Submitted in full compliance with the requirements for the Masters Degree of Technology: Nursing Department of Postgraduate Nursing Studies, Durban Institute of Technology, 2004. / The aim of this quasi-experimental study was to compare the effectiveness of a Nurse-facilitated cognitive group intervention, a Volunteer-led support group intervention and a standard treatment Control group on mild to moderately depressed Indian women at an urban community psychiatric clinic in KwaZulu-Natal in terms of their levels of depression and self-esteem over a three-month period. Since antidepressants alone are ineffective in the treatment of depression, the study evaluated group interventions as adjunctive treatments. The first intervention involved 15 group sessions based on Gordon’s teachings (1988a and 1988b), whilst the second intervention consisted of 15 craft-making group sessions. A purposive sample of 45 depressed women was selected and randomly allocated to the three groups. Sample selection criteria included a Beck Depression Inventory score between 9 and 29, being aged between 25 and 65 years and using antidepressant medication. For ethical reasons, all participants continued with their “standard” antidepressant treatment throughout the study. The Personal Profile Questionnaire (PPQ), the Beck Depression Inventory Scale (BDI) 1978, the Rosenberg Self-Esteem Scale (RSE) 1965, the Life-Experience Survey (LES) 1977 questionnaire and a question on exercise were used to assess the effectiveness of the group interventions. Pre-test (prior to the introduction of the intervention) and two sequential Post-test scoring (after 6 and 12 weeks of interventions) were undertaken using the above-named instruments. The Kruskal Willis and Friedman’s test were used to detect changes in levels of depression and self-esteem between and within the three groups respectively, at the p = 0.05 levels of significance. The intergroup comparison showed statistically significant improvements in the BDI score of Experimental groups 1 and 2, with p = 0.00. There were no changes in the Control group. The intra-group comparison showed statistical significant improvements during the study within the intervention groups (p = 0.00 in both cases) but not in the Control group. No statistically significant change in the RSE amongst or within the three group was detected. The study has shown that group interventions as an adjunct to antidepressant treatment are beneficial as rehabilitation programmes for depressed women. Furthermore, volunteers and psychiatric nurses with training in using group interventions may be useful in assisting depressed patients to enhance their quality of life. / Lundbeck Pharmaceutical Company

Submitted in partial compliance with the requirements of the Master’s Degree in Technology: Homoeopathy, Department of Homeopathy, Durban University of Technology, Durban, South Africa, 2015. / Introduction In collaboration with LifeLine, Durban University of Technology (DUT) established its first satellite homoeopathic clinic; Ukuba Nesibindi Homoeopathic Clinic (UNHC). UNHC serves as a teaching clinic which is part of a Bachelors and Masters of Technology: Homoeopathy programme. It provides a free homoeopathic primary healthcare service at the LifeLine building in Warwick junction, Durban, an area which is classified as being disadvantaged. The area in which UNHC is situated consists primarily of small, informal businesses and low cost housing and experiences high crime rates, prostitution and violence. The purpose of this study was to evaluate the patients’ perception of the services provided by UNHC and to determine how patients are responding to treatment at UNHC so as to try formally quantify the percieved effectiveness of homoeopathy as a form of treatment in the primary healthcare sector. Methodology This study was a quantitative, descriptive survey to determine the patients’ perception of the services provided at UNHC and to determine their response to the homoeopathic treatment received. Non-probability, convenience sampling was applied over a 12 month period (August 2012 – August 2013) in which 44 consenting research participants were recruited. To be included in the study the participants had to be follow-up patients (with an existing file at the UNHC), over 18 years of age and at least conversant in isiZulu or English. Results A data collection tool in the form of a questionnaire was designed to obtain data around a variety of variables pertaining to the patients’ satisfaction of the service provided and response to treatment. The administration and general satisfaction was received with very positive results. Ninety-eight percent of the sample group agreed that the staff at the clinic are polite, quick to help patients and informed the patients of the waiting time for an appointment. Eighty-six percent agreed that the waiting time for an appointment was good enough; however thirty-six percent were dissatisfied with the waiting time for the medication. Sixty-one percent of the participants were satisfied with the clinic offering afternoon only appointments but 32 percent disagreed on the suitability of available times. The category “Professionalism” dealt with the perceptions of the front entrance, waiting room, toilets and treatment rooms as well as the comfort and privacy of the doctor’s rooms. Overall there was a positive perception of these. Twenty-five percent of the sample disagreed that there was enough privacy in the consultation rooms which is a large number. The overall impression of the attending homoeopathic student included perceptions of their appearance, skill, friendliness, manners, organisation, care and confidence. Ninety- seven percent of the research participants had a positive perception of these. All participants perceived the attention given to their case as being either ‘Good’ or ‘Very good’. The main diagnostic group of conditions that presented as primary and secondary complaints were Genitourinary based (34%) followed by gastrointestinal (14%), respiratory (14%) and headaches (11%). The results from the data collected suggest that overall the majority of participants experienced improvement (eighty-two percent of the main complaints and ninety-three percent of the secondary complaints respectively) after receiving treatment from UNHC. In addition, those who experienced improvement attributed such improvement to the homoeopathic treatment they received (100% of those with improved primary complaints and 92% of those with improved secondary complaints). Patients also rated their perceived changes to general state of health, sleep, general well-being, energy, mood, appetite and weight as the holistic nature of homoeopathy aims to achieve improvements in not just the main complaint but in the patients other general health variables as well. The results proved to be positive in this regard as the majority of the participants stated that their general health variables had improved, with 93% agreeing that their overall ‘general well-being’ was either ‘significantly better’ or ‘better’ since receiving treatment. Conclusion This survey was able to provide valuable insight into the participants’ perceptions on the clinic and the use of homoeopathy as a form of treatment in the healthcare sector. It is clear from the results that the patients recruited responded well to the treatment received and furthermore it was encouraging to note that they attributed these improvements to their main complaints, secondary complaints and overall health variables to the homoeopathic treatment they received at UNHC. Patients showed a good level of satisfaction with the clinics location and amenities. What needs to be addressed is the professional appearance of the clinics entrance and waiting room so as to create a good first impression and attract new patients. Privacy during consultations were deemed insufficient by twenty-five of the sample and this could be improved by better training of the student interns and by separating the filing cabinets, clinicians room and dispensary from the consultation rooms. The absence of an elevator at UNHC is concerning as this inhibits access to this facility by disabled patients; efforts to obtain a consultation room on the ground floor is a priority. The waiting time for medication can be improved and reduced by having a second clinician with which the student interns can discuss their cases and treatment methods. Since the implementation of this survey, the operation times of UNHC have changed for 2014. The clinic now operates on a Monday from 08h00-16h00 and a Thursday from 13h00-16h00 which allows for a morning time period in which patients can be seen improving access accordingly. The study showed some very positive results in all aspects. Although limited in terms of sample size, the outcomes of this study are encouraging and support the inclusion of homoeopathy within the public healthcare system of South Africa.

Submitted in partial fulfilment of the requirements for the Degree of Master of Technology in Homeopathy, Department of Homeopathy, Durban University of Technology, Durban, South Africa, 2015. / Brief background The Durban University of Technology (DUT) Department of Homoeopathy in collaboration with Lifeline established a clinic in 2004 located in Warwick Junction, Durban, an area classified as being disadvantaged. The Ukuba Nesibindi Homoeopathic Community Clinic (UNHCC) serves as a free primary health care service on the third floor of the Lifeline building in Acorn Road, Warwick Junction, less than one kilometer from the main DUT campus. Aim of the study The study aimed to determine the perceptions of patients after their first Homoeopathic consultation and their satisfaction with service delivery at UNHCC and to assess patients’ knowledge about Homoeopathy. Methodology A quantitative, descriptive, cross sectional study design was used to guide the study. The first 50 new consenting patients were selected using convenience sampling, and answered a self-administered survey questionnaire. The data was analyzed using Excel software and differences between groups were tested using the student t-test. Results The results of the study showed a very high degree of satisfaction with the health care and the service provided. The results also showed that the majority of respondents attended the clinic as a result of the blood pressure drives held by students during the clinic sessions (Monday mornings and afternoons and Thursday afternoons). It is recommended that future studies be of a qualitative nature and with a larger sample size. It is also recommended that the facility be operational on all weekdays which would result in an increase in the patient numbers and would enable further research studies.

Submitted in fulfillment of the requirements for the Degree in Masters of Technology in Homeopathy, Durban University of Technology, Durban, South Africa, 2015. / Introduction In South Africa homoeopathy is relatively unfamiliar, even though it has been in existence with formal qualification from 1989 at the Durban University of Technology, (formerly Durban Institute of Technology and Techikon Natal) as well as the University of Johannesburg formerly Wits Technikon). A large portion of the South African public is unclear with regards to homoeopathic understanding and homoeopathic medicine use. South African studies exploring the perception of homoeopathy have revealed that there is a degree of ignorance or misinterpretation of homeopathy. The objectives of this study were to expand the database of knowledge regarding the patients’ experiences of homoeopathy, by investigating their experiences of homoeopathic care rendered at a PHC facility in the eThekwini district, namely, the Redhill homoeopathic clinic. This study was guided by the following grand tour question: What are the experiences of patients of homoeopathic care rendered at a primary healthcare clinic in the eThekwini District? Aim of the study The aim of this study was to determine the experiences of patients receiving homoeopathic care rendered at a primary healthcare facility in the eThekwini district. Methodology A qualitative, explorative, descriptive and contextual design was employed. Qualitative research in this study was considered the most appropriate method to gain an in-depth understanding of the patients’ experiences of homoeopathic care. Convenience sampling was used to recruit a minimum of 10 potential research participants from patients receiving homoeopathic care at the Redhill homoeopathic clinic, but the sample size was only determined once data saturation was obtained. The study population were patients who were visiting the Redhill homoeopathic clinic for the second time or more and those who had utilized homoeopathic remedies. The data was collected and analysed using Tesch’s eight-step procedure. Results Results from this study showed that the study group had knowledge of homoeopathy and that there is growth in the knowledge of homoeopathy as compared to previous studies. The researcher observed that Indian participants had a better understanding of homoeopathy than African participants. Participants showed great confidence in homoeopathy and most of them revealed a high level of satisfaction with the homoeopathic treatment and were very happy with the service delivery. Results showed that there had been an improvement of the patients’ ailments since the commencement of homoeopathic treatment.

Visceral leishmaniasis is a severe systemic illness and early case management is important for the avoidance complications and control of the disease. Improving health workers’ knowledge on leishmaniasis is essential in improving the control programme. A quantitative, retrospective study of patient records and descriptive, explorative study of health care professionals’ knowledge on leishmaniasis were conducted. Data was collected from patient records (n=299) using a structured audit tool and from health care professionals (n=55) by means of a structured questionnaire. The study findings highlight that the commonest clinical manifestations of visceral leishmaniasis are fever and splenomegaly. Severe malnutrition and HIV co-infection contribute to mortality. The findings indicate the need for training to improve health care professionals’ awareness of visceral leishmaniasis. Leishmaniasis disease surveillance and support by the regional and district heath offices should be improved / Health Studies / M.A. Public Health (MPH)

Submitted in partial compliance with the requirements of the Master’s Degree in Technology: Homeopathy, Durban University of Technology, Durban, South Africa, 2016. / Introduction The Durban University of Technology (DUT) homoeopathic satellite clinic in Redhill was established in 2005. It was started by private homoeopathic practitioners who wanted to provide healthcare services to members of the community. This satellite clinic is very distinct from other DUT homoeopathic satellite clinics as it occupies space in an eThekwini Municipality public health care clinic. The homoeopathic clinic offers free homoeopathic treatment to the local community, as it is a training facility for 5th year homoeopathy students of the DUT. Students consult at this clinic under the direct supervision of a qualified homoeopathic clinician. This descriptive and retrospective study aimed to determine the patient demographics, the disease prevalence, the forms of homoeopathic treatment modalities utilised and to assess the financial implications of operating the clinic. Data was collected by conducting an audit of new and follow up appointments at the Redhill clinic over a five year period from 2010 to 2014. Methodology This descriptive and investigative clinical audit was conducted retrospectively at the Redhill Clinic. A data collection sheet was completed for each patient file which included demographic data such as race, age and gender, the year of the consultation, the date of each visit, the number of visits, the diagnoses and treatment protocols, materials used, prices of medicines and the cost of the clinician. The researcher captured the relevant data of each patient file at the DUT premises under the direct supervision of the supervisor. Each patient file was examined individually. Any patient file that was found to have missing information was not included on the data collection sheet or entered into the Microsoft Excel® spread sheet. The results were then analysed by using various forms of descriptive statistics such as pivot tables, pivot charts, pie charts and bar-charts. Results The Redhill Clinic was open once a week from 2010 to 2012 thereafter it was open every second week until September 2014 due to unavailability of rooms. A total number of 841 patient files which met the inclusion criteria were investigated. There were a total number of 1573 visits over a five year period. The majority of patients who attended the Redhill clinic during the study period were Africans, females and between the age group 21 – 30 years old. The five most prevalent conditions that were seen at the Redhill clinic were respiratory, musculoskeletal, infections, dermatological and gastro-intestinal conditions. The operational expenditure of a homoeopathic satellite clinic included the cost of medicines and materials used. The total cost was calculated to be less than R130 000 over a five year period. Conclusion The patient numbers decreased from 2010 to 2014. The number of follow up visits increased from 2010 to 2012. The number of patient visits has been consistent with more than 50 new and follow up visits each year. This suggests that there has been patient satisfaction with homoeopathic treatment over the years. The homoeopathic satellite clinic is unique as it is enclosed within the Redhill municipality clinic where allopathic doctors also practice medicine. This setting is advantageous because the nursing sisters at the clinic often refer patients to the homoeopathic satellite clinic on a weekly basis and students are able to refer their patients to the municipal clinic as appropriate. Patients were treated with homoeopathic remedies, herbal tinctures and creams and tissue salts. The low operational expenditure of the homoeopathic satellite clinic shows that it is very cost effective and inexpensive to maintain such a clinic. The results that were obtained from this study imply that the inclusion of homoeopathic satellite clinics in disadvantaged communities such as Redhill is beneficial and viable. The practice of homoeopathy is viable especially because of the current challenges that the health system of South Africa is exposed to. One of the significant concerns is that there is a shortage of health care workers in the public health care system. This study did not aim to investigate the possibility of incorporating homoeopathy into public health care at present but results can serve as a model for the inclusion of homoeopathy into other public health care facilities. The disease profile and treatment protocols that were obtained from this study can be used in planning the establishment of other homoeopathic satellite clinics in the future. / M

Thesis (PhD)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: This is a qualitative analytical study that investigates the use of English as lingua franca (ELF) between doctors and patients with different L1 at four different HIV/AIDS clinics in the Western Cape. The study addresses a gap in medical research, especially in the field of HIV/AIDS, namely, a lack of sufficient data-driven analytical investigation into the linguistic and conversational nature of doctor-patient communication in ELF in this setting in South Africa. A literature review contextualises ELF, discourse analysis (DA), conversation analysis (CA) and genre theory providing a theoretical framework for the study. The methodology involves audio-recording and transcription of HIV/AIDS consultations conducted in ELF. From the genre perspective, the study investigates the different genres in and determines if HIV/AIDS consultations are a sub-genre of medical discourses. DA investigates what contextual, socio-cultural linguistic features characterise medical interaction in this multilingual context and what ELF linguistic strategies participants use to signal and resolve misunderstanding. CA investigates the turn organisation and turn-taking patterns in the consultations to assess participants’ contributions and identify different types of sequences that characterise them, aiming to understand how they enable the interactants play their roles as doctors and patients. The results reveal that HIV/AIDS consultations exhibit formal features of doctor-patient consultations in general and intertextually revert to other oral genres leading to the conclusion that, considering their purpose, participants and context, HIV/AIDS consultations are like all medical consultations and are a sub-genre of medical discourse. The macro analysis reveals that the interactants’ socio-cultural and multi-linguistic backgrounds do positively influence the nature of the interaction in this context as it highlights characteristic linguistic features of ELF usage like borrowing, linguistic transference from L1, the use of analogy, code-switching and local metaphors all resulting from processes of indigenisation and hybridisation. The results reveal few instances of misunderstanding, concurring with earlier studies that problems of miscommunication may be minimal when two languages and/or cultural groups interact. The micro analysis reveals that the turns in the consultation follow the pre-selection and recurrent speakership patterns and that despite the advocacy for partnership between doctors and patients in their contribution and negotiation of outcomes, the doctor unavoidably remains the dominant partner. S/he determines the course of the consultation by initiating more turns, asking most of the questions and often unilaterally deciding on topic changes. S/he has longer talking time than the patient in the sequences and the physical examination and prescription phases of the consultation while the patient is mostly portrayed almost as a docile participant yielding to the doctor’s requests and taking very little if any initiative of his/her own to communicate his/her views and desires. The study reveals instances of both patient and doctor initiated repair to resolve any misunderstanding, which improves the quality of the interaction and its outcomes such as adherence and treatment follow-up. The study further highlights the challenges faced in the field which impacted on the data, the most crucial being the complicated but necessary ethical procedures required to get participants’ consent to participate in the study. / AFRIKAANSE OPSOMMING: Hierdie kwalitatiewe analitiese studie ondersoek die gebruik van Engels as lingua franca (ELF) tussen dokters en pasiënte met verskillende eerstetaal (T1) by vier verskillende MIV/vigs-klinieke in die Wes-Kaap. Die studie werp die soeklig op ʼn leemte in mediese navorsing, veral op MIV/vigs-gebied, en bring ʼn gebrek aan datagedrewe analitiese ondersoek na die taalkundige en gespreksaard van dokter-pasiënt-kommunikasie in ELF in hierdie omgewing in Suid-Afrika aan die lig. ʼn Literatuuroorsig van navorsing kontekstualiseer ELF, genre-teorie, diskoersanalise (DA) en gespreksanalise (GA), en bied ʼn teoretiese raamwerk vir die studie. Die navorsingsmetode behels oudio-opnames en transkripsie van MIV/vigs-konsultasies in ELF. Uit die genre-oogpunt bestudeer die navorsing die verskillende genres in MIV-konsultasies, en bepaal of dié konsultasies as ʼn subgenre van mediese diskoers beskou kan word. Met behulp van DA stel die studie vas watter kontekstuele, sosiokulturele taaleienskappe mediese interaksie in hierdie veeltalige konteks kenmerk, en watter ELF-taalstrategieë deelnemers gebruik om misverstande aan te dui en op te los. Daarna ondersoek GA die beurtorganisasie en beurtmaakpatrone in die konsultasies, om deelnemers se bydraes te beoordeel en verskillende soorte kenmerkende sekwensies uit te wys, en uiteindelik te begryp hoe dít die onderskeie partye in staat stel om hul rolle as dokters en pasiënte te vervul. Die bevindinge dui daarop dat MIV-konsultasies formele kenmerke van dokter-pasiënt-konsultasies in die algemeen toon en intertekstueel by ander mondelinge genres aansluit. Dít lei tot die gevolgtrekking dat, gedagtig aan die doel, deelnemers en konteks, MIV-konsultasies soos enige ander mediese konsultasie is en as ʼn subgenre van mediese diskoers beskou kan word. Die makro-analise (DA) toon dat die onderskeie gespreksdeelnemers se sosiokulturele en veeltalige agtergronde ʼn positiewe uitwerking het op die aard van die wisselwerking in hierdie konteks, aangesien dit kenmerkende taalkundige eienskappe van ELF-gebruik, soos leenwoorde, taaloordrag vanaf die L1, die gebruik van analogie, koderuiling en plaaslike metafore, beklemtoon. Al hierdie eienskappe spruit uit prosesse van verinheemsing en hibridisering. Die studie toon min gevalle van misverstand, wat met die resultate van vorige navorsing ooreenstem, naamlik dat probleme van wankommunikasie minimaal is wanneer twee tale en/of kultuurgroepe met mekaar omgaan. Die mikro-ontleding (GA) dui daarop dat die beurte in die konsultasie die preseleksie- en herhalende sprekerspatrone volg en dat, ondanks die voorspraak vir ʼn vennootskap tussen dokters en pasiënte in hul bydraes en bedinging van uitkomste, die dokter onvermydelik die dominante vennoot bly. Hy/sy bepaal die verloop van die konsultasie deur meer beurte aan te voer, die meeste vrae te stel en dikwels eensydig te besluit om die onderwerp te verander. Hy/sy het ook ʼn langer spreekbeurt as die pasiënt in die gespreksekwensies sowel as in die fisiese-ondersoek- en voorskriffases van die konsultasie. Daarenteen word die pasiënt merendeels as ʼn bykans gedweë deelnemer uitgebeeld wat aan die dokter se versoeke toegee en weinig of geen eie inisiatief aan die dag lê om sy/haar sienings en behoeftes oor te dra. Die studie toon ook gevalle van sowel pasiënt- as dokteraangevoerde herstel om enige misverstand uit die weg te ruim, wat die gehalte van die wisselwerking én die uitkomste daarvan, soos behandelingsgetrouheid en nasorg, verbeter. Die navorsing beklemtoon voorts die gebiedspesifieke uitdagings wat die data beïnvloed. Die belangrikste hiervan is die ingewikkelde dog nodige etiese prosedures wat vereis word om persone se toestemming tot studiedeelname te verkry.

<p>Aim: The overall aim of this thesis was to acquire knowledge about daily life with focus on eating problems during the trajectory of care for patients with head and neck cancer treated with radiotherapy. Method: The data in study I were gained from medical and nursing records of 50 patients. Documented parameters of eating problems, their causes and consequences, and undertaken interventions were collected before treatment, during radiotherapy, and one, six, and twelve months after completion of treatment, using a study-specific audit instrument. Data were analysed with descriptive and inferential non-parametric statistics. In study II eight patients were interviewed during the radiotherapy treatment period with focus on experiences of eating problems. In study III nine patients were interviewed six to twelve weeks after treatment with the focus on experiences of daily life during the trajectory of care having eating problems. In study IV twelve patients were interviewed about their conceptions of the significance of a supportive nursing care clinic during the whole trajectory of care. Data were analysed with interpretative phenomenology (II, III) and phenomenography (IV). Findings: The four studies showed that being a patient in the trajectory of care often meant that life was disturbed and threatened. This was partly due to the eating problems and their consequences, which could occur during the whole trajectory of care (I, III, IV) but was experienced as most intense and severe during radiotherapy (II) and the nearest weeks after completion of radiotherapy (III, IV). The disturbances and threats experienced due to eating problems could affect the whole person as they were physical (I-IV), psychological, social and existential (II, III). The experiences of eating problems due to the tumour and its treatment and the experience of having cancer per se were strongly connected as one phenomenon, which disturbed and threatened the informants’ daily life. The other part that disturbed the patients’ life was the waiting in suspense. A long and trying waiting in uncertainty was experienced due to lack of knowledge and support, practical as well as emotional. This was most pronounced during pauses in radiotherapy (III) and after completion of the treatment when the lack of support from the health care was obvious (I, II, III). The patients were then most often left to their own devices. In order to endure, they needed both inner strength, described as own coping strategies, and strength from outside, described as support from family, friends and health care professionals (II, III). The nurse clinic was found to give a hand to hold during the whole trajectory of care (IV). It could meet these patients’ needs of knowledge, care and support, both concerning practical measures related to the eating problems and other side-effects of the treatment, and concerning their emotional needs. In addition the nurse clinic could support the relatives in their worries and anxiety (IV). Conclusion: This thesis showed the necessity of continuous assessment, treatment and evaluation of patients’ problems, and the patients’ needs of information and support throughout the trajectory of care.</p>

Health and safety is of the utmost importance for any company or institution to be successful. There is quite a negative perception regarding the health and safety of rural hospitals and clinics. Rural hospitals are most of the time overcrowded due the large amount of patients that has no medical aid, thus increases the risk for health and safety issues. Patients sit in long queues for hours to receive medical attention and their medication and are therefore exposed to all kinds of diseases, which is a high risk for these patients’s health. The employees working in these rural areas are also exposed to life-threatening diseases on a daily basis and have a good chance of being infected. Employees leave the public sector because of these unsafe working conditions and find themselves either working in the private sector or may even immigrate to foreign countries for better and safer working conditions. During this research done, there were a few shortcomings identified for the management to improvement on and to ensure a safe working environment. There are quite a lot of negativities surrounding the patients and employees in these rural hospitals, because patients get raped by nurses, babies get stolen from maternity wards, doctors are attacked by patients and much more horrific incidents happening in these hospitals. Cultural differences are also a main concern for management, because there are a lot of different races working together in the same department and not everyone has the same beliefs and ways in doing tasks. These cultural differences may lead to clashes amongst employees and result in a negative working environment. This quantitative research was done in selected rural hospitals, due to cost and time consumption. Only 80 employees (doctors, nurses and pharmacists) participated in the research done and the research was not an in-depth research, but enough evidence was compiled to make the necessary assumptions that all is not well in the public sector. With the new National Health Insurance (NHI) to be implemented from 2012, there may a lot of changes in the rural hospitals for the better. Hospitals all over the country are being upgraded and the working conditions are being attended to by the government which may attract more health professional to rural hospitals and clinics. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012

Submitted in fulfillment of the requirements for the Degree in Masters of Technology in Homeopathy, Durban University of Technology, Durban, South Africa, 2015. / Introduction In South Africa homoeopathy is relatively unfamiliar, even though it has been in existence with formal qualification from 1989 at the Durban University of Technology, (formerly Durban Institute of Technology and Techikon Natal) as well as the University of Johannesburg formerly Wits Technikon). A large portion of the South African public is unclear with regards to homoeopathic understanding and homoeopathic medicine use. South African studies exploring the perception of homoeopathy have revealed that there is a degree of ignorance or misinterpretation of homeopathy. The objectives of this study were to expand the database of knowledge regarding the patients’ experiences of homoeopathy, by investigating their experiences of homoeopathic care rendered at a PHC facility in the eThekwini district, namely, the Redhill homoeopathic clinic. This study was guided by the following grand tour question: What are the experiences of patients of homoeopathic care rendered at a primary healthcare clinic in the eThekwini District? Aim of the study The aim of this study was to determine the experiences of patients receiving homoeopathic care rendered at a primary healthcare facility in the eThekwini district. Methodology A qualitative, explorative, descriptive and contextual design was employed. Qualitative research in this study was considered the most appropriate method to gain an in-depth understanding of the patients’ experiences of homoeopathic care. Convenience sampling was used to recruit a minimum of 10 potential research participants from patients receiving homoeopathic care at the Redhill homoeopathic clinic, but the sample size was only determined once data saturation was obtained. The study population were patients who were visiting the Redhill homoeopathic clinic for the second time or more and those who had utilized homoeopathic remedies. The data was collected and analysed using Tesch’s eight-step procedure. Results Results from this study showed that the study group had knowledge of homoeopathy and that there is growth in the knowledge of homoeopathy as compared to previous studies. The researcher observed that Indian participants had a better understanding of homoeopathy than African participants. Participants showed great confidence in homoeopathy and most of them revealed a high level of satisfaction with the homoeopathic treatment and were very happy with the service delivery. Results showed that there had been an improvement of the patients’ ailments since the commencement of homoeopathic treatment. / M