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1	Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact Lendrén, Emil January 2021 (has links) In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. The thesis also emphasizes that digital tools can be designed for businesses which are typically not tech-heavy and that novel IT solutions do not necessarily have to be very “high-tech”.The thesis included the theoretical perspectives of service quality dimensions, the service quality gap model, expectation-confirmation, and the conceptualization of an information system artefact. This design perspective of the system was combined with theories describing the gap between what customers expect in terms of service quality during a visit, and how the customers perceive that service quality during the visit.As methodology, action design research was applied as guidance how to practically conduct the design process of a digital artefact. It suggested division of the project into four stages: first, problem formulation where the problem area is defined and described. Second, building, intervention and evaluation stage, where the artefact was created together with the participating restaurants. Third, reflection and learning of the outcome, and last, formulation of learning, to explicate the generalizable knowledge of the thesis.The research study concluded that a digital artefact, by applying the action design research approach, could be designed and constructed to ultimately raise the customers’ perceived service quality. The main findings were that the designed artefact could be accepted and utilized differently between various instances of traditional restaurants. Further, the results indicated that service staff members had different attitudes towards the artefact, depending on their professional experience. It was also concluded that the re-allocation of spent time and not having to look for staff when in need of service, were the two most important factors for the customer. While utilizing the system, the time previously spent looking for staff, when in need of service, could instead be spent enjoying the meal and the expected experience. At the same time, the customer did not have to worry about actively looking for a service provider. Digitalization Digital transformation Digital artefact Information system Traditional restaurant Service quality Design research Allocation of time Computer Systems Datorsystem Communication Systems Kommunikationssystem
2	A Hypnotic Digital Artefact Cederlund, Micaela January 2023 (has links) This essay investigates what may constitute a hypnotic digital artefact from a design standpoint. This essay is meant to help designers who want to create hypnotic digital artefacts in the shape of a game, or researchers who wants to further this field. With a case study analysing the game Cultist Simulator, this essay observes applications from this essay’s frameworks: NLP, Procedural Rhetorics, Flow, Trance, and Ericksonian Hypnosis. The case study serves to demonstrate how a larger scale reflection of intrinsic cross over points between hypnosis and the video game medium may take place within state-of-the-art discourse. This essay fulfils its design-aid purpose by charting factors that can be put in place to facilitate a trance and a hypnosis in a game, in a design table summarising design methods discussed. The means that may put a player’s mind in abeyance are posited here regarding how this may influence the game experience, including induction techniques, where suggestions are provided in how these might translate to a game format. Through its frameworks and case study, hypnotic content generation is put in focus, where this essay finds that games utilising metaphors and depicting inner spaces carry significance in this pursuit. It also finds that mirroring communication of the unconscious, such as adhering to rules of a dream state, and acknowledging the unconscious’ uses and capacities, has potential in this pursuit. Importantly, the essay includes a discussion on Cultist Simulator’s decadent aesthetics and its role in leading a player towards an alternate state of consciousness. Gurdjieff NLP Neuro Linguistic Programming Neuro-Linguistic Programming Flow Trance Ericksonian Hypnosis Hypnosis Hypnotic Trance-Hypnotic Trance-Hypnotic Experiences Trance-Hypnotic Experience consciousness alternate state of consciousness Flow Theory hypnotic artefact hypnotic artefacts Milton Erickson Ericksonian Bandler and Grinder Grinder Bandler Grinder and Bandler decadence autotelic experiences autotelic experience autotelic phenomenology Cultist Simulator Cultist Simulator Csikszentmihalyi Weather Factory Alexis Kennedy Lottie Bevan Ian Bogost Procedural Rhetorics Game Design Games Design Games Computer Games Computer Game Game Digital Design Games Design Rhethorics Game Design Rhetorics Absorption Inwards Attention Interiorly Inwards Spaces Hypnotic Digital Artefact Hypnotic Digital Artefacts Digital Artefacts Digital Artefact Neurolinguistic Neuro Linguistic Neuro-Linguistic Design Design

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Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

A Hypnotic Digital Artefact