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Korporatiewe verwantskappe en die eliminering van dubbeltelling in die industriele sektor van die Johannesburgse effektebeurs (1984-85)Kotze, Johannes Gideon 03 1900 (has links)
Thesis (MBA)--Stellenbosch University, 1986. / INLEIDING: Maatskappye publiseer jaarliks finansiële state waarin o.a. items soos direkteursvergoeding, ouditfooie, belasting, ens. verskyn. Daar word op 'n gereelde basis by die Universiteit van Stellebosch Nagraadse Bestuurskool (USBS) navorsing gedoen om die tendense van hierdie en ander items te volg. Alhoewel items van belang en die gepaardgaande bedrae relatief maklik geïdentifiseer kan word in die finansiële state van elke maatskappy, onstaan die verskynsel "dubbeltelling" wanneer finansiële inligting van sommige maatskappye bestuur word.
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A growth rate modelSpies, Izak Jacob 12 1900 (has links)
Thesis (MBA)--Stellenbosch University, 1988. / INTRODUCTION: The object of this technical report is to enhance an already existing computer program which calculates the possible growth rate under certain given conditions. These enhancements would make the program more applicable to a variety of situations and possibly a more true indication of what would happen in real life. The existing program was initially written in the FORTRAN-77 language by J C d Bruin in 1982 and translated to the TRUE BASIC language in 1985. The main objective of the program is to determine the maximum growth % of a business subject to certain given parameters or constraints.
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Dividends as a contributor to the total returns of South African equities over the long-termMahura, Kagisho 03 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2007. / ENGLISH ABSTRACT: When considering the expected returns from an investment, investors often
focus on the appreciation of the share price (capital appreciation) and ignore
the contribution of dividends paid, thus overlooking a potentially significant
contributor to returns.
The objectives of this study are to determine the respective contributions of
dividends and capital appreciation to the total returns of South African equities
over a 10-year period, beginning 31 July 1996 and ending 31 July 2006, by
using the Top 40 index of shares listed on the Johannesburg Securities
Exchange over that period. The study also aims to determine whether
dividend policy should be considered as carefully as the share's potential
capital appreciation by investors when constructing portfolios.
The study determined that dividends paid contributed more than 50% of the
total return for 10% of the shares in the sample tested. In total, dividends
contributed more than 25% of the total return for 33% of the shares.
The study also concludes that a share's dividend policy should be considered
carefully, as dividends paid may be a significant contributor to a share's
expected return. / AFRIKAANSE OPSOMMING: Wanneer die verwagte opbrengste van 'n belegging in ag geneem word, Ie
beleggers dikwels klem op die waardestyging van die aandeleprys
(kapitaalappresiasie) en ignoreer die bydrae van dividende wat betaal word.
Hulle sien nie dividende as 'n potensieel belangrike bydraer tot opbrengste raak
nie.
Die doelwitte van hierdie studie is om die onderskeie bydraes van dividende en
kapitaalappresiasie tot die totale opbrengs van Suid-Afrikaase aandele oor 'n
tydperk van 10 jaar - vanaf 31 Julie 1996 tot 31 Julie 2006 - te bepaal deur die
Top 40 indeks van aandele te gebruik wat in daardie tydperk op die
Johannesburgse Aandelebeurs genoteer was. Die ondersoek wil ook bepaal of
beleggers net so versigting na dividendbeleid as na aandele se potensiele
kapitaalappresiasie behoort te kyk wanneer portefeuljes saamgestel word.
Die studie het bepaal dat dividende wat betaal is, meer as 50% van die totale
opbrengste vir 10% van die aandele in die toetsvoorbeeld uitgemaak het.
Dividende het altesaam meer as 25% van die totale opbrengs vir 33% van die
aandele uitgemaak.
Die studie het ook tot die gevolgtrekking gekom dat 'n aandeel se dividendbeleid
baie versigtig oorweeg moet word omdat dividende wat betaal word 'n belangrike
bydraer tot 'n aandeel se verwagte opbrengs kan wees.
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An empirical analysis of the Johannesburg Stock Exchange : an annotated bibliographyWatson, Leigh-Ann 03 1900 (has links)
Thesis (MBA)--Stellenbosch University, 1991. / The contents of this study project is an annotated bibliography of research and articles on the Johannesburg Stock Market over the period 1974-1990. It is for this reason that only articles published in : 1. The South African Journal of Business Management, and 2. The Investment Analysts Journal over this 16 year period have featured in this study project.
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Die ontwikkeling van 'n vooruitskattings-model vir die voorspelling van verkopeCalitz, P. G. 12 1900 (has links)
Thesis (MBA)--Stellenbosch University, 1985. / Aangesien historiese data geredelik beskikbaar was, is 'n kwantitatiewe vooruitskattingsmetode gebruik met die doel om gebeure in die verlede te bestuur. Sodoende kon die onderliggende struktuur van die data beter begryp
word en daarom kon 'n model daargestel word om die nodige inligting te verskaf
vir bestuursbesluitneming.
Die klassieke vermenigvuldigende tydreeks is gebruik om die toekomstige
verkope van Stodels Nurseries (Edms.) Bpk. te projekteer. Aangesien die
maatskappy se verkope onderhewig is aan hewige seisoenskommelings, is
kontantvloeibeplanning van kardinale belang vir die finansiele bestuur van die
maatskappy.
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Selecting common stocks for investment by utilising the Graham-Buffett contrarian focus value investment approachDe Witt, Sarel Jacobus 03 1900 (has links)
Theses (MBA)--Stellenbosch University, 2007. / ENGLISH ABSTRACT: This study project concentrated on the investment approach of one individual
that consistently achieved above average investment returns over a period
of fifty years and became the second richest person in America primarily
through the use of his unique investment skill and philosophy. He managed
to increase a $100 personal investment in 1956 into a personal net worth of
$46 billion in 2006. This person is Warren Buffett, and the primary goal of
the study project was to integrate and summarise the main features of his
investment approach and philosophy as described in the many books,
articles and essays written about him .
The study project further strove to use findings from contemporary scientific
works to support and validate the scientific soundness of his investment
approach and principles. Finally, the investment approach and techniques
described in the study project were used to systematically analyse and select
a common stock for future investment.
In the author's opinion, the study project was successful at identifying and
highlighting the essential principles of Warren Buffett's investment approach .
The investment framework presented in Chapter 3 could serve as a guideline
for an investor to apply Buffett's investment approach in a systematic
manner. The framework was successfully utilized by the author to analyse
and identify a so-called "Buffett company" that was trading at a significant
discount to its underlying value. A hypothetical purchase decision by an
investor in this company's common stock would have yielded a significant
return on investment over the long term. An investor that had knowledge of
this investment framework at the time could have "spotted" this opportunity
and capitalised on it. The above conclusion assumed that this hypothetical investor had been
operating within the same "circle of competence" as the author. What might
seem "simple" or "logical" to one investor, might seem completely complex
or irrational to another. In the author's opinion, Buffett's unique "circle of
competence" is the missing "ingredient" to his success formula.
A person's "circle of competence" evolves as a result of the unique blending
of that person's knowledge, experience, personality, attitude, intelligence
and external influences. It is thus unique to an individual and almost
impossible to duplicate by others. Buffett's "circle of competence" could be
viewed as his durable competitive advantage that gave him the insight to
invest successfully.
To lend credibility to the merits of Buffett's approach, the author presented
scientific literature that supported Buffett's investment principles. Many of
Buffett's principles were related to concepts that were named differently, but
essentially had the same meaning. It appeared that Buffett's investment
success stemmed from integrating and utilizing these concepts in an
effective and coherent way, consistent with his "circle of competence"
principle. / AFRIKAANSE OPSOMMING: Hierdie studieprojek fokus op die beleggingsbenadering van 'n individu wat
konstant oor 'n tydperk van vyftig jaar bogemiddelde beleggingsopbrengste
behaal het. Hy het deur sy unieke beleggingsvermoens en filosofie die
tweede rykste man in Amerika geword. Hy het dit reggekry om 'n $100
persoonlike belegging in 1956 te vermeerder na 'n persoonlike nettobatewaarde
van $46 biljoen in 2006. Sy naam is Warren Buffett en die
primere doel van hierdie studie is om die belangrikste kenmerke van sy
beleggingsbenadering en filosofie, soos beskryf in vele boeke, artikels en
verhandelings te integreer en op te som.
Hierdie studie streef ook om van kontemporere wetenskaplike bevindings
gebruik te maak om te bewys en te ondersteun dat sy beleggingsbenadering
wetenskaplik gegrond is. Daarna is hierdie beleggingsbenadering en
tegnieke prakties gebruik in die stelselmatige analise en seleksie van 'n
gewone aandeel vir 'n moontlike toekomstige belegging.
Volgens die skrywer se mening slaag hierdie studie daarin om die
belangrikste beginsels van Buffett se beleggingsbenadering te identifiseer en
uit te lig. Die beleggingsraamwerk in Hoofstuk 3 kan dien as 'n riglyn vir 'n
belegger om Buffett se beleggingsbeginsels stelselmatig toe te pas. Hierdie
beleggingsraamwerk is suksesvol deur die skrywer toegepas om 'n
sogenaamde "Buffett maatskappy", wat verhandel het teen 'n aansienlike
afslag tot sy onderliggende waarde, te analiseer en te identifiseer. 'n
Hipotetiese aankoopbesluit deur 'n belegger van hierdie maatskappy se
gewone aandele sou oor die lang termyn 'n beduidende opbrengs gelewer
het. 'n Belegger wat kennis gedra het van hierdie beleggingsraamwerk kon
die beleggingsmoontlikheid ge"identifiseer het en so daarop gekapitaliseer
het. Die bogenoemde gevolgtrekking veronderstel dat die hipotetiese belegger
binne dieselfde "kring van bevoegdheid" as die skrywer funksioneer. Wat
logies en eenvoudig vir een belegger voorkom, Iyk dalk totaal kompleks en
irrasioneel vir 'n ander. Na die skrywer se mening is Buffett se unieke
insigte en vermoens (kring van bevoegdheid) die ontbrekende bestanddeel
tot sy suksesformule.
'n Persoon se "kring van bevoegdheid" ontwikkel as gevolg van 'n unieke
vermenging van daardie persoon se kennis, ervarings, persoonlikheid/
houding, intelligensievlak en eksterne invloede. Dit is dus uniek tot elke
individu en bykans onmoontlik om deur 'n ander te dupliseer. Buffett se
"kring van bevoegdheid" kan dus gesien word as sy volhoubare
kompeterende voordeel wat aan hom die insig verskaf om suksesvol te belê.
Om geloofwaardigheid aan Buffett se benadering te verleen, het die skrywer
wetenskaplike literatuur verskaf wat sy beleggingsbeginsels ondersteun.
Baie van Buffett se beginsels stem ooreen met reeds bestaande konsepte,
slegs met ander benamings. Dit wil voorkom of Buffett se beleggingssukses
uitvloei vanaf sy integrasie en gebruik van hierdie konsepte in 'n doelmatige
en samehangende manier, wat verenigbaar met sy "kring van bevoegdheid"
beginsel is.
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The role of coaching to improve decision-making by senior managersHughes, Trevor 12 1900 (has links)
Thesis (MPhil)--Stellenbosch University, 2013. / The purpose of this research assignment was to identify the role of coaching to improve decision-making by senior business managers. The research reviewed the theory of decision-making, business coaching and a coaching approach. The research captured the perceptions amongst a group of senior managers regarding the contribution of business coaching and coaching tools to their decision-making. The research then tracked how these perceptions changed as the group experienced coaching. The research identified how to use coaching for decision-making by teams and individuals.
Action research was the methodology used for conducting this research and was preferred because of the opportunity to pilot an approach in a real situation involving senior managers as participants in a process that allowed for adjustment and learning along the way. The sample comprised a team of group account managers in a South African beverage manufacturing company. An action research process of plan, act, observe and reflect was used with CLEAR (contract, listen, explore, action and review) as coaching approach, and coaching tools comprising Kolb’s experiential learning and reflective practice. The action research was a five-phase process, which included team sessions and individual coaching sessions.
The findings showed that coaching makes a positive contribution to more effective decision-making by senior managers. Participant perceptions were that the CLEAR coaching approach made a positive contribution to more effective decision-making, with Kolb’s experiential learning and reflective practice making important contributions. Based on the research findings, business leadership and management should pay specific attention to their business decision-making practices and put programmes in place to ensure effective decision-making. It is also an imperative for senior managers to identify opportunities to improve their decision-making skills through coaching or other means. Coaches working in the business environment should develop their knowledge of decision-making and adopt focused approaches to increase the decision-making effectiveness of their clients.
This research with a sample group of five senior managers occurred in a competitive fast moving consumer goods business environment over a twelve-week period. Further research could include samples that are more diverse, at different levels in an organisation, in different industries and over longer periods. Opportunity also exists to conduct further research into the role different coaching approaches and coaching tools could play with respect to improving decision-making effectiveness.
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An investigation to determine the extent to which the literature defines and endorses a proposed framework for a 'Practice of leadership'Albertyn, De Wet 07 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2012. / During the past two to three decades the concept of leadership has become the subject of great debate, research and writing. The explosion of literature and perspectives are both to be welcomed but can also be bewildering. To date the subject of leadership has not yet evolved into a more mature ‘practice’ which enables the development of more consistent ‘agendas of leadership development and focus’. A review of internationally respected business schools and MBA programmes would, for instance, provide a good degree of consistency with regard to what should be included in the ‘Practice of Management’. The same would be true for other professional practices such as medicine, architecture, accounting, and various engineering disciplines etcetera.
The main objective of this study was to explore and determine the extent to which the literature defines and reinforces the development of an integrative ‘Practice of Leadership’. Based on internationally accepted best practices, the potential constituent elements of a ‘Practice of Leadership’ were divided into the four dimensions of Personal, Interpersonal, Organisational and Societal leadership. Twelve elements were identified that are addressed repeatedly in the literature and which may form a starting point to provide greater rigour in defining what the ‘agenda’ for a ‘Practice of Leadership’ may consist of. One hundred and sixty four sources of reference have been structured to explore the initial set of 12 elements to produce a framework relating to a ‘Practice of Leadership’.
The method used in this study was an extensive exploration of existing literature with a focus from 2000 onwards. Some core leadership principles were still mentioned, but the main focus of this study was done from 2000 to date. Various online databases have been used (with the main focus on the USB’s online databases) for the data collection, using key words relating to the 12 elements of a Practice of Leadership.
The result of this study indicates that a shift has happened during the past years where leadership is moving from a competency paradigm towards a shared understanding of what potentially could constitute a ‘Practice of Leadership’. The knowledge gained from the 166 sources of reference revealed that certain patterns emerged with relative frequency in the existing literature in order to produce an initial set of 12 elements to support a framework for a Practice of Leadership.
One of the conclusions of this study was that no existing literature refers to a framework arguing for a ‘Practice of Leadership’, although singular papers were sourced where there was a call to explore and establish a more concrete framework for a ‘Practice of Leadership’. This study has taken the bold, yet humble, step to identify and introduce an initial set of 12 elements which might lead to a shared and integrative framework for a ‘Practice of Leadership’. The conclusion was made that other potential elements may also form part of this integrative framework, but that further research is needed to substantiate their inclusion. There is no doubt that the framework for the ‘Practice of Leadership’ contained in this research will be challenged. It is hoped that it may contribute to taking the debate from the highly conceptual to the more concrete, and that it may at worst provide a working template to test, endorse, refine or reject content going forward.
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Captive insurance companies : a theoretical and empirical studyLe Roux, Magdalena Elizabeth 12 1900 (has links)
Thesis (MComm)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: Much research has been done on risk coverage within the field of the traditional insurance
market, but the concept of alternative risk transfer is fairly new to the world of risk
management. The need for more innovative, multi-faceted approaches to meet possible
losses, together with the growing resistance to the cross-subsidisation inherent in traditional
insurance, has initiated the development of the captive insurance industry as an alternative
risk transfer mechanism.
The objective of this research was to study the application of captive insurance as a risk
management mechanism for managers. The objective comprised a modelling approach for
managers to handle the strategic implications of establishing and operating a captive insurer.
The tasks that were required for this assignment were as follows:
• The completion of a literature study of the basic theory available on captive insurance as
an internal risk financing mechanism for management;
• The collection of relevant empirical information on the subject by means of
questionnaires, which had to be based on the literature study;
• The critical analysis of the collected data; and
• The development of a decision-making model based on the outcome of the available
information, that could provide a practical guideline for management to decide on the
establishment and operation of a captive insurer.
Twenty-five questionnaires were sent out during February 2003 to cover all the registered
onshore and cell captive insurance companies in South Africa. Offshore insurance
companies could not be included in this study due to article 33 of the Reserve Bank's Act
no. 90 of 1989 regarding confidential information. Of the 25 captive insurance companies,
21 companies completed the questionnaires, and three respondents declared that they did not
perform captive insurance activities anymore. A response rate of over 95 per cent is
therefore achieved.
The information obtained from the questionnaires was summarised on a SPSS spreadsheet
and subjected to a statistical analysis to form the bases for the empirical investigation. The
results of the empirical study for onshore and cell captive insurers leads to conclusions regarding the importance of the objectives needed for establishing and operating the captive
Insurer.
The three most importantfactors which should determine the decision of a holding company
to establish an onshore captive insurer were identified as the financial commitment of the
holding company, the spreading of the risks of the holding company, and the retention
capacity of the holding company. The three most importantfactors which should determine
the decision of a holding company to operate an onshore captive insurer are the retention
capacity of the holding company, the financial commitment of the holding company, and the
management commitment of the holding company.
The three most importantfactors which should determine the decision of a holding company
to establish a cell captive insurer were identified as the spreading of the risks of the holding
company, the retention capacity of the holding company, and the financial commitment of
the holding company. The three most importantfactors which should determine the decision
of a holding company to operate a cell captive insurer are the financial commitment of the
holding company, the spreading of the risks of the holding company, and the management
commitment of the holding company.
A decision-making model for both onshore and cell captive insurers was developed as a tool
for risk managers when deciding on the establishment and operation of a captive insurer as
part of their risk management programme. The resulting conclusions and recommendations
of this assignment are largely based on the personal viewpoints of the captive insurers active
in the South African captive insurance industry. It is therefore recommended that future
research also includes the role and views of the holding companies. / AFRIKAANSE OPSOMMING: Heelwat navorsing is alreeds oor die tradisionele versekeringsmark ten opsigte van
risikodekking gedoen, maar die konsep van alternatiewe risiko-oordrag is nog redelik nuut
in die vakgebied van die risikobestuur. Die behoefte aan meer innoverende multivlak
benaderinge om moontlike verliese te beperk, tesame met die toenemende weerstand teen
kruissubsidiëring inherent aan tradisionele versekering, het tot die ontwikkeling van die
gebonde (gevange) versekeringsbedryf as 'n wyse van alternatiewe risiko-oordrag gelei.
Die doelstelling van hierdie navorsing was om die toepaslikheid van gebonde versekeraars
as 'n risikobestuursmeganisme vir bestuurders te bestudeer. Die doelstelling omsluit 'n
modelboubenadering vir bestuurders om die strategiese implikasies van die stigting en
bedryf van 'n gebonde versekeraar te beheer. Die voortvloeiende take van die werkstuk is
soos volg:
• Die voltooiing van 'n literatuurstudie van die basiese teorie wat oor gebonde
versekering, as 'n wyse van interne risikofinansiering vir bestuur beskikbaar is;
• Die versameling van relevante empiriese inligting oor die onderwerp deur middel
van vraelyste wat op die literatuurstudie gebaseer is;
• 'n Kritiese ontleding van die versamelde inligting; en
• Die ontwikkeling van 'n besluitnemingsmodelop grond van die resultate van die
beskikbare inligting wat as 'n praktiese gids vir bestuur kan dien met betrekking tot
besluitingneming oor die stigting en bedryfvan 'n gebonde versekeraar.
Vyf en twintig vraelyste is gedurende Februarie 2003 gepos om al die geregistreerde
binnelandse gebonde versekeringsmaatskappye, asook gebonde versekeringsmaatskappye
wat uit verskillende selle bestaan ("cell captive insurance companies"), in Suid-Afrika te
bereik. Buitelandse gebonde versekeringsmaatskappye kon nie deel van hierdie studie vorm
nie vanweë artikel 33 van die Reserwebank se Wet nr. 90 van 1989 insake vertroulike
inligting. Van die 25 gebonde versekeringsmaatskappye het 21 maatskappye die vraelyste
voltooi en drie respondente het aangedui dat hulle nie meer by die aktiwiteite van gebonde
versekering betrokke was nie. 'n Reaksiekoers van meer as 95 persent is gevolglik behaal.
Stellenbosch University http://scholar.sun.ac.za
Die inligting vanuit die vraelyste is opgesom deur middel van 'n SPSS-sigblad en 'n aantal
statistiese ontledings is gedoen, wat die basis van die empiriese studie gevorm het. Die
resultate van die empiriese studie ten opsigte van binnelandse gebonde versekeraars, asook
gebonde versekeraars wat uit verskillende selle bestaan, het tot gevolgtrekkings gelei met
betrekking tot die belangrikheid van die verlangde doelstellings vir die stigting en bedryf
van gebonde versekeraars.
Die drie belangrikste faktore wat die besluitneming van 'n houermaatskappy behoort te
beïnvloed om 'n binnelandse gebonde versekeraar te stig, is geïdentifiseer as die finansiële
verbintenis van die houermaatskappy, die spreiding van die risiko's van die
houermaatskappy en die retensiekapasiteit van die houermaatskappy. Die drie belangrikste
faktore wat die besluitneming van 'n houermaatskappy behoort te beïnvloed om 'n
binnelandse gebonde versekeraar te bedryf, is geïdentifiseer as die retensiekapasiteit van die
houermaatskappy, die finansiële verbintenis van die houermaatskappy en die bestuursverbintenis
van die houermaatskappy.
Die drie belangrikste faktore wat die besluitneming van 'n houermaatskappy behoort te
beïnvloed om 'n gebonde versekeraar wat uit verskillende selle bestaan, te stig, is
geïdentifiseer as die spreiding van die risiko's van die houermaatskappy, die
retensiekapasiteit van die houermaatskappy en die finansiële verbintenis van die houermaatskappy.
Die drie belangrikste faktore wat die besluitneming van 'n houermaatskappy
behoort te beïnvloed om 'n gebonde versekeraar wat uit verskillende selle bestaan, te
bedryf, is geïdentifiseer as die finansiële verbintenis van die houermaatskappy, die spreiding
van die risiko's van die houermaatskappy en die bestuursverbintenis van die
houermaatskappy .
'n Besluitnemingsmodel is as hulpmiddel vir risikobestuurders ontwikkel, vrr beide
binnelandse gebonde versekeraars asook gebonde versekeraars wat uit veskillende selle
bestaan, om met besluitneming ten opsigte van die stigting en bedryf van 'n gebonde
versekeraar as deel van hul risikobestuursprogram te help. Die voortvloeiende
gevolgtrekkings en aanbevelings van die werkstuk was grootliks gebaseer op die
persoonlike menings van die gebonde versekeraars wat aktief in die Suid-Afrikaanse
gebonde versekeringsbedryf is. Dit word gevolglik aanbeveel dat toekomstige navorsing ook
die rol en menings van die houermaatskappye insluit.
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Creating a toolkit to facilitate organisations towards excellence based on the South African Excellence ModelVan Wyk, Johannes Dawid 12 1900 (has links)
Thesis (MBA) -- Stellenbosch University, 2006. / ENGLISH ABSTRACT: This study project aims at investigating and selecting the most proficient
facilitation tools to propel an organisation towards excellence, based on the
theory, principles and practices of the South African Business Excellence
Foundation Model (SAEM). It focuses on established and documented
processes, models and matrices that can serve as a toolkit for organisations to
facilitate excellence through simplification of complex business problems and to
provide a visual aid when confronted with every day organisational issues. The
study shows that the SAEM is structured model and by using it in conjunction
with the various models and matrices it provides a solid foundation for facilitating
excellence in business. / AFRIKAANSE OPSOMMING: Hierdie studie identifiseer die modelle en matrikse wat organisasies kan help om 'n vlak van uitmuntendheid te bereik. Die SAEM (South African Excellence Model) word as basis gebruik en die 11 pilare van die SAEM dien as 'n raamwerk vir die ondersoek. Die studie identifiseer slegs die modelle en matrikse wat op deeglike besigheidsbeginsels gegrond is en wat deur erkende navorsers gebruik word om algemene besigheidsprobleme die hoof te bied. Die model en matrikse vereenvoudig die elemente wat vervat is in die SAEM en dien ook as visuele hulpmiddels om sodoende organisasies se strewe na uitmuntendheid te fasiliteer. Die studie toon aan dat die SAEM tesame met die onderskeie modelle en matrikse 'n gestruktueerde benadering bied om organisasies se strewe na uitmuntendheid te fasiliteer.
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