Title of Thesis¡GService Quality and Customer Satisfaction of ADSL Broadband Network¡GA Case Study of Chunghwa Telecom Total Pages¡G108 Name of Institute¡GGraduate Institute of Information Management National Sun Yat-Sen University Graduate date¡GJune,2002 Advisor¡GChin-fu Ho Name of Student¡GWen-Jong Leu Abstract The open telecom market causes the telecom business to be competitive and obvious and each telecom company invests an amount of cost to gain more customers. As a result of the increase in consumer consensus, most telecom companies are dedicated to create a variety of newer, faster and more stable telecom products and consistently lower the prices. Besides, in order to sustain loyal customers and attract new customers, providing high-quality service becomes the most important strategy. Even though Chunghwa Telecom today has taken a great part in ADSL market, it should think much of customers and make an effort to provide them with good ADSL broadband network products¡Bservice quality and satisfactory service to defend and enlarge the market. This thesis discusses ADSL broadband network, service quality, customer satisfaction and the development of Chunghwa Telecom. The structure of this study is constructed based on the concept to SERVQIAL submitted by three scholars like Parasuraman(PZB) and the research on the users of Chunghwa Telecom ADSL in Kaohsiung area with the analytic tool of SPSS software.The purpose of this study is to discuss the difference between customers expectations and recognition and examine the relevance between service quality factor and customer satisfaction. The Conclusion of This Study: 1. Customers' expectations to ADSL are not compatible with their recognitions because ADSL service is not as good as what they expect. Customers also expressed that the performance of Chunghwa Telecom didn't reach their expectations. 2. The relationships between customers perceived degree of ADSL overall service quality, ADSL service quality factor perceived degree, and overall satisfaction are positively relevant. In other words, customers have more perceived degree of ADSL overall service quality or five factors perceived degree of ADSL service quality, including "Tangibility," "Reliability," "Responsiveness," "Assurance," and "Empathy," then customers are more satisfied with the ADSL overall satisfaction. 3. Based on the variable of population statistics on customers, different ages distinctively have diverse perceived degree of ADSL overall service quality. Furthermore, this result is reflected on the relationship between the ages and ADSL service quality five factors perceived degree. Customers at the age of under 20 and from 20 till 40 have much more different perceived degree of ADSL overall service quality and five factors. 4. Based on the variable of population statistics on customers, only sex difference causes different overall satisfaction with ADSL service. Male customers are more satisfied with the service than female ones. Therefore, telecom companies like Chunghwa Telecom should improve service quality, especially to female customers. Besides, customers with different sexes have different perceived degree of one factor on ADSL service quality, "Responsiveness," but the other four factors have no obvious difference.

Submitted by camilla martins (camillasmmartins@gmail.com) on 2016-12-13T14:28:34Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_MetologiaMedicaoParametros.pdf: 3812788 bytes, checksum: 973677041c916ac2888f276763fb9377 (MD5) / Rejected by Edisangela Bastos (edisangela@ufpa.br), reason: on 2016-12-15T12:16:59Z (GMT) / Submitted by camilla martins (camillasmmartins@gmail.com) on 2016-12-15T14:36:52Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_MetologiaMedicaoParametros.pdf: 3812788 bytes, checksum: 973677041c916ac2888f276763fb9377 (MD5) / Approved for entry into archive by Edisangela Bastos (edisangela@ufpa.br) on 2016-12-19T16:23:18Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_MetologiaMedicaoParametros.pdf: 3812788 bytes, checksum: 973677041c916ac2888f276763fb9377 (MD5) / Made available in DSpace on 2016-12-19T16:23:18Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_MetologiaMedicaoParametros.pdf: 3812788 bytes, checksum: 973677041c916ac2888f276763fb9377 (MD5) Previous issue date: 2007-05-25 / Este trabalho apresenta uma metodologia para a medição dos principais parâmetros relacionados à qualificação do enlace digital do assinante. Para essa metodologia, alguns procedimentos importantes são indicados, tais como: seleção adequada dos equipamentos/dispositivos para as medições, escolha adequada do processo de calibração para as medições e a realização de um tratamento estatístico dos parâmetros medidos: impedância de entrada, função de transferência e parâmetro de espalhamento. A validação da metodologia foi realizada através de alguns estudos de casos considerando duas situações: uma, quando todos os procedimentos de medições foram realizados de acordo com a metodologia e outra, quando as medições não seguiram os procedimentos propostos. Adicionalmente, para comprovar a aplicabilidade da metodologia, foram realizadas comparações entre os dados medidos e alguns modelos teóricos utilizados como referências. Em ambos os casos citados acima, a metodologia se mostrou bastante eficaz e apresentou medições coerentes, dentro de valores confiáveis. / The present work is related to SELT tests by proposing a methodology for measuring the main parameters related to the loop qualification. For the proposed methodology, some important procedures should be followed in order to provide trust measures such as: appropriate selection of the equipments/devices for the measurements, appropriate choice of the calibration process for the measurements and a statistical treatment of the measurements of the parameters which are Input Impedance, Transfer Function and Scattering Parameter. The present work defines such procedures. For validation of the methodology, some studies of cases were accomplished considering two situations: all of the procedures of measuring were made according to a proposed methodology and, the second case; the measurements made did not follow the proposed procedures. Additionally, in order to prove the applicability of the methodology a comparison evaluation was carried out between the measured data and some theoretical models used as references. In both cases (application of the proposed methodology and in the comparison evaluation) the results showed the applicability of methodology. The data were reliable and coherent with the expected values and theory.

Submitted by camilla martins (camillasmmartins@gmail.com) on 2017-03-03T15:47:53Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_TécnicasInteligenciaComputacional.pdf: 1260253 bytes, checksum: 3305f5c206ec272e9417eb11d1c42c5b (MD5) / Approved for entry into archive by Edisangela Bastos (edisangela@ufpa.br) on 2017-03-07T11:31:17Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_TécnicasInteligenciaComputacional.pdf: 1260253 bytes, checksum: 3305f5c206ec272e9417eb11d1c42c5b (MD5) / Made available in DSpace on 2017-03-07T11:31:17Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_TécnicasInteligenciaComputacional.pdf: 1260253 bytes, checksum: 3305f5c206ec272e9417eb11d1c42c5b (MD5) Previous issue date: 2015-05-29 / CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico / A estabilidade das Linhas Digitais do Assinante (DSL) torna-se um grande desafio, quando os serviços conhecidos como Tripe-Play são fornecidos. Esses serviços devem ser confiáveis, ao mesmo tempo que requerem elevada taxa de transmissão e baixa latência, para uma melhor qualidade de experiência. Entretanto as ferramentas para a estabilização das redes DSL, como a adaptação automática da margem (AMA), o Interleaving, a proteção ao ruído impulsivo (INP) e o ruído virtual (VN), geralmente causam impacto ou na taxa de transmissão de dados, ou na latência da transmissão na tentativa de melhorar a estabilidade. O presente trabalho, por outro lado, tem como objetivo apresentar uma nova abordagem para estabilização das redes DSL. Essa abordagem e baseada na coordenação multiusuário do espectro que busca mitigar o efeito da interferência de crosstalk de maneira que o requisito de taxa de dados factível e a restrição de potência sejam alcançados com uma margem de ruído otimizada. Como, apenas os parâmetros da camada física são ajustados, a latência não e afetada pelo método. A questão é então colocada como um problema de otimização de margem e resolvido através de algoritmos evolucionários em conjunto com técnicas de minimização de potência. Experimentos mostram que o método proposto fornece melhoras significantes em termos de margem de ruído, quando comparado com os algoritmos anteriores, aumentando a estabilidade da rede sem penalizar a taxa de bits ou a latência. / The stability of digital subscriber lines (DSL) becomes a major challenge when tripleplay services are provisioned. These services must be reliable, while requiring relatively high transmission rates and low latency for an overall improved quality of experience. However, the stabilization tools available in DSL systems such as the automatic margin adaptation (AMA), interleaving, impulse noise protection (INP) and virtual noise (VN) usually trade o bit rate or latency in an attempt of improving the stability. The current work, on the other hand, presents a novel approach to the stabilization of the DSL lines. This approach is based on multiuser spectra coordination that seeks to mitigate crosstalk interference e ect such that feasible bit rate requirements and power restrictions are met with optimized noise margin. As only physical layer parameters are adjusted, latency is not a ected by the method. The problem is posed as a multiuser margin optimization problem and solved by evolutionary algorithms in conjunction with power minimization techniques. Simulations show that the proposed method provides signi cant improvements in terms of noise margin when compared to a previous algorithm, achieving higher protection for the network without penalizing bit rate or latency.

In xDSL technology, high-speed data are transferred between the central office and the customers, or between two or more central offices using unshielded telephone lines. A major impairment that hinders the increase in data-rate through the twisted-pair line is nearend crosstalk (NEXT) between the adjacent twisted pairs. DSL systems with overlapping transmit and receive spectra are susceptible to NEXT which significantly increases the interference noise in the received signal and also reduces the reliability and availablity of the system. One way to cancel the NEXT in the received signal is to deploy adaptive filters. However, if adaptive filters are deployed to cancel every possible NEXT signal from the other twisted pairs, the computational complexity increases in proportion to N2 where N is the number of twisted pairs in the bundle and, therefore, it becomes prohibitive even for small values of N. In this dissertation, four new methods for NEXT reduction are proposed. The methods aim at reducing computational complexity while maintaining speed and performance. In Chapter 3 an efficient NEXT cancellation system is proposed. The new system first detects the NEXT signals present in the received signal and then assigns adaptive filters to cancel the most significant NEXT signals detected. The detection process uses a fast and efficient algorithm that estimates the crosscorrelation between the transmitted and received signal. By subtracting the adaptive filter estimates of the NEXT signals that have been detected and assigned adaptive filters for cancellation, the magnitude of smaller NEXT signals can be estimated more accurately during the NEXT detection stage. The new system offers an overall computational complexity of order N. This represents a large reduction in the computational effort relative to that in previous NEXT cancellation system which offer computational complexities of order N2. In Chapter 4, the NEXT cancellation system proposed in Chapter 3 is implemented using frequency-domain least-mean-square (FDLMS) adaptive filters to cancel the NEXT signals. Several schemes for assigning the adaptive filter step sizes are explored. It has been found that by making the step sizes proportional to the magnitude of the NEXT signals during the initial phases of adaptation and then making them all equal during the later phases, the convergence rate can be significantly improved. And by returning after convergence to step sizes that are proportional to the magnitudes of the NEXT signals, a much better tracking performance is achieved. In Chapter 5, a new technique that reduces the computational complexity in adaptive filters for NEXT cancellation is proposed. In this technique, the filter length of each adaptive filter is adjusted according to the strength of the NEXT signal. Since the NEXT signals from the other twisted pairs are typically of different magnitudes, using such a technique leads to a significant reduction in the total number of filter taps when compared with fixedlength adaptive filters. The NEXT cancellation is started by using adaptive filters with minimum filter lengths. As the adaptation progresses, the filter length of each adaptive filter is adjusted according to the magnitude of the NEXT signal. Upon convergence, another algorithm is deployed which readjusts the filter lengths of those adaptive filters that are too long or too short. Chapter 6 deals with another new method to mitigate NEXT based on a wavelet denoising technique. In xDSL systems, the received signal typically has greater power in the lower end of the frequency spectrum whereas the NEXT signal has greater power in the higher end. The wavelet technique takes advantage of the difference between the power spectrum of the received signal and that of the NEXT to mitigate the crosstalk noise. In addition, the method has a low computational complexity which makes it fast, efficient, and well suited for high data-rate applications.

Με την εργασία αυτή γίνεται μια οικονομική αξιολόγηση ενός ευρυζωνικού δικτύου πρόσβασης μέσα από την ανάπτυξη ενός προγράμματος (σε κώδικα C) που σαν εισόδους έχει την διείσδυση της κάθε υπηρεσίας στην αγορά, δηλαδή τον αριθμό των πιθανών συνδρομητών, τα στοιχεία της περιοχής, τον εξοπλισμό του δικτύου που πρόκειται να εγκατασταθεί, καθώς και οικονομικά στοιχεία όπως η χρέωση για την υπηρεσία από τον πάροχο. Χρησιμοποιώντας τα στοιχεία αυτά η εφαρμογή υπολογίζει την Καθαρή Παρούσα Αξία (NPV) τον Εσωτερικό Ρυθμό Επιστροφής (IRR) καθώς και την Παρούσα Αξία Ετήσιων Δαπανών (PVAC) για ένα χρονικό ορίζοντα δέκα ετών. Επίσης για την κοστολόγηση του δικτύου υπολογίζει τον συνολικό εξοπλισμό που χρειάζεται να εγκατασταθεί, κάνοντας μια εκτίμηση, προς την χειρότερη πλευρά, για τα μέτρα της οπτικής ίνας που χρειάζεται να τοποθετηθεί. Συγκρίνοντας τα αποτελέσματα των NPV για έτος εκκίνησης διαφορετικό κάθε φορά παρουσιάζει το έτος που ένας πάροχος θα πρέπει να εγκαταστήσει το δίκτυο του έτσι ώστε στο τέλος του χρονικού ορίζοντα να έχει το μέγιστο δυνατό κέρδος. Στα πρώτα κεφάλαια γίνεται μια θεωρητική παρουσίαση των διαθέσιμων τεχνολογιών πρόσβασης και του εξοπλισμού, ενώ στα δύο τελευταία κεφάλαια παρουσιάζεται το πρόγραμμα και τα αποτελέσματα για τέσσερα υποθετικά σενάρια. / -

International Telemetering Conference Proceedings / October 23-26, 2000 / Town & Country Hotel and Conference Center, San Diego, California / This paper introduces new telemetry equipment based on Digital Subscriber Loop DSL technology (high speed transmission over copper cables) for military and industrial applications. A brief xDSL technology overview is followed with introduction of the new ‘P3’ product. A number of new applications for remote data transmission are presented and further highlighted in the Australian Army report detailing their recent equipment operational deployments.

International Telemetering Conference Proceedings / October 22-25, 2001 / Riviera Hotel and Convention Center, Las Vegas, Nevada / This paper introduces new telemetry (communications) equipment based on Digital Subscriber Loop DSL technology (high speed transmission over copper cables) for defense and industrial applications. A brief xDSL technology overview is followed with introduction of the new ‘P3’ product and its application, reviewing advantages of using copper as a communications medium whenever rapidly deployed data and voice links are essential. An Australian Army report, detailing a specific equipment deployment’s findings is reproduced as an independent reference material.

Submitted by Hellen Luz (hellencrisluz@gmail.com) on 2017-10-02T17:05:11Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_TechniquesDownstreamRate.pdf: 1238526 bytes, checksum: 6b7ca82987aca1343ace4357e45edf39 (MD5) / Rejected by Irvana Coutinho (irvana@ufpa.br), reason: Devolvendo... on 2017-10-03T14:13:39Z (GMT) / Submitted by Hellen Luz (hellencrisluz@gmail.com) on 2017-10-03T14:15:04Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_TechniquesDownstreamRate.pdf: 1238526 bytes, checksum: 6b7ca82987aca1343ace4357e45edf39 (MD5) / Rejected by Edisangela Bastos (edisangela@ufpa.br), reason: on 2017-10-10T17:03:03Z (GMT) / Submitted by Hellen Luz (hellencrisluz@gmail.com) on 2017-10-16T14:12:59Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_TechniquesDownstreamRate.pdf: 1238526 bytes, checksum: 6b7ca82987aca1343ace4357e45edf39 (MD5) / Approved for entry into archive by Edisangela Bastos (edisangela@ufpa.br) on 2017-11-13T15:44:03Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_TechniquesDownstreamRate.pdf: 1238526 bytes, checksum: 6b7ca82987aca1343ace4357e45edf39 (MD5) / Made available in DSpace on 2017-11-13T15:44:04Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Dissertacao_TechniquesDownstreamRate.pdf: 1238526 bytes, checksum: 6b7ca82987aca1343ace4357e45edf39 (MD5) Previous issue date: 2015-03-10 / FADESP - Fundação de Amparo e Desenvolvimento da Pesquisa / Conforme a tecnologia DSL (Digital Subscriber Line) atinge o seu limite de largura de banda física e o modelo Fiber-to-the-Home (FTTH) se torna um substituto em potencial, novas técnicas são desenvolvidas para lidar com as exigências da indústria de acesso à Internet. Nesse contexto, o padrão recém acordado do International Telecommunication Union (ITU), o G.9700 (G.fast) traz para a rede de cobre uma renovação de sua vida útil, com o uso de técnicas como o Vectoring. Esta, apesar de ser uma ferramenta poderosa para que DSL se torne uma tecnologia competitiva para a fibra óptica, ainda deve lidar com o problema de que os assinantes podem obter taxas diferentes em seus CPEs (Customer Premises Equipments), causado principalmente por aspectos físicos do canal. Com isso em mente, este trabalho propõe métodos para balancear as taxas entregues às linhas dos usuários no downstream. Isso é feito por meio de diferentes ordenações das colunas da matriz do canal, em cenários que utilizam o Precoder Tomlinson-Harashima (THP) até 200 MHz. Simulações foram feitas usando cada método de balanceamento de taxas em seis cabos medidos, a fim de demonstrar os progressos de cada método. Estas simulações são estendidas para o ainda não validado cenário Near-Far, que tenta representar as situações em que algumas linhas têm comprimento maior do que outras, e serve apenas como referência. Os métodos propostos produziram resultados promissores de balanceamento, com reduções de até 95,79% do desvio padrão para o cabo Swisscom I51, quando se comparando resultados de um método de algoritmo genético com aqueles do THP. / As the DSL (Digital Subscriber Line) technology reaches its physical bandwidth limit and the Fiber-to-the-Home (FTTH) model becomes a potential substitute, new techniques and standards are developed to cope with the requirements from the Internet access industry. In this context, the newly agreed G.9700 (G.fast) standard, from the International Telecommunication Union (ITU), brings to the copper plant a renewal of its lifespan with the use of techniques such as Vectoring. Although Vectoring is a powerful tool for DSL to become a competitive technology for optical fiber, it must deal with the problem that subscribers still may get differing rates at their CPEs (Customer Premises Equipment), caused mainly by physical aspects of the channel. With that in mind, this work proposes methods of balancing the achievable rates delivered to user lines at Downstream. This is done by using different column sortings of the channel matrix, in scenarios that utilize the Tomlinson-Harashima Precoder (THP) up to 200 MHz. Simulations using each rate balancing method on six measured cables are made in order to show each method’s progress. These simulations are extended to the Near-Far Scenario, which tries to resemble the situations where some lines have greater length than others, that is, differing distances between the CPE and the DSLAM (Digital Subscriber Line Access Multiplexer). The proposed methods yielded promising balancing result, with reductions of up to 95.79% of the standard deviation for the Swisscom I51 cable, when comparing results of a genetic algorithm method with those of the THP.

Please read the abstract in the front matter this document / Dissertation (M Eng (Electronic Engineering))--University of Pretoria, 2006. / Electrical, Electronic and Computer Engineering / unrestricted

Submitted by Hellen Luz (hellencrisluz@gmail.com) on 2017-10-05T16:43:28Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_DeterminacaoFuncaoTransferencia.pdf: 8874800 bytes, checksum: 2cd17e212f48c1cdeff100a1289239ad (MD5) / Rejected by Edisangela Bastos (edisangela@ufpa.br), reason: on 2017-10-10T17:05:27Z (GMT) / Submitted by Hellen Luz (hellencrisluz@gmail.com) on 2017-10-16T15:38:23Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_DeterminacaoFuncaoTransferencia.pdf: 8874800 bytes, checksum: 2cd17e212f48c1cdeff100a1289239ad (MD5) / Approved for entry into archive by Edisangela Bastos (edisangela@ufpa.br) on 2017-11-14T14:33:14Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_DeterminacaoFuncaoTransferencia.pdf: 8874800 bytes, checksum: 2cd17e212f48c1cdeff100a1289239ad (MD5) / Made available in DSpace on 2017-11-14T14:33:14Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Tese_DeterminacaoFuncaoTransferencia.pdf: 8874800 bytes, checksum: 2cd17e212f48c1cdeff100a1289239ad (MD5) Previous issue date: 2012-04-02 / A tecnologia digital subscriber line (DSL) tem por objetivo explorar todo o potencial dos enlaces metálicos telefônicos no provimento de acesso em banda larga. Por outro lado, os enlaces metálicos podem apresentar capacidades de transmissão bem distintas devido a diferenças em suas topologias. Portanto, é importante mensurar a real capacidade de cada enlace antes da implantação do serviço DSL. Esse processo chama-se qualificação de enlaces. O cálculo da capacidade de transmissão de um enlace perpassa pela determinação de sua função de transferência. As técnicas de qualificação existentes determinam a função de transferência a partir da comunicação entre equipamentos na central e na casa do assinante ou indiretamente, a partir do conhecimento da topologia do enlace sob teste. Ambos os processos não são adequados num cenário de pré-implantação do serviço DSL, pois envolvem custos adicionais com envio de técnico a localidade do assinante, dependência de registros atualizados por parte das operadoras (quase nunca disponíveis) ou o emprego de técnicas sofisticadas de identificação de topologia. Assim sendo, o objetivo do presente trabalho é propor um método de determinação da função de transferência de enlaces metálicos que não necessite de conhecimento prévio da topologia, que utilize somente informações coletadas na central telefônica e que não necessite de intervenção humana na localidade do assinante. Essencialmente, a forma geral do método do método proposto descreve analiticamente a função de transferência do enlace sob teste em função de suas impedâncias de entrada em curto-circuito e circuito aberto, vistas a partir da central, e da sua assimetria. Também foi desenvolvido um algoritmo o qual estima a impedância de entrada em curto-circuito a partir da detecção das envoltórias da impedância em circuito aberto. Ao utilizar esse estimador conjuntamente com a forma geral do método proposto, é possível determinar a função de transferência a partir de uma única medição de impedância feita na central e sem nenhuma intervenção humana na localidade do assinante. O método proposto foi avaliado em duas etapas distintas. Na primeira, avaliou-se o desempenho da forma geral do método. Os testes consistiram de comparação com um método de referência, usando dados simulados para três enlaces; aplicação do método proposto a uma bateria de dados simulados gerados a partir de um gerador arbitrário de topologias; e aplicação do método a medições de impedância realizadas em laboratório com oito enlaces reais. A segunda etapa diz respeito à aplicação conjunta da forma geral do método e do estimador de impedância em curto-circuito para dois dos enlaces medidos em laboratório. Os resultados obtidos para dados simulados demonstram que a forma geral do método proposto tem comprovada eficácia, fornecendo estimativas bem abaixo do limiar definido (< 3 dB por tom DSL). Para dados medidos, a forma geral do método determinou a função de transferência de sete dos enlaces com desvio por tom abaixo de 1,5 dB, mas falhou para o enlace com duas derivações, sendo uma junto à localidade do assinante. Com relação aos resultados para a aplicação conjunta da forma geral e do estimador, as estimativas de função de transferência foram equivalentes àquelas obtidas pela forma geral do método proposto, apesar de apresentarem desvios mais acentuados no início e no final da faixa de frequências. Esses desvios mais acentuados devem-se principalmente a versão atual do bloco de detecção de envoltórias do estimador de impedância em curto-circuito, que apresenta desempenho limitado, sobretudo para enlaces com mais de duas seções seriais. / The digital subscriber line (DSL) technology aims at exploiting the full potential of the telephone metallic lines on providing broadband access. On the other hand, the telephone lines may have distinct transmission capacities due to differences on their topologies. Therefore, it is important to measure the actual transmission capacity of each line before the DSL service deployment. This process is called line qualification. The determination of the transmission capacity of metallic lines requires previous determination of their transfer function. The existent qualification techniques determine the transfer function from the communication between equipments at the central office and the customer’s premises or indirectly, from knowledge about the topology of the line under test. Both processes are not in line with a pre-deployment scenario since they imply additional costs with the dispatching of technicians to the subscriber’s site, dependency of updated records about the telephone network (rarely available) or use of sophisticated line topology techniques. Therefore, the goal of this work is to propose a method for determining the transfer function of metallic lines with the following features: it does not need previous knowledge about the line topology, it uses information collected just at the central office (CO) and it does not require any human intervention at the subscriber’s site. Essentially, the general form of the proposed method analytically describes the transfer function of the line under test in function of its short and open-circuited input impedances, taken from the CO, and its asymmetry. Additionally, an algorithm that derives the short-circuited input impedance from the envelopes of the open-circuited one was developed. By applying this algorithm together with the general form of the proposed method, it is possible to determine the transfer function from just an open-circuited input impedance measurement and without any human intervention at the subscriber’s site. The proposed method was evaluated in two steps. The first step concerns the evaluation of the general form of the method. Specifically, the tests involve baseline comparison using simulated data for threeline topologies, application of the method to a bunch of simulated data generated from an arbitrary lines generator, and evaluation using measurements performed in laboratory for eight real test lines. The second step concerns the joint application of the general form of the method and the algorithm that estimates the short-circuited input impedance to measured data for two of the test lines reproduced in laboratory. The results for simulated data indicate that the general form of the proposed method is efficient, providing estimates well below the defined threshold (< 3 dB per DSL tone). For measurements, the general form of the method has estimated the transfer function of seven from the test lines with deviation per tone below 1.5 dB, but it failed for the line with two bridged-taps, being one very close to the subscriber’s site. Concerning the joint application of the general form of the proposed method and the algorithm that estimates the short-circuited input impedance, the transfer function estimations have been equivalent to those provided by the general form of the method, but with significant deviations in the beginning and in the end of the frequency band. These significant deviations are due to the current version of the envelope detector block of the algorithm that has limited performance, especially for lines with more than two serial sections.