Every era confronts its distinctive social and political dramas. In the mid-twentieth century, center stage has frequently been dominated by the struggle of the so-called "Third World," first, for liberation from the colonial powers and then for development and entry into the modern world. The sixties were to be the "decade of development." Yet many of the emerging nations developed very little, if at all, and some slid backward. To this outcome, general political instability and specific tribal, religious, and ethnic conflicts made their contribution. The study analyzes the problem of whether traditional cultural values in African nations have hindered the needed steady progress which has occurred in the western counterpart in regards to political, social, and economic development. The methodological approach was done through a series of tests. The study was devised to demonstrate how a segment of a society can accelerate a need for a change to the advantage of the rest of the population. Questionnaires and interviews were developed and administered to 400 traditional Africans, predominantly Ugandans and 250 of a cross section of the American population. These were tested on members of the both societies with a career aspiration in leadership and administration. The study also looked at how people transmit their culture by reviewing and testing the written material about books on African and American culture. The study revealed that the traditional African people tested were in a transition from their historical static condition to the western culture of progress and that resistance to change was gradually on the verge of disappearing. The study also pointed out that there is a certain element in which the African nations aspiring to the goal of western development have tended to change within the context of African way of life development. The author reminds his readers that development is not abrupt process but demands careful attention to protect the future and that of the past and that the developing countries should not assimilate all the Western World offers them as an example.

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This paper has critically investigated the nature of risk posed by regulatory authorities in OECD (Organisation for Economic Co-ordination and Development)countries in inhibiting the flourishing growth in the market for the outsourcing of e-commerce services in certain developing countries. In order to illustrate the extent of the benefits contained in the e-commerce outsourcing trade, specific attention was paid to the dramatic trade growth experienced in India, with outsourcing contracts representing a sizeable percentage of the Gross Domestic Product of that country and with all the prospects for continued future growth.

Intellectual property rights (IPR) have become a major problem in the relationship between the industrialized West and the developing South, primarily because the West demands that developing countries adopt and enforce Western IPR. Since the relationship between US corporations and Chinese businesses is among the most successful and at the center of the current process of globalization, IPR have been a major cause of conflict and controversy between them and serve as an exemplar for this thesis. I argue, first, that the reason that a large number of Chinese businesses, especially privately-owned small and medium-sized enterprises, infringe foreign IPR lies in the nature of the difference between what have been mostly low-tech traditional Chinese businesses and high-tech industrial economies, to which intellectual property laws belong. Second, I demonstrate that the steady improvement of intellectual property protection in the more successful areas of development in the Chinese economy suggests that the solution for improved IPR protection in China and perhaps other emerging nations will follow, not precede, the development and transformation of a low-tech pre-industrial economy into an industrial high-tech economy.

Managing relations with customers has been a main concern for business organisations from different sizes and fields. Such a concern has grown rapidly in the last few decades for a number of reasons such as the development of new technologies especially in the field of information technology (IT). Customer Relationship Management (CRM) is a newly emerged concept in the fields of IT and business that aims to strengthen the relationships between an organisation and its customers. Despite the promising expectations of implementing such a concept by many organisations, a significant number of CRM projects fail or result in disappointing outcomes that fall far short of expectations. This motivated researchers and practitioners to study the sources of failure and the factors of success in CRM implementation. Although CRM existed first in western organisations, it has spread almost all over the world as an increasing number of firms are implementing or planning to implement CRM. This research designed an integrated framework for investigating and evaluating the implementation of CRM in developing countries. The design of this framework was based on previous studies in the field of CRM implementation especially in the area of studying CRM success and failure. It is also based on the common sense and knowledge of the researcher in the field of CRM. To help identify successful implementation of CRM and to provide organisations with a guide to implement CRM projects, the research reviewed and organised the literature on CRM success and failure as well as the previous studies in CRM frameworks. Subsequently, the research designed a framework for CRM implementation that integrates CRM implementation phases/stages, CRM components, and CRM success factors. To assess the feasibility of the framework in developing countries, the research developed in-depth case study methodology that focused on two large communication companies which operate in Saudi Arabia and are implementing CRM projects fully and partially. The questions of the case study were developed to assess the feasibility of the framework based on the comparison between the conceptual framework and the practical implementation of CRM by the case companies, and the case study protocol was developed accordingly. Data was collected through multiple sources such as in-depth interviews, observations, documentations and archival records. The results of the case study support the feasibility of the framework in implementing CRM in general. The assessment stage was highly supported by the results. In addition, the success factors and their importance in implementing CRM were supported by the results with variation of importance of the success factors. However, cultural issues were significant to the CRM implementation and required modification to the framework to be more effective when implemented in developing countries.

Online grocery shopping is one of the Internet business applications that received much attention in the last few years. Online grocery shopping has grown at a fast scale in the developed countries, where customers and retailers have benefited from it. However, this service remains in its infancy stage in developing countries. Groceries are one of the most difficult objects to sell online mainly, because of sensory and delivery issues. Online customers still worry about product quality, and they demand optimum logistical services, convenience, reliability and timely delivery service. Therefore, retailers have to respond to these expectations by developing convenient logistical services while keeping this process cost-efficient as much as possible. The main aim of this research is to design an e-commerce logistical decision support system for grocery retailers in Jordan as a case study of applying online grocery shopping in a developing country. Grocery retailers will be exposed to this model, and will be able to determine the most suitable logistical delivery system in the future. In order to achieve this aim, the designed system incorporates a web ordering system to collect customer orders, embedded map source (Google Maps) and a database system. The collected data then exported to one of the available routing and scheduling online solutions in order to identify, analyze and statistically compare the cost efficiencies of the available delivery alternatives. Moreover, two specially designed questionnaires were distributed among a group of customers and grocery retailers in Jordan, asking about their attitudes towards online grocery shopping and its delivery service. The results from analyzing the questionnaires data statistically were also used as input parameters for the designed system evaluation process. The findings from the questionnaires data statistical analysis indicated that Jordanian customers and retailers have positive attitudes towards online grocery shopping. The results also showed that customers and retailers have serious concerns towards the delivery service in Jordan. Customers are mainly worried about the availability of a suitable delivery service, while retailers are worried about the market size for the delivery service. The findings from implementing and statistically testing the proposed model over three delivery alternatives showed that there are differences between the mean values of the delivery alternatives among their key performance indicators (cost, distance and time). The questionnaire respondents indicated that they both prefer the pickup point service after home delivery for customers and after shop pickup for retailers. Depending on the level of investments that grocery retailers would like to implement and according to the experiment results, it could be concluded that pickup point solution is the best logistical strategy for retailers to start with.