The benefits of new IT-induced organisational changes, such as new organisational information systems (IS), depend on the degree that system users adapt by proactively changing themselves, their work routines, and even the technology itself in order to reap its strategic capabilities and advantages. However, researchers are increasingly concerned that IS research has provided very little indication about how IS users’ IT adaptive strategies are formed and evolved over time and how such adaptive behaviours employed by IS users influence subsequent IT use and individual-level performance outcomes. This thesis investigates in-depth the evolution of IT adaptation behaviours towards disruptive IT events in the case study of a Medical Clinic attached to one of Iran’s elite Oil and Gas industry companies. The case study investigated the individual coping behaviours of the employees of this Medical Centre as a consequence of the introduction of a mandatory Work System Computerisation (WSC) initiative. Work System Computerisation project refers to both the replacement of manual work processes with computers as well as modernisation of the existing out-dated computerised work systems in the medical centre under investigation. According to the case study, each of the seven sub-units of the Medical Centre implemented a different WSC scheme and the consequences of the introduction of the scheme resulted in differing outcomes among the employees of those sub-units, such outcomes being related to a complex interplay of the individuals’ coping behaviours, appraisals and emotional responses and the environment. The term ‘Disruptive IT event’ in this study refers to any enhanced or completely new information technology in different units within the medical centre (i.e. Work System Computerisation schemes) that replaced and disrupted existing work processes/practices and had resulted in disruptive and unpredictable changes to users’ daily routines. The theoretical lens used in this study is the Coping Model of User Adaptation (CMUA) elaborated by Coping Theory, which also underpins the model. CMUA provides a useful theoretical basis for deeper understanding of users’ adaptive responses to a new work information system (IS) as well as direct analysis of the impact of such adaptive responses on system usage. The other theoretical concept used, which addresses issues not readily covered by the CMUA, was a typology of adaptive behaviours from Roth and Cohen (1986): avoidance vs. approach. This allows for further clarification of how different types of individual-level adaptation acts evolve over time and affect individual-level IT use outcomes. Furthermore, how these various adaptive acts enhance or hinder the extent to which the new IT is used can also be explained. The research questions guiding this thesis are as follows: (1) How do IS users’ adaptation tactics and strategies evolve over time when dealing with a disruptive IT event? (2) How do alterations in users’ coping strategies subsequently influence their IT use outcomes and overall performance? The study’s methodological approaches and underlying philosophical assumptions followed an interpretive research approach. A broadly interpretive approach was adopted in this study with the aim of understanding the complexity of human sense making and their IT adaptation behaviours as the situation emerges. The research was carried out in one state of Iran, Mashhad, and took place during the period of 2011-2012. The findings of this thesis have both theoretical and managerial implications. From a theoretical perspective, this study expands on the work of Beaudry and Pinsonneault (2005) who suggested that the process of user adaptation could be understood in light of coping theory. The results of this study and the additional identified perspectives and enhancements which are represented in the following ways could help to advance the field of user IT adaptation behaviours in IS research. This study contributes to the existing IT adaptation literature by providing rich insights into the phenomenon of user IT adaptation behaviours within the context of Iran. Adopting an interpretive approach through a longitudinal process-oriented perspective has provided a greater understanding of the patterns of user adaptation to IS, users’ psychological constructs, initial patterns of their coping strategies, the alterations in such coping efforts over time, and the consequences of these evolutions on IT use outcomes in different divisions within a healthcare environment. The appraisal of ‘challenge’ is an influential contributor to the users’ subsequent adaptation process that CMUA is mute about it. The findings indicate that since the challenge appraisal represents a ‘positive stress’, some levels of challenge are useful to mobilise IS users towards IT adoption and use. The correlated concerns identified in the research (i.e. a web of complex personal, social and technical concerns) play a vital role on users’ adaptation processes following the IT implementation and over time. This highlights the importance of feedback loop in the adaptation process (which represents users’ revaluation process), and how the direct and indirect impacts of such interventions affect users’ reassessments of the IT event and their subsequent efforts and outcomes.  The concept of emotion that is missing from CMUA is influential especially where non-IT savvy users’ behaviours toward significant IT events may be influenced by extreme emotions.  Outcomes of this study highlight the theoretical importance of preserving the distinction between approach-, and avoidance-oriented emotion-focused behaviours in exploring how emotion-focused behaviours may influence behavioural outcomes such as system usage. The consideration of parallel processes for users’ IS appraisal is another area of theoretical expansion. The findings also suggest implications for practice as well as directions for future research. Understanding how employees’ IS appraisals considerably affect coping efforts and ultimately their technology performance outcome is critical for successful IT implementations and use in work settings. The results could assist decision makers in assessing user adaptation concerns and the intensity of such apprehensions at each phase of the change process and hence address them more effectively.

Thesis advisor: Ce Shen / A compelling body of literature suggests that negative appraisal may be associated with adverse reactions to traumatic stress (Ehlers & Clark, 2000). However, very few studies have examined how cognitive appraisal influences posttraumatic adaptation in people with serious mental illness (SMI) despite evidence of disproportionately high prevalence rates of trauma exposure and Posttraumatic Stress Disorder (PTSD) in this population. The major purpose of this study was to examine the relationship between negative appraisal and PTSD symptoms among adults diagnosed with SMI. It was hypothesized that negative appraisal would have a positive and significant association with traumatic stress symptoms in a clinical sample of community clients diagnosed with major mood and schizophrenia-spectrum disorders when controlling for gender, total lifetime trauma, substance use, and severity of symptoms associated with SMI. Multiple regression was employed to conduct a secondary analysis of clinical data from 291 community support clients who were receiving services from three community mental health centers in the state of Rhode Island during March to September 2009. Results supported the main hypotheses that all three types of negative appraisal with respect to self, world /others, and self blame as well as overall appraisal were positively and significantly associated with PTSD symptoms. / Thesis (PhD) — Boston College, 2011. / Submitted to: Boston College. Graduate School of Social Work. / Discipline: Social Work.

The program of research reported here was concerned with what makes difficult face-to-face communication in work settings difficult. A framework for analysing this problem was developed by bringing together the disparate literatures of communications theory and cognitive appraisal theory. The framework identified the outcome of an instance of face-to-face communication at work as a function of features of the situation, the appraisal that the worker makes in the situation, and the response strategies selected for dealing with the situation. The research program was directed to operationalising these constructs and studying their interrelationship. The first two studies reported in the thesis (Studies 1 and 2) revealed the types of communication encounters that are most difficult to manage at work, and offered insight into why these situations are difficult. Qualitative and quantitative data were gathered and the quantitative data analysed using multidimensional scaling techniques. The results provided a taxonomy of difficult communication situations in the workplace. The next two studies (Studies 3 and 4) focused on the development of measures of primary and secondary appraisal, and on a taxonomy of response strategies applicable to work settings. A new measure of primary appraisal was developed from qualitative data pertaining specifically to the domain of difficult communication contexts. Principal components analysis was used in the development of the response strategies instrument. Study 5, the final study, reported the results of the application of cognitive appraisal theory to the context of difficult communication at work. In this study, the theory was applied to four difficult communication situations identified in Study 1, and the relationships among appraisal, response strategy, and outcome were investigated using principal components analysis and, subsequently, hierarchical regression analysis. The results indicated that, as the appraisal of the context varies, so too does the choice of response strategy, lending support to the transactional model. Appraisal contributes significantly to response strategy choice and to the outcome of the situation over and above that offered by response strategies alone. In addition, the findings revealed that appraisal of the situation differ across situations and according to the status of the other person in the encounter. The findings of the series of studies reported here point to the value of viewing difficult communication situations in the workplace in terms of the interrelated constructs of situations, appraisals, strategies rather than, as more commonly, in terms of characteristics of ‘difficult’ persons. Some situations are inherently more difficult than others, appraisals alter the difficulty level of situations, and the availability of response strategies influence outcome. Appraisal is, however, a construct of central importance, in much the same way it is in the research context from which it was appropriated, viz stress research. Appraisal contributes significantly to choice of response strategy and directly to outcome over an above the contribution of response strategy. The research program was not without its shortcomings, among them the reliance on retrospective reports of participants about their behaviour, and these need to be addressed in future research. The findings as they stand do, however, point to more useful ways of conceptualising difficult situations at work and devising methods of intervention that will ensure better outcomes, in a significant area of life in the modern workplace.

<p>People  have  different  strategies  to  regulate  and  control  their  own emotions.  For  short-term  emotion  regulation  of  visual  stimuli, cognitive reappraisal and attentional deployment are of relevance. The present  study  used  self-ratings  and  eye-tracking  data  to  replicate previous  findings  that  eye  movements  are  effective  in  emotion regulation.  25  participants  (6  males)  watched  positive  and  negative pictures in an attend condition and a decrease emotion condition. They rated  their  emotional  experience  and  their  eye  movements  were followed  with  an  eye-tracker.  Ratings  showed  that  they  perceived pictures as less emotional in the decrease condition as compared to the attend condition both for positive and negative pictures. This decrease in  ratings  of  emotional  response  was  larger  for  positive  than  for negative  pictures.  Eye-tracking  data  showed  no  significant  effect  of emotion  regulation condition. Further  research  is proposed  to  include self-ratings  in  studies  of  physiological  changes  due  to  emotion regulation,  to  differentiate  between  strategies  of  emotion  regulation potentially used by participants.</p>

People  have  different  strategies  to  regulate  and  control  their  own emotions.  For  short-term  emotion  regulation  of  visual  stimuli, cognitive reappraisal and attentional deployment are of relevance. The present  study  used  self-ratings  and  eye-tracking  data  to  replicate previous  findings  that  eye  movements  are  effective  in  emotion regulation.  25  participants  (6  males)  watched  positive  and  negative pictures in an attend condition and a decrease emotion condition. They rated  their  emotional  experience  and  their  eye  movements  were followed  with  an  eye-tracker.  Ratings  showed  that  they  perceived pictures as less emotional in the decrease condition as compared to the attend condition both for positive and negative pictures. This decrease in  ratings  of  emotional  response  was  larger  for  positive  than  for negative  pictures.  Eye-tracking  data  showed  no  significant  effect  of emotion  regulation condition. Further  research  is proposed  to  include self-ratings  in  studies  of  physiological  changes  due  to  emotion regulation,  to  differentiate  between  strategies  of  emotion  regulation potentially used by participants.

Few health studies of psychological stress have examined individual socio-environmental stressors in the field at a daily path scale. An individual's conception of a stressful experience is inextricably linked to the process of cognitive appraisals, which are the meanings assigned to social situations and environments. Directly assessing individual stress exposures in the field as they are experienced requires mobile measures that are people-based, rather than using place- or activity-based proxies. The integration of time geography and psychology's theory of daily hassles/uplifts allow for the measurement of stressors from a geographic perspective. This study advances research on socio-environmental health exposures by (1) focusing on measuring a cognitive health exposure; (2) using mobile methods to acquire quantitative and qualitative field data; and (3) geo-referencing physiological responses to examine daily path patterns and commonalities in stress exposure. In this study, spatiotemporal paths linked with physiological measurement are combined with individual narratives on stress, place, and social situations to examine socio-environmental factors that influence stress exposures. Mobile measurement tools include wristwatch Global Positioning System (GPS) units with synched heart rate monitors and digital audio recorders. Stress as operationalized in this study is a negative cognitive appraisal and related physiological reaction to internal dialogues and the surrounding socio-environment assessed through heart rate reactivity (HRR) and individual accounts. Measuring geographically referenced physiological responses and personal accounts is a novel field approach that captures the acute stressful episodes that are a part of daily life. Results show that there is a difference between measuring stress through a static metric like the Student-Life Stress Inventory (SSI) and assessing stress with mobile self-report and monitored measures. The negative correlation between HRR and SSI total score appears to highlight the divide between fundamentally different measurement methods for stress exposures; active versus passive. Regardless of the relation with previous psychometrics the mobile measures used in this research produced a 75 percent concordance between the participants self-reported stress episodes and monitored heart rate (HR) logs. HRR episodes that build in intensity and then ebb toward the end are more common than those that have an abrupt beginning and ending point. The incorporation of ethnographic audio diaries and the participant survey provided insight about the influence of academic pressures on socio-environmental contexts relating to stress experiences.

Is resilience effortlessly innate or is it an acquired skill developed through the endless battle between thriving and self-destruction? The first goal of the present research is to identify mechanisms of resilience. The second goal of the research is to identify mechanisms of resilience, solidifying and expanding upon previously identified mechanisms and examining novel mechanisms. The third goal is to clarify the resilience process as a whole by examining the order of mechanisms that individuals use to foster their resilience within the workplace. It is hypothesized that (1) Autonomous motivation will be the primary foundational mechanism of resilience; (2) Emotional intelligence, challenge appraisals, positive humour and risk-taking will be important mechanisms of resilience and mediate the relationship between autonomous motivation and resilience; (3) The order of mediators will be important in the process of developing resilience; (4) Emotional intelligence will precede challenge appraisals, and risk-taking will precede positive humour. This research project is comprised of 5 studies. Studies 1-4 use linear and multiple regressions to conduct multiple mediation models to evaluate and examine mechanisms of resilience. Study 5 uses a deductive content-analysis approach to analyze qualitative data, to help better understand the nuances of resilience that quantitative data cannot illustrate. Resilience research has many discrepancies relating to its process and mechanisms thus, this research project offers important potential fundamental contributions. By identifying and solidifying mechanisms of resilience, training, counseling, and education will be better informed to have greater success in fostering resilience within individuals and across contexts.

This study aimed to examine the role of secondary appraisal of the event, cognitive appraisal of the situation, emotions experienced and coping styles used after a real life stressful event that university students experienced. Five hundred and sixty students (271 females and 289 males) from Middle East Technical University voluntarily participated in the study. A pilot study which consisted of two stages, interviews and survey was conducted before the main study in order to test the appropriateness and applicability of the appraisal and emotion measures. Cognitive Appraisal of the Situation Scale (CASS), Emotions Checklist, Cognitive Appraisal of the Emotion Scale (CAES) and Coping Styles Scale (CSS) were used to assess cognitive appraisals, emotions and coping styles. Stress level, harm/loss and threat appraisals of the stressful events, cognitive appraisal of situation, emotions experienced by the individuals after the stressful event, cognitive appraisal of the emotions and coping strategies used by the participants were the variables used in the structural equation modeling (SEM). The results of the analysis revealed that, problem focused coping was predicted by positive emotions and cognitive iv appraisal of emotion. Emotion focused coping was predicted by negative emotions, stress level and secondary appraisal. The results also yielded that cognitive appraisal of emotion was a moderator variable between positive emotions and problem focused coping. Findings of the research were discussed in the framework of Cognitive Theory of Emotions and Interactional Model of Stress and Coping.

The research investigated consumers' decision-making process during pre-adoption and consumption stages of consumer-based technologies via the context of mobile apps. In an attempt to integrate consumer resistance in predicting the end-decisions to adopt/not adopt or continue/discontinue the use of a technology, the study presented some interesting findings. Employing the theoretical framework of cognitive appraisal theory, the study integrated the TAM, paradoxes of technology, and coping strategies to propose and empirically validate a process-based model of decision-making.Data were collected via a self-administered web-based survey. Two versions of the questionnaire were used to elicit consumers' responses from adopters and non-adopters of mobile apps. A total of 646 smartphone owners responded to the survey, of which, 375 respondents had downloaded apps in the past and 271 respondents had not downloaded any apps. The proposed hypotheses were tested using structural equation modeling.Results demonstrated that most part of the TAM3 framework is replicable in a consumer-based setting. Additional findings provided evidence for the strong role of goal relevance in the TAM framework. The study also supported the effect of perceived usefulness and perceived ease-of-use on different technology paradoxes. The factor structure of the technology paradoxes suggested three distinct dimensions. Consumers' evaluation of control, freedom, newness, assimilation, and fulfillment of need as derived from the use of mobile apps was captured by Perceived Benefits. The construct, Perceived Apprehension, comprised of consumers' assessment of the chaos, enslavement, obsolesce, isolation, and creation of needs as a result of using mobile apps. Finally, the factor, Perceived Obscurity, investigated the confusion and/or ambiguity within individuals by measuring their perceived inefficiency and incompetence in using mobile apps.Most importantly, separate investigations of the pre-adoption and consumption stages highlighted consumers' use of varying degrees of resistance as influenced by their appraisal of the technology. The non-adopters resisted the use of mobile apps by either being indifferent towards it or postponing the decision to adopt. The adopters of mobile apps were also found to reject its use by distancing, abandoning, or neglecting the apps. The role of positive coping investigated the positive behavioral tendencies employed by consumers to overcome the challenges of using mobile apps. Managerial implications are discussed.

Many children experience symptoms of mental health problems and a significant proportion reach clinical thresholds of psychological disorder. It has been argued that the rising incidence of these problems and widespread failure to scale effective treatments for those in need means that prevention and early intervention in the development of emotional and behavioural problems is a public health priority. Child development is shaped by many forces, including for example parenting and peer relationships, this PhD is very specifically interested in the consequences of stress for children’s emotions and behaviour. Although the effects of stress are largely deemed negative, striking individual differences are almost universally observed. In the context of equivalent stressors, some children experience poorer outcomes, some remain relatively unaffected and others appear to experience better outcomes. Understanding what causes these differences is important for advancing our knowledge of the stress process, and is also key to designing services to improve children’s emotions and behaviour. This PhD has four aims. Firstly, it examines the relationship between two routine, school- based stressors and children’s emotional and behavioural outcomes. Secondly, it investigates the role of the cognitive appraisal process in accounting for individual differences in those outcomes. Thirdly, it examines the conditions under which cognitive appraisal operates, both in terms of its role as an organiser of coping efforts and cortisol (a stress hormone) as well as the extent to which children display consistency in their appraisals across contexts. Fourthly, it outlines the implications of the study for policy and practice efforts to improve children’s emotions and behaviour. The empirical study was designed as a prospective longitudinal study, following 66 children over the course of one year in which they experienced two routine, school-based stressors (KS2 exams and transition). Participants were recruited via opportunity sampling methods, and a combination of psychological and physiological data were collected at four time points.