There are many views in the concept of corporate reputation and the massive research in the area tends to result in many new definitions. Research has shown that a good corporate reputation has a positive relation to Sustainable Competitive Advantage, financial performance and attraction to competent employees. The many views in the concept make it especially interesting to examine the view on corporate reputation in a perspective of big Swedish corporations. Another interesting area to examine is whether the companies manage their reputation or not. The empirical findings of this essay are based on qualitative interviews to get a deeper understanding in the area of reputation. In the analysis the empirical findings were linked to the theoretical framework chosen for the study and earlier research in the area. Through this study it has been shown that companies are defining reputation as a part of the brand. They also explain reputation as the stakeholders aggregated view of a company. The companies manage their reputation, but as an integrated component in the work of brand and communication. The companies had difficulties in separating the concept of reputation andthe concept of brand.

In today’s business world it is not just about doing business anymore, the need increases for organisations to take intangible resources, like the corporate reputation, into consideration. These corporate reputations have a multitude of positive functions for organisations. However, in times of crises these assets are most fragile and get damaged easily. This study therefore discusses how organisation can restore their corporate reputations after experiencing a crisis. For the collection of empirical data three internationally operating organisations have been chosen, each having experienced a non-self-inflicted crisis over the last three years. With the use of semi-structured, telephone interviews, information was collected from these organisations. This was then compared with the theoretical framework with the intention of disclosing possible differences. The main conclusions following this research are that the repair process consists out of two important aspects. The first is the preparation cycle; any organisation should set up a response program to facilitate fast reaction. The second cycle is that of the actual response, in which organisations should, based upon the set-up program, determine the unique approach for the situation. Within this second process both direct and indirect influencing factors should be taken into consideration.

The purpose of this study is to examine the effects of corporate reputation on work attitudes and behaviors. We used the benchmark company surveyed result of CommonWealth Magazine and developed a qestionnaire to survey those benchmark companies¡¦ employees. Finally, we obtained an effective sample of 50 companies with 1222 employees. And the response rate was 83% for companies and 68% for employees. The result of this study showed that external corporate reputation has positively influential effect on employee corporate reputation, employee corporate reputation has positively influential effect on work attitudes and behaviors, external corporate reputation has partially positively influential effect on work attitudes and behaviors, and employee corporate reputation will partially mediate the positively influential effect of external corporate reputation on work attitudes and behaviors. Based on above findings, the practical implications, research limitation and suggestions for future study are addressed.

Die professionalisierte Kommunikation komplexer Gebilde wie Staaten und Nationen, die ihre Hinwendung politischer Fragestellungen in die Sphären von Image und Einfluss verlegt, kommt vor dem Hintergrund wachsenden Wettbewerbs an der Bedeutung der Reputation nicht vorbei. Denn neben ihrer ökonomischen Bedeutung legitimiert Reputation als mittel- oder langfristiges öffentliches Ansehen, das ihren Trägern Definitions- und Überzeugungsmacht verschafft, Macht- und Herrschaftspositionen. In einer mediatisierten Gesellschaft wächst die Bedeutung der Kommunikation mit der Öffentlichkeit sowohl für Erwerb und Erhalt von Reputation – wie auch für deren Aberkennung. Dabei spielt eine zunehmende Skandalisierung als Eigenheit der Mediengesellschaft eine Rolle, die eine erhöhte Fragilisierung der Reputation zur Folge hat und als wirksamster Mechanismus bei der Aberkennung von Reputation gilt, wie das Beispiel der dänischen „Karikaturen-Affäre“ veranschaulicht. In einer kommunikativ schnelllebigen Welt, zunehmend frei verfügbarer Information, geistern durch die Außenministerien des Global Village Begriffe wie Public Diplomacy, Nation Branding, Country Branding oder Place Branding, deren gemeinsamer Nenner zunächst die nach außen gerichtete Kommunikation ist. Aber schon die Frage nach Absender und Adressat, nach Akteur und Rezipient, Botschaften und Zielgruppen verweist auf die Komplexität der Kommunikation eines Landes. Ziel der Untersuchung ist es in den Kommunikationsbemühungen von Ländern, Faktoren zu identifizieren, die Image und Reputation nachhaltig beeinflussen können. Dabei stehen die folgenden Fragen im Mittelpunkt der Untersuchung: Wie werden Länder wahrgenommen und Reputation gebildet? Können die Bezugsgruppen eines Landes durch die Stakeholdertheorie (Freeman 1984) beschrieben werden – und wenn ja, welche Konsequenzen hat eine solche Berücksichtigung der Anspruchs- und Adressatengruppen auf die Kommunikation eines Landes? Welche Aspekte der theoretischen Ansätze können für die Kommunikation von Ländern als zentral bewertet werden? Und schließlich: Kann die Reflexion durch die Praxis, am Fallbeispiel der Schweiz, die Relevanz der eruierten Aspekte bestätigen bzw. um weitere Aspekte ergänzen und können auf dieser Grundlage Erfolgsfaktoren identifiziert und geeignete Instrumente für die Reputationskommunikation aufgezeigt werden? / A country’s reputation becomes essential, in the realm of growing global competition. The change of political paradigm towards image and influence leads to reputation as a kind of public prestige that procures power to its holders. Public communication becomes more and more essential in a media society: to gain reputation – and to keep reputation. Reputation is fragile, due to soaring scandalisation, as the case of the Danish „cartoon-afair“ demonstrates. In a world of rapid communication and ubiquitous information the notions of “Public Diplomacy” or “Nation- /Place Branding” are entering the departments of foreign affairs all over the world. Their common denominator is in the first instance the communication of a country abroad. But already asking about the different stakeholder and recipients, about sender and receiver, message or target group shows the high complexity of a country’s communication. The intention of the present research is to identify factors that are able to influence image and reputation within the communication efforts of a country.

AN ABSTRACT OF THE DISSERTATION OF Young Soo Shim, for the Doctor of Philosophy degree in Accountancy, presented on 03/10/2017, at Southern Illinois University Carbondale. TITLE: INVESTIGATING THE DETERMINANTS AND ENDOGENOUS INFLUENES OF ENVIRONMENTAL REPUTATION MAJOR PROFESSOR: Dr. Royce D. Burnett This study investigates (1) the determinants of a firm’s environmental reputation and (2) the impact of this reputation on employee productivity and financial performance. I extend existing work in this area by focusing on both the endogenous and exogenous benefits of the reputation. The endogenous benefits refer to positive impacts of the reputation on employee morale and employee productivity, which have generally been ignored by prior research. In developing my research hypotheses, I draw on the following five well-established theories: the costly signaling theory, the resource-based view of firm, the Porter’s eco-efficiency perspective, the social identity theory, and the third-person effect theory. A sample of 271 companies was drawn from the 500 largest U.S. public companies listed in the 2010 Newsweek’s green report. The corporate environmental data for this study were gathered from this report. Meanwhile, the corporate financial data were obtained from the Mergent database. Via multiple regression analyses, I find (1) environmental reputation is significantly and positively predicted by environmental management when firm environmental reputation is high; (2) environmental reputation is significantly and positively related to environmental performance when firm environmental reputation is low; (3) across the board, environmental reputation does not predict employee productivity; (4) environmental reputation is a significant and positive predictor of financial performance only for firms with high environmental reputation; and (5) employee productivity positively and significantly predicts financial performance only for firms with a high environmental reputation.

The number of internet users is growing by the second and with an increase of internet users, there is also an increase of User-generated content. Web application that bases their buisness on User-generated content is often called by the name Collaborative Web Applications. There is a challenge for those types of applications to maintain high quality of content, since the amount of content that flows in is massive. Previous studies in the area propose that this challenge might be answered by a Web Reputation System. Previous studies has also proposed to divide Web Reputation System into various simple models. One of these models is karma, which is the focus in this report. Karma as a model aims to reward users who contribute content that is considered by other users as rewarding or entertaining. Through literature studies, guidelines on karmabased systems could not be found, which suggets that its has not previously been investigated. This made it a relevant problem for this report. The work has been carried out as a case study and used documents and a questionnaire to answer the research questions. Through data acquisition from both users of existing karma-based systems and a comparison of these existing system, it has resulted in a number of guidlines which are presented in this report. / Antalet internetanvändare ökar hela tiden och med en ökning av användare, tillkommer även en ökning av användargenererat innehåll. Webbapplikationer som baserar sig på användargenererat innehåll benämns som en ’Collaborative Web Application’ och det är en utmaning för dessa att bibehålla bra informationskvalité med tanke på mängden information som strömmar in. Tidigare studier inom området föreslår att ett ’Web Reputation System’ kan vara lösningen för att hantera detta. Tidigare studier har även valt att dela upp ’Web Reputation System’ i olika enkla modeller, där fokuset i denna studie har varit på karma. Karma syftar till att belöna användare som bidrar med innehåll som anses av användare som givande. Via litteraturstudier så kunde inte riktlinjer gällande karmabaserade system hittas, vilket föreslår att det inte tidigare har efterforskats. Detta gjorde att det blir ett relevant problem för detta arbete. Arbetet har genomförts som en fallstudie och använt sig av dokument och en enkätundersökning för att svara på frågeställningarna. Genom datainsamling både från användare av befintliga karma-baserade system och en jämförelse av befintliga karma-baserade system, så har det resulterat i ett antal riktlinjer som presenteras i detta arbete.

This Diploma Thesis introduces the basic concepts of reputation and trust, reputation systems and problems of multi-contextual models of reputation. It also describes practical aspects of multi-contextual models in web environment. Described contextual models are then used for design and implementation of real web application.

Research question:   How do changes in corporate reputation created through corporate social responsibility impact stakeholders? Purpose:    This paper focuses on the impact of corporate reputation on stakeholders. The first objective is to identify stakeholders impacted by changes in corporate reputation created through CSR-related actions. The second objective is to explore the impact an organisation’s corporate reputation change has on identified stakeholders. Method:   This study adopts a multi-method qualitative approach. Primary data was collected through two differing interview designs. Conclusion:   Changes in corporation reputation created through corporate social responsibility-related initiatives can impact stakeholders. The changes can be both positive and negative and are highly dependent on the specific stakeholder and initiative. Positive changes are slow to see any significant impact, while negative changes can be instantaneous and disastrous.

No description available.

Reputação tornou-se, no contexto contemporâneo, um valor que norteia os discursos e as atitudes de organizações e indivíduos na contemporaneidade. Para as organizações capitalistas tornou-se um ativo de geração e manutenção do seu valor de capital numa ambiência cada vez mais orientada pela intangibilidade, imaterialidade e no entendimento das significações produzidas pelos variados sujeitos contemporâneos integrados pelas redes de relacionamento virtuais suportadas pelas Tecnologias de Informação e Comunicação-TICs. O grande objeto tranformador dessa realidade, a comunicação, tornou-a um instrumento de poder e validador de legitimidade, inclusão ou exclusão. Ela tornou-se processo, saindo de sua ação funcional para exercer àquela demandada pelas organizações: a de agente de interação, entendimento e do nível de porosidade interna do entendimento das significações e demandas do ambiente externo. A pesquisa conduzida neste estudo projeta reputação sob as interpretações e as essências surgidas das falas dos sujeitos gestores das organizações, das classes e daqueles em interação em ambiente virtual de uma rede colaborativa, comparadas à norma e ao discurso global do Reputation Institute. Buscou-se entendimento sob a ótica dos individuos gestores da Comunicação e da Comunicação bem como das classes que os representam. Procurou-se tambem entender como o termo se manifesta na contemporaneidade, a partir do levantamento dos estudos produzidos no Brasil e em quais campos eles mais são produzidos. Com relação aos sujeitos organizacionais foram considerados os da gestão da Comunicação Corporativa, da gestão de Marca e Comunicação Institucional e da gestão de Relação com Investidores do Itaú- Unibanco; o gestor de Marketing/Comunicação e do negócio da Lecom-Comunicação Digital; da Comunicação Corporativa da SAP Brasil; representantes da Abracom-Associação Brasileira das Agências de Comunicação, do Conrerp/Sudeste/Sul-Conselho Regional de Relações Publicas e do IBRI-Instituto Brasileiro de Relações com Investidores. Reputação se manifesta, na pesquisa, como norma. Ela apresenta indicadores para uma gestão diferenciada de reputação, a partir das essências dos sujeitos participantes. Como norma, reputação se mostra como instrumento que assegura o controle de comportamentos de forma a alinhar práticas e discursos e atitudes que garantam confiança e credibilidade de acionistas, investidores, publicos de relacionamento e da sociedade. Na integração de todos os sujeitos, o estudo mostrou que é possível a arquitetura de um modelo gestor de reputação integrador sustentado nas variaveis humanas, que leve à evolução de todos os sujeitos a partir dos valores e normas que permeiam cada agrupamento e a partir do qual gera confiança e pode tornar a organização referencial de construção de novos valores e padrões normativos integrados / Reputation has become in a contemporary context, a value that guides speeches and attitudes of organizations and individuals in the contemporary present. For capitalist organizations it has turned in an asset of generation and maintenance of its capital value in an ambience of increasing orientation by intangibility, immateriality and understanding of meanings produced by varied contemporary actual subjects integrated by virtual relationships networks supported by Communication and Information Technologies - CITs. The great transforming object of this reality, the communication, it made the communication an instrument of power and a legitimacy, inclusion or exclusion validator. It has changed to a process, moving from its functional action role to perform those demanded by organizations such as: agent of interaction, and of the level of understanding internal porosity of the meanings and demands of the external environment. The research led in this tesis highlights reputation under interpretations and essences extracted from organizations managing subjects, their representative classes and those interacting in a collaborative virtual environment network speeches, compared to the standard and the global discourse of the Reputation Institute. The understanding was based on the perspective of Communication and the Capital Management individuals. Also sought to understand how the term is manifested (expressed) in contemporary times currently, based on the researches produced in Brazil and in which fields they are produced more , available in the research environment google. Regarding to organizational subjects this reseach considered the Management of Corporate Communications , Brand and Corporate Communications Management and Management Itaú Unibanco Investors Relationship; Manager of Marketing /Communications and Business of Lecom - Comunicação Digital; Corporate Communication of SAP Brazil; representatives of Abracom - Associação Brasileira das Agências de Comunicação; CONRERP / South East / Southern -Conselho Regional de Relações Públicas and IBRI - Instituto Brasileiro de Relações com Investidores. Reputation is manifested in the research as a norma. It presents elements for a noteworthy reputation management, based on the essences of the participating subjects. As a norm, reputation is seen as a path to ensure control of behaviors in order to align practices, discourses and attitudes to assure confidence and trust of shareholders, investors , stakeholders and society . The study demonstrated that is possible to design an integrating reputation management model supported by human variables and subjects integration, leading to the evolution of all subjects based on the values and standards instilled in each group and from which can generate confidence and may place the organization as a reference leader for new values and integrated normative standards