Learning Analytics plays an increasing role in the analysis of virtual learning activities. This article addresses the gap between educational needs and technical supply. By means of a Systematic Literature Review of the LAK conferences the authors extracted observations, methods and tools which represent potential solutions for a given eCollaboration scenario. Based on three prioritised examples of an observation sheet, methods are derived and recommendations for the use of Learning Analytics tools are given. The result is a catalogue that enable users to select suitable methods and tools for an implementation. The (semi-) automation can increase the efficiency of Community Managers in monitoring the participants and hence make real-time intervention feasible.

Los usuarios de redes sociales están pasando por una etapa de transición donde ahora pueden andar con estas en cualquier parte. Mientras más avancen las tecnologías de hardware, mejorando los teléfonos e innoven las herramientas web, creando espacios más creativos en la web; más de cerca habrá que investigar a los consumidores de las mismas. Esta investigación pretende analizar las percepciones frente al contenido que los community managers preparan y la comunicación viral en redes que las marcas buscan hacer para conversar con sus consumidores. Es correcto asumir que la necesidad por los community managers sigue creciendo, lo difícil será dar a entender a más directores, gerentes y demás clientes que faltan ser capacitados con elementos de comunicación móvil a su alrededor, lo importante que es para sus futuros consumidores, que las marcas se comuniquen con ellos. Con newsjacking pretendo ayudar al publicista a volver a sus raíces periodísticas, donde el vivir el día a día, el convivir con los comentarios de la gente y conseguir su fidelidad es crucial para su formación como especialista en posicionamiento y crecimiento de las empresas en las redes sociales. Newsjacking es el método básico de entrenamiento para la carrera de gerencia de comunidades en línea. Las reglas de juego para los publicistas han cambiado y lo seguirá haciendo conforme las facilidades de comunicación se sigan desarrollando. Entonces, ¿Cómo puede una marca conocer a sus clientes sin invertir en una investigación de mercado? / Users of social media are going through a transition stage where they can now walk with them anywhere. The more hardware technologies develop, the better the phones and innovative web tools, creating more creative sites on the web; the more closely we will have to investigate those consumers. This research aims to analyze the perceptions regarding the content that community managers prepare and the viral communication in networks that brands seek to do to converse with their consumers. As it is correct to assume that the need for community managers continues to grow, it is also however difficult to persuade more directors, managers and other clients who need to be trained with mobile communication elements around them, how important it is for their future consumers, that the brands communicate with them. With newsjacking I intend to help the publicist and profesionals in advertisement to return to their journalistic roots, where living day to day, coexisting with the comments of the people and achieving his fidelity is crucial for their training as a specialist in positioning and growth of the companies in the networks social. Newsjacking is the basic method of training for the online community management career. The rules of the game for advertisers have changed and will continue to do so as communication facilities continue to develop. So, how can a brand know its customers without investing in market research? / Tesis

The video game industry has developed into a multibillion dollar industry. As the rise of social media and other online networks has enabled consumers to more easily express their opinions and critique about the products, these platforms become important when it comes to obtaining customer knowledge. The responsibilities of a community manager includes to obtain this knowledge and share it further with the game developers. Hence, a shared effort between the firm and the online communities of the firm can help create value for the customers in the long run. This study aims to gain a deeper understanding of the community manager's role within the process of transferring information from the communities into knowledge for the company, and also to explore how it differs in different sized companies. Theory regarding knowledge transfer and conversion, as well as customer knowledge management theory have be covered and in addition also theories on online communities. To achieve the aim of the study a qualitative and exploratory research was undertaken by selecting four case companies. Gathering the empirical findings, it became clear that one company had the most interesting community out of the four cases and therefore it became the main focus in the analysis. A community manager’s role is different depending on the company and its size. Larger firms are more concerned with a social media presence and smaller firms are more concerned with maintaining close relationships. Reaching a conclusion, it was clear that the community manager at Expansive Worlds, had several different roles within the process of knowledge transfer, in terms of acquiring, combining, and sharing knowledge.

Propose/Aim: The aim of this thesis is to examine the professional role of the Community Manager working for gaming companies. The thesis will examine which background and previous experience a Community Manager should have and the tasks included in the assignment to see how this new role can contribute to the development of gaming companies. Material/Method: The method used in this study is of a qualitative character. The data has been gathered through e-mail interviews with five people working as Community Managers in the gaming business and in addition, through a textual analysis of five job advertisements. The results were analyzed on the basis of carefully selected theories in the field of strategic communication. Main results: The main result of this study is that the Community Manager's most important task is to act as a link between the players and the game developers by communicating with both sides. The Community Manager can receive important feedback from the players which can contribute to the game development.