This thesis describes the selection of an optimal information system for construction company UNICON, Ltd. Part of the thesis is analysis of current situation and based on it also selection of best solution of IS, which usage is then described.

The diploma thesis deals with information system in Telefónica O2 Czech Republic company. The thesis is focused on describing the existing enterprise information system especially in terms of processing customer requirements and their impact on customers. The aim is to draft changes in the information system of conflict resolution department orders. The changes are geared to enhancing the effectiveness of staff members and increase customer satisfaction.

Cieľom diplomovej práce je analýza aktuálnej situácie zákazníckych skúseností vytváraných spoločnosťou a poskytnutie sérií odporúčaní pre ich zlepšenie. Práca kriticky hodnotí praktiky ovplyvňujúce zákaznícku spokojnosť v jednotlivých predajňách spoločnosti, internetovom obchode, servisnom stredisku a zákazníckom centre. Výsledkom sú odporúčané riešenia pre poskytovanie lepších služieb na zvýšenie zákazníckej loajality, ako aj spôsoby eliminácie zistených nedostatkov.

The aim of the diploma thesis is to evaluate and improve the current information system solutions in organization Salesian Youth Movement Club, Prostejov to meet the demanding requirements for rapid online communication and created the available support for information management and storage management assets. The work focuses on further expansion proposals IS to develop and fulfill the requirements indicated by organization‘s stakeholders.

The diploma thesis is focused on analysis of sales channels in the ABB company with is focused on high voltage division, which is situated in Brno in the street Videňská. In the first part of this thesis are set major and minor targets with theoretic methods to achieve them. Second part is practis and there are processed theoretic knowledges which are needed to understand issues and set own improvement. In the end there are reviewed outputs and shown proposals for development sales chanels and better customer communication.

The aim of this work is to analyze and design model completely prepared for the developing team which must be able to build a fully functional CRM modul for company offering computer training. Through the use of UML diagrams it will figure out functions offered by the modul and the way, how these functions are accessible to the user. This work will also suggest some possibilities of work between this modul and the database in the SQL language.

This thesis focuses on the draft amendments for further business development in the company. Draft amendments based on findings from the analysis of the current state of IS and related processes in the company. The proposed amendments will take place requirements on the company information system and the strategic goals of the company.

This diploma thesis is focused on main and supporting business activities in the company with focus on facility management. In the theoretical part are described main terms of this topic and differences are explained. Theoretical part contains chapter Customer relationship management which is an important topic in the practical part of the work. Practical part is focused on some of the main and supporting business activities. By using software CRM, activities are more efficient because of connection between process and employees. Result of this work is proposal of work with software CRM.

E-government, electronic Public Administration, has led to streamlined work processes within and between government departments. As theories of administration and management seek to improve processes, electronic administration seeks to improve electronic processes in an effort to provide efficient services. The unique contribution of this study on Public Administration and the related e-government initiatives of the Government Employees Pension Fund is that none of this research has been documented before. Whilst e-government is not new, its application to the Government Employees Pension Fund is novel. E-government espouses integrated partnerships between governments and e-citizens by creating an understanding of electronic relationships between and within organisations. The thesis considers electronic Public Administrative service delivery in the Government Employees Pension Fund as it relates to civil pensions administration. Successful e-government needs a critical mass of users that is central to ensuring its sustainable and successful utilisation. If a critical mass of users is not ensured then e-government initiatives will not be successful. Attempts by the Government Employees Pension Fund to develop a customer relationship management approach are assessed. Sustainable and successful e-service delivery is about providing multi-nodal access to clients. An interactive web site, amongst others, will allow clients to access services remotely. Seamless government is developed around customers’ needs and is outward looking since it provides a single access point for all services offered by government. Gaining access to information and communications technologies is a challenge that many face, hence the digital divide is a stymieing factor in providing seamless, successful e-government services. Not all e-government initiatives are successful. Information and communications technology initiatives are not always implemented according to planned timelines and budgets. The case of the Government Employees Pension Fund proved to be no different given that not all the e-government initiatives embarked upon were successful. / Thesis (PhD (Public Affairs))--University of Pretoria, 2007. / School of Public Management and Administration (SPMA) / unrestricted

The purpose of this study is to address uncertainty for the implementation of functionality concerning invoice management in the context of the customer relationship management (CRM) system Salesforce by providing design guidelines. It is a qualitative research project that follows a user-centered design (UCD) approach. Seven themes covering perceived difficulties were identified from a diverse set of stakeholders. The themes were analysed in a workshop where two Salesforce developers used their expert judgment to address the themes with liable design suggestions. This was followed by a heuristic evaluation session where an external Salesforce developer evaluated compressed versions of the design suggestions, leading to a concluding proposal of guidelines: 1) Comprehensive error handling and feedback, 2) Modular architecture, 3) Clarify systems relationship and provide detailed information, 4) Group similar functionality according to user role and provide direct feedback, 5) Understand user needs and utilize data graphics 6) Provide transparency for errors when possible, and 7) Provide traceable documentation based on functionality and workflows.