The aim of the research was to examine how Counselling Psychologists perceive dependency in their clients and also how they experience the phenomenon in their therapeutic practice. Research suggests that dependency is relevant to the formation and continuance of relationships and that it can influence the strength and quality of those relationships and as such has a role in therapeutic relationships. Open-ended semistructured interviews were conducted with 8 Counselling psychologists with in excess of 5 years experience. Interviews were recorded, transcribed and analysed using Interpretative Phenomenological Analysis. 4 master themes were identified. ‘The therapeutic relationship as the context for dependency’ was consistent with existing literature on the importance of the therapeutic relationship. Participants were generally resistant to clients becoming dependent on them and maintained firm boundaries to avoid it and believed that greater experience made it easier to work with dependency. Participants’ reluctance to approach dependency issues was consistent with western societal values that seem to reject vulnerability and neediness. Significant for training and practice was the theme ‘feelings engendered by dependency’, with challenging reactions to dependency rarely being discussed in training or supervision and for which there is little professional support. The theme ‘impact of the theoretical approach and environment on dependency’ suggests that longer term therapy, such as psychodynamic approaches, encourage an over reliance on the therapist. The fourth theme ‘power’, indicated that participants recognised the influence of power in therapy and in general felt empowerment was an appropriate therapeutic goal.

JavaScript is today’s most common client-side programming language for the web. Choosing the most adapted framework for each and every project can optimize the development process and increase profits. Developers often lack knowledge about what to prioritize when choosing a framework and very little previous research regarding this subject area is available. This thesis investigates two JavaScript client-side frameworks and answers the questions of why you should use a framework when developing applications. This thesis also investigates why a company should develop a new framework, when equivalent open-source alternatives are available. To be able to answer the questions interviews with developers were conducted. The results are that using a framework can optimize the development process regarding time and complexity, but learning a new framework can be difficult. In rare cases it is a great idea to develop a new framework for a certain project, but it is often not worth it. Developers also seem to choose experience of using a framework over performance.

This thesis deals with advocacy and content of the concept of advocacy, then elaborates the concepts of legal aid and legal service and looking for differences between these concepts. Thesis also offers a brief glimpse into the history of the legal profession and its evolution over the time. Furthermore, this thesis deals with the influence of the Czech Bar Association as an autonomous professional organization for practicing the legal profession and the provision of legal services by lawyers. Firstly, examines the Czech Bar Association and its organization and its jurisdiction and issuing professional rules. It also deals with other situations, which can occur under the influence of the Czech Bar Association. The thesis also outlines the basic elements of creation, content and termination of the relationship between the lawyer and his client. Individual elements of the content of the relationship attorney - client are analyzed in the fourth chapter. In particular, the duty of the lawyer to promote the rights and legitimate interests of the client's obligation not to lower the dignity of the legal profession, confidentiality, duty to inform the client and keep the documentation to be insured or the right of a lawyer to remuneration. Similarly thesis deals with the rights and obligations of the client....

The aim of this thesis is to specify certain legal relationship arising between attorney and his client. This legal relationship characterises, to certain extent, role of attorney in the legal system of the Czech Republic and that is why it deserves attention. The main legal source for this thesis is Act No. 85/1996 Coll., on the Legal Profession, as subsequently amended. This act is interpreted in following chapters in coherence with other acts, subordinate legislation and professional rules. After brief introduction into the issue I focus on particular causes of the formation of attorney-client legal relationship. The origin itself is determining for specification of mutual rights of both subjects. Besides talking about the formation, I will also mention the rejection and termination of the legal relationship. The next chapter deals with the ethics in advocacy, which we should keep in mind while interpreting particular rights and obligations. Ethics is characteristic sign of attorney's profession. Chapters 5 and 6 are the actual core of this thesis, when interpreting individual rights, that constitute the actual attorney-client legal relationship. I systematically divided those rights and obligations according to the subject, which has the duty to ensure those obligations. In Chapter 5 I focus on...

The financial meltdown that started in 2008 has had a severe influence on financial institutions worldwide. Financial sectors, and especially banks, were impacted severely due to bad debts that reached record highs. During this period, it became clear that banks will have to review their client-service strategies, as well as the way that income is generated from their clients. One way is to increase the income earned from existing customers by cross-selling more products to these clients. To increase the income earned from clients by improving the amount of products sold to clients, banks need to retain their client base. In most South African business banks, a customer relationship management (CRM) process is followed. CRM has become an important part of relationship banking; and it plays a significant role in customer acquisition and maintaining a profitable business relationship. Despite much research on cross-selling and satisfaction, no study seems to provide a clear indication on the role of CRM in providing customer satisfaction and cross-selling in the South African business-banking sector. This study will attempt to determine the role of CRM in satisfaction and cross-selling in business banking. For this purpose, the client base of a commercial bank in South Africa will be utilised. The study will focus on business clients in the small, medium and large sectors of the bank. The purpose of this research is to determine the role of multi-level CRM in satisfaction and cross-selling in the business-banking segment. The research objectives driving this research are: • To determine whether those segments serviced through different CRM processes experience different levels of satisfaction; • Investigating whether those segments with higher levels of satisfaction show more cross-selling; • Discovering whether those customers exposed to CRM over longer periods of time have higher levels of satisfaction; • Assessing whether those segments serviced through higher levels of CRM result in higher levels of cross-selling; • Determining whether customers exposed to CRM over longer periods of time demonstrate a higher cross-selling propensity; • To investigate whether customers with high levels of cross-selling have a greater likelihood to recommend their bank to others; • To determine whether a higher likelihood to recommend within segments shows higher levels of cross-selling; • Assessing whether segments differ in their likelihood to recommend their bank to others; and • Investigating whether customers with a longer bank relationship have a higher likelihood of recommending their bank to others. To execute the research, relevant secondary databases need to be sourced. The first database was from a research company, which conducts research for the bank in scope; while the second database would be from the bank in scope’s warehouse. After evaluating the databases for the relevance and quality of the data, the databases were combined into a final dataset – for the purpose of data mining – to address the research objectives. The population for this study consists of small, medium and large business clients of one of the banking groups in South Africa. The results indicated the existence of significant differences between these business segments in terms of their satisfaction experienced; and they confirmed an association between the length of a customer’s relationship with the bank and his/her level of satisfaction experienced. When considering cross-selling and the likelihood to recommend, the results also demonstrate that a positive relationship exists between customers as regards their cross-selling ratio and the likelihood to recommend their bank. The findings from the study should guide managers to distinguish between the satisfaction experienced and the cross-sales generated by the CRM structures used in specific segments in business banking. The study should contribute to the body of knowledge in CRM and cross-selling by adding to the literature knowledge base. / Thesis (DCom)--University of Pretoria, 2013. / gm2013 / Marketing Management / unrestricted

M. Com. (Computer Auditing) / and peer-to-peer have taken the world by storm. Dramatic changes have taken place in the information technology of organisations that have opted to follow this trend in the quest for greater flexibility and access to all those connected. Though technology has already had far-reaching effects on business, many changes are yet to be seen. The threats associated with the continuing developments in computer technology have resulted in many traditional internal control processes changing forever. Although, according to the above, it is fairly common that the client-server technology brings with it new threats and risks with internal control processes having to change to address these threats and risks, not all areas have been addressed yet. It is therefore clear that computer audit has a role to play. The main objective of this short dissertation is to shed some light on the problem described above: How will the changes wrought by the client-server technology affect the traditional audit approach? In other words, how will the computer auditor narrow the gap that has originated between traditional established audit procedures and an audit approach that meets the new challenges of the client-server environment? This will be achieved by pinpointing the audit concerns that arise due to the fundamental differences between the traditional systems environment and the new client-server environment...

Magister Scientiae (Occupational Therapy) - MSc(OT) / Stroke has been identified as a global cause of neurological disability with a resultant burden shared not only by the survivor but also by the society. The resumption of one’s role as a worker after having a stroke is an important rehabilitation goal. South-West, Nigeria has experienced high incidence and prevalence of stroke leaving a quarter of survivors with severe disability and difficulty in community integration after rehabilitation. As a disability resulting from a stroke could be viewed as being a dynamic interaction between the health condition and contextual factors, a client-centred approach should be focal to stroke management to facilitate return to work. Therefore, it became necessary to explore the return to work process from stroke survivors and stakeholder’s perspective in order to understand the challenges stroke survivors face while adapting to their worker roles, to improve service design and delivery as well as to facilitate the return to work after having a stroke. The study was aimed at exploring and describing the experiences of rehabilitated stroke survivors and perceptions of stakeholders about stroke survivors returning to work in South-West Nigeria. A qualitative research design was used to explore these experiences and perceptions from nineteen participants that comprised of nine stroke survivors, two key informants (rehabilitation specialists) and eight caregivers of the respective stroke survivor. Two methods of data collection were used by the researcher to access the perceptions and experiences of the participants. The researcher made use of focus groups with the caregivers while in-depth interviews were conducted with the stroke survivors and rehabilitation specialists. One pilot testing in-depth interview and eleven in-depth interviews were conducted with the stroke survivors and rehabilitation specialists while two focus group discussions were held with the eight caregivers consisting of four participants per group. The data from the study was analysed using thematic analysis. All data were managed manually. The study was further aimed at obtaining participants` perceptions and experiences of barriers and facilitators as well as adaptation processes that influenced the stroke survivors’ ability to resume their worker role. The findings were revealed in five themes. Theme one and two describes the barriers experienced by the stroke survivors while returning to work in the form of loss of former self and returning to work is a struggle. The resumption of the previous worker role by the stroke survivors was construed to be a contest which entails a struggle between the survivor, survivor’s job characteristics, rehabilitation intervention and stigma from the society. Poor access to rehabilitation interventions, inadequacy of treatment and poor insight of the stroke survivor regarding condition, job characteristics as well as social stigma related to the condition were observed as factors that posed great challenges to the participants. Theme three describes the factors that facilitated the resumption of the worker role for the stroke survivors. Engagement in rehabilitation as well as social support enabled the stroke survivors to overcome the barriers and returning to work. Theme four describes the adaptation strategies that enable the return to work for the stroke survivors. Theme four was described by an intrinsic adaptation process that involves the acceptance of the illness and being motivated to return to work and an extrinsic adaptation process that involves gradual work exposure, workplace and home adaptation. Theme five describes the participants’ perception of changes needed in the rehabilitation services and policies that would facilitate the quick return to work of the stroke survivor. Promoting participation of stroke survivors in work through government policies was observed to be a necessary recommendation for the study. These were seen to be achievable through the improvement of rehabilitation resources, enabling access to rehabilitation through financial assistance, change of the regulatory environment to accommodate for the disabled and the initiation of health promotion through public awareness campaigns in the community regarding stroke. The Person Environment Occupation model of occupational performance was used as a framework to interpret the findings of the study; the barriers, facilitators and adaptation process was placed into perspectives as they impacted on the experience of the stroke survivors ‘resumption of their worker role. The resumption of the worker role of the stroke survivors was observed not only to be influenced by the individual characteristics of the survivors but also by the environmental context within which the return to work process took place.

The aim of this thesis is to describe the course of corporate financing. The thesis is divided into two main parts - the theoretical part and practical part. The theoretical section describes the financial statements, financial analysis and the individual components of the loan proposal. In the practical part is given financial analysis based on data from the client's annual reports. Here is a loan proposal, drawn up on the basis of the conclusions of financial analysis, which provides appropriate funding attending various financial risks, which the client must undergo as an entrepreneur.

This thesis focuses on inclusion of affiliate marketing to internet marketing as a contemporary modern tool for acquiring new customers in the online market and on analysis of the system solution for conversion tracking at eHUB.cz Ltd. The thesis is divided into three parts: the first part presents the general overview of affiliate marketing, the second section analyzes the current state of the conversion tracking system at eHUB.cz Ltd. and the third proposes an optimal solution for the future status of this system. Theoretical level corresponds to the first part and a practical second and third. The theoretical part clarifies the position of affiliate marketing within online marketing, including basic knowledge and relationships that are necessary for proceeding to the practical part. The practical part contains a description of the original and current technical solutions of system eHUB. At the same time suggests its optimization for a future state. The main objective is to find a precise definition of the current standards of conversion tracking system solutions in eHUB.cz Ltd. The main contribution of this work is the usability of the optimal technical solution at eHUB.cz Ltd.

This research addressed the nature of mainstream counsellors' attitudes towards their culturally different clients. This investigator conducted two separate studies in which all of the subjects were students in the Department of Counselling Psychology at The University of British Columbia. The counsellors in the first study were in the first year of the counselling program (novice) while those in the second study were in their final year (mature). The research design was an experimental post-test only control group. Counsellors' attitudes towards their culturally different clients were investigated by presenting a client who had a foreign accent. In each study one group was exposed to a non-accented client in a counselling situation and the other group was exposed to a foreign-accented client. A matched-guise videotape of a client presenting a counselling problem was shown to the two groups of counsellors in each study. Each counsellor in the control group viewed a non-accented client and each counsellor in the experimental group viewed the same client but with a foreign accent. To measure the attitudes of counsellors towards their clients, a Semantic Differential Attitude Scale was constructed utilizing 50 bipolar adjectives. In addition, the counsellors responded to a written Interview Questionnaire designed to investigate what may influence the attitudes of the counsellors, such as: similarity of beliefs; perception of the client's motivation and an awareness of cultural differences. In both studies all counsellors rated the client in the accented and non-accented situations with an overall positive attitude on the Semantic Differential Scale. However, the counsellors exposed to the accented client, in Study One responded with a more positive intensity of attitude than the counsellors who viewed the non-accented client (p≤.001). The counsellors in the second study did not differ in their attitudes towards the accented or non-accented client (p>.05). In response to the Interview Questionnaire, the novice, beginner counsellors in Study One generally reacted to the client on a more personal level with the mainstream counsellors in the accented situation reporting more affinity towards the client. Those more mature counsellors in Study Two were less involved and attended to the external influences on the client (accented or not). Recommendations for future counselling research are suggested in the areas of the attitudes of counsellors towards their accented clients; similarity of experience as a variable which influences the cross-cultural counselling process; and the utilization of the matched-guise videotape in training and education. / Education, Faculty of / Educational and Counselling Psychology, and Special Education (ECPS), Department of / Graduate