In today’s world, people from various cultures interact on a daily basis on a number of occasions. During these intercultural encounters, conflicts often arise. Intercessors are needed to help people navigate these types of disagreements. Mediators are considered some of these peacekeepers. This thesis engaged with mediators at a mediation center in the Midwestern United States in order to understand what strategies seemed most effective. I examined the research that scholars have conducted regarding building rapport through utilizing respect and face issues, as well as nonverbal behavior. In addition, I explored the connection between the understanding of these factors and intercultural competence and intercultural conflict competence. The purpose of this thesis was to see how these mediators understood and valued respect and face issues, including nonverbal behavior, when building rapport with parties in mediations. These mediators were engaged in two manners, via survey and interview questions. The intercultural competence of the mediators in these domains was also explored. The results of the research in this thesis showed how the mediators were skilled in some areas, such as in rapport building and respect issues. It further revealed that they were in need of some skills for their toolbox, such as training on face issues and nonverbal behavior, including silence, tone of voice, and eye contact. Detailed recommendations for the mediators are provided. Future research is encouraged: A group of mediators that have exhibited intercultural competence should be selected in order to test their intercultural conflict competence.

Объектом исследования явилась конфликтологическая компетентность студентов-психологов. Предметом исследования стали представления о конфликте, стратегии поведения в конфликте и конфликтность как свойство личности – составляющие конфликтологической компетентности студентов-психологов. Магистерская диссертация состоит из введения, двух глав, заключения, списка литературы (88 источников) и приложений, включающих в себя бланки применявшихся методик и полученные результаты. Объем магистерской диссертации 102 листа, на которых размещены 20 рисунков и 9 таблиц. Во введении раскрывается актуальность проблемы исследования, ставятся цель и задачи исследования, определяются объект и предмет исследования, формулируются гипотезы, указываются методы и эмпирическая база, теоретическая и практическая значимость работы. Первая глава включает в себя исследование научных подходов к представлениям о конфликте, разведены понятия «конфликтологическая компетентность» и «конфликтологическая культура». Выводы по первой главе представляют собой итоги по изучению теоретического материала. Вторая глава посвящена эмпирической части исследования. В ней представлено описание организации и методов проведенного исследования и результатов, полученных по всем использованным методикам: методике исследования семантического поля понятия «конфликт» А.И. Тащевой, методике оценки поведения личности в конфликте К.Н. Томаса, методике диагностики ведущего типа реагирования в конфликте М.М. Кашапова, методике «конфликтная личность» Н.А. Литвинцевой, методике «самооценка конфликтности—2» С.М. Емельянова. Также в главе представлены результаты контент-анализа, сравнительного анализа средних значений, корреляционного анализа результатов исследования. Выводы по главе 2 включают в себя выводы по выдвинутым гипотезам. В заключении в обобщенном виде изложены результаты теоретической и эмпирической частей работы, обоснована практическая значимость исследования и описаны возможные перспективы дальнейшей разработки данной проблематики. / The object matter of the study is the conflictological competence among psychology students. The subject of the study is the notions of conflict, strategies of behavior in conflict and conflictiness as the components of conflictological competence of students of psychology. The master's thesis consists of an introduction, two chapters, a conclusion, a list of literature (88 sources) and an appendix, which includes the forms of the applied methodologies and results. The volume of the master's thesis is 102 pages, on which are placed 20 figures and 9 tables. The introduction reveals the relevance of the research problem, the purpose and objectives of the research are set, the object and the subject of research are determined, the hypotheses are formulated, the methods and the empirical base are specified, the theoretical and practical significance of the work. The first chapter includes the overview of scientific approaches to the notions of conflict, the concepts of «conflictological competence» and «conflictological culture» are separated. Conclusions on the first chapter are the results of the study of theoretical material. The second chapter is devoted to the empirical part of the study. It provides a description of the organization and methods of the study and the results obtained using all the methods used: method of research of a semantic field of concept «conflict» of A.I. Tascheva, a technique of an estimation of behavior of the person in the conflict of K.N. Thomas, a technique of diagnostics of leading type of reaction in the conflict of M.M. Kashapov, a technique «the conflictual person» of N.A. Litvintseva, a technique «self-esteem of conflictiness-2» of S.M. Emelyanov. Also, the chapter presents a comparative, correlation analysis of the results of the study. The findings of Chapter 2 are the conclusions on the hypotheses. In conclusion, brief results of the theoretical and empirical parts of the work are presented. The practical significance of the study is substantiated and possible prospects for further development of the problematics are described.