This diploma thesis deals with a marketing communication mix. The introductory part deals with theoretical background. In the second part, I focus on the analysis of the current company marketing situation. The concluding part deals with the proposal of a new communicative mix, the goal of which is to raise awareness about the brand and attract new customers.

This study describes how information spread on the internet by examining diffusion, framing and source use surrounding coverage of the 2010 best-selling book, The Immortal Life of Henrietta Lacks. The book presented a rare opportunity to view how a story about science, discovery and race became a best-seller within weeks after its publication. Through a mixed-methods and case study approach, the author examines patterns of coverage using Google Alerts that traced the book's online coverage in the first six months of its release. The author found that online information clustered around several themes with the most prominent describing aspects of science and scientific discovery, followed by the book's characterization as a "best seller" or "good read." Another recurring theme centered on issues surrounding exploitation in human research. In addition, the study reveals that sources who "set the frame" for coverage were most likely to be media figures, including Oprah Winfrey, Alan Ball and HBO films, in addition to newspapers and individual journalists and science writers. By examining the relationship of online frames with sources, the author found that a diversity of frames is paired with key sources: that is, multiple themes co-occur with source mentions, although the themes may not have been generated by the sources themselves. Rather, sources are linked to narrative frames by others who generate online coverage. The author concludes that, while key sources initially set a message's frame, once diffused, the message may take on other qualities.

This study is a qualitative evaluation of generated and nongenerated publicity using Unisa as a case study over a period of six months. The qualitative data were quantified through the use of content analysis. The study takes as its point of departure the importance of an integrated marketing communication approach. It indicates how an integrated marketing communication approach can secure that an organisation's publicity efforts contribute effectively to its marketing objectives. In addition, it indicates that an organisation can also deal with nongenerated, negative publicity much more effectively within such an approach. This study establishes that because Unisa did not adopt an integrated marketing communication approach, it had a detrimental effect on its efforts to generate publicity as well as on its efforts to deal with negative publicity. These findings are discussed in terms of specific criteria for generated and nongenerated publicity within an integrated marketing communication approach. / Communication Science / M. A. (Communication)

Integrated marketing communication (IMC) is a concept which has been explored in commercial contexts by numerous studies. Numerous scholars in the literature highlight the benefits of adopting an IMC approach which creates message consistency, amongst others. However, there is still limited literature on the adoption and use of IMC in the context of non-profit organisations involved in social marketing campaigns to support their behavioural change messages. Insight into the adoption and use of an IMC approach could be useful to non-profit organisations involved in social marketing as it could increase the success of behavioural change messages. This study aims to explore the use of IMC by one non-profit organisation within a social marketing context. By doing so the study proposes and refines IMC criteria for social marketing to support behavioural change messages and thus contributes to the existing body of knowledge on using IMC in social marketing. The study uses a single case study approach which includes using three data collection methods to collect data from the South Africa National Blood Service (SANBS) to evaluate its social marketing campaigns according to proposed IMC criteria for social marketing. Based on the findings revised IMC criteria which are more tailor-made for social marketing to support behavioural change messages are proposed. It became evident that non-profit organisations need to be sensitive to the complexities of communicating messages aimed at behavioural change. A proper understanding and application of more tailor-made IMC criteria for social marketing can thus benefit non-profit organisations to effectively communicate behavioural change messages through their social marketing campaigns / Communication Science / MA (Communication Science)

Title: Marketing research of PSG Zlín fans' satisfaction Objectives: The aim of the diploma thesis is to find PSG Zlín fans' satisfaction and propose actions that would lead to an increase fans' satisfaction in following seasons. Methods: To determine the satisfaction of the fans of the PSG Zlin hockey club it has been used the method of a quantitative research with the help of an electronic questionnaire. This electronic questionnaire based on a large sample of fans enables to uncover sufficient data and analyses fans' satisfaction by various aspects. Results: The analysis and interpretation of data gained from marketing research have found that fans are very satisfied with many aspects. The most important thing for fans is the atmosphere in the stadium and the sport performance. The least interesting aspect was the supporting program, whom the fans are not completely satisfied. Overall, the greatest range for improvement was found in the allocation of a place for families and the improving of service during home matches. Regarding social networks, websites and merchandising exists mostly good satisfaction about the value of 2 (1 - very satisfied, 5 - very dissatisfied). Generally, fans would welcome more information, coverages and interviews behind the scenes of the club. Keywords: sports...

Made available in DSpace on 2015-12-03T18:33:04Z (GMT). No. of bitstreams: 1 Saul_Faingaus_Bekin.pdf: 879663 bytes, checksum: bcd8cc47a6252168283df0d6883c7a69 (MD5) Previous issue date: 2002-11-08 / Educating customers about key trends and new products is all very well, but if an organization??s internal audience does not have the same knowledge then it is courting danger. Successful relationship marketing must start with harmonious internal relationships. The use of internal communication as a powerful resource of EndoMarketing - the marketing to employees, building client relationship is an attractive alternative to companies in general, and particularly to the banking industry. A brief historical description of the banking sector is provided herein in order to substantiate this study covering the effectiveness of internal communication programs. This resource is gaining gradual acceptance and practice in order to inform and engage branch managers of banking institutions towards meeting their business objectives. Managers interviewed for this study conducted in S??o Paulo city confirmed having knowledge of internal communication actions and confirmed its effectiveness in meeting said objectives, therefore indicating a convergence between the results for this case study and the concept of EndoMarketing. The selected literature is used as reference for the analysis of the data gathered in the interviews. / Preocupar-se em educar clientes sobre aspectos diferenciais de servi??os ou produtos, atuais e novos, ?? muito certo; mas se a popula????o interna de uma organiza????o - seus funcion??rios - n??o disp??em do mesmo conhecimento ent??o ela est?? cortejando o perigo. O marketing de relacionamento deve iniciar com relacionamentos internos harm??nicos. O uso da comunica????o interna, como um poderoso recurso do EndoMarketing - o marketing dirigido ao publico interno, para a constru????o do relacionamento com clientes, ?? uma das alternativas oferecidas ??s empresas em geral, e com maior especificidade ??s do setor de servi??os financeiros, objeto deste estudo. Ap??s uma breve descri????o recente do setor banc??rio, o enfoque procurou ent??o destacar no setor das institui????es financeiras, da mesma forma que em outros setores da atividade de servi??os, que o uso da comunica????o interna vem se ampliando consideravelmente, em fun????o das exig??ncias cada vez maiores da competitividade. Procurou-se identificar junto aos gerentes de ag??ncias de uma institui????o banc??ria em S??o Paulo - capital, o seu conhecimento para cumprir objetivos empresariais a partir das a????es de comunica????o interna praticadas. Confirmou-se a efetividade n??o s?? do instrumento mas tamb??m das campanhas praticadas dentro da institui????o estudada dirigidas aos funcion??rios em geral, e mais particularmente aos gerentes de ag??ncia. O estudo evidenciou ainda que os gerentes entrevistados possuem pleno conhecimento das a????es de comunica????o interna, havendo converg??ncia entre os resultados obtidos no estudo explorat??rio, e demonstrando que a institui????o banc??ria em que foram realizadas as entrevistas confirmam a efic??cia da comunica????o interna como um recurso do EndoMarketing. A literatura selecionada ?? utilizada como refer??ncia para a an??lise dos dados obtidos.

Musicians are cultural entrepreneurs, operating as human brands in the South African music industry. The ability to manage their brand effectively may give them an added advantage to compete successfully in this industry. This study sought to explore the integrated marketing communications (IMC) practices of South African musicians in brand promotion. Using a qualitative design, interviews were conducted with practising South African musicians to collect data. The results revealed that South African musicians use multiple marketing communications tools to promote their brands in multimedia campaigns. However, not all the elements required for integrated marketing communications were in evidence. Results from this study may be used by entrepreneurial South African musicians to create a strategy for integrated marketing communications in promoting their brand in the South African music industry and may also contribute towards the practical application of IMC within the broader field of marketing management. / Business Management / M. Com. (Business Management)

This study is a qualitative evaluation of generated and nongenerated publicity using Unisa as a case study over a period of six months. The qualitative data were quantified through the use of content analysis. The study takes as its point of departure the importance of an integrated marketing communication approach. It indicates how an integrated marketing communication approach can secure that an organisation's publicity efforts contribute effectively to its marketing objectives. In addition, it indicates that an organisation can also deal with nongenerated, negative publicity much more effectively within such an approach. This study establishes that because Unisa did not adopt an integrated marketing communication approach, it had a detrimental effect on its efforts to generate publicity as well as on its efforts to deal with negative publicity. These findings are discussed in terms of specific criteria for generated and nongenerated publicity within an integrated marketing communication approach. / Communication Science / M. A. (Communication)

Integrated marketing communication (IMC) is a concept which has been explored in commercial contexts by numerous studies. Numerous scholars in the literature highlight the benefits of adopting an IMC approach which creates message consistency, amongst others. However, there is still limited literature on the adoption and use of IMC in the context of non-profit organisations involved in social marketing campaigns to support their behavioural change messages. Insight into the adoption and use of an IMC approach could be useful to non-profit organisations involved in social marketing as it could increase the success of behavioural change messages. This study aims to explore the use of IMC by one non-profit organisation within a social marketing context. By doing so the study proposes and refines IMC criteria for social marketing to support behavioural change messages and thus contributes to the existing body of knowledge on using IMC in social marketing. The study uses a single case study approach which includes using three data collection methods to collect data from the South Africa National Blood Service (SANBS) to evaluate its social marketing campaigns according to proposed IMC criteria for social marketing. Based on the findings revised IMC criteria which are more tailor-made for social marketing to support behavioural change messages are proposed. It became evident that non-profit organisations need to be sensitive to the complexities of communicating messages aimed at behavioural change. A proper understanding and application of more tailor-made IMC criteria for social marketing can thus benefit non-profit organisations to effectively communicate behavioural change messages through their social marketing campaigns / Communication Science / MA (Communication Science)

The study aimed to determine the marketing communication methods used by Namibian clothing and textile SMEs operating from Katutura and Khomasdal Incubation Centres. A quantitative methodological approach was followed in this study. The sample comprised 45 SMEs with business operations at Katutura and Khomasdal Incubation Centres. A simple random sampling method was selected as the researcher made use of an SME name list provided by the City of Windhoek. A structured questionnaire was used to collect research data. Cross tabulations, correlations and descriptive analyses were used to analyse the research results. The research indicated that the top five most regularly used marketing communication methods are direct sales, „word-of-mouth‟, point-of-sale materials, networking, and newspaper advertisement. The least regularly used marketing communication methods are YouTube, television, direct mail, press releases and coupons/vouchers. Networking was the second most important and effective marketing communication method. Trade shows was the third most-preferred marketing communication method and the reasons advanced were „it gives me the opportunity to talk to and interact with my customers‟. It is recommended that the City of Windhoek should create incentives for current SMEs operating from Katutura and Khomasdal Incubation Centre to leave the incubation centre for new upcoming SMEs. Further research is necessary to establish the reasons why SMEs do not grow as expected and graduate from the incubation centres. Further research is also necessary to determine challenges faced by Namibian SMEs when considering which marketing communication methods to use. The conducted research recommends that different media houses be approached to design and determine special marketing packages for SMEs. Special SME development or advert sections can be negotiated with newspaper outlets. The major limitation of this study was that it was confined to clothing and textile manufacturing businesses. / Business Management / M. Com. (Business Management)