As cooperativas de crédito são instituições financeiras que se diferenciam quanto às demais por estarem baseadas no associativismo, mutualidade e nos direitos iguais dos seus associados quanto à participação nas decisões da cooperativa. No Brasil, as cooperativas de crédito tem experimentado um crescimento importante nos últimos dez anos e representam uma alternativa em termos de oferta de serviços financeiros para a parcela da população que não possui acesso aos serviços bancários, como também uma opção econômica para os poupadores e tomadores de recursos. Por sua vez, juntamente com os bancos, estão inseridas em um ambiente de negócios competitivo e, por isso, a busca por melhor desempenho passa a ser uma condição cada vez mais presente nas suas atividades. Tal como as demais organizações, também enfrentam problemas decorrentes dos conflitos de agência, os quais demandam a constituição de mecanismos de governança para a sua redução. Este trabalho examina a relação entre a adoção de práticas consideradas como sendo de boa governança, e o desempenho das cooperativas de crédito. Para isto, foi construído um índice de governança corporativa, a ser utilizado como variável independente, baseado em um questionário aplicado pelo Banco Central do Brasil às cooperativas de crédito. Como critério para o ajuste do questionário, adotou-se as diretrizes estabelecidas por organismos, tais como a OCDE, WOCCU, IBGC, BACEN e CVM. O desempenho das cooperativas foi mensurado através do cálculo de indicadores contábeis obtidos pela aplicação do sistema PEARLS, ajustado às condições das cooperativas de crédito brasileiras. Por meio da aplicação da técnica de análise fatorial aos indicadores contábeis, foram obtidos os diversos fatores representativos de cada área-chave avaliada pelo sistema PEARLS. Neste caso, os fatores de desempenho representam as variáveis dependentes que são testadas no modelo de regressão. Também foram inseridas variáveis de controle representativas da localização, porte, tipo e da vinculação da cooperativa a uma cooperativa central ou sistema cooperativista como forma de equalizar possíveis distorções nos resultados provenientes destas características de cada cooperativa de crédito. O trabalho apontou uma grande variabilidade e um fraco nível de governança das cooperativas de crédito no Brasil. Além disso, não foram encontrados indícios de redução do volume de operações de crédito classificadas com nível de risco entre \"D\" e \"H\" e das provisões, bem como de uma melhora do nível de risco de liquidez, em razão de uma maior qualidade da governança das cooperativas. Porém, outros resultados obtidos sugerem uma associação positiva entre o crescimento da cooperativa, em termos de volume de captações, operações de crédito, receitas operacionais e patrimônio líquido, com o nível de governança corporativa adotado por estas instituições. Ao seu final, o trabalho sinaliza para a possibilidade de as cooperativas de crédito com maior nível de governança implementarem estratégias de negócios mais agressivas na busca pelo crescimento das suas atividades / Credit unions are financial institutions which differ from others because they are based on the principles of community association, mutuality and equality of rights of its members regarding participation in organizational decisions. In Brazil, credit unions have experienced significant growth over the past decade and represent an alternative in terms of financial services for the share of the population that does not have access to banking services, as well as a cost-effective option for savers and borrowers. However, along with traditional banks, they operate in a competitive business environment and, therefore, the search for better performance becomes an increasingly present condition in their activities. Like other organizations, credit unions also face problems arising from agency conflicts, which require the establishment of governance mechanisms to reduce these problems. This paper examines the relationship between the adoption of practices considered to be of good governance, and the performance of credit unions. To this end, we built a corporate governance index to be used as an independent variable, based on a questionnaire administered by the Central Bank of Brazil to credit unions. As criteria for the questionnaire setting, it adopted the guidelines established by bodies such as the OECD, WOCCU, IBGC, Brazilian Central Bank and CVM. The performance of cooperatives was measured by calculating financial indicators obtained using the PEARLS system adapted to the peculiarities of Brazilian credit cooperatives. A number of factor variables representing each key area evaluated by the PEARLS system were derived after running a factor analysis using all of the available financial indicators. The performance variables derived from the factor analysis represent the dependent variables that are used in the regression model. We have also included control variables representing the location, size, type and affiliation of the credit union to a central union or a network of unions as a way to avoid possible distortions in the results arising from the heterogeneity in these credit union characteristics. The work shows a great variability and weak governance of credit unions in Brazil. Also, we did not find a reduction in the volume of credit operations of evidence classified as risk level between \"D\" and \"H\" and provisions as well as an improvement in the liquidity risk level, due to a higher quality the governance of cooperatives. However, other results suggest an association between the growth of the cooperative, in terms of volume of funding, loans, operating income and net worth, with the corporate governance level adopted by these institutions. At its end, the work points out the possibility of credit unions with the highest level of governance to implement more aggressive business strategies in pursuit of growth of its activities

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2016-12-23T11:49:42Z No. of bitstreams: 1 Roberto Marchelli Ribeiro Junior.pdf: 2057126 bytes, checksum: 75051e9d56ec18d1729024a340ea83cc (MD5) / Made available in DSpace on 2016-12-23T11:49:42Z (GMT). No. of bitstreams: 1 Roberto Marchelli Ribeiro Junior.pdf: 2057126 bytes, checksum: 75051e9d56ec18d1729024a340ea83cc (MD5) Previous issue date: 2016-12-09 / The adoption of good corporate governance practices in credit union is essential, so that the Brazilian Central Bank demands its adoption and edited, in 2016, the Resolution 4.454, that attributed to the external audits the verification of the implantation. The Credit Unions is the segment that presents large-scale indicators of growing and, although its participation is still modest in the National Financial System, it is fundamental for the Brazilian`s economy. It is the segment that takes action in the rates and costs reduction to citizens, encourages the credit and the financial education and it is the third largest network service of the country, going to places that no bank is. Because of the these facts and of the researcher´s ten years of experience acting in the segment of credit unions – consultancy, accountancy management, cooperativist administration, this dissertation was developed with the aim of investigating if the cooperatives of credit classical of free admission of members located in the state of Minas Gerais and affiliated to Central Sicoob Cecremge embrace good governance corporative practices recommended by the Brazilian Central Bank and in which level of maturity they are. The present work has carried out a tool that allows the credit unions to be aware of their levels of maturity and their degree of membership in each of the guidelines of the manual´s of good corporate governance practices of the Brazilian Central Bank. It was elaborated levels of maturity that were joined to a questionnaire to the creation of this tool. These pieces of information were object of the discussion in a meeting with an employee of the Brazilian Central Bank and of the National Confederation of Cooperative Audit, that gave their contributions and declared it is a very useful tool to the cooperativism of credit. This questionnaire was applied in a sample of 46% of the total of the cooperatives that meet the research specifications. It was detected that the cooperatives, on average, adopt 94% of the practices of beginning level, 69% of expanded level, 56% of institutionalized level, 37% of enhanced level and 31% of complete level of maturity in membership to the good corporate governance practices. It was also detected that in the Structure Guideline, the level of maturity is more advanced. In the Inspection Guideline, the beginning practices are totally implanted and the practice of the other levels still have good scope for improvement. On the other hand, the Representativeness Guideline presents the lowest levels of maturity. It can therefore be concluded that the adoption of corporative governance is vital to the cooperatives of credit, being of essential importance that the cooperative manager knows the level of maturity in adherence to good corporate governance practices that its cooperative fits into, because this is the only way to establish goals to its total membership and the consequent reinforcement of his/her cooperative. Therefore, it can be said that the metrics of level of maturity presented in this research is a unique guide to the cooperatives of credit / A adoção de boas práticas de governança corporativa em cooperativas de crédito é imprescindível, tanto que o Banco Central do Brasil exige sua adoção e editou, em 2016, a Resolução nº 4.454, que atribuiu às auditorias externas a verificação da implantação dessas. O cooperativismo de crédito é o segmento que apresenta grandes indicadores de crescimento e, embora sua participação ainda seja modesta no Sistema Financeiro Nacional, é fundamental para a economia do Brasil. É o segmento que atua na redução de taxas e custos para os cidadãos, fomenta o crédito e a educação financeira e é a terceira maior rede de atendimento do país, indo a lugares que nenhum banco está. Em virtude desses fatos e da experiência de mais de dez anos do pesquisador atuando no segmento cooperativista de crédito – consultoria, gerência contábil, gestão cooperativista -, esta dissertação foi desenvolvida com o objetivo de averiguar se as cooperativas de crédito clássicas de livre admissão de cooperados situadas no estado de Minas Gerais e filiadas ao Sicoob Central Cecremge adotam as boas práticas de governança corporativa recomendadas pelo Banco Central do Brasil e em qual nível de maturidade elas se encontram. O presente trabalho desenvolveu uma ferramenta que permite às cooperativas de crédito conhecerem o seu nível de maturidade e o seu grau de adesão em cada uma das diretrizes do manual de boas práticas de governança corporativa do Banco Central do Brasil. Para criação dessa ferramenta foram elaborados níveis de maturidade que foram agregados em um questionário. Estas informações foram objeto de discussão em reunião com funcionário do Banco Central do Brasil e da Confederação Nacional de Auditoria Cooperativa, que deram suas contribuições e afirmaram ser uma ferramenta muito útil ao cooperativismo de crédito. Esse questionário foi aplicado em uma amostra de 46% do total de cooperativas que atendiam às especificações da pesquisa. Foi constatado que as cooperativas, em média, adotam 94% das práticas de nível iniciado, 69% de nível expandido, 56% de nível institucionalizado, 37% de nível aprimorado e 31% de nível completo de maturidade em adesão as boas práticas de governança corporativa. Apurou-se ainda que, na Diretriz Estrutura, o nível de maturidade está mais avançado. Na Diretriz Fiscalização, as práticas de nível inicial estão totalmente implantadas e as práticas dos demais níveis ainda possuem boa margem de melhoria. Já a Diretriz Representatividade apresenta os menores níveis de maturidade. Conclui-se, portanto, que a adoção da governança corporativa é vital para as cooperativas de crédito, sendo de essencial importância que o gestor cooperativista conheça o nível de maturidade em adesão às boas práticas de governança corporativa que sua cooperativa se encontra, pois, somente assim, poderá estabelecer metas para sua total adesão e o consequente fortalecimento de sua cooperativa. À vista disso, pode-se dizer que a métrica de níveis de maturidade apresentada nesta pesquisa é um guia ímpar para as cooperativas de crédito

Credit unions, original pioneer of self-help financing idea, have become one of the functional components of modern financial sector. During their development, they went through many changes due to the political and economical conditions in Czech Republic. Among others, credit unions have also experienced period of bankruptcies and loss of public trust. However they managed to maintain their unique position as well as the features and for that they deserve our interest. The thesis focuses on the circumstances that affected the credit union sector development. The practical part addresses Fio -- the former credit union. Financial analysis and the process of Fio's transformation from the credit union to the bank is described.

Um sistema financeiro eficiente é capaz de oferecer produtos e serviços adequados, especialmente crédito, com preço acessível, possibilitando a inclusão social dos cidadãos. O objetivo deste trabalho foi analisar a contribuição do Sistema de Crédito Cooperativo para o aumento da eficiência econômica do Sistema Financeiro Nacional. O cooperativismo é o movimento que preconiza a colaboração e associação de pessoas com os mesmos interesses, a fim de maximizar resultados em suas atividades econômicas. Formalmente, o movimento surgiu em 1844, em Rochdale (Manchester/Inglaterra). No Brasil desde 1902, quando constituída a primeira cooperativa em Linha Imperial, atual município de Nova Petrópolis/RS, as cooperativas de crédito diferenciam-se do sistema bancário tradicional na medida em que aplicam os recursos na própria comunidade onde os captam. A evolução da legislação brasileira possibilitou a formação de grandes sistemas (SICOOB, SICREDI, UNICRED, CECRED e CONFESOL), sendo a capilaridade do segmento cooperativo um aspecto importante no aumento da eficiência do Sistema Financeiro Nacional (SFN), permitindo maior acesso as localidades e cidadãos que utilizam seus serviços. Em termos de mercado, o crédito cooperativo vem na última década apresentado crescimento superior a 20% ao ano e apesar de representar apenas 3% do crédito no Sistema Financeiro Nacional, tem grande destaque no financiamento rural, onde 41% do crédito originado no segmento cooperativo tem este objetivo, enquanto que no SFN, não chega a 10% (Banco Central do Brasil, 2012). Em termos de inadimplência de crédito, as cooperativas registraram picos de 2,39% em 2010, quando o mercado registrou taxas de 5,9% neste mesmo período. Ademais, contatou-se que as taxas praticadas pelas Cooperativas de Crédito em 2010 foram em média 31% menores que as praticadas pelo mercado de crédito convencional. Isso proporcionou um excedente do consumidor para os associados de R$ 2,87 bilhões em juros não pagos que retornaram para a economia, demonstrando a importância das cooperativas de crédito para o aumento da eficiência do Sistema Financeiro Nacional. / An efficient financial system is able to offer appropriate products and services, especially credit, affordable, enabling social inclusion of citizens. The objective of this study was to analyze the contribution of the Cooperative Credit System to increase the economic efficiency of the National Financial System. The cooperative movement is the movement which advocates collaboration and association of people with similar interests, in order to maximize results in their economic activities. Formally, the movement emerged in 1844 in Rochdale (Manchester/England). In Brazil since 1902, when the first cooperative formed in Imperial Line current municipality of Nova Petrópolis/RS, credit unions differ from traditional banking system to the extent that apply resources in their own community where the capture. The evolution of Brazilian law allowed the formation of large systems (SICOOB, SICREDI, UNICRED, CECRED and CONFESOL), the capillarity of the cooperative sector an important aspect in increasing the efficiency of the National Financial System (SFN), allowing greater access locations and citizens who use their services. In terms of market share, credit unions in the last decade has presented more than 20% per year growth and despite representing only 3% of credit in the financial system, has great prominence in rural finance, where 41% of loans originated in the cooperative sector has this goal, while SFN, does not reach 10% (Central Bank of Brazil, 2012). In terms of credit default cooperatives recorded peak of 2.39% in 2010, when the market rate of 5.9% recorded in the same period. Moreover, if contacted that the rates charged by credit unions in 2010 were on average 31% lower than those charged by conventional credit market. This provided a consumer surplus for members at R$ 2.87 billion in unpaid interest returning to the economy, demonstrating the importance of credit unions to increase the efficiency of the National Financial System.

In the context of globalization, technological advances, and the development of the knowledge economy, organizations must innovate to remain competitive. Recently, the call for innovation in public and nonprofit sector organizations has increased. These organizations, which rely on tax exemption, state allocations, or charitable contributions, must innovate for practical and symbolic reasons. While many factors contribute to innovation capacity, a key variable - employee perceptions of organizational support for innovation - is an influential variable. In several studies, employees who perceived greater organization supported innovation were more likely to behave in innovative ways. Research indicates that perceptions of organizational support for innovation may be affected by organizational trust and individual resistance to change. The purpose of this study was to conduct an exploratory investigation of perceptions of organizational support for innovation among employees of a nonprofit credit union in a Midwestern state. Associations among organizational support for innovation, resistance to change, organizational trust, and several independent variables were measured. A web-based survey, made up of previously tested scales, was distributed to 534 employees and completed by 345, for a 64.6% response rate. Three methods were used to test the hypotheses: principal components analysis, multiple regression analysis, and path analysis. Several significant direct associations were found. As organizational trust and work engagement increased, organizational support for innovation also increased. As resistance to change, conflict, and level of education increased, organizational support for innovation decreased. Two significant interaction effects were also found; the interaction variable of organizational trust and education, and the interaction variable of resistance to change and participation in the innovation workshop each contributed significantly to the model. Importantly, when intervening and independent variables were combined in regression models with organizational trust, only organizational trust showed a significant predictive relationship. Using path analysis, organizational trust was the most important variable in explaining perceived organizational support for innovation. Ranking second and third in importance were conflict and resistance to change. Implications from the study's findings are relevant for organizational strategy, management, and practice. Strategically, leaders must prioritize innovation activities, address differences in disposition among employees, and supply adequate resources. Strategic efforts must also account for the complex stakeholder demands and values that are unique to the nonprofit sector. Managerially, building systems trust, resolving destructive conflict, and leading effectively are of paramount concern to the innovation capacity of nonprofit organizations. Finally, several discrete practices, including appealing to the internal motivation of nonprofit employees, engaging employees in innovation activities, and assuring trust is integrated in innovation systems, are recommended.

This study investigated the level of financial satisfaction of the family money manager in relation to socioeconomic characteristics, attitudes towards credit, and credit practices. The population was members of the USU Community Credit Union. Data were collected with a mail survey questionnaire from a random sample of 500 subjects. After multiple follow-up attempts, the response rate was 55.2 percent. The dependent variable was financial satisfaction; the independent variables were categorized into three groups: socioeconomic characteristics, credit attitudes, and credit practices. The conceptual model of this study hypothesized that there is a relationship between the dependent and independent variables. Age, education, home value, household income, and savings were positively related to financial satisfaction. Those who felt comfortable with larger amounts of credit payment were associated with higher income levels and higher satisfaction levels. People with favorable attitudes toward borrowing money to pay for houses were more likely to be satisfied with their financial conditions. Convenience credit card users were more satisfied than installment users. Higher debt repayment-to-income ratios were associated with lower levels of financial satisfaction. Respondents' feeling about their credit obligations was the most powerful predictor of financial satisfaction; people who were concerned about their credit obligations were likely to be less satisfied with their financial situations that those who were not. Concern over credit obligations was not highly related to socioeconomic characteristics or debt repayment-to- income ratio. Accordingly, the subjective assessment of credit obligations was more important in explaining financial satisfaction than the objective measurement of family debt burden such as debt repayment-to-income ratio. Fifty-two percent of the variation in financial satisfaction was accounted for by socioeconomic characteristics, credit attitudes, and credit practices. Credit practices were more powerful predictors of financial satisfaction than socioeconomic characteristics. This result illustrates the importance of credit management as a contributing factor in financial satisfaction.

The principle of democratic governance is a defining feature of co-operative organizations. Members of the board of directors are the elected representatives of the membership, and as democratic organizations, there is an expectation that co-operatives should have adequate representation of member groups on their boards. However, empirical evidence indicates that many Canadian co-operative boards embody a diversity problem: there is little diversity in board representational characteristics. The main objective of this study is to identify key barriers and facilitators of representational diversity in co-operative leadership structures. To this end, two core research questions are posed. First, how do boards achieve diversity? Second, how do diverse boards maintain their diversity? Board diversity is defined as at least 30 per cent female representation on the board. Factors in four key areas believed to affect board diversity levels are identified: problem recognition; formal diversity policies; proactive recruitment strategies; and responsive governance. For each area, two specific theoretical propositions are posited and examined.<p>Two credit union boards of directors are selected as case studies. The first case is the Surrey Metro Savings Board of Directors between 1995 and 2002, which was homogenous in terms of its demographic composition. The second case is the Coast Capital Savings Board of Directors between 2001 and 2006, which was diverse in terms of its demographic composition. In view of the theoretical propositions that fall under the four main areas of inquiry, each case is examined separately, after which a cross-case analysis is conducted. <p>The case study findings support the view that, to achieve diversity, boards must recognize representational homogeneity as problematic, make diversity a priority issue, and take deliberate action towards increasing their diversity levels. These findings also support the view that, to maintain their diversity, diverse boards must have an inclusive governance approach and provide all board members with meaningful opportunities to participate in decision making processes. This study contributes to a greater understanding of how co-operative organizations can rectify the under representation of key groups within their own organizations and communities, and empower those who typically sit on the margins of economic, social and political power.

The principle of democratic governance is a defining feature of co-operative organizations. Members of the board of directors are the elected representatives of the membership, and as democratic organizations, there is an expectation that co-operatives should have adequate representation of member groups on their boards. However, empirical evidence indicates that many Canadian co-operative boards embody a diversity problem: there is little diversity in board representational characteristics. The main objective of this study is to identify key barriers and facilitators of representational diversity in co-operative leadership structures. To this end, two core research questions are posed. First, how do boards achieve diversity? Second, how do diverse boards maintain their diversity? Board diversity is defined as at least 30 per cent female representation on the board. Factors in four key areas believed to affect board diversity levels are identified: problem recognition; formal diversity policies; proactive recruitment strategies; and responsive governance. For each area, two specific theoretical propositions are posited and examined.<p>Two credit union boards of directors are selected as case studies. The first case is the Surrey Metro Savings Board of Directors between 1995 and 2002, which was homogenous in terms of its demographic composition. The second case is the Coast Capital Savings Board of Directors between 2001 and 2006, which was diverse in terms of its demographic composition. In view of the theoretical propositions that fall under the four main areas of inquiry, each case is examined separately, after which a cross-case analysis is conducted. <p>The case study findings support the view that, to achieve diversity, boards must recognize representational homogeneity as problematic, make diversity a priority issue, and take deliberate action towards increasing their diversity levels. These findings also support the view that, to maintain their diversity, diverse boards must have an inclusive governance approach and provide all board members with meaningful opportunities to participate in decision making processes. This study contributes to a greater understanding of how co-operative organizations can rectify the under representation of key groups within their own organizations and communities, and empower those who typically sit on the margins of economic, social and political power.

Šiuo metu Lietuvoje kredito sektoriuje šalia komerciniu banku veikia smulkios kooperatinės finansinės institucijos – kredito unijos. Kredito unijos – kooperatiniais pagrindais suskurta kredito įstaiga, teikianti įvairias finansines paslaugas tik savo nariams: priima indėlius, suteikia paskolas, teikia kitas paslaugas, savo lėšomis remia verslo pradžia ir plėtra, vykdo įvairius projektus. Kredito unijos yra sukurtos fizinių asmenų, mažų įmonių atstovų, žemdirbių, ūkininkų iniciatyva, todėl kredito unijų išduodamos savitarpio paskolos yra skirtos mažesnes nei vidutines pajamas gaunantiems klientams bei smulkiam verslui remti. Šiuo metu Lietuvoje kredito sektoriuje šalia komercinių bankų veikia smulkios kooperatinės finansinės institucijos – kredito unijos. Kredito unijos pagal valdymo struktūra, kapitalo formavimą nėra analogiškos komerciniams bankams institucijos. Šio baigiamojo darbo pagrindinis tikslas – ištirti kredito unijų teisinį statusą Lietuvos Respublikos finansų sistemoje bei išanalizuoti kredito unijų vystymosi perspektyvas Europos Sąjungos ir Lietuvos finansų sistemoje. Pagrindinė darbo problema, ar pakankamai sureguliuota teisiškai kredito unijų veikla. Išanalizavus įstatymus ir kitus norminius aktus, padaryta išvada, kad Lietuvoje gan gerai reglamentuojama kredito unijų veikla, nes kredito unijos narių skaičius didėja ir kredito unijų teikiamų paslaugų populiarumas didėja. Kai įstatymai sukuria gerą legalią darbo atmosferą, tai skatina kredito unijų atsiradimą ir... [to full text] / At present time in the credit sector of Lithuania in line with commercial banks one can find small cooperative financial institutions or credit unions. A credit union is a credit institution, established on a cooperative basis, which supplies various financial services to its members. A credit union accepts deposits, provides credits and other services, gives support to the establishment and development of business and implements different projects. Credit unions are usually established by the initiative of natural persons, representatives of small enterprises and farmers, therefore mutual credits provided by credit unions are targeted at clients with lower than average income as well as to support small business.

Um sistema financeiro eficiente é capaz de oferecer produtos e serviços adequados, especialmente crédito, com preço acessível, possibilitando a inclusão social dos cidadãos. O objetivo deste trabalho foi analisar a contribuição do Sistema de Crédito Cooperativo para o aumento da eficiência econômica do Sistema Financeiro Nacional. O cooperativismo é o movimento que preconiza a colaboração e associação de pessoas com os mesmos interesses, a fim de maximizar resultados em suas atividades econômicas. Formalmente, o movimento surgiu em 1844, em Rochdale (Manchester/Inglaterra). No Brasil desde 1902, quando constituída a primeira cooperativa em Linha Imperial, atual município de Nova Petrópolis/RS, as cooperativas de crédito diferenciam-se do sistema bancário tradicional na medida em que aplicam os recursos na própria comunidade onde os captam. A evolução da legislação brasileira possibilitou a formação de grandes sistemas (SICOOB, SICREDI, UNICRED, CECRED e CONFESOL), sendo a capilaridade do segmento cooperativo um aspecto importante no aumento da eficiência do Sistema Financeiro Nacional (SFN), permitindo maior acesso as localidades e cidadãos que utilizam seus serviços. Em termos de mercado, o crédito cooperativo vem na última década apresentado crescimento superior a 20% ao ano e apesar de representar apenas 3% do crédito no Sistema Financeiro Nacional, tem grande destaque no financiamento rural, onde 41% do crédito originado no segmento cooperativo tem este objetivo, enquanto que no SFN, não chega a 10% (Banco Central do Brasil, 2012). Em termos de inadimplência de crédito, as cooperativas registraram picos de 2,39% em 2010, quando o mercado registrou taxas de 5,9% neste mesmo período. Ademais, contatou-se que as taxas praticadas pelas Cooperativas de Crédito em 2010 foram em média 31% menores que as praticadas pelo mercado de crédito convencional. Isso proporcionou um excedente do consumidor para os associados de R$ 2,87 bilhões em juros não pagos que retornaram para a economia, demonstrando a importância das cooperativas de crédito para o aumento da eficiência do Sistema Financeiro Nacional. / An efficient financial system is able to offer appropriate products and services, especially credit, affordable, enabling social inclusion of citizens. The objective of this study was to analyze the contribution of the Cooperative Credit System to increase the economic efficiency of the National Financial System. The cooperative movement is the movement which advocates collaboration and association of people with similar interests, in order to maximize results in their economic activities. Formally, the movement emerged in 1844 in Rochdale (Manchester/England). In Brazil since 1902, when the first cooperative formed in Imperial Line current municipality of Nova Petrópolis/RS, credit unions differ from traditional banking system to the extent that apply resources in their own community where the capture. The evolution of Brazilian law allowed the formation of large systems (SICOOB, SICREDI, UNICRED, CECRED and CONFESOL), the capillarity of the cooperative sector an important aspect in increasing the efficiency of the National Financial System (SFN), allowing greater access locations and citizens who use their services. In terms of market share, credit unions in the last decade has presented more than 20% per year growth and despite representing only 3% of credit in the financial system, has great prominence in rural finance, where 41% of loans originated in the cooperative sector has this goal, while SFN, does not reach 10% (Central Bank of Brazil, 2012). In terms of credit default cooperatives recorded peak of 2.39% in 2010, when the market rate of 5.9% recorded in the same period. Moreover, if contacted that the rates charged by credit unions in 2010 were on average 31% lower than those charged by conventional credit market. This provided a consumer surplus for members at R$ 2.87 billion in unpaid interest returning to the economy, demonstrating the importance of credit unions to increase the efficiency of the National Financial System.