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In an organization, coworkers are the people who have the most contact with a worker besides his or her supervisor. Past empirical evidence of social support in workplace research has focused on supervisor while support from coworkers is often discussed with social support and organization citizenship behaviors (OCBs). Based on Affective Event Theory (AET), this study extends previous research of coworker support by focusing on the personal emotion, reaction and opinion. The main points of this study include: What are the different types of coworker support and nonsupport behaviors? How do these coworker behaviors influence the workers¡¦ personal emotions? How do workers response to them? This qualitative study uses the Critical Incident Technique (CIT) to collect coworker behaviors as incidents, define criteria and analyze. This study finds that coworker support can predict the workers¡¦ emotion, reaction and opinion. Coworker support will help to enhance the displays of positive emotion, reaction and opinion of workers. In addition, people in positive emotion are more likely to response and think positively. They will keep interacting with others, dedicate to their job and identify themselves to their organizations. From a standpoint of practical management, in order to enhance organization performance, managers should improve organization environment to facilitate coworker support.

This research investigates the influence of gender, fear of AIDS, and the likelihood that a manager will share AIDS-related health information about an HIV/AIDS infected coworker with subordinates on a manager's decision to discipline an employee for refusing to work with the HIV/AIDS infected coworker. Data was obtained using questionnaires administered to 194 managers employed in service, manufacturing, and government organizations. Both fear of AIDS and sharing AIDS-related health information exhibited a significant unique negative relationship with the decision to discipline. No significant unique relationship was found between gender and the decision to discipline. However, gender was found to moderate the relationship between fear of AIDS and the decision to discipline. There was a significant negative relationship between fear of AIDS and the decision to discipline among male but not among female managers. Study findings, implications, and suggestions for future research are discussed.

<p>Coworker friendships refer to interpersonal relationships between peers and overlap across work and personal domains of life. Prior research suggests that these relationships are beneficial in some ways and detrimental in others, and that they are characterized by divergent forms of social bonds (i.e., friendly or affective bond and work-related or instrumental bond), relational expectations, and norms. Yet, the processes through which coworker friendships influence employees’ work outcomes and well-being remains poorly understood. To illuminate the features of coworker friendships and the mechanisms through which they affect employees, I develop the Coworker Friendship-Resource (CFR) Model. Specifically, building from interaction ritual theory, I explore how features of friendship—nonwork socializing and self-disclosure with coworker along with the personal growth function (i.e., benefit or purpose) of the coworker relationship—simultaneously drain and replenish employees resources or energy by shaping work-nonwork (enrichment and conflict), affective (vitality), cognitive (psychological detachment from work), and relational (intrusion) mechanisms, and subsequent employee work behaviors, well-being, and relationship conflict. I also consider the contingencies affecting these pathways, including contextual work features and individual differences. Overall, the CFR model highlights the simultaneous benefits and burdens of coworker friendships for employees and organizations. To test the CFR model, I conducted a pilot study to validate new measures, a vignette experiment, and a two-wave field study. As a set, the results of the vignette and field studies revealed countervailing effects of the friendship features on resource gain and drain.</p>

Coworkers can play an important role in helping each other overcome stressful circumstances (Beehr, Jex, Stacy, & Murray, 2000; LaRocco & Jones, 1978; Viswesvaran, Sanchez, & Fisher, 1999), yet work-family researchers have paid significantly less attention to coworker-provided support than they have to supervisor-provided support (Kossek, Pichler, Bodner, & Hammer, 2011). This thesis contributes to the occupational health literature by providing empirical evidence of the benefits of a novel construct termed work-family supportive coworker behavior (WFSCB) – defined as any supportive action that a coworker can take to contribute to the improved management of an individual’s work and family role demands. A phenomenological qualitative investigation revealed five categories of WFSCB that were tested using three quantitative samples to develop and validate a multidimensional measure. The findings indicated that four dimensions of behavior best reflect WFSCB including: 1) emotional support, 2) facilitating work adjustments, 3) sharing resources and knowledge, and 4) proactively developing solutions. In testing the criterion-related validity of the new measure, this research provides evidence of the positive relationship between these behaviors and various work-family outcomes, as higher levels of WFSCB were associated with lower levels of work-to-family conflict, and higher levels of work-family balance, work-family positive spillover, and overall life satisfaction. In addition, the utility of WFSCB as a source of informal workplace support was underscored based on evidence of its incremental validity in the prediction of these same outcome variables over and above a measure of general coworker support (i.e., emotional and instrumental support). Practically, these findings suggest that general measures of coworker support may fall short in assessing a broad spectrum of supportive coworker behaviors that can significantly contribute to improved work-family outcomes. Overall, the results of this research program will place scholars in a better position to provide prescriptive advice to organizations and employees on the behaviors that they can engage in towards one another to promote improved work-family integration for individuals and more broadly, to contribute to a work-family supportive organizational climate.

For decades, the focal point has been with leadership and what it implies. In recent years, attention has been set upon employeeship. This study aims to contribute to an understanding of how the organization handles employeeship at a call-center. Previous research about employeeship focus on employeeship within various organizations, this study is the first regarding call-centers. Also, previous research has shown a certain confusion about the concept of employeeship amongst coworkers. It is not completely clear what the notion is all about.In this study, previous research about employeeship, call-centers and the work ability of young people is used. The theoretical frame consists of theories as Sense of Coherence and the Wheel of Employeeship. The study was performed at a call-center, using qualitative semi- structured interviews.The result shows that a call-center may have difficulties with the concept of employeeship since the coworkers are restrained in a position where they are not free enough in their profession. However, it is clear that the company in this case focuses on the parts that they have the opportunity to work with in the employeeship to make the coworkers feel good and thrive.

Through a qualitative case study, this paper explores how early adopters at the non-governmental organization Save the Children used the enterprise social media (ESM) platform Workplace by Facebook and identifies some challenges and opportunities. Data was collected through semistructured interviews and analyzed together with platform-generated user data, based on an affordance approach using three metaphors developed by Leonardi et al. (2013) that illustrate the different roles ESM often plays in organizational processes; leaky pipe (communication that everyone can see), echo chamber (communication among likeminded), and social lubricant (smooth and easy communication). The study concludes that early adopters used Workplace by Facebook to share and learn about program activities around the organization, to maintain and expand their social network, to perform their own work in more efficient ways, and to have fun. By facilitating learning across the organization, Workplace offers opportunities for program improvement and building social capital. There is a risk however, that these opportunities are never fully realized due to traces of a leader-centered culture which stifles honest communication. Workplace communities of coworkers with similar interests provided excellent opportunities for collaboration, innovation and creating a sense of belonging. However, a leader-centered culture can lead to closed and secret groups, hiding the knowledge for others to see, due to lack of trust. Fun, social-related groups such as Office Twins were highly appreciated among early adopters and helped strengthen relations and build social capital, although the blurred lines between social and work could lead to unwanted behavior such as romantic invitations.

The population consisting of young people with Behavioral/Emotional/Learning challenges typically experiences poorer outcomes related to employment, in part due to lower performance levels. Effective strategies, which have a positive impact on work performance for this population, are needed. Goal setting has been used to bring about behavior change, or increase 'motivation', in many fields of study. Goal setting can be conceptualized as an establishing operation (EO), which increases the reinforcing value of goal achievement, and thereby increases the probability of the occurrence of behaviors related to reaching the goal, i.e., task completion. This study empirically examined the impact of a goal setting procedure on work-related behaviors through the use of a singlecase experimental design, to detect the individual results of the goal setting intervention, which included the manipulation of environmental events to explain behavior change, or 'motivation'. It was hypothesized that the goal setting procedure would have a positive impact on work performance for these young people with challenges in a work-type setting. Results showed that the goal setting procedure did have a positive impact on the work performance of both participants, especially when additional prompts were included in the goal setting procedure. Although goal setting may serve as an EO, the goal setting procedure, which included additional elements such as prompts and feedback, seemed to be more effective.

Abstract The current study investigated the relationship between demands for organizational citizenship behaviors and future displays of organizational citizenship and counterproductive work behaviors. Such demands are conceptualized as workplace conditions that make it difficult for employees to complete their job (i.e., organizational constraints), performance failures of coworkers such as incomplete or incorrectly done tasks (i.e., coworker failure) and direct or indirect request from the supervisors to commit more organizational citizenship behaviors (i.e., supervisor pressure). Additionally, the effect of negative affectivity, hostile attribution bias, attributions of blame, and target specific scales of workplace behaviors were investigated. The design of the current study is prospective with a one week time lag between two self-report surveys. 464 employed U.S. residents were recruited through Amazon's M-Turk service. Of the initial 464 participants, 183 also completed the second survey a week later. New scales were created to assess coworker failure, supervisor pressure, attributions of blame, and target specific behaviors. The evidence from this study suggests that coworker failure and supervisor pressure are both antecedents to future displays of organizational citizenship behaviors and counterproductive work behaviors. Similarly, organizational citizenship behaviors preceded demands for organizational citizenship behaviors reported a week later. The results differed slightly when using target-specific scales of behavior. The hypotheses regarding individual differences and attributions of blame were not supported.

abstract: Scholars and practitioners increasingly recognize that coworker friendships are integral to both individual- and organizational-level outcomes. At the same time, though, the rapid increase in virtual work has taken a principal source of adult friendships – workplaces – and drastically changed the way that individuals interact within them. No longer are proximity and extra-organizational socializing, two of the strongest predictors of coworker friendships in a co-located workplace, easily accessible. How, then, do employees become friends with each other when interacting mostly online? Once these virtual coworker friendships are forged, individuals must balance the often-conflicting norms of the friendship relationship with the coworker relationship. How, if at all, are these tensions experienced and managed when co-worker friendships are virtual? My dissertation seeks to answer these questions through a longitudinal, grounded theory study of virtual coworker friendship in a global IT firm. The emerging theory articulates the “barrier of virtuality” that challenges virtual coworker friendship formation, necessitating that individuals employ two sets of activities and one set of competencies to form friendships with one another: presence bridgers, relational informalizers, and relational digital fluency. The data also suggest that the coworker friendship tension process itself is largely similar to the previously articulated process in co-located contexts. However, the virtual context changed the frequency, types of shocks that elicited the tensions, and management of these tensions. My findings have numerous implications for the literatures on relationships at work, virtual work, and organizational tensions. They also suggest significant ways in which individuals and organizations can more effectively foster virtual coworker friendships while minimizing the potential harm of virtual coworker friendship tensions. / Dissertation/Thesis / Doctoral Dissertation Business Administration 2017