O presente trabalho tem por objetivo demonstrar a importância da utilização de instrumentos adequados para mensurar o retorno obtido através do relacionamento com os clientes. Inúmeras são as tentativas de buscar alguma forma de diferenciação com relação aos concorrentes, visando obter o reconhecimento e a preferência desses clientes, seja através de produtos diferenciados, em tamanhos, embalagens, estrutura, seja no nível de serviços ofertados desde a venda, passando por entrega, pós venda, entre outros. Além de demonstrar que a utilização de metodologias tradicionais de custeio pode gerar informações inadequadas, e como consequência, decisões distorcidas, será sugerida uma abordagem diferenciada, através da aplicação do conceito de gestão estratégica de custos, mais especificamente, da metodologia Time Driven Activity Based Costing (TDABC). O trabalho sugere a construção de um instrumento que viabilize a identificação de informações mais precisas sobre a real rentabilidade dos clientes, mediante os diferentes produtos e níveis de serviços ofertados. / This final paper has the objective of demonstrating the importance of the correct usage of some tools to measure the response obtained through the relationship built with customers. The attempts to reach, somehow, the differentiation towards the competitors are countless, always trying to obtain the acknowledgment and preference of these customers. This can be through differentiated products, in terms of size, packaging, structure or in terms of the service level offered from sale, going through delivery, after sales, among others. Besides demonstrating that the usage of traditional methodologies can generate inadequate information, and as a consequence, distorted decisions, a differentiated approach will be suggested, through the application of the concept of strategic cost management, more specifically, Time Driven Activity Based Costing (TDABC). This paper suggests the development of a tool that makes the identification of more precise information possible about the real profitability of clients, concerning the different products and levels of services offered.

Submitted by Lara Cristina Santos Talhaferro null (lara.talhaferro@hotmail.com) on 2018-03-07T01:06:11Z No. of bitstreams: 1 Dissertação_LaraCSTalhaferro_2018.pdf: 4550332 bytes, checksum: 634c0356d3f9c55e334ef6a26a877056 (MD5) / Approved for entry into archive by Elza Mitiko Sato null (elzasato@ibilce.unesp.br) on 2018-03-07T15:46:44Z (GMT) No. of bitstreams: 1 talhaferro_lcs_me_sjrp.pdf: 4550332 bytes, checksum: 634c0356d3f9c55e334ef6a26a877056 (MD5) / Made available in DSpace on 2018-03-07T15:46:44Z (GMT). No. of bitstreams: 1 talhaferro_lcs_me_sjrp.pdf: 4550332 bytes, checksum: 634c0356d3f9c55e334ef6a26a877056 (MD5) Previous issue date: 2018-02-26 / Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP) / O processo da globalização, que tem promovido crescente circulação de informações multilíngues em escala mundial, tem proporcionado notáveis mudanças no mercado da tradução. No contexto globalizado, para manterem-se competitivos e atenderem à demanda de trabalho, a qual conta com frequentes atualizações de conteúdo e prazos reduzidos, os tradutores passaram a adotar ferramentas de tradução assistidas por computador em sua rotina de trabalho. Duas dessas ferramentas, utilizadas principalmente por tradutores das áreas técnica, científica e comercial, são os sistemas de memórias de tradução e as tecnologias de tradução automática. O emprego de tais recursos pode ter influências imprevisíveis nas traduções, sobre as quais os tradutores raramente têm oportunidade de ponderar. Se os profissionais são iniciantes ou se lhes falta experiência em determinada ferramenta, essa influência pode ser ainda maior. Considerando que os profissionais novatos tendem a utilizar cada vez mais as ferramentas disponíveis para aumentar sua eficiência, neste trabalho são investigados os possíveis efeitos do uso de sistemas de memórias de tradução e tecnologias de tradução automática, especificamente o sistema Wordfast Anywhere e um de seus tradutores automáticos, o Google Cloud Translate API, nas escolhas de graduandos em Tradução. Foi analisada a aplicação dessas ferramentas na tradução (inglês/português) de quatro abstracts designados a dez alunos do quarto ano do curso de Bacharelado em Letras com Habilitação de Tradutor da Unesp de São José do Rio Preto, divididos em três grupos: os que fizeram o uso do Wordfast Anywhere, os que utilizaram essa ferramenta para realizar a pós-edição da tradução feita pelo Google Cloud Translate API e os que não utilizaram nenhuma dessas ferramentas para traduzir os textos. Tal exame consistiu de uma análise numérica entre as traduções, com a ajuda do software Turnitin e uma análise contrastiva da produção dos alunos, em que foram considerados critérios como tempo de realização da tradução, emprego da terminologia específica, coesão e coerência textual, utilização da norma culta da língua portuguesa e adequação das traduções ao seu fim. As traduções também passaram pelo exame de profissionais das áreas sobre as quais tratam os abstracts, para avaliá-las do ponto de vista de um usuário do material traduzido. Além de realizarem as traduções, os alunos responderam a um questionário, em que esclarecem seus hábitos e suas percepções sobre as ferramentas computacionais de tradução. A análise desses trabalhos indica que a automação não influenciou significativamente na produção das traduções, confirmando nossa hipótese de que o tradutor tem papel central nas escolhas terminológicas e na adequação do texto traduzido a seu fim. / Globalization has promoted a growing flow of multilingual information worldwide, causing significant changes in translation market. In this scenario, translators have been employing computer-assisted translation tools (CAT Tools) in a proficient way to meet the demand for information translated into different languages in condensed turnarounds. Translation memory systems and machine translation are two of these tools, used especially when translating technical, scientific and commercial texts. This configuration may have inevitable influences in the production of translated texts. Nonetheless, translators seldom have the opportunity to ponder on how their production may be affected by the use of these tools, especially if they are novice in the profession or lack experience with the tools used. Seeking to examine how the work of translators in training may be influenced by translation memory systems and machine translation technologies they employ, this work investigates how a translation memory system, Wordfast Anywhere, and one of its machine translation tools, Google Cloud Translate API, may affect the choices of Translation trainees. To achieve this goal, we present an analysis of English-to-Portuguese translations of four abstracts assigned to ten students of the undergraduate Program in Languages with Major in Translation at São Paulo State University, divided into three groups: one aided by Wordfast Anywhere, one aided by Google Cloud Translate API, and one unassisted by any of these tools. This study consists of a numerical analysis, assisted by Turnitin, and a comparative analysis, whose aspects examined are the following: time spent to perform the translation, use of specific terminology, cohesion and coherence, use of standard Portuguese, and suitability for their purposes. Apart from this analysis, a group of four experts were consulted on the translations as users of their content. Finally, the students filled a questionnaire on their habits and perceptions on CAT Tools. The examination of their work suggests that automation did not influence the production of the translations significantly, confirming our hypothesis that human translators are at the core of decision-making when it comes to terminological choices and suitability of translated texts to their purpose. / 2016/07907-0

This thesis deals with the issue of illegal migration in the Czech Republic and various approaches to its solution. First of all, it provides a complex survey of the problem. It views the problem in the context of international migration, labor migration and the legislative framework of the Czech Republic, as regards its relation to foreigners. The goal is to compare and evaluate individual possibilities of dealing with illegal migration from the point of view of governmental and non-governmental institutions, and to propose an optimal solution. The thesis presents indepth interviews with representatives of seven different institutions. It turns out that particular solutions of illegal migration can not be separated, rather they must be viewed in the context of all other solutions. The priorities of the fight with illegal migration are the following: cooperation with countries of origin, enlightenment of both, potential immigrants as well as their potential employers, getting rid of ``push{\crqq} factors in countries of origin, and elimination of the main ``pull{\crqq} factor which is the possibility of getting an illegal job in the target country. The main output of my thesis research is pinpointing recommendations and conclusions which should be considered when looking for an optimal solution to the issue of illegal migration. I also present a few hypotheses for further research. When looking for an optimal solution the crucial task is played by the high-quality discussion on both levels, the professional as well as the public one. I suppose that this work has enhanced such discussion, furthermore, it can enhance such debate in the future too.

ABSTRACT The social atmosphere and possibility of guided activities clients with mental disabilities in CR and USA Finding out and contrasting a social atmosphere within the facilities in the Czech Republic (CR) and the USA as well as the possibilities of guided activities in there was the main objective of this thesis. The objective was met by observing the social atmosphere in organizations and analysing the responds of a questionnaire concerning the atmosphere. Following an interview with the facility{\crq}s management it can be stated that the American organization Road To Responsibility, Inc. does not offer 9 activities out of 36 referred to in the questionnaire (25%). On the other hand, Czech organizations do not make available 2 activities out of 36 activities listed in the questionnaire (5.5%). It can be therefore assumed that the hypothesis H1 - The US facilities provide a more extensive range of guided activities than the Czech ones - was NOT CONFIRMED. The questionnaire enquiries concerning the nature of the social atmosphere in organizations resulted in 10 points for the Czech ones as opposed to 12 points for those in the USA. Consequently, it can be stated that the hypothesis H2 - The awareness of the social atmosphere throughout the American Home Group system is higher than in the Czech facilities - was CONFIRMED. The research results concerning the H2 confirm that the US organizations look after their employees much more than in the CR. The Home Group system is similar to nursing homes in the CR. However, clients of all types and degrees of disability live there unlike in the CR. The Home Group{\crq}s task is to integrate disabled people into the society and afford them the opportunity to live a life most similar to a normal family life. The Home Group{\crq} houses are a part of a regular housing development and are not in any way separated. The life of American clients is more similar to the life of the intact population than the life of the Czech clients. In the CR, the clients are still considered sick patients who must be taken care of and be treated. The American clients do not meet medical therapies in such a way like in the CR and they are much more included in life similar to the life of the intact population. The Czech clients can satisfy most of their needs within the organization, therefore they do not feel the need to get out of the organization into the environment of majority population.

O presente trabalho tem por objetivo demonstrar a importância da utilização de instrumentos adequados para mensurar o retorno obtido através do relacionamento com os clientes. Inúmeras são as tentativas de buscar alguma forma de diferenciação com relação aos concorrentes, visando obter o reconhecimento e a preferência desses clientes, seja através de produtos diferenciados, em tamanhos, embalagens, estrutura, seja no nível de serviços ofertados desde a venda, passando por entrega, pós venda, entre outros. Além de demonstrar que a utilização de metodologias tradicionais de custeio pode gerar informações inadequadas, e como consequência, decisões distorcidas, será sugerida uma abordagem diferenciada, através da aplicação do conceito de gestão estratégica de custos, mais especificamente, da metodologia Time Driven Activity Based Costing (TDABC). O trabalho sugere a construção de um instrumento que viabilize a identificação de informações mais precisas sobre a real rentabilidade dos clientes, mediante os diferentes produtos e níveis de serviços ofertados. / This final paper has the objective of demonstrating the importance of the correct usage of some tools to measure the response obtained through the relationship built with customers. The attempts to reach, somehow, the differentiation towards the competitors are countless, always trying to obtain the acknowledgment and preference of these customers. This can be through differentiated products, in terms of size, packaging, structure or in terms of the service level offered from sale, going through delivery, after sales, among others. Besides demonstrating that the usage of traditional methodologies can generate inadequate information, and as a consequence, distorted decisions, a differentiated approach will be suggested, through the application of the concept of strategic cost management, more specifically, Time Driven Activity Based Costing (TDABC). This paper suggests the development of a tool that makes the identification of more precise information possible about the real profitability of clients, concerning the different products and levels of services offered.

Why do some elections spark violence whilst others do not? That is a question that has gained increased interest from scholars during the last few years. However, because of the field’s relative novelty, and despite the vast literature on democratization and civil war, it is still a question that is not fully comprehended. In this thesis, a theory claiming that clientelism should increase the risk of electoral violence is presented. It is argued that clientelism increases the stakes of elections by increasing the costs of losing and the rewards of winning them. This should also increase the risk that electoral violence is employed as a strategy in elections. It is further argued that this relationship should be present both when an incumbent is partaking in the election and when no incumbent does so. It is further argued that violence both prior to and after elections should correlate positively with clientelism. The theory is tested by a series of regression models. It is found that clientelism only has a consistently positive and statistical significant relationship with post-election violence. Furthermore, evidence is found disproving the hypothesis that electoral violence is positively correlated with clientelism regardless of whether an incumbent partakes in the election or not. On the other hand, evidence is found that a condition for the proposed theoretical mechanism is that an incumbent is running for office. The thesis contributes to the knowledge about electoral violence in general, but also to the vast literature on democratization in Africa.

Denna förstudie undersöker hur man kan balansera en användarcentrerad arbetsprocess mot en verklig kund (som inte tillåter kontakt med de slutgiltiga användarna). Den undersöker utmaningarna kring skapandet av en tänkt kundportal för servicetjänster genom att utgå från kundens egen informationsmodell med de slutgiltiga användarnas behov. Med hjälp av fyra muntliga intervjuer och observationer har data samlats in om hur kunden arbetar med sina användare idag. Genom denna förståelse skapades en klickbar prototyp för att sedan testa denna på två användare genom Think Aloud-observationer. Utifrån återkoppling från testerna har prototypen itererats. Resultaten av förstudien visade på vikten av en förstudie kring användarnas behov innan skapandet av en ny portal och hur dennes informationsmodell ska se ut. Med hjälp av en förstudie kan även nya innovativa idéer kring den tänkta produkten vara till sin fördel. Att skapa en användarcentrerad prototyp utan användarna är ingen användarcentrerad prototyp. Förstudiens resultat visar på möjligheterna med att involvera användare i skapandet av en prototyp för att utesluta krockar mellan kund och användare. / This pilot study investigates how one can balance a user-centrered workprocess against the business goals of the client. It investigates the challenges in creating a service providing portal by using the clients own information model but having the users in focus. With the help of four oral interviews and observations, data has been collected on how the client work with their users today. Using this understanding a prototype was created to test on two users, using Think Aloud-observations. The feedback from the tests were used to iterate the prototype further. The results showed the importance of doing it before the creation of an information model. With the help of a pilot study new innovative ideas can come up. The conclusion was that working after a user-centered method does not work if the client does not allow involvement of the users themselves. The pilot study shows the possibilities in involving users in the creation of a prototype to eliminate future problems in interaction design of a portal.

Magister Commercii - MCom / The Small Enterprise Development Agency (SEDA) is an organisation that gives various types of business support to small and medium enterprises (SMEs) in order to foster their growth. It is widely believed that there can be failure in the performance of SMEs that is partly due to limited provision of business support. This study aims to assess the work of SEDA, in particular the ‘business plan’ support it provides to SMEs. This will assist in establishing factors that hinder, or promote, the growth and success of SMEs.The main objectives of this study were firstly, to assess the perceptions of SEDA’s business clients with regards to the business plan intervention. Secondly, to assess the effectiveness of the SEDA’s business plan intervention, and lastly to identify and recommend other interventions that its clients suggest, that can improve the services it provides to business owners.A review of literature highlighted the continued difficulty that SMEs in South Africa face in accessing finance, and the vital role that support institutions like SEDA can play to not only alleviate the problem, but also strengthen the owners business and entrepreneurial skills. A qualitative case study design was used in this study. Two data collection methods, document analysis and in-depth interviews, were employed. A thematic data analysis was conducted to assess the business plan support activities provided by SEDA.The findings of the study show that, firstly, access to finance remains a challenge for most SMEs. Secondly, the lack of business skills is a key limitation to success among SEDA’s clients and thirdly, the study revealed a communication gap between SEDA and its business clients.The study recommends that SEDA should bridge the communication gap in order to improve the impact of the vital services it offers to existing, and potential clients. The Results of the study may apply, generally, to the development of SMEs in South Africa.

Thesis is concerned with a comparison of the classic branches of Volksbank and of the new sales points located in shopping centres - so called Volksbank Shops. The thesis compares the sales points, their employees and offered products. The productivity of the sales points is compared using the number of clients, accounts, and loans. In this way the creditworthiness of clients is compared. The conclusion of the thesis contains improvements suggestions for the bank and for its clients.

The Master Thesis, which is called Managerial competence in social and health services focused on drug addicted clients is formed by two sections. The main goal is "Ideal manager of services fufused on drug addicted clients". The theoretical part is concerned on drug addiction, services in Czech republic, especially in Prague, social and health care and competence, which are join in it. In these chapters are described some definitions and goals. The practical part is based on quantitative research for managers. These managers were asked about their opinion and some hard data about manual and competences about thein organization. There are some recomandation and plan of ideal manager fot these services in the conclusion. Key Words Drug addiction, services focused on drug addicted clients, social work, health care, personality.