This diploma thesis is focused on the information strategy of midsize firm. The first part summarizes theoretical principles. The practical part contains analysis of the current state focused on ICT and proposal for implementation of information strategy. For a more detailed description, the CRM module was selected.

This diploma thesis deals with the analysis of the environment of the company TEFIS s.r.o., active in the logistics industry. It discusses the assessment and suggestions for changes to the company's information system. Given issues contains the theoretical background to the given issues and analyzes that were carried out in the company environment. Based on the analysis, the work actually includes suggestions for solutions for streamlining the information system and an overall summary.

The gas and electricity supplier company has decided to improve their business processes by implementing the SAP CRM system. This master's thesis covers design and implementation of a communication layer in the IDE module of the SAP IS-U backend system for the purpose of integrating existing solution of particular business processes into the new SAP CRM frontend system.

The thesis is focused on the analysis of the information system for company KPA ONE s.r.o., and the proposal of changes. The first part is explaining the theoretical basis. The following section contains a short description of the company and the necessary analyses of the company and information system. The necessary changes in the information system are subsequently defined from the performed analyses. The last part evaluates the economic complexity of these changes and the benefits of individual innovations.

This diploma thesis focuses on the company INAT s.r.o., operating in the engineering industry. Focus of the work is to assess the currently used information system and propose appropriate changes to improve it. The work is divided into three main parts. The first part is an overview of the theory of the issue, the second part deals with detailed analyzes of society and the information system, and the last part consists of their own proposals for improving the information system along with economic evaluation.

This diploma thesis is concerned with proposal and analysis new database software helping by CRM system for already exists foreign company, which has own branch office in Czech Republic. There is current database system deficient in the company. There is necessary to propose the new software, which will be operating more effectively.

The thesis deals with the CRM system implementation into the company management. It contains an analysis of the current situation, comparison of several selected CRM systems and proposes the best product for the company. The goal of this proposal is to improve marketing management in company and to strengthen relationships with present customers as well as to find new ones within expanding market segments.

This diploma thesis is named The Optimization of the During Contract Chosen Through Company. It deals with an order management in ABC company which is focused on construction and service of telecommunication networks. The thesis is consist of theoretical background and analysis of current situation of the company. The first part is focused on theoretical background which are crucial for understanding to bussines process management. The analysis of current situation describes how the ordes is managed nowday. The thesis also contains suggestions how to solve determinated problems. This may lead to obtaining of new orders, increasing of satisfaction of customers, and increasing of competititvness of the company.

Diploma deals with project managament of market survey which is realized by small Czech trading company. Step by step it attends to questionaire design and how to use it, definition of information minimum, managing of market survey, design of information system modification, data processing by descriptive statistics usage.

The aim of this master„s thesis is detailed study of multipilot airliner?s crew in sence of optimalization of its actions, which is known as Crew Resource Management (CRM). This paper shows what is the main purpose of CRM through the air crash investigations and human factor analysis. According to this findings, the last chapter presents problems of flight crew planning and personnel selection.