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The fashion industry is a recurring topic in the media, especially regarding the responsibility the fashion companies should take, which has created skepticism from stakeholders. This skepticism is based on that the stakeholders do not know what the companies do concerning corporate social responsibility and the companies communicate CSR with the hope of creating legitimacy on the market. How apparel and footwear communicate their CSR efforts and their performances in self-assessed tools compared to their actual efforts have not been researched before, hence the purpose of this thesis. The purpose of this research is to map and analyze how apparel and footwear companies communicate CSR efforts in comparison to their claimed CSR performance. This in order to reach a better understanding of how apparel and footwear companies communicate their CSR efforts how consistent they are with their self-assessed performance they communicate to their stakeholders. Content analyses have been conducted on the sample, which contained 59 companies in the Sustainable Apparel Coalition (SAC). First, the content analysis has been performed on communication channels used by the sample when communicating CSR and the claimed CSR performances been collected from the Higg Index. The sustainability efforts in comparison to the performances have been analyzed based on a discourse analysis on five of the chattiest companies in SAC, which was performed after the content analysis in order to create a mixed method approach. This study has presented how frequently apparel and footwear companies communicate their CSR efforts and performances. It has also shown what channels primarily used when communicating CSR and how they choose to prioritize their performances. Additionally, the result and analysis in this study have shown that the most talkative companies in SAC, namely H&M, Inditex, Patagonia, PVH and Salomon, communicate quality in their available sustainability information. The way they all incorporate CSR in their business model is also a way of showing dedication and perhaps even quality in their sustainability efforts and claimed performances.

Submitted by Odilio Hilario Moreira Júnior (odilio@espm.br) on 2016-11-29T13:49:52Z No. of bitstreams: 1 Marcello Monteiro Pereira.pdf: 1400781 bytes, checksum: c0b5e321cfc6aae2c1adf1988547abeb (MD5) / Approved for entry into archive by Debora Cristina Bonfim Aquarone (deborabonfim@espm.br) on 2016-11-29T13:52:39Z (GMT) No. of bitstreams: 1 Marcello Monteiro Pereira.pdf: 1400781 bytes, checksum: c0b5e321cfc6aae2c1adf1988547abeb (MD5) / Approved for entry into archive by Debora Cristina Bonfim Aquarone (deborabonfim@espm.br) on 2016-11-29T13:53:06Z (GMT) No. of bitstreams: 1 Marcello Monteiro Pereira.pdf: 1400781 bytes, checksum: c0b5e321cfc6aae2c1adf1988547abeb (MD5) / Made available in DSpace on 2016-11-29T13:53:29Z (GMT). No. of bitstreams: 1 Marcello Monteiro Pereira.pdf: 1400781 bytes, checksum: c0b5e321cfc6aae2c1adf1988547abeb (MD5) Previous issue date: 2012-03-20 / The purpose of this work is to measure the performance of subsidiaries of Corporate Social Responsability (CSR) and compare the results according to various CSR strategies adopted (global or local). To achieve the proposed goals and respond to the research problem, we used a quantitative research methodology, specifically a survey of executives of multinational companies in the sector. From the universe of 450 companies, suppliers of the automotive industry, 78 questionnaires were obtained. Due to the existence of multiple variables, we used the structural equation model to analyze the data. The results show that a global CSR strategy has positive influences on the performance of CSR, since the adoption of a local strategy shows no significant results due to lack of commitment to engagement with stakeholders. / objetivo da dissertação é mensurar a performance de responsabilidade social empresarial (RSE) das subsidiárias e comparar os resultados de acordo com as diferentes estratégias de RSE adotadas (global ou local). Para atingir os objetivos propostos e responder ao problema de pesquisa, foi utilizada uma metodologia de pesquisa quantitativa, mais especificamente uma survey com os executivos das empresas multinacionais do setor automobilístico. A partir do universo de 450 empresas, fornecedoras da indústria automobilística, foram obtidos 78 questionários respondidos. Devido à existência de múltiplas variáveis foi utilizado o modelo de equações estruturais para analisar os dados. Os resultados mostram que uma estratégia de RSE globalizada apresenta influências positivas na performance de RSE, já a adoção de uma estratégia local não apresenta resultados significativos devido a falta de comprometimento com o engajamento com os stakeholders.

Titel: Är logistikföretagens CSR-rapportering ett verktyg för att signalera uppriktigt ansvar eller ett tecken på greenwashing?  Nivå: Examensarbete på grundnivå (kandidatexamen) i ämnet företagsekonomi  Författare: Natalie Grossmann och Paulina Borg Handledare: Jan Svanberg Datum: 2024 - Januari Syfte: Corporate Social Responsibility (CSR) är en central fråga till följd av den globala klimatkrisen och en ökad medvetenhet bland intressenter, där logistiksektorn i synnerhet står inför betydande utmaningar. Syftet med studien är att undersöka sambandet mellan CSR-prestation och CSR-rapportering för logistikföretag utifrån ett signalerings- respektive greenwashing perspektiv. Studien ämnar därmed att utforska om företagen ärligt rapporterar sina insatser med avsikt att signalera en överlägsen prestation, eller om de istället använder rapporteringen till att försköna en undermålig prestation. Metod: Studien utgår från den positivistiska forskningstraditionen och en deduktiv ansats. Materialet består av kvantitativ sekundärdata som inhämtas från Thomson Reuters databas Refinitiv Eikon för perioden 2017-2022. Som urval har 90 logistikföretag studerats och materialet har analyserats genom multipla regressioner i programmet IBM SPSS. Resultat och slutsats: Resultatet indikerar ett starkt positivt samband mellan CSR-prestation och företagens beslut att CSR-rapportera. Studien drar därmed slutsatsen att logistikföretag i enlighet med signaleringsteorin använder CSR-rapporteringen till att öppet och transparent redovisa sina faktiska CSR-prestationer. Detta snarare än att de försöker vilseleda sina intressenter genom greenwashing. Examensarbetets bidrag: Studiens resultat bidrar med värdefulla insikter för logistiksektorn, företag, intressenter och samhället. Detta med anledning av att studien visar hur logistikföretagen redovisar sina verkliga prestationer, vilket stärker trovärdigheten inom branschen. Detta i sin tur har betydelse för såväl företagens intressenter som samhället i stort. Förslag till fortsatt forskning: Framtida forskning kan med fördel inkludera mindre och onoterade företag samt utforska hur institutionella krafter, såsom tvingande och normativ isomorfism, påverkar CSR-rapporteringen. Nyckelord: CSR-rapportering, ESG, greenwashing, logistik, signalering, CSRprestation / Title: Is the CSR reporting of logistics companies a tool of signal genuine responsibility or a sign of greenwashing? Level: Student thesis, final assignment for Bachelor Degree in Business Administration Authors: Natalie Grossmann and Paulina Borg Supervisor: Jan Svanberg Date: 2024 - January Aim: Corporate Social Responsibility (CSR) is a central concern due to the global climate crisis and increased awareness among stakeholders, whereas the logistics sector, in particular, is facing significant challenges. The purpose of the study is to examine the relationship between CSR performance and CSR reporting for companies in the logistics sector from a signaling and greenwashing perspective. The study aims to determine whether logistics companies report their efforts with the intention of honestly signaling superior performance or if they use the reporting to embellish an inferior CSR performance.  Method: The study aligns with the positivist research tradition and adopts a deductive approach. The dataset comprises quantitative secondary data sourced from the Thomson Reuters database Refinitiv Eikon for the period 2017-2022. A sample of 90 logistics companies has been examined, and the data has been analyzed through multiple regressions using the IBM SPSS program.  Results and conclusions: The findings reveal a robust positive correlation between CSR performance and companies’ decisions to engage in CSR reporting. The study concludes that, in accordance with signaling theory, logistics companies utilize CSR reporting to openly and transparently communicate their actual CSR performance, rather than attempting to mislead stakeholders through greenwashing. Contribution of the thesis: The study's findings provide valuable insights to the field of logistics, benefiting companies, stakeholders, and society. This is because the study demonstrates that logistics companies transparently disclose their actual performance, the credibility within the industry receives reinforcement. This in turn, holds significance for both corporate stakeholders and the wider societal context. Suggestions for future research: Future research should include smaller and non-listed companies and explore how institutional forces, such as coercive and normative isomorphism, influence CSR reporting. Key words: CSR-reporting, ESG, greenwashing, logistic, signaling, CSR-performance

<p>In today’s society, there is a growing interest in, and demand for Corporate Social Responsibility (CSR). Reasons for this can be multinational corporations’ increasing influence on world economy as well as scandals revealing horrible working conditions in different industries. In spite of the fact that the demand for CSR is growing, there has always been critics. The most influential critic is Noble Prize winner Milton Friedman, who claims CSR to be a waste of stockholders’ money. However, several articles claim, opposite Friedman, that CSR rather increases a company’s financial performance in the long run. These claims have made us curious about in what way CSR is related to a company’s performance. Moreover, it has led to us wanting to find out how CSR can influence customer perceptions on a product or service offering, and how these influenced perceptions affect company performance.</p><p>In order to concretize our problem we have chosen to use the clothing industry as a framework for our study. The choice of industry has its reasons in an increasing public interest in how clothes are manufactured, which is largely because of continuous scandals concerning poor working conditions in the clothing industry.</p><p>To find out how CSR can influence customer perceptions and company performance we have studied literature concerning the subject. Furthermore, these theoretical studies have led to us coming up with a model for how CSR can influence customer perceptions and ultimately affect company performance. This model is influenced by Heskett, Jones, Loveman, Sasser and Schlesinger‘s (1994) the Service-Profit Chain as well as by Carroll’s (1991) Pyramid of CSR and Levitt’s (1980) Total Product Concept. We call the model the Value Linking Chain and it depicts how different elements are put into an offer. Furthermore, how this offer is evaluated, both before and after the purchase, by customers and how those evaluations affect the company performance. In order for us to test this model empirically, we have interviewed representatives from companies, customers and non-government organizations.</p><p>The analysis indicates that customers are ready to boycott companies that do not behave socially responsible. This has lead to us widening our theoretical scope and revising the Value Linking Chain, which evolved into the CSR-Performance Chain.</p><p>In conclusion, CSR can influence customer perceptions on a product or service offering and in the end affect company performance through the links in the CSR-Performance Chain. Furthermore, we have found that companies’ level of CSR must lie on or above customers’ baseline (i.e. minimal acceptable level) in order for them to avoid boycotts, since boycotts affect company performance negatively.</p>

In today’s society, there is a growing interest in, and demand for Corporate Social Responsibility (CSR). Reasons for this can be multinational corporations’ increasing influence on world economy as well as scandals revealing horrible working conditions in different industries. In spite of the fact that the demand for CSR is growing, there has always been critics. The most influential critic is Noble Prize winner Milton Friedman, who claims CSR to be a waste of stockholders’ money. However, several articles claim, opposite Friedman, that CSR rather increases a company’s financial performance in the long run. These claims have made us curious about in what way CSR is related to a company’s performance. Moreover, it has led to us wanting to find out how CSR can influence customer perceptions on a product or service offering, and how these influenced perceptions affect company performance. In order to concretize our problem we have chosen to use the clothing industry as a framework for our study. The choice of industry has its reasons in an increasing public interest in how clothes are manufactured, which is largely because of continuous scandals concerning poor working conditions in the clothing industry. To find out how CSR can influence customer perceptions and company performance we have studied literature concerning the subject. Furthermore, these theoretical studies have led to us coming up with a model for how CSR can influence customer perceptions and ultimately affect company performance. This model is influenced by Heskett, Jones, Loveman, Sasser and Schlesinger‘s (1994) the Service-Profit Chain as well as by Carroll’s (1991) Pyramid of CSR and Levitt’s (1980) Total Product Concept. We call the model the Value Linking Chain and it depicts how different elements are put into an offer. Furthermore, how this offer is evaluated, both before and after the purchase, by customers and how those evaluations affect the company performance. In order for us to test this model empirically, we have interviewed representatives from companies, customers and non-government organizations. The analysis indicates that customers are ready to boycott companies that do not behave socially responsible. This has lead to us widening our theoretical scope and revising the Value Linking Chain, which evolved into the CSR-Performance Chain. In conclusion, CSR can influence customer perceptions on a product or service offering and in the end affect company performance through the links in the CSR-Performance Chain. Furthermore, we have found that companies’ level of CSR must lie on or above customers’ baseline (i.e. minimal acceptable level) in order for them to avoid boycotts, since boycotts affect company performance negatively.