This diploma thesis focuses on the problematics of eGovernment and open data. Thesis assesses the situation in the Czech Republic as well as in countries of European Union. The opendata and eGovernment history, its developments, current state and outlook for future are described. The thesis aims to analyze the characteristics of opendata and compares eGovernment in the Czech Republic with other countries of European Union according to Open Data index. In the last section of this work, selection of the proper data for publication in the open format data is discussed. Its implementation and validation is demonstrated with the example of selected instution in the Czech Republic. In the theoretical part of this thesis problematics of eGovernment in the Czech Republic is discussed. The analytical part assesses the open data publication by the Czech ministry of social security administration. Analysis is conducted using bottom up and top down methods. The benefits of this diploma thesis is the overview of the eGovernment and open data format publications in the Czech Republic and its comparison with other European countries and creation of the methodical framework for choosing the correct data for open data format publication.

This thesis is specifically concerned with the assessment of eGovernment from the Slovak citizens point of view. There are three major objectives of this thesis: to familiarize the reader with the concept of eGovrnment, to investigate into the past of the eGovrnment in Slovakia and to analyze the present state of the services concerning their use. These objectives are achieved by the extensive research of the data on the digitalization of public administration. Based on the results of the questionnaire survey, the study demonstrates the citizens' evaluation of the current situation in Slovakia. Namely, the questionnaire serves to assess the respondents level of satisfaction with the particular services, as well as the extent to which are these services used. Furthermore, it investigates users attitude towards the potential changes and new possibilities in the field of eGovernment. The theoretical part of this study includes the overview of the services available, here, in Slovakia, along with those available in the foreign countries and the key terms and pillars of the digitalization of public administration. The questionnaire survey, the evaluation and the analysis of the utilization of services are the main focus points included in the empirical part.

Data boxes and eGovernment have become a very important part of communication with the public administration recently. I dedicated my thesis to problem of data boxes in Czech Republic. I focused on period after 2011, because the period before I described in my bachelor thesis. The practical part consists of task of effective implementation data boxes to enterprise (small firm up to 20 employees). The important part of thesis is description of key processes associated with data boxes and evaluating their efficiency. The solution of practical task should serve as a guide for anyone who wants to implement data boxes into company. The procedure described in practical part of this diploma thesis helps companies in proper using of electronic documents.

The themes of this diploma work are the eGovernment in the Czech Republic and propose of effective communication with public administration. The first part examines the concept of eGovernment, compares different definitions and sets its own definition. Subsequently reveals the advantages and possible shortcomings of eGovernment and occupies with the principles in its implementation in public administration. The subject of the next section is a condition of eGovernment in the Czech Republic. It charts the development of its main pillars - data boxes, contact places Czech POINT and the system of basic registers. For each of them, I evaluate the current status and suggest possibilities for future development. The last part occupies with strategy for effective communication with public administration. Finally, I determine the main components for its successful implementation. The first main objective of this thesis is to evaluate the condition of eGovernment in the Czech Republic. There is crucial to reveal major shortcomings, including own suggestions of their eliminations and the possibility of further development. Another objective refers to effective communication with public administration. Its object is to design a strategy for this sphere. Consequently are defined pillars that will help increase communication efficiency. In the section on the analysis of the condition of eGovernment in the Czech Republic will be used different sources to achieve the objectives. These include articles on specialized servers, government press statements, journals, articles in the media and more. It will be used the rich experience of the author in relation to public services through his business activities. Strategy for effective communication will be determined by a number of methods adopted during the university studies. The work is contributive from the perspective of the public due to familiarization with the actual condition of the Czech eGovernment and also from the perspective of public administration through the proposal of partial improvements and solution of effective communication.

The diploma thesis deals with informatization of public administration and eGovernment in the Czech Republic. The main objective of the thesis is to suggest a project plan that will support informatization of public administration and eGovernment in accordance to the analyzed documents. The thesis compares development of informatization within Czech Republic and its level of eGovernment to other European Union members with recommendations for improvement. Main strategic documents connected with EU programs and the partnership agreement are also included. In the chapter about Smart Administration appraisal of the situation is carried out and the main projects are presented. As we are currently at the turn of the programming period, the thesis is focused both on the 2007-2013 and 2014-2020 programming period. Subsequently requirements for the project plan were determined in accordance to the analyzed documents. The selected project plans support the informatization of the public administration and one of their main targets is Czech citizen. Project plan form is created. Finally, project plans of Electronic elections system and The Public administration's open data catalog is chosen and presented.

The electronic identification (eID) is a digital representation of our analogue identity used for authentication in order to gain access to personalized restricted online content. Despite its limited and clearly defined scope, the eID has a unique role to play in information society as an enabler of public digital services for citizens as well as businesses and a prerequisite for the development of electronic government (eGovernment). This study shows a tendency of treating public sector eIDs like Information and Communications Technology (ICT) artefacts in general. Hence, a narrow focus on technology is often applied thus placing non-technical aspects in the background. Consequently, social and organizational implications are often unproblematized which in turn becomes problematic in the case of the public sector eID. This study puts forth a need for a broader focus in this area and contributes by focusing on the challenges related to the resistance to introductions of eIDs among affected actors in the public sector. This study assumes that affected actors’ perceptions (translations) of the eID have a potential impact on its introduction on organizational as well as operational level. Research questions focus on the influence of resistance on the introduction and the relationship between resistance and actors’ translations of the eID. The aim is to further develop existing concepts and bring new insights to research as well as practice. The analytical perspectives of sociology and institutionalism aim at developing a tentative analytical framework for investigations of this relationship. Introductions, therefore, become institutional pressures facing resistance as related to affected actors’ translations. The empirical basis consists of two interpretive case studies of eID introductions –a national eID to cover the entire public sector and a professional eID in health care. The result shows that resistance in the form of institutional barriers develops from actors’ negative translations of the eID and main coordinating actors’ tend to fail in their attempts to negotiate these barriers. This confirms a closer relationship between institutional pressures and barriers and a view of pressures, barriers and eIDs as translated institutions transferred across organizational settings is put forth. To facilitate future research and practice related to public sector eID introductions, three propositions are put forth. (1) The importance of acknowledging pressures to introduce eIDs as closely related to barriers. (2) The institutions involved in this process as all translated by the government, coordinating actors as well as affected actors. (3) The importance of a developed understanding of these institutions, translations and relationships in order to facilitate cooperative efforts shaping future public sector eIDs. / Elektronisk identifiering (eID) är en digital representation av vår analoga identitet som används för autentisering i syfte att få tillgång till skyddat innehåll på nätet. Trots ett begränsat syfte, har eID en unik roll i informationssamhället som möjliggörare av offentliga digitala tjänster för medborgare och företag och en förutsättning för utveckling av elektronisk förvaltning (eförvaltning). Denna studie visar att eID i offentlig sektor ofta hanteras som informations- och kommunikationsteknik (IKT) generellt. Därför tillämpas ofta ett tekniskt perspektiv vilket medför att icke-tekniska aspekter placeras i bakgrunden vilket blir problematiskt i fallet med eID i offentlig sektor. Sociala och organisatoriska konsekvenser förblir därmed ofta otillräckligt problematiserade vilket blir problematiskt vid introduktioner av eID i offentlig sektor. Följaktligen för denna studie fram ett behov av bredare fokus inom detta område och bidrar genom att fokusera på utmaningar som rör motståndet mot introduktioner av eID bland berörda aktörer inom offentlig sektor. Denna studie förutsätter att berörda aktörers uppfattningar (översättningar) av eID har en potentiell inverkan på dess introduktion på organisatorisk och operativ nivå. Forskningsfrågorna behandlar hur motståndet påverkar införandet och förhållandet mellan motstånd och aktörernas översättningar av eID. Målet är att vidareutveckla befintliga begrepp och att bidra med nya insikter till forskning samt praktik. De analytiska perspektiven inom sociologi och institutionalism syftar till att utveckla ett tentativt analytiskt ramverk för att undersöka denna relation och med detta se introduktioner som institutionella tryck som möter motstånd kopplat till berörda aktörers översättningar. Den empiriska grunden består av två tolkande fallstudier - ett nationellt eID införande och ett införande av eID för tjänstebruk inom vården. Resultatet visar att motståndet i form av institutionella hinder utvecklas från aktörers negativa översättningar av eID och samordnande försök att hantera dessa hinder misslyckas ofta. Detta bekräftar också en tydlig relation mellan institutionella tryck, hinder och eID som översatta institutioner vilka överförs mellan olika organisatoriska sammanhang. För att underlätta framtida eID-införanden och för nya insikter till forskning, förs följande tre påståenden fram: (1) Vikten av att erkänna institutionella tryck som närbesläktade med hinder vid införande av eID. (2) De institutioner som deltar (tryck, hinder och eID) är alla översatta av förvaltning, samordnande och berörda aktörer. (3) Vikten av en utvecklad förståelse av dessa institutioner, översättningar och relationer för att underlätta samverkan kring framtidens eID inom offentlig sektor.

A goal of the thesis "E-Government in Anglo-Saxon countries with a special attention to United Kingdom" is to investigate a progress of eGovernment implementations in selected English speaking countries and to compare their achievements to Czech Republic. Reasons why governments motivate themselves to introduce eGovernment services are investigated in the first part of the document, together with a description of mandatory legal, technical and social requirements and risk involved. Next part analyses different kinds of a cost and benefits of eGovernment implementation. The final parts focus on a common list of 20 eGovernment services and their implementation. Comparing results of all countries shows a leading role of United Kingdom and still below-the-average utilization of eGovernment services in Czech Republic.

Aim of this diploma thesis is to develop a referential catalogue of public administration services, which should provide its users with summary of services provided by public administration. Theoretical part of thesis at first defines notions and presents problems connected with providing public administration services in context of development in period after Velvet revolution in Czech Republic. After that, work follows with global situation in European Union and concentrates on one country (Austria) and its services. During design of the catalogue was used actual knowledge and research about service providing, which reflects customer oriented approach and access through single point of contact. The necessity of splitting the whole process of service providing into two parts, service access and service execution part, is emphasized. Within design of catalogue are presented two main models -- domain model describing the structure of catalogue itself and service model, describing services. Based on analysis of possible uses and its integration potential with existing systems are defined its main benefits and is devised integrating principles designed in catalogue into "Portal veřejné správy".

Informatization in Financial administration of Czech Republic Thesis deals with informatization in Financial administration of Czech Republic. Especially, it is focused on informatization of internal processes of the organization: Payments, invoicing, asset management, electronic document and record management system, circulation of accounting documents and the advantages and disadvantages consequent informatization of these areas. Informatization evaluation is conducted by a questionnaire survey among em-ployees of financial administration, describing and evaluating elements of informatization based of author experience and by research and evaluation cost informatization.

This diploma thesis called eGovernment from the perspective of interest groups engages with the current topic of the usage of eGovernment in the Czech Republic. The main goal of the thesis is to identify the main benefits and drawbacks of used eGovernment services from the perspective of selected interest groups. Supportive goals of the thesis are to identify interest groups that can view this issue differentially and characterize the actual status of eGovernment in the Czech Republic. A part of this thesis also focuses on the comparison of eGovernment status among the Visegrad Group countries. Benefits and drawbacks of eGovernment are identified by multiple methods, mainly by quantitative pre-research and qualitative research performed by the author of this thesis in the form of questionnaires and interviews with the representatives of selected interest groups. Prior to both types of research, the author conducted SWOT analyses of eGovernment services is conducted from the perspective of all selected interested groups. Furthermore, the thesis contains the analysis of settled Czech case-law that relates to eGovernment. At the basis of the research, the main benefits and drawbacks of eGovernment services are identified. At the end of the thesis, the potential solutions to the identified...