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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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Spelling suggestions: "subject:"digital music streaming services"" "subject:"figital music streaming services""

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Enhancing User Satisfaction Through Micro-interactions: A Qualitative Study of Usability on Spotify

Hongjian, Li, Yujie, Zhou January 2024 (has links)
This study investigates the impact of micro-interactions on user satisfaction within music applications, specifically examining the usability differences between simpler and more complex interactions. The research employs semi-structured interviews to assess user satisfaction with two different levels of micro-interaction complexity. The goal is to derive actionable insights for optimising user-centred design in digital music streaming platforms, ultimately enhancing user satisfaction. The semi-structured interview method is chosen for this study, with the assistance of A/B testing designed by the researchers to gain realistic and informative qualitative data. To analyse a large amount of qualitative data, thematic analysis is utilised as the analytic method. The results reveal a clear preference for simple micro-interactions. Participants found these interactions required fewer steps, were more intuitive, and demanded minimal cognitive effort, thereby avoiding information and feature overload. In contrast, complex micro-interactions often led to confusion and frustration due to unnecessary complexity and unclear iconography. Moreover, participants expressed a need for personalised and voice-activated interactions to enhance usability and accessibility in diverse contexts. These findings underscore the importance of designing micro-interactions that align with users' mental models and preferences. By prioritising simplicity, intuitiveness, and personalization, music streaming services can significantly improve user satisfaction and engagement.
Micro-interactions
Usability
User satisfaction
Music applications
Simplicity
Semi-structured interviews
User-centred design
Digital music streaming services
Qualitative research
Iterative design
Human Computer Interaction
Design
Design
Visual Arts
Bildkonst
Elektroteknik och elektronik
Media and Communication Technology
Medieteknik
Media and Communications
Medie- och kommunikationsvetenskap
Media Studies
Medievetenskap

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