideration to the financial affairs, customer, inside procedure, learning and growing. It is expected that by improving the whole performance of the information department can help hospitals reach its strategic goals. The research method adopts a case study which sets up an information department's balanced scorecard framework. The framework and performance measurement were revised by the interview results of administration team, users and information department members in this case . The conclusions of this research are as follows: 1.Information department can develop its own mission, key value, vision and development strategy to support the organization to reach the strategic goals. 2.Information department can develop the Strategy Map and indicators of measurement to guide striving directions of staff. 3.The measurement method related to measuring achievement indicators should reasonably and objectively show the effect of execution. 4.The performance management system of the information department should possess strategy management and communication functions, and must set up a mechanism for feedback and revision. The main contribution of this research is to investigate the balanced scorecard of the information department and set up a BSC framework suitable for the information department in this case. The measurement indicators of CMMI (Capability Maturity Model Integration) are used as the measurement indicators of BSC. By introducing CMMI, the information department can make the performance evaluation more objective and meaningful.

There are many different organizations devote to the methods of software development knowledge, including Software Engineering Institute (SEI), Project Management Institute (PMI), Industrial Development Bureau of Ministry of Economic Affairs, Institute for Information Industry, Information Service Industry Association of R.O.C., and so on.However, many small-and-medium-size software development companies apply the methods without considering self-ability and the situation which they are at. I t is easy to be in conflict with internal habit and culture and make a minus effect of promoting management ability. Therefore, my research will be based on the methodology of commonKADS knowledge engineering and software. First, analyze the enterprise¡¦s current management procedures and the relations among procedures, and then compare with external management knowledge, such as CMMI etc. for structuring the framework of knowledge management system model in order that enterprises can easily develop the proper method of management according to the situation.

The software industry and the information service providers in Taiwan are facing global competition but generally falling behind the international level for their software development ability due to short of capable manpower and lack of software engineering concept. Moreover, the domestic output value of software is relatively low and the domestic market is also too small; companies are struggling for the market and making profit has become difficult. To solve this issue the Software Engineering Institute (SEI) has developed several combinations of the Capability Maturity Model Integrated (CMMI) in recent years. In this study, theories of implementing CMMI in the software industry are discussed. Taking risk management for a software project as example, we have established the structure and guides of process tailoring for projects of various scales. On the process of risk management, we firstly defined the tailoring aspects according to the CMMI Level 3 implement process, and then interviewed the case study company for their eight plans to analyze and induce the possible tailoring guides. Our findings are as follows. 1. Establishing the risk management strategy (1) Making a risk plan, including activities such as risk definition, analysis, reduction, treatment and monitoring. (2) Providing implement methods, judgment rules, execution thresholds, treatment process, or tools for those activities. (3) Producing necessary output, such as data, records, and documents. (4) Setting up timeframe for risk monitoring or re-evaluation, at least once a month. 2. Establishing the tailoring guides for the process (1) Adjustment and change are allowed, depending on the project property. (2) Feedback is necessary for design and implementation. (3) Concrete and practical methods are necessary; the system is not fully reliable. The research model and structure of this study can be further applied to the newly developed SEI models or other large-scale international standards in the future as a reference for the software organizations to improve their software process.

The sweeping penetration of the internet into our daily life has greatly encourageed the international exposure of domestic software companies and engendered an unprecedented demand for information. However, the increasing cost of manual labor throughout the world in recent years has caused the labor force in the mainland China and India to exceed that in Taiwan. Therefore, if enterprises still hope to keep applying internal resources to support system software development and maintenance in the future, they should have a plan to request IT (Information Technology) department to promote the cost control as well as effectiveness development software from now on. The purpose of this study is to delve into the IT department¡¦s response to the reform and restructuring within a company and its assimilation of new management strategies to boost efficiency. This research aims to research how one domestic global enterprise learn project management to further improve the quality of internal software development and promote usage effects. It can be observed from this in-depth comparative study that different management methodologies induce a corresponding difference in the efficiency of developing new software, which, in turn, reflects on the reform of the entire department. The methodology of this research is using qualitative case study analysis by designing a questionnaire to interview internal technical specialists from different areas and carrying out two different structures of project management methods to heavily compare and investigate. From this research, we could actually discover that different project management methods could show different levels of promotion and advancement in software development efficiency. When it comes to corporate trainings in software development management or the reform of IT departments, this study may serve as an invaluable index or example for future reference.

Zugl.: Kaiserslautern, Univ., Diss., 2009

Zugl.: Saarbrücken, Universiẗat, Diss., 2009.

Stuttgart, Univ., Diplomarb., 2005.

No description available.

No description available.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Mypes (Micro and small companies) play an important role in the economy of a country, since they contribute 24% to Peru's GDP, besides being a generator of employment and business development. In this context, the Mypes of footwear continue to have exponential growth, this due to the result of their operations that are carried out with these companies on a daily basis. Therefore, it is necessary to have qualitative and quantitative data of the reality that these present in your business environment. To identify the level of maturity there are several methods, which provide necessary criteria to identify and qualify the processes that exist within the Mypes.