Countless millions of people in the world have little formally recognizable means for receiving any form of social justice. Laos, a small landlocked country in Southeast Asia, is a place that has seen some of the most brutal forms of poverty and violence. Over centuries, ethnic groups have been polarized and used by foreign powers to support their own agendas. In spite of this, the Lao people have consistently managed to recreate the peace and harmony that support their social relationships. Through the development and use of appropriate grassroots conflict resolution structures that do not require a formal court system, and exist outside the political arena, they have been able to resolve conflicts within and across cultural groups. Using in-depth interviews with different ethnic groups in Laos, this research examines traditional conflict resolution processes used in their communities. It identifies and discusses a Lao Conflict Resolution Spectrum, bringing particular attention to the Village Mediation Committee (Neoy Gai Geer). Laos' unique and most recognized conflict resolution ceremonies and rituals,the baci ceremony (soukhouan) and the reconciliation ceremony (soumma), are examined as tools for peacebuilding. These conflict resolution practices are significant in addressing conflict, repairing harm, rebuilding relationships, and restoring harmony to communities in conflict. The systems incorporate principles of effective conflict resolution, including transparency, accountability, inclusivity, flexibility, familiarity, accessibility, support networks, and relationship building. This research discovers how the conflict resolution systems of Laos are embedded in the fabric of grassroots life, and operate independently of the hierarchical structures that dominate governing institutions. It presents a case study of how people from a violent and impoverished past still manage to find ways to address their need for social justice and interconnectedness. The results provide greater understanding and appreciation of the contributions from diverse groups of people who are working daily to establish positive relationships, constructive and appropriate conflict resolution systems, and overall peace in their world. It demonstrates where peace can be found in difficult situations, among people who care little for political agenda and care a great deal about existing harmoniously with the people in their communities in order to mutually raise their quality of life.

Countless millions of people in the world have little formally recognizable means for receiving any form of social justice. Laos, a small landlocked country in Southeast Asia, is a place that has seen some of the most brutal forms of poverty and violence. Over centuries, ethnic groups have been polarized and used by foreign powers to support their own agendas. In spite of this, the Lao people have consistently managed to recreate the peace and harmony that support their social relationships. Through the development and use of appropriate grassroots conflict resolution structures that do not require a formal court system, and exist outside the political arena, they have been able to resolve conflicts within and across cultural groups. Using in-depth interviews with different ethnic groups in Laos, this research examines traditional conflict resolution processes used in their communities. It identifies and discusses a Lao Conflict Resolution Spectrum, bringing particular attention to the Village Mediation Committee (Neoy Gai Geer). Laos' unique and most recognized conflict resolution ceremonies and rituals,the baci ceremony (soukhouan) and the reconciliation ceremony (soumma), are examined as tools for peacebuilding. These conflict resolution practices are significant in addressing conflict, repairing harm, rebuilding relationships, and restoring harmony to communities in conflict. The systems incorporate principles of effective conflict resolution, including transparency, accountability, inclusivity, flexibility, familiarity, accessibility, support networks, and relationship building. This research discovers how the conflict resolution systems of Laos are embedded in the fabric of grassroots life, and operate independently of the hierarchical structures that dominate governing institutions. It presents a case study of how people from a violent and impoverished past still manage to find ways to address their need for social justice and interconnectedness. The results provide greater understanding and appreciation of the contributions from diverse groups of people who are working daily to establish positive relationships, constructive and appropriate conflict resolution systems, and overall peace in their world. It demonstrates where peace can be found in difficult situations, among people who care little for political agenda and care a great deal about existing harmoniously with the people in their communities in order to mutually raise their quality of life.

The aim of this thesis was to find out how the teachers I have interviewed, felt that they worked with and looked at conflict management. The aim was also to find similarities and differences in teachers' ways of working with conflict. With the help of my questions, I got answers to what I wanted to explore in my essay. I used these questions: What strategies do the teachers I interviewed for managing conflicts in preschool? What tools do the teachers I interviewed see as most effective in the process of conflict management? Are there differences and similarities in the way that the teachers I interviewed work with current conflict? What factors, according to the informants starts a conflict? What is the teachers’ definition of a conflict and how does their definition affect their approach when working with conflicts?In my study, I have used a qualitative approach in the form of structured interview, to get material for my thesis. In my interviews, I used an interview guide and a tape recorder.I analyzed my material using three different theories. The first theory is Vygotsky's theory of learning and development from a sociocultural perspective, the other is Skinner's theory of positive feedback and the third is Freud's psychoanalytic theory. I have also used the previous research to analyze my empirical material. Previous research describing various approaches to working with conflicts. I have also used the book Solution -oriented pedagogy as a tool to analyze my material.      The study shows that it seems as the most important thing in one's work with conflict, is the way a teacher look at and relate to a conflict. Many of the teacher see a conflict as something constructive and positive. There is a different approach and strategies in the way the different pre-schoolteachers work and help the kids to take on and resolve a conflict. The similarities in the teachers work with conflict is that they find dialogue as an important tool and that the language is important in resolving a conflict.

SAMMANFATTNING   Vi har valt att undersöka konflikthantering inom organisationer. Syftet med denna studie är att undersöka hur cheferna hanterar konflikter inom organisationen och hur de upplever detta. Vi menar att detta är ett understuderat ämne som av många olika orsaker bör lyftas fram och undersökas närmre. Konflikter kan få stora ekonomiska konsekvenser exempelvis genom minskad arbetsprestation, sjukskrivningar och så vidare. Konflikter kan också få slitsamma konsekvenser känslomässigt och psykiskt. Konflikter är något som i olika grader förekommer dagligen varför ämnet i allra högsta grad är aktuellt. Det är något alla är inblandade i och som de flesta tycker är obehagligt att hamna i, vår uppfattning är att det kan bero på att få vet hur konflikter bör hanteras och varför de uppstår. Något av det mest anmärkningsvärda i våra resultat var hur lågt stöd som fanns för några av cheferna i dessa frågor. De förväntades veta hur de skulle lösa konflikterna helt själva. Detta visar enligt oss på behovet av större kunskap på området.   Vi har intervjuat chefer från olika organisationer och utifrån deras upplevelse analyserat hur de agerat i dessa, för att se om vi kan identifiera de konflikthanteringsstrategier de har använt för att lösa konflikten. Vi har också analyserat vilka konsekvenser konflikten fått samt hur cheferna arbetade förebyggande mot att konflikter skulle uppstå. I den teoretiska referensramens första del redogörs för begreppet konflikt samt omkringliggande råden. I den andra delen är de teoretiska inslagen mer specifikt inriktade med områden som; konflikter inom organisationer,  identifiering av olika typer av konflikter, konflikthanteringsstrategier, makt samt kommunikation och ledarstilar.   I våra resultat har vi sett att chefer fäster stor vikt vid själva kommunikationen mellan sig och medarbetarna men också hur de har fokus på hur deras medarbetare för sina dialoger sinsemellan. Vi har sett att några av våra informanter inledningsvis avvaktar vid konflikter för att sedan ingripa om konflikten fortsätter. Dessa konflikter påverkade både medarbetare och chefers välmående. Vi har också sett att några av konflikterna har fått konsekvenser i form av att inblandade medarbetare inte får lönehöjningar vid löneutvecklingssamtal och att medarbetaren i vissa fall fått byta arbetsuppgifter till andra uppdrag med tydligare ramar för utförandet.   Att gå olika vägar för att avsluta anställningen var en av de konflikthanteringsstrategier vi kunde se. Exempel på förebyggande arbete för att motverka uppkomst av konflikter var: rekrytera medarbetare som passade i arbetsgruppen och samtala regelbundet med medarbetarna. Nyckelord: Konflikt, konflikthantering, kommunikation, chef, social interaktion

Conflict resolution theory and practice have been increasingly criticised for ignoring the centrality of culture in their attempts to find theories and models that are applicable universally, not only across cultures but also across levels of society. Mediation is one form of conflict resolution, which has come to occupy a central position in the resolution of disputes both at international and local levels. At the level of family disputes, family mediation has failed to engage users from different ethnic groups in England and Wales. This thesis explores the hypothesis that culture and, in particular, culturally defined concepts of gender are the important factors determining the success or failure of mediation in divorce disputes.

A major threat in present political climate is identity group conflict as shown in such disparate cases as former Yugoslavia, Rwanda , Northern Ireland and the rise in racism and xenophobia in Europe. Conflict Resolution theory has addressed itself to intervention in existing conflict situations either by third parties or the conflicting parties themselves but conflict prevention has been a relatively neglected area. This thesis takes a case study of relations between the Muslim and white majority communities in Bradford where underlying tensions occasionally erupt into conflicts which have national ramifications and sometimes international dimensions. Within this situation there is scope for conflict resolution work but also conflict prevention work. Reference is made to Northern Ireland where identity group conflict has been longstanding and where community relations approaches have ben tried and tested over a period of fifteen to twenty yeas. The community relations work already being undertaken in Bradford is explored along with where and how this needs to be strengthened. An action research project was undertaken to bring together young members of the Muslims and white majority communities in an attempt to assess the usefulness of workshop based approaches in improving inter-group relations and transmitting skills of conflict handling to the participants.

Since 1988, the states of Armenia and Azerbaijan have been engaged in conflict over the enclave of Nagorno Karabakh. The conflict has developed into one of the most intractable and complicated disputes in the international arena, with the main parties being the two rivalling sovereign states plus the 'unrecognised state' of Nagorno Karabakh. Despite the optimistic statements and claims by the OSCE and after many years of negotiations and talks, the peace process remains in stalemate. The research argues the virtues of Track Two diplomacy and highlights the successful instances where it has made important contributions to the 'official' or Track One diplomatic process. It also explores the potential of a 'no war no peace' situation by discerning the factors influencing the progress of the conflict. The research shows that a deeper understanding of the obstacles to peace is achieved by appreciating the significance of historical events as well as recognising the motives and interests of the different parties. The study reviews all major factors which have led to the failure of resolution efforts, particular the negative role played by Russia. It concludes that the scholars in the field of conflict resolution can bring about a lasting peace to this region, provided there is a fundamental change in the structure of the co-chairs of the OSCE.

The aim of this research is to expand the framework of contemporary conflict resolution by constructing a complementary relationship between Western epistemologies and a Buddhist epistemology. Despite its evolution and development through self-reflexivity and self-critique, contemporary conflict resolution established upon Western epistemologies has confined the understanding of human mind to social/cultural orientations and left a comprehensive and qualitative analysis of the potential of individual human mind underdeveloped. Buddhist epistemology, the central theme of which is to address human suffering that is mainly psychological and subjective, makes a critical analysis of human subjectivity in terms of how it can be become a root cause of suffering including conflict and how it can be addressed by gaining an insight into the social/cultural construction of human subjectivity. The argument of the thesis is that when a socially/culturally-oriented view of human mind and a deeper and more profound view of human mind are combined together, we can engage in a qualitatively richer and deeper analysis of the psychological and subjective dynamics of conflict resolution.

The purpose of this research project is to examine the role of conflict resolution in training programmes for military peacekeepers. It offers a significant contribution to the conflict resolution literature by providing contemporary analysis of where further manifestations exist of the links between military peacekeeping and the academic study of conflict resolution. The thesis firstly provides a thorough analysis of where conflict resolution scholars have sought to critique and influence peacekeeping. This is mirrored by a survey of policy stemming from the United Nations (UN) in the period 1999-2010. The thesis then undertakes a survey of the role of civil-military cooperation: an area where there is obvious crossover between military peacekeeping and conflict resolution terminology. This is achieved firstly through an analysis of practitioner reports and academic research into the subject area, and secondly through a fieldwork analysis of training programmes at the UN Training School Ireland, and Royal Military Training Academy 4 Sandhurst (RMAS). The thesis goes on to provide a comprehensive examination of the role of negotiation for military peacekeepers. This examination incorporates a historical overview of negotiation in the British Army, a sampling of peacekeeping literature, and finally fieldwork observations of negotiation at RMAS. The thesis discusses how this has impacted significantly on conceptions of military peacekeepers from both the military and conflict resolution fields. The thesis adds considerably to contemporary debates over cosmopolitan forms of conflict resolution. Firstly it outlines where cosmopolitan ethics are entering into military training programmes, and how the emergence of institutionalised approaches in the UN to 'human security' and peacebuilding facilitate this. Secondly, the thesis uses Woodhouse and Ramsbotham's framework to link the emergence of cosmopolitan values in training programmes to wider structural changes at a global level.

This investigation examines some of the potential underlying processes and factors associated with marital stability. Two studies were guided by Karney and Bradbury's vulnerability-stress-adaptation (VSA) model of marital development. Variables examined included negative affectivity, educational attainment, work and family stressors, conflict resolution styles, mutual problem solving, marital satisfaction, personal commitment, and divorce proneness. Study one used an existing data set consisting of 194 married couples and tested a part of the VSA model. Results indicate that high negative affectivity is associated with the endorsement of negatively toned conflict styles. In comparison to husbands, wives' negative affectivity and use of negatively toned conflict styles were found to be more detrimental to marital quality in general. Conflict resolution styles were able to explain the relationship between negative affectivity and marital quality for husbands more so than wives. Study two examined 186 newly married couples and tested additional paths of the VSA. The enduring vulnerability, negative affectivity, played a significant role in wives' and husbands' perceived stress and lower marital quality. Marital quality was significantly associated with how spouses personally communicated with their spouses about problems and concerns. Additionally, mutual problem solving was related to increased levels of stress for wives and husbands. There were partner effects for husbands' mutual problem solving on wives' perceived stress, but not vice versa. Last, mutual problem solving significantly mediated some of the relationships between enduring vulnerabilities, stressful events, and marital quality. Both studies highlight the impact communication processes have on a dyadic level in marital relationships. These findings will allow scholars, clinicians, and married individuals to further understand some of the factors and processes that contribute to dyadic adjustment and stable marriages.