The thesis investigates the elaboration of text to improve the acquisition of computing skill by casual users. Manuals are currently the main method by which these users are helped to acquire such skills. However, since there is no control over the way that the manual will be made use of, and no control over the sequencing of task learning, manuals are rarely entirely satisfactory in supporting learning processes. The issue investigated in the present thesis is whether manuals can be modified by the elaboration of text in order to support learning. The thesis also investigates skill measurement techniques, methods of specifying training devices and the applicability of controlled laboratory experiments to this applied setting. A comparison of computing skill measurement techniques showed that the most valid and practical method consisted of short tasks to be carried out using the computing system. These tasks were used as the basis for the study of the effectiveness of manuals. Examination of the pertinent literature in the light of the problems of producing texts for casual users and a model of skill acquisition based on hierarchical task analysis produced several theoretical devices for improving manuals. A formal method of applying the devices to a standard text enabled the controlled examination of the theories…

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The purpose of this study was to determine a student‟s computer knowledge upon course entry and if there was a difference in college students‟ improvement scores as measured by the difference in pretest and posttest scores of new or novice users, moderate users, and expert users at the end of a college-level introductory computing class. This study also determined whether there were differences in improvement scores by gender or age group. The results of this study were used to determine whether there was a difference in improvement scores among the 3 campus locations participating in this study. Four hundred sixty-nine students participated in this study at a community college located in Northeast Tennessee. A survey, pretest, and posttest were administered to students in a collegelevel introductory computing class. The survey consisted of demographic data that included gender, age category, location, Internet access, educational experience, and the self-rated user category, while the pretest and posttest explored the student‟s knowledge of computer terminology, hardware, the current operating system, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. The data analysis revealed significant differences in pretest scores between educational experience categories. In each instance, the pretest mean for first semester freshmen students was lower than second semester freshmen and sophomores. The study also reported significant differences between the self-rated user categories and pretest scores as well as differences in improvement scores (posttest scores minus pretest scores), which were higher for new or novice users. Of the 3 participating campus locations, students at Location 1 earned higher improvement scores than did students at Location 2. The results also indicated that there was a significant difference between the types of course delivery and course improvement scores (posttest scores minus pretest scores). The improvement scores for on ground delivery was 5 points higher than the hybrid course delivery. Finally, the gender and age categories as compared to the self-rated user categories revealed no significant differences in the study.

Computer technology is developing so rapidly that the extent to which it is being utilized by counselors and counselor educators in their work is virtually unknown. The purpose of this study was to assess how much and in what ways counselor experts believe computer-related technology (CRT) is being utilized by professional counselors today. An additional purpose of this study was to determine projected use of CRT by the year 2008.Data were collected by means of a modified futures Delphi method in which a panel of 21 counselor experts comprised of one group of counselor educators, three groups of counselor practitioners, and one group of computer technologists completed three rounds of questions. The study, which was conducted entirely on the World Wide Web, requested Likert-type ratings of 53 generic work-related tasks in eight task categories for frequency of CRT use to accomplish the tasks and reasons for the selections. In addition, panelists rated ten specific CRT tools for frequency of use, and supplied written examples of current and future CRT use by counseling professionals.The findings of the study indicate counselors and counselor educators are using a large variety of CRT tools, including word processors, spread sheets, a variety of software programs, e-mail, chatrooms, listservs, databases, and other web-related tools to assist them in over half of job-related tasks today. Experts forecast CRT use by counselors will significantly increase by the year 2008, when professional counselors are expected to utilize CRT for at least 90% of their work-related tasks.It is suggested that findings of this study may provide an important foundation for much needed research investigating potential differences between therapeutic work accomplished with the help of CRT and traditional therapy, i.e., face-to-face therapy, in which computer technology is not utilized. Finally, results establish the need to implement and promote computer skills training and competency assessments in counselor education programs. / Ph. D.

Background: Computers are everywhere around us today and skills must be acquired in order for a person to use them. However, the topic of computer literacy is not researched enough to specify basic computer skills to consider an individual computer literate. This thesis will contribute to the research gap by investigating the computer skills of the workforce in the IT sector. Purpose: The purpose of this thesis is to examine the connection between computer programming and cyber security skills of the IT professional, e.g. is there a beneficial factor of this connection. Method: For this study the quantitative research method was used to gather data. The authors decided that the best way to reach their target group and answer the research questions was to conduct a survey and pose questions on the topics of computer literacy and cyber security. Conclusion: The results show that there is a statistical significance between the user’s security habits and his or her programming skills (or the absence of them). People who write code, defined as programmers, scored better on security skills survey, whereas their counterparts, the non-programmers, have some knowledge on the topic but they can never be absolutely sure of their cyber safety in the fast changing world of IT.

This study explores the internet experiences of women living in rural and regional Australia, their motives for internet uptake and use, the benefits they gain from using the internet, the difficulties they encounter in using the internet and whether the benefits are affected by technical factors, such as computer equipment and telecommunication infrastructure, availability of opportunities for developing online skills, and perceptions of the internet. Data was collected via an email snowball technique to contact women living in rural and regional Australia, resulting in participation by 40 women from throughout rural and regional areas. The research drew on the literature of internet research and media uses-and-gratifications. Although the internet is a relatively new communication technology, it has attracted a large amount of scholarly interest. However, there has been little research into internet use by individual populations. Women living in rural and regional areas of Australia experience geographical and social isolation, with limited access to goods, services and information, and could be expected, therefore, to gain significant benefits from use of the internet. However, the potential benefits of the internet could be offset by difficulties with internet use in rural and regional areas. A narrative approach was used to determine the motives for internet use by women living in rural and regional Australia, the benefits they gain from using the internet, the difficulties they encounter in using it and whether the difficulties affect the benefits they gain from internet use. The research findings show that, more than anything else, women living in rural and regional Australia use the internet to build and maintain relationships, including keeping in touch with family and friends, re-connecting with friends for the past and making new friends online. They also use the internet to facilitate involvement in community organisations, to contribute to social issues at the national, state and local level and to participate in community projects and events. In addition, women living in rural and regional Australia use the internet to undertake business and education related activities, pursue personal interests, seek emotional support and undertake practical tasks, such as finding and disseminating information, banking and shopping. However, the many benefits of the internet are offset to some extent by the many frustrations encountered in using it, particularly in regard to technical factors and developing online skills. Spam mail and viruses also cause considerable inconvenience.

Vertinami šeimos gydytojų kompiuteriniai įgūdžiai ir poreikiai Kauno, Klaipėdos ir Tauragės PSP įstaigose. Taip pat BPG naudojamasis IT darbe; įgūdžių tobulinimo galimybės. / Evaluate computer skills of general physicians and their needs in Kaunas, Klaipėda and Tauragė cities. Also IT needs at their work places, opportunities for computer skills improvement.

The purpose of the study was to investigate how individuals with access to flexible work arrangements (FWA) perceive their job satisfaction and whether computer skills had any impact on this relationship. Data collection was conducted through a Google survey questionnaire. The measurement instrument was based on MSQ to collect job satisfaction data and a questionnaire from a previous study regarding computer skills. The survey was then distributed to employees of a governmental agency for their responses. The study included 52 participants, whose responses were analysed using multiple regression analysis in SPSS, with computer skills used as a moderating variable, flexible work arrangements as an independent variable, and job satisfaction as a dependent variable. This aimed to explore any potential connection between job satisfaction and flexible work arrangements (FWA), as well as the influence of computer proficiency. The study's results revealed no significant correlation between FWA and job satisfaction. However, it was found that in the context of FWA, there was a significant correlation between computer proficiency and job satisfaction. / Syftet med studien var att undersöka hur personer med möjlighet till flexibla arbetsarrangemang (FWA) upplever sin arbetstillfredsställelse samt om datorvana har någon påverkan på detta samband. Metoden som användes för att samla in data var en enkät via Google survey. Mätinstrumentet baserades på MSQ för att samla in data gällande arbetstillfredsställelse och en enkät från en tidigare studie kring datorvana. Enkäten skickades sedan ut till en statlig myndighet där personalen fick svara. Studien hade 52 deltagare där svaren analyserades genom en multipel regressionsanalys i SPSS där datorvana användes som en modererande variabel, flexibla arbetsarrangemang som en oberoende variabel och arbetstillfredsställelse som en beroende variabel. Detta för att kunna se om det fanns någon koppling mellan arbetstillfredsställelse och flexibla arbetsarrangemang (FWA) men även om datorvana har en effekt på detta. Resultatet av studien visade inget relevant samband mellan FWA och arbetstillfredsställelse. Däremot så visade det sig att vid FWA (Flexibla arbetsarrangemang) så fanns det ett signifikant samband mellan datorvana och arbetstillfredsställelse.

A new hospital in United Arab Emirates (UAE) plans to adopt health information technology (HIT) and become fully digitalized once operational. The hospital has identified a need to assess basic computer literacy of new employees prior to offering them training on various HIT applications. Lack of research in identifying an accurate assessment method for basic computer literacy among health care professionals led to this explanatory correlational research study, which compared self-assessment scores and a simulated actual computer skills test to find an appropriate tool for assessing computer literacy. The theoretical framework of the study was based on constructivist learning theory and self-efficacy theory. Two sets of data from 182 hospital employees were collected and analyzed. A t test revealed that scores of self-assessment were significantly higher than they were on the actual test, which indicated that hospital employees tend to score higher on self-assessment when compared to actual skills test. A Pearson product moment correlation revealed a statistically weak correlation between the scores, which implied that self-assessment scores were not a reliable indicator of how an individual would perform on the actual test. An actual skill test was found to be the more reliable tool to assess basic computer skills when compared to self-assessment test. The findings of the study also identified areas where employees at the local hospital lacked basic computer skills, which led to the development of the project to fill these gaps by providing training on basic computer skills prior to them getting trained on various HIT applications. The findings of the study will be useful for hospitals in UAE who are in the process of adopting HIT and for health information educators to design appropriate training curricula based on assessment of basic computer literacy.

Doctor Of Philosophy / Department of Curriculum and Instruction / Rosemary Talab / The purpose of this study was to learn the perceived training needs of the support staff in the six Kansas Board of Regents’ (KBOR) university libraries. Based on data from field and pilot studies and advice from an expert panel, a survey instrument was designed to assess library support staff’s perceptions of their train needs on computer skills, interpersonal skills, supervision/management skills, important library/organizational support, helpful training delivery methods, and training sources. The survey instrument was administered to the entire 167 support staff in the six KBOR university libraries, with a return rate of 83 percent achieved through two mailings and two postcard reminders. Quantitative data from the responses to closed-ended questions were analyzed through descriptive measures and one-way multivariate analysis of variance (MANOVA). Qualitative approaches to code answers from open-ended questions were utilized in order to allow stakeholder themes to emerge. Quantitative analyses indicated that the respondents viewed the most important training topics for each area of the study to be: database searching and MS Office suites for computer skills; working with difficult people and managing priorities for interpersonal skills; training new employees and supervising student employees for supervision/management skills; being supplied with appropriate software, release time, and technical support were viewed as the most important library support that would help their training. The respondents perceived classroom instruction with a teacher and interactive classroom discussions as being the most helpful delivery methods. The respondents considered in-house trainers, supervisors, and co-workers as being the most helpful training sources. A series of MANOVA tests were conducted on the six areas of the study. At the alpha = .05 level, statistically significant differences were found in the respondents’ perceptions of training needs on computer skills measured by their work units, supervision/management skills measured by their work units and level of job responsibilities, the respondents’ perceptions of important library/organizational support measured by their total years in the library filed and age range, and the respondents’ perceptions of helpful training sources measured by their total years at current positions. Qualitative analyses provided 314 units of information on 32 themes on additional training topics, library/organizational support, delivery methods, and training sources. The top 10 themes were related to “Software programs,” “Windows operating systems,” “Release time,” “Supervisor/management support,” “Relevance/applicable training,” “Promotion/opportunities,” “Training for motivation,” “Classroom with feedback,” “Training materials,” and “One-on-one and in-house training.” Based on the findings, summaries, and conclusions of this study, the researcher made recommendations for further study that focuses on job training needs of support staff at university libraries, including a broader scope of training topics, motivating factors, the perceptions of library administrators on the support staff’s training needs, training needs on supervision/management for non-supervision support staff, differing views on library/organizational support, different training delivery methods, etc.