Made available in DSpace on 2016-12-01T19:18:45Z (GMT). No. of bitstreams: 1 Cap 4 a final.pdf: 3091662 bytes, checksum: f1549a93eaba7f63b23ee2538eabf90a (MD5) Previous issue date: 2008-03-17 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This dissertation discuss the level of services delivered by local governments in the digital economy. The work is based on the Information Society context and with an analytical framework to understand the emergence of what is often referred to as a digital economy. The Internet based services has inspired several business in many fields of economic and social life, now it is expected to bring a new life to the government sector. The underlying subject to the theme is to structuring a conceptual and mathematical model to accomplish the evaluation of local governments' portals in Brazil. For that it was lifted up which indicators were significant or not, based in several scientific methodologies. To classify Brazilians local governments in accordance with the services supplied through Internet it was realized a research with the top ranked specialists in electronic government according to the Ministério da Ciência e Tecnologia (Brazilian Scientific Bureau of Technology). It was also attempted an analisys uppon others existent models that in some way already evaluate electronic government's services in the world and in Brazil. With the research findings it was established a criteria and developed the conceptual and mathematical models. With the model's proposal it was deployed a simulation that presented consistent results. It was developed an implementation proposal to the model in technological and managerial terms, structured as a virtual organization using a set of technological tools. The work, at last, proposes a series of recommendations related to the application building process of the proposed model / O presente trabalho aborda o nível de serviços disponibilizados pelos governos locais na economia digital, ou seja, por meio da Internet. A respeito deste tema a questão colocada consiste em como estruturar um modelo conceitual e matemático para realizar a avaliação de portais de governos municipais no Brasil. Com este objetivo foram levantados quais indicadores seriam significativos ou não, com base em diversas metodologias. Para classificar os governos municipais de acordo com os serviços fornecidos por meio da Internet foram pesquisados modelos já existentes que de alguma forma avaliam os serviços de governo eletrônico atualmente, no mundo e no Brasil. Com os resultados das pesquisas foram estabelecidos os critérios e desenvolvidos os modelos conceituais e matemáticos. Com a proposta de modelo pronta realizou-se uma simulação que apresentou resultados consistentes. Em seguida apresentou-se uma proposta de operacionalização do modelo tanto em termos tecnológicos quanto em termos de gestão, em forma de organização virtual. O trabalho encerra com um conjunto de recomendações relacionadas à aplicação do modelo aqui proposto