This dissertation focuses on how to use prototyping as a method for developing models in Management Accounting and Control Systems, a field in Business Administration. It combines three emerging theories: prototyping, Activity Based Costing (ABC) and the Balanced Scorecard (BSc). Prototyping is an alternative to the traditional systems development method. In prototyping end-users play an important role in being a part of the development team in the design of models for ABC and BSc. The study is conducted as action research projects. Together with controllers and their co-workers, in three organisations, I am engaged in four prototyping projects between 1988 and 2003. The cases are Gunnebo Fastening, Kinnarps Office Furniture and the local community organisation for Childcare & School in Västervik. The main result is that we can show that it is possible to develop models for ABC and BSc with prototyping. It is also possible to develop models for the different versions of ABC and BSc that Cooper & Kaplan and Kaplan & Norton suggest. We learn that prototyping is a process in loops consisting of four phases: exploration, experimentation, evaluation and evolution. This type of prototyping is labelled Experience based Prototyping, E-Prototyping. The contributions from the study are of two kinds. The major contribution is that with the E-Prototyping process we can see a further development of the knowledge of prototyping. In E-Prototyping I have put together various theories on prototyping into one process and identified the four phases of exploration, experimentation, evaluation and evolution. The second kind of contribution is found in models for ABC and BSc, developed with prototyping. Both ABC and BSc theories continue to be developed and I have followed that development for almost 15 years. We have been able to show, both theoretically and practically, that prototyping is an alternative to the stepwise system development method that Cooper & Kaplan and Kaplan & Norton suggest. It is a method that allows us to follow the various versions of the theory of ABC and BSc with our prototypes. We are also extending BSc theory when we use the BSc prototype Cockpit as a model for quality control and when we introduce the combination of ABC and BSc as a basis for what the C and S label value for money.

Course: Degree project in Logistics, the Business Administration and Economics Programme, 4FE19E, VT16 Authors: Marcus Lundgren and Tobias Nilsson Supervisor: Peter Berling Examiner: Helena Forslund Title: Product Costing in Small Craft Companies – A Case Study at Gemla Fabrikers AB Background: Today a competitive price is no guarantee to keep a company profitable. Cost control has become more central and especially cost control considering work put in to the product and tradeoffs connected to the product in question has become central to secure the company’s competitiveness. A useful tool to secure the competitiveness is product costing when making profit analysis, setting price levels as well as other decision making. The challenge is to find a product costing method which fits right and distribute the direct and indirect costs in a fair manner. Purpose: The purpose of this study is by constructing a flowchart over the production process adapt a model for product costing that supports pricing and decision making of the product assortment at Gemla Fabrikers AB, and theoretically raise the discussion of the adapted models suitability in a context of small time manufacturers that is characterized by an artisan production. Method: The study is conducted as a case study at Gemla Fabrikers AB and uses a research strategy containing both qualitative and quantitative approaches. Collected data is mainly obtained via unstructured interviews, direct observations and time studies. A process mapping was made as a start to serve as a foundation for other parts of the study. A product costing method was later adapted to fit the parameters and way of working in a company with high levels of craftsmanship. Conclusions: After mapping the process of the company it was clear that the production was characterized by a time-consuming manufacturing process with a large number of activities. This resulted in an adapted product costing method, which origins from the activity based costing model, in order to distribute the costs in a more correct way based v on the actual time consumption. The adapted model is designed with a distinct activity based distribution on product level where every activity cost is established at a given volume of production, resulting in guidance and basis for cost control and when setting prices. Based on the company in the case study the conclusion was made that this way of working with product costing can be used in other companies with similar production and high level of craftsmanship, merging support activities together and focus on the value adding activities. The cost allocation is made using cause and effect based on the actual time put into the activities where a smaller number of time related cost drivers are used. The model is therefore to consider suitable for increased cost control as well as serving as a foundation for product pricing and decision making. / Kurs: Examensarbete i logistik för Civilekonomprogrammet, 4FE19E, VT16 Författare: Marcus Lundgren och Tobias Nilsson Handledare: Peter Berling Examinator: Helena Forslund Titel: Produktkalkylering i mindre hantverksföretag – En fallstudie på Gemla Fabrikers AB Bakgrund: Ett konkurrenskraftigt pris är i dagsläget inte tillräckligt då även en noggrann kostnadskontroll som tar hänsyn till arbetskraftsinsatsen och produktrelaterade avvägningar krävs för att säkerställa konkurrensförmågan. Ett användbart verktyg för detta är upprättandet av produktkalkyler som grund för lönsamhetsanalyser, prissättningsstrategi och beslutsunderlag. Svårigheten ligger dock i att finna rätt kalkyleringsmetod gällande detaljeringsnivån som fördelar en verksamhets direkta och indirekta kostnader på ett rättvisande sätt. Syfte: Syftet med studien är att genom en kartläggning av tillverkningsprocessen anpassa en produktkalkyl för prissättning och beslutsfattande av produktsortimentet på Gemla Fabrikers AB, samt teoretiskt lyfta diskussionen om anpassad modells lämplighet i en kontext för mindre tillverkande företag som karaktäriseras av en hantverksmässig produktion. Metod: Studien utförs enligt en fallstudie på Gemla Fabrikers AB med en flerfaldig forskningsstrategi av kvalitativ art med kvantitativa inslag. Datainsamlingen bygger främst på ostrukturerade intervjuer, direkta observationer och tidsstudier. En processkartläggning genomfördes till en början för att utgöra ett underlag för resterande delar. Vidare anpassades en produktkalkyl utifrån företaget och tillverkningens karaktär vilket slutligen utgjorde ett underlag för modellens lämplighet i en hantverksmässig tillverkningskontext. Slutsatser: Efter genomförd kartläggning av tillverkningsprocessen på fallföretaget framgick det att tillverkningen karaktäriseras av en tidskrävande process med ett stort antal ingående aktiviteter. Detta resulterade i att anpassad produktkalkyl utformades enligt en ABC-modell då slutsatsen blev att fördelningen av kostnaderna skulle göras iii mer rättvisande om dessa fördelades till respektive aktivitet baserat på det faktiska tidsutnyttjandet. Anpassad modell utformades genom en tydlig aktivitetsfördelning utifrån produktnivå där varje aktivitets kostnad fastställs vid en given produktionsvolym vilket möjliggör underlag för en ökad kostnadskontroll, prissättningsstrategi och beslutsunderlag. Baserat på studerat fallföretag drogs slutsatsen att anpassad modell görs lämplig för andra företag i en liknande hantverksmässig kontext utifrån att i högre grad göra sammanslagningar av aktiviteter med ett större fokus på de värdeadderande aktiviteterna. Kostnadsfördelningen sker via ett orsak-verkan samband utifrån det faktiska tidsutnyttjandet där ett mindre antal tidsrelaterade kostnadsdrivare används. Modellen blir då lämplig för ökad kostnadskontroll samt underlag för prissättning och beslutsfattande.

O desenvolvimento do Sistema ABC (Activity-Based Costing/Sistema de Custeio Baseado em Atividades) e sua aplicação em organizações industriais apresentou-se como uma importante ferramenta no processo de gerenciamento das organizações. A viabilidade deste sistema em organizações industriais e a carência de um sistema que apoiasse o processo de gerenciamento em organizações hospitalares despertaram, na área acadêmica, o desenvolvimento de trabalhos científicos que objetivam discutir a viabilidade da aplicação deste sistema também nas organizações hospitalares. A pesquisa bibliográfica deste trabalho demonstrou a existência de muitos trabalhos acadêmicos abordando a aplicação deste sistema em organizações hospitalares, sendo, no entanto, que todos estes abordam a aplicação em setores isolados. Visando ampliar a discussão a respeito deste tema, procurando discutir como seria a aplicação do mesmo sistema em uma organização hospitalar como um todo, este trabalho teve como objetivo geral delinear um modelo a partir da identificação e integração de dados, baseado na concepção do sistema ABC, que seja aplicável às organizações hospitalares. Para atingir este objetivo, foi aplicado um estudo empírico no Hospital Universitário Clemente de Faria em todos os seus setores e clínicas. Os resultados revelaram que o Sistema ABC pode ser aplicado em qualquer tipo de organização hospitalar, seja esta pública, privada ou filantrópica, devendo-se apenas realizar algumas adaptações conforme as características de cada organização. / The viability of the ABC System (Activity-Based Costing) in industrial organizations has led to the academic area to investigate the viability of the application of this system also in hospital organizations. However the studies developed in Hospitals approach the application of this system in isolated sections. Enlarging the discussion concerning to this topic, this work had the purpose of delineating a model starting from the identification and integration of data basing on the conception of ABC system that would be applicable to hospital organizations in a generalized way. In order to reach to this objective, an empirical study was developed in all sections of the Hospital Universitário Clemente de Faria. With the study it was possible to delineate a model applicable to the studied institution. It is understood that this model is applicable to any kind of organization - public, private or philanthropic -, provided that some adaptations are done according to the characteristics of each organization.

Αναμφισβήτητα, τις τελευταίες δεκαετίες έχουν λάβει χώρα σημαντικές αλλαγές στο επιχειρησιακό περιβάλλον σε παγκόσμια κλίμακα, οι οποίες έχουν μεταβάλλει ριζικά τη δομή του. Παραδείγματα τέτοιων αλλαγών αποτελούν η εισαγωγή ευέλικτων συστημάτων παραγωγής, η εντατικοποίηση και η αυτοματοποίηση των παραγωγικών διαδικασιών, η αύξηση των γενικών εξόδων τόσο ως ποσό όσο και ως ποσοστό επί του συνολικού κόστους των προϊόντων, η μείωση του κόστους άμεσης εργασίας (κυρίως στη βιομηχανία ) ως ποσοστό του κόστους παραγωγής, η αύξηση της ποικιλίας προϊόντων που παράγονται σε μικρές ποσότητες και με διαφορετικές προδιαγραφές, η αύξηση του ρυθμού εισαγωγής νέων προϊόντων στην αγορά τα οποία έχουν μικρό κύκλο ζωής, η υιοθέτηση πελατοκεντρικού προσανατολισμού κ.α. Οι παραπάνω αλλαγές σε συνδυασμό με την αύξηση της έντασης του ανταγωνισμού και της συνεπακόλουθης μείωσης των περιθωρίων κέρδους, έχουν ανάγει σε πηγή ανταγωνιστικού πλεονεκτήματος την αποτελεσματική παρακολούθηση και, κυρίως, διοίκηση τους κόστους των ξενοδοχειακών επιχειρήσεων. Για τη λήψη ορθών επιχειρηματικών αποφάσεων απαιτείται ορθή πληροφόρηση, η οποία, σε μεγάλο βαθμό, στηρίζεται στα αριθμητικά μεγέθη που παράγει η κοστολογική οργάνωση των ξενοδοχειακών επιχειρήσεων. Εξάλλου, ο σωστός προγραμματισμός και η άσκηση της οικονομικής πολιτικής από το Κράτος απαιτεί επίσης σωστή και αντικειμενική πληροφόρηση, που στηρίζεται τα μέγιστα στα μεγέθη του κόστους. Η Κοστολόγηση είναι, δηλαδή, η διαδικασία που αριθμοποιεί τη ζωή των οικονομικών μονάδων, συγκεντρώνει, αναλύει, επεξεργάζεται, συσχετίζει τα αριθμητικά μεγέθη τα οποία συνοψίζει και παρουσιάζει καταλλήλως ώστε να είναι αξιοποιήσιμα από τους λήπτες των επιχειρηματικών αποφάσεων. Για να είναι όμως τα μεγέθη του κόστους αξιοποιήσιμα θα πρέπει, εκτός των άλλων, να τυγχάνουν μιας τέτοιας επεξεργασίας, κατάταξης και συσχετισμών ώστε να διασφαλίζεται η μέσω αυτών και δι’ αυτών κατάρτιση ορθών οικονομικών εκθέσεων και γενικά η άσκηση ελέγχου για την ορθότητα κάθε επιχειρηματικής απόφασης. Η σημαντικότητα του εργαλείου της κοστολόγησης για την παροχή αξιόπιστων πληροφοριών στη διοίκηση της ξενοδοχειακής επιχείρησης, για τη λήψη αποφάσεων αποτέλεσε έναυσμα για τη διενέργεια της παρούσας μελέτης η οποία αναφέρεται σε ένα από τα πλέον σύγχρονα πεδία έρευνας και ανάπτυξης της Λογιστικής Επιστήμης που συνδέεται με τη χρησιμοποίηση επιστημονικών μεθόδων, αρχών και κανόνων, στη Διοίκηση των επιχειρήσεων και ιδιαίτερα των ξενοδοχειακών. Όπως είναι γνωστό, η διοίκηση των επιχειρήσεων, πραγματοποιείται μέσω των λαμβανόμενων καθημερινά επιχειρηματικών αποφάσεων από τους υπεύθυνους φορείς εξουσίας – αρμοδιότητας και ευθύνης – που βρίσκονται σε όλα τα επίπεδα της Διοικητικής πυραμίδας. Αναλυτικότερα, οι επιμέρους στόχοι της παρούσας μελέτης είναι οι ακόλουθοι: Μέσα από την ανάλυση και την εμπειρική έρευνα των ξενοδοχείων να προκύψει μια πολιτική λογιστικής και κοστολογικής οργάνωσης αυτών, επισήμανση της σημασίας και του μεγέθους της τουριστικής ανάπτυξης της Ελλάδας, αναφορά στον εγχώριο και διεθνή ανταγωνισμό, παρουσίαση της κοστολογικής οργάνωσης των ξενοδοχείων και ανάλυση των κοστολογικών συστημάτων που χρησιμοποιούνται από αυτά, λαμβάνοντας υπόψη τις ιδιαιτερότητες του κλάδου των ξενοδοχειακών επιχειρήσεων που έχουν αντίκτυπο στην κοστολόγηση (τιμολόγηση, εποχικότητα, κόστος αδράνειας- υπολειτουργίας, value added, non value added δαπάνες, κ.λπ.). Η παρούσα διπλωματική μελέτη αποτελείται από οκτώ (8) κεφάλαια στα οποία πραγματεύονται τα ακόλουθα : Στο Κεφάλαιο 1 αναλύεται η δομή του ξενοδοχειακού συστήματος, στο Κεφάλαιο 2 αναλύεται η δομή του Τουριστικού συστήματος, στο Κεφάλαιο 3 αξιολογείται και παρουσιάζεται η οργάνωση του κόστους ως μεταβλητής που στηρίζει απαραιτήτως κάθε επιχειρηματική απόφαση, στο Κεφάλαιο 4 παρουσιάζεται η κοστολογική οργάνωση των ξενοδοχειακών επιχειρήσεων, στο Κεφάλαιο 5 αναλύεται ένα από τα σημαντικότερα είδη Κοστολόγησης, η Κοστολόγηση ανά δραστηριότητα, στο Κεφάλαιο 6 παρουσιάζονται στατιστικά στοιχεία για την χρηματοοικονομική ανάλυση του κλάδου των ξενοδοχειακών μονάδων, στο Κεφάλαιο 7 παρουσιάζεται η κοστολογική ανάλυση του κλάδου και στο Κεφάλαιο 8 παρουσιάζονται τα βασικά συμπεράσματα της μελέτης καθώς και προτάσεις βελτίωσης της εφαρμογής της κοστολόγησης στην εποχή μας. / Undeniably, the last decades have taken place important changes in the operational environment in world scale, that have alter radically his structure. Examples of such changes constitute the import of flexible systems of production, the intensifying and the automation of productive processes, the increase of general expenses so much as sum what as percentage on the total cost of products, the reduction of cost of direct work (mainly in the industry) as percentage of cost of production, the increase of variety of products that is produced in small quantities and with different specifications, the increase of rhythm of import of new products in the market which have small circle of life, the adoption of orientation to the customers, etc. The above changes in combination with the increase of intensity of competition and subsequent reduction of margins of profit, have reduced in source of competitive advantage the effective follow-up and, mainly, their administration of cost of hotel enterprises. For the decision-making equitable enterprising is required equitable information, which, to a great degree, is supported in the numerical sizes that produces the cost estimating organization of hotel enterprises. Moreover, the correct planning and the exercise of economic policy from the State require also correct and objective information that supports biggest in sizes of cost. The cost accounting is, that is to say, the process that puts in a line the life of economic units, assembles, analyzes, processes, connects the numerical sizes which it summarizes and presents suitably so that they are exploitable from the recipients of enterprising decisions. In order to be the sizes of cost exploitable it will be supposed, except the other, that they enjoy a such treatment, classification and correlations so that is ensured via these and of these training of equitable economic reports and in general the exercise of control on the correctness of each enterprising decision. The importance of tool of cost accounting for the benefit of reliable information in the administration of hotel enterprise, for the decision-making constituted spark for the realization of present study which is reported in one of the most modern fields of research and growth of Accountant Science that is connected with the utilization of scientific methods, values and rules, in the Administration of enterprises and particularly of hotels. As it is known, the administration of enterprises, it is realized via the received daily enterprising decisions by the responsible institutions of power- competence and responsibility - that they are found in all levels of Administrative pyramid. More analytically, the individual objectives of present study are the followings: Through the analysis and the empiric research of hotels result a policy accountant and cost estimating organization of these, pointing out of importance and size of tourist growth of Greece, report in the domestic and international competition, presentation of cost estimating organization of hotels and analysis of cost estimating systems that is used by them, taking into consideration his particularities of branch of hotel enterprises that have impact in the cost accounting (pricing, cost of inactivity, value added, non value added expenses, etc.). The present diplomatic study is constituted from eight (8) capitals in which deal with following: In Capital 1 it is analyzed the structure of hotel system, in Capital 2 it is analyzed the structure of Tourist system, in Capital 3 it is evaluated and presents itself the organization of cost as variable that supports essentially each enterprising decision, in Capital 4 it is presented the cost estimating organization of hotel enterprises, in Capital 5 it is analyzed one of the most important types of Cost accounting, the Cost accounting per activity, in Capital 6 they are presented statistical elements for the financing analysis of branch of hotel units, in Capital 7 it is presented the cost estimating analysis of branch and in Capital 8 they are presented the basic conclusions of study as well as proposals of improvement of application of cost accounting in our period of time.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-05-25T13:54:15Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) DISSERTAÇÃO MPPP DANIELLE SEVERIEN CD.pdf: 2466466 bytes, checksum: e027b7607a7cd51e5fc6dde005431b74 (MD5) / Made available in DSpace on 2017-05-25T13:54:15Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) DISSERTAÇÃO MPPP DANIELLE SEVERIEN CD.pdf: 2466466 bytes, checksum: e027b7607a7cd51e5fc6dde005431b74 (MD5) Previous issue date: 2016-06-03 / Uma organização hospitalar utiliza recursos de que dispõe para por em prática as políticas de saúde pública. Com o orçamento reduzido, o governo tem buscado formas de implementar suas políticas com o menor custo. O presente trabalho tem como objetivo principal analisar a viabilidade do sistema de custeio baseado em atividades (ABC) na avaliação de políticas de saúde pública no âmbito hospitalar, tendo como referência o serviço de radiologia do Hospital das Clínicas de Pernambuco. A metodologia utilizada para o trabalho foi o estudo de caso, onde os dados foram coletados a partir de entrevistas não estruturadas aos profissionais do setor e também através de análise documental. O trabalho prático seguiu um roteiro a partir das etapas descritas por Kaplan e Cooper (1998), que foram: 1) identificar as atividades; 2) atribuir os custos a cada atividade; 3) identificar os objetos de custos; 4) alocar os custos das atividades aos objetos. Como resultado, obteve-se a comparação entre os custos dos procedimentos radiológicos obtidos pelo método ABC e o custo pago pelo Sistema Único de Saúde (SUS). O estudo possibilitou identificar que a aplicação do método ABC neste serviço de saúde criou uma contribuição para que os gestores deste hospital possam estabelecer comparabilidade dos custos obtidos pelo método de custeio atual do Hospital das Clínicas de Pernambuco e os calculados nesta dissertação, permitindo-lhes, ainda, definir qual dos métodos é o mais adequado para atender as necessidades da organização. Ademais, os resultados comprovam a viabilidade do método como instrumento de monitoramento e avaliação de políticas de saúde pública no âmbito hospitalar. / A hospital organization uses its resources available to put into practice public health policies. Due to reduced budget, the government has sought ways to implement its policies with the lowest cost. This study aims mainly to analyze the feasibility of the activity-based costing system (ABC) in the evaluation of public health policies in hospitals, having as a reference the radiology department of the Hospital das Clínicas de Pernambuco. The methodology used for the study was the case study, which the data was collected from unstructured interviews with the department's professionals and also by documentary analysis. The practical work has followed a script according to the steps described by Kaplan and Cooper (1998), which were: 1) identify the activities; 2) assign costs to each activity; 3) identify the cost objects; 4) allocate the activities costs to the objects. As a result, we obtained a comparison between the costs of radiological procedures obtained by the ABC method and the cost paid by the Unified Health System (SUS). This study allowed us to identify that the application of the ABC method in this health service has created a contribution that allows the managers of this hospital to establish comparability of costs obtained by the actual cost method at the Hospital das Clínicas de Pernambuco and by the cost calculated in this dissertation, allowing them, also to define which method is best suited to meet the organization's needs. Furthermore, the results prove the feasibility of the method as a monitoring tool and evaluation of public health policies in hospitals.

O desenvolvimento do Sistema ABC (Activity-Based Costing/Sistema de Custeio Baseado em Atividades) e sua aplicação em organizações industriais apresentou-se como uma importante ferramenta no processo de gerenciamento das organizações. A viabilidade deste sistema em organizações industriais e a carência de um sistema que apoiasse o processo de gerenciamento em organizações hospitalares despertaram, na área acadêmica, o desenvolvimento de trabalhos científicos que objetivam discutir a viabilidade da aplicação deste sistema também nas organizações hospitalares. A pesquisa bibliográfica deste trabalho demonstrou a existência de muitos trabalhos acadêmicos abordando a aplicação deste sistema em organizações hospitalares, sendo, no entanto, que todos estes abordam a aplicação em setores isolados. Visando ampliar a discussão a respeito deste tema, procurando discutir como seria a aplicação do mesmo sistema em uma organização hospitalar como um todo, este trabalho teve como objetivo geral delinear um modelo a partir da identificação e integração de dados, baseado na concepção do sistema ABC, que seja aplicável às organizações hospitalares. Para atingir este objetivo, foi aplicado um estudo empírico no Hospital Universitário Clemente de Faria em todos os seus setores e clínicas. Os resultados revelaram que o Sistema ABC pode ser aplicado em qualquer tipo de organização hospitalar, seja esta pública, privada ou filantrópica, devendo-se apenas realizar algumas adaptações conforme as características de cada organização. / The viability of the ABC System (Activity-Based Costing) in industrial organizations has led to the academic area to investigate the viability of the application of this system also in hospital organizations. However the studies developed in Hospitals approach the application of this system in isolated sections. Enlarging the discussion concerning to this topic, this work had the purpose of delineating a model starting from the identification and integration of data basing on the conception of ABC system that would be applicable to hospital organizations in a generalized way. In order to reach to this objective, an empirical study was developed in all sections of the Hospital Universitário Clemente de Faria. With the study it was possible to delineate a model applicable to the studied institution. It is understood that this model is applicable to any kind of organization - public, private or philanthropic -, provided that some adaptations are done according to the characteristics of each organization.

O objetivo desta pesquisa foi verificar se o método de Custeio Baseado em Atividades (ABC) é adequado para ser aplicado na mensuração dos custos dos serviços educacionais do Setor Público. O tema se torna relevante devido à necessidade de as Organizações Públicas, que prestam serviços educacionais de permitir, através de seus sistemas de custos, o acompanhamento e a avaliação da gestão orçamentária, financeira e patrimonial. Entretanto, o Sistema Integrado de Administração Financeira do Governo Federal (SIAFI) não evidencia quanto custa cada atividade em nenhuma de suas contas. A análise dos resultados aponta ser adequada a aplicação do método de custeio ABC (Custeio Baseado em Atividades) para evidenciação dos custos das atividades e na gestão dos recursos do Setor Público e, em especial, nas organizações que prestam serviços educacionais, onde praticamente todos os seus custos são indiretos e aparentemente fixos, este fato, segundo Kaplan (1998), tornam estas organizações candidatas ideais ao custeio baseado em atividade (ABC). A metodologia utilizada teve como principal finalidade desenvolver, esclarecer e modificar idéias a fim de fornecer hipótese pesquisável para estudos posteriores conforme ensinam Tripodi, Fellin e Meyer (1981, p.64), por fim, esta pesquisa se caracteriza como qualitativa descritiva e teve como fonte de pesquisa a revisão bibliográfica e análise documental e como estratégia metodológica, utilizou-se de um estudo de caso no Colégio Militar do Rio de Janeiro (CMRJ). / The objective of this research was to verify whether the method of Activity Based Costing (ABC) is suitable to be applied in measuring the costs of educational services in the Public Sector. This paper becomes relevant due to the need of public organizations that provide educational services to enable, through its costs systems, the monitoring and evaluation of management aspects as budgetary, financial and patrimonial. However, the Integrated Financial System Management of Federal Government (SIAFI) does not show the cost of each activity on its accounts. The analyses of results suggests that the Activity Based Costing (ABC) is suitable to measure the costs of Activities and management of resources by the Public Sector, specially, the organizations that provide educational services, where practically all of its costs are indirect and apparently fixed, and this fact, according to Kaplan (1998), makes these organizations ideal candidates to activity-based costing (ABC). Method used has the "main purpose to develop, clarify and modify ideas to provide searchable hypothesis for further studies" as teach by Tripodi, Fellin, and Meyer (1981, p.64). Finally, this research is characterized as descriptive and qualitative study and had as a source of research the revision of literature and the documental analyze, used as a methodological strategy a case study at the Military College of Rio de Janeiro (CMRJ).

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O contexto da era da informação exige novas habilidades para competir com sucesso, tanto para empresas industriais como para as de serviços. Desde o seu surgimento, a Engenharia de Software tem enfrentado o desafio em estimar, controlar e gerenciar custos no processo de desenvolvimento de software. Os custos são parte de um projeto de software e nem sempre são claramente mensurados. Algumas desenvolvedoras de software são caracterizadas como prestadoras de serviços e as organizações que prestam serviços possuem as mesmas dificuldades em termos gerenciais que as indústrias, elas precisam de sistemas de gestão adequados para gerir seus custos, logo seus recursos. Nesse contexto é que os sistemas de informações contábeis estão inseridos, fornecendo respostas que os gestores necessitam para tomar decisões. Os custos são exemplos desse tipo de informação, pois o seu conhecimento é indispensável para uma boa gerência dos recursos organizacionais. O Custeio Baseado em Atividades (ABC) é uma ferramenta contábil útil para o gerenciamento estratégico dos custos uma vez que os sistemas de custeio tradicionais já não atendem essa necessidade das organizações. Diante desse cenário, o objetivo geral dessa dissertação é aplicar a metodologia de custeio baseado em atividades em um projeto de desenvolvimento de software com a finalidade de gestão de custos. Este pesquisa caracteriza-se como qualitativa descritiva e faz uso do método do estudo de caso. Através desse estudo foi possível comprovar a utilidade do ABC como instrumento de auxílio na gestão de custos nas organizações que prestam serviços em desenvolvimento de software, pois possibilita a visualização da maneira que os recursos são consumidos pelas atividades que agregam e não agregam valor ao negócio e ao cliente.

<p>During the last decade, Activity-Based Costing (ABC) has been recognized as a means to obtain more accurate and relevant information of product cost. Consultants have tried using the ABC concept as leverage for new projects, representatives from companies have attended seminars, and articles have been written on the theoretical foundations, the empirical justification, and on the implementation process. However, little progress seems to have been made despite of these activities. The question, whether ABC is the solution to the “Relevance Lost” or not, still remains to be answered. The research is based on a case study of an Ericsson company that has introduced Activity-Based Costing model for product costing. The purpose is to provide a critical evaluation and analysis of the existing model and to discuss how to “regain the relevance” of product costing through ABC. The study is conducted by interviewing relevant persons who are responsible for costing model and production process at Ericsson Mobile Communications AB in Linköping (ECS). Relevant documents during the implementation of ABC model have also been examined. Despite of a logical ABC model within ECS, the accuracy of cost information has not been improved. Many factors have been forgotten. Keeping costing model update, relating managers’ responsibility to activities performed and taking the cost of unused capacity into account are several examples. The study shows that ABCis not and will not be, however, the solution to the aging traditional product costing unless one uses it properly.</p>

During the last decade, Activity-Based Costing (ABC) has been recognized as a means to obtain more accurate and relevant information of product cost. Consultants have tried using the ABC concept as leverage for new projects, representatives from companies have attended seminars, and articles have been written on the theoretical foundations, the empirical justification, and on the implementation process. However, little progress seems to have been made despite of these activities. The question, whether ABC is the solution to the “Relevance Lost” or not, still remains to be answered. The research is based on a case study of an Ericsson company that has introduced Activity-Based Costing model for product costing. The purpose is to provide a critical evaluation and analysis of the existing model and to discuss how to “regain the relevance” of product costing through ABC. The study is conducted by interviewing relevant persons who are responsible for costing model and production process at Ericsson Mobile Communications AB in Linköping (ECS). Relevant documents during the implementation of ABC model have also been examined. Despite of a logical ABC model within ECS, the accuracy of cost information has not been improved. Many factors have been forgotten. Keeping costing model update, relating managers’ responsibility to activities performed and taking the cost of unused capacity into account are several examples. The study shows that ABCis not and will not be, however, the solution to the aging traditional product costing unless one uses it properly.