Literature for and about successful volunteer literacy programs highlight and advocate for practices that inform administrators and trainers of the needs and expectations of volunteer tutors. Applications of this knowledge can affect the type of policies that administrators implement in their programs and the type of support that they provide for their tutors. This project was an opportunity for the researcher to reflect on his experiences as a consultant and trainer with community-based programs and to increase his understanding of the volunteers in order to assist in future administration and training work.

The present study identified and described the general education English as a Second Language (ESL) programs in Multnomah County, Oregon, offered by nonprofit organizations, in order to promote a more coordinated effort to meet the needs of the community. The study asked the following questions: 1) What are the non-profit organizations providing general adult ESL instruction in Multnomah County, Oregon?; 2) What are the nature and characteristics of these adult ESL education programs, including methods of recruiting, assessing, and tracking students?; 3) What are the methods of recruiting, training, and tracking volunteer teachers?; and 4) What, if any, ESL resource services made available would be perceived as most beneficial to this sector of the ESL instructional community? There were three parts to the study: 1) identifying the organizations, conducted by using an exploratory approach; 2) structured telephone interviews; and 3) classroom observations and/or teacher interviews, conducted by using ethnographic techniques with a stratified sample derived from the analysis of the data generated in the second portion of the research. Fourteen organizations qualified for the study, serving approximately 428 students. Methods of student recruitment were most commonly by word of mouth and referral or refugee assignment. Very few formal means of student evaluation and tracking of educational progress were reported. All ESL instruction was found to be performed by approximately 185 volunteers, recruited most frequently by word of mouth. Volunteers were most commonly trained by attending volunteer training seminars and/or receiving prepared handouts, or by no training at all. Tracking was done by telephone, forms, or not at all. The services perceived most valuable, listed from most to least, were: tutor training seminars, instructional material recommendations, grant and funding information, recruitment of volunteer tutors, and recommendations on methods of student evaluation. Student evaluation was the only service rated less than valuable. A mailing list was created from the information generated from the telephone interviews and forwarded to Portland Community College, and The Portland Literacy Council, whose information has been updated accordingly.

The purpose of this thesis is to study the relationship between educational attitudes and certain background features of Native Americans, in particular, where they were raised and what type of school they attended. The sample used consisted of 120 completed mail out-mail back surveys that were used primarily as a Needs Assessment for the Portland Indian Health clinic. The sample was randomly selected from the Portland Indian Health Clinic client/patient mailing list. The findings of this thesis indicate that the attitudes of Native Americans toward education in general are positive. The findings also indicate that older Native Americans who experienced being sent to a B.I.A. boarding school off the reservation have the least positive attitudes towards Indian Education programs. Implications and recommendation for further research are discussed.

Planning for foreign students in institutions of higher education takes many forms. This study set out to find out how this planning takes place within and between three particular units in five universities and colleges in Oregon. The three units chosen as the focus of this study work closely with foreign students in the initial admissions process, in the orientation, visa status and services area of their stay, and thirdly in academic coursework in English as a second language programs. The titles of the units are, the admissions office, the international student services office and the English as a second language program. This is a descriptive study and as such employed an interview format to gather current data on this topic. Interviews were held with the officers in charge of the each of the three units at each of the five institutions. The objective of the interviews was to find out the nature of planning for foreign students in each unit as well as the extent of coordination between units in planning for the enrollment of foreign students. The literature on planning for foreign students in institutions of higher education suggests that although the numbers of foreign students attending institutions in the U.S. continue to increase, there is not an indication of institutions setting policy for foreign students. In addition, planning for foreign student enrollment has not been an integral part of the admissions office planning framework, as formal enrollment planning for domestic students is still in the early stages. The results of this study reflect some consistency between the literature and the state of enrollment planning in the five institutions participating in this study. The nature of planning for foreign students in the admissions unit, the international student services unit, and the English as a second language program unit are distinctively characteristic of the individual programs and also of the university or college with which the units are affiliated.

This study helps to answer the broader question of why Latino students across the U.S. persistently drop out of school at the highest rates compared to students of other racial groups by focusing on the institutional workings of the various levels of the Oregon school system. Latino students have the highest drop out rates in Oregon. The higher drop out rates for Latino students in Oregon reflect the national trend, though the latest national rates report considerably higher drop out rates for Latino students compared to Oregon's drop out rates. Quantitative research verifies that race is a critical factor affecting national high school completion rates for Latino youth. The purpose of this study is to reveal the major, persistent problems within a school system that hinder learning for Latino students who are primarily English Language learners. Toward this purpose, this study examines significant state and federal education laws, examines rhetoric related to education equality and interviews educators at various levels of the Oregon education system. The research reveals three primary reasons for the failure of Oregon schools to graduate Latino students. First, these primarily Spanish-speaking students are not provided the type of quality bilingual intercultural education required to promote learning. Second, Latino students experience a discriminatory school environment. Third, available funding is not being used to help English language learners to succeed in learning the English language nor academic material. The research outcome is relevant because what was found in Oregon reflects patterns of educational practice and policy and laws that have been reported in other states, supporting the idea that educational racism is institutional at all levels of the education system. The research also reveals specific tactics used to repress the advancement of Latino students and finds that public rhetoric supporting education equality among the races does not reflect practice and procedures at all levels of the public school institution that determine outcomes for Latino students in their individual schools. Despite rhetoric to the contrary, educators are deciding not to make the necessary changes to improve education for Latinos. It is apparent that persistent inequality is the result of colonialist attitudes and policies that continue to restrict learning for the majority of the Latino population, limiting their opportunities for advancement beyond the poverty characteristic of their low wage working class status in the U.S. / Graduation date: 2004

The study of the Clackamas Small Business Development Center's Small Business Management Programs (SBM) had three research objectives: to ascertain what information should be transferred to small business owners and how best to transfer that information; to ascertain what information is presently being transferred to clients and what methods are used in transferring the information; and to survey clients in order to develop a current demographic profile, measure their level of satisfaction with the assistance received, and ascertain what they perceived were the benefits of the program to their companies. Prior to the study, there had been little systematic research of what information should be transferred to SBDC clients and the most effective methods for transferring that information. The small business growth stage literature was used to develop the recommended body of information. The adult learning literature was used to develop the recommended methods for transferring that information to clients. The majority of respondents were women, well educated, middle-aged, and from companies in service related industries that employed few workers. The findings suggest that clients desire an increase in both the appropriateness of the program's informational content and the level of their involvement in tailoring the SBM program to the needs of their organizations. As suggested by the Small Business Growth Stage Models, a statistically significant decline in client satisfaction of the program's informational content was found to exist between stage two and stage three business owners. The study found that instructors did not utilize specific business factors (such as sales levels, numbers of employees, etc.) in developing the informational content of the SBM programs. Instructors also did not utilize client preferred learning styles, or formal client involvement in developing the instructional design of the SBM program. The study found that clients and center personnel appear to differ in their perceptions regarding the role of the instructor and the purpose of the SBM program. Clients appear to envision the role of the instructor as more of a consultant, while instructors view their role as preparing clients to solve their own problems.

The Portland Japanese School (hoshuukoo) was established as a supplementary Saturday school by a Japanese business group of Portland (Shokookai). The mission of this school is to provide Japanese education to Japanese students who eventually go back to Japan and continue to study in the Japanese school system. My previous project found that Japanese parents, who are long term U.S. residents, want to send their children to the Portland hoshuukoo for the purpose of giving a heritage Japanese education. Utilizing a case study qualitative approach, the current study administered a questionnaire to heritage Japanese students and interviewed them, their parents, the school administrator, and teachers to shed light on their perceptual differences in expectations towards hoshuukoo. The data collected through the questionnaire and interview found that while the school maintains the original mission that hoshuukoo is to provide Japanese national education to those who will go back to Japan and continue to study in the Japanese schooling, the parents of heritage Japanese students expect that their children learn the Japanese language and culture and become "Japanese-like" person who acquires "Japanese-ness" from the education and experiences at the Portland hoshuukoo. It was also found that the teachers are aware of the gaps between the heritage Japanese students' needs for Japanese as a heritage language instruction and the school's mission but they have not been able to fulfill the student needs and expectations due to the absolute mission of the school and lack of time and resources. While there is the teacher's dilemma towards education to the heritage Japanese students, Portland hoshuukoo still carries a role as a place able to provide a heritage Japanese education with some conditions: which require heritage Japanese students tremendous effort and require their parents great support for their children. Considering that the heritage Japanese students at the Portland hoshuukoo may increase in future, this study suggests that now is the time to rethink or revise the school's mission to fulfill expectations and needs of students and parents at Portland hoshuukoo.

Programs that engage middle students in participatory, real-world, and hands-on field based instruction can be a powerful asset to the educational experiences for students; motivating and inspiring some to appreciate and value school in a different way. Overnight environmental science programs have a unique opportunity to support students by creating experiences where students can participate in learning in vastly different ways from what they may engage with in the traditional 4-walled classroom, while concurrently developing a relationship with the natural world. Decreasing educational budgets and increased need to substantiate educational programs in terms of their impact on students has added pressure for overnight environmental science programs to validate their impact through quantitative means. Utilizing overnight environmental science education program attendance records and merging them with school district data relating to attendance, this study investigates the impact of one such overnight environmental science program on students' attendance rate change. Analyzing the secondary data using multiple linear regressions modeling, researchers explored how the overnight environmental program impacted student attendance rate change and how it varied by demographic characteristics to understand if and how the program addresses school district and educational policy reform targets.

This study explores perceptions of interorganizational collaboration through an investigation of the opinions and actions of a public library and three community-based organizations. Interorganizational collaboration is often viewed as an effective strategy for accomplishing objectives that would not otherwise be possible with a single organization. Particularly for complex societal issues such as adult literacy, researchers and practitioners believe collaboration between organizations is necessary in order to achieve desired outcomes. Public libraries are engaging in collaborations also to extend their reach, establish the library’s relevance, increase community involvement, and advocate for their position as a community asset. This thesis is a case study of one such library and its community partners. In 2005, Oregon’s Multnomah County Library (MCL) developed a strategic plan that included helping adults reach their personal literacy goals. Recommendations for the implementation of adult literacy services included advice against the library becoming a direct service provider and advocated instead for the use of community relationships in order to pool resources, generate new ideas, and improve access to services. This thesis explores how MCL and three employment agencies envision and enact collaboration, and how they perceive and engage with each other as partners or collaborators. Semi–structured, open–ended interviews with central players at MCL and staff from three employment agencies formed the basis of this research. These thirteen participants represented multiple perspectives on adult literacy and collaboration in the library and its community. Participants’ responses were coded and organized according to themes found in the literature, and additional themes emerged from significant topics in the interviews. Analysis consisted of comparing and contrasting the themes with existing theory and across participants, determining patterns and relationships, and developing a framework for understanding the perceptions of collaboration held by the library and its community. Although the collaboration literature distinguishes between partnership and collaboration, the participants in this study used both terms interchangeably. However, they typically referenced and had experience with relationships between individuals (partnership) as opposed to relationships between organizations (collaboration). Participants indicated that the role of the individual, characterized by the importance of a personal connection and the effort required to engage in partnership or collaboration, was the most important factor in building working relationships. Considering that participants typically described relationships between individuals as representative of collaborations or partnership, a logical consequence is that an individual contributes significantly to the process. Other findings of this study focused on the differences between how MCL perceived its role as a partner and how the employment agency staff perceived the library as a partner. Although the community participants believed in the benefits of collaboration, they did not often pursue collaboration, and they did not see the library as a partner. Conversely, engaging with the community was part of the library’s mission, and each library participant confirmed that the goal of the library was to reach out to those who did not already know about the library. Three factors that shaped the process of partnering with the library were used as a framework for exploring the different perspectives held by the library and the community participants. Through an exploration of the library’s goals for community engagement, the library as a resource, and the library meeting community needs, this study found that the community participants perceived barriers to using the library as a resource and didn't realize that the library wanted to help them meet their needs. Implications of these findings for libraries and communities include the need for clarification of goals for collaboration and type of collaboration. Through a concrete awareness of the objectives for each collaborative endeavor, the library and community agencies can better understand the initial effort and resources required. Because the employment agencies did not see the library as a partner, the library may have to lead the process of engaging with the community, helping the community identify its needs, and explicitly linking library resources to specific community needs. Suggestions for future research include investigation into individuals who seek partnership or collaboration, specific information about initial interactions between individuals that eventually leads to collaboration, and the importance of linking the collaboration research to the public library setting.

This study examined the effect of a staff-mentoring program with students identified as at-risk of becoming early leavers. This mentoring program, Caring About Kids Effectively (CAKE), was implemented at a suburban secondary school in Oregon serving grades 9 through 12. The study of the CAKE program had four research components: (a) indicators of school success (GPA, attendance, and attitudes toward school) were compared between at-risk students and those not at-risk; (b) indicators of school success were analyzed over the time at-risk students were mentored to find any significant change; (c) indicators of school success and enrollment status at graduation was compared between students at-risk, with and without mentors; and (d) participants' perceptions of the mentoring program, using a researcher-constructed questionnaire given to mentees and mentors to determine activities that were successful and those which needed reevaluation. Using analysis of covariance, the findings showed: (a) a significant difference (p < .05) in attitudes, GPA, and attendance at the beginning of the study between two groups of students identified as at-risk and not at-risk; (b) a significant difference (p< .05) in attitude toward school at the end of Year 1 between those students at-risk with mentors scoring higher than at-risk without mentors and not at-risk students; (c) GPA and attendance declined for at-risk students, with or without mentors, although at-risk students with a mentor seemed to lessen the decline; and (d) no significant differences (E< .05) in GPA and attendance between at-risk with or without mentors, although more at-risk students with mentors continued in school or received GEDs after four years. Finally, students and staff agreed (75%) that they were “satisfied” that the mentor program helped at-risk students develop positive attitudes toward school; however, only half were satisfied concerning their participation, and felt that administrative support and time available to meet with students were crucial to the success of a mentor program. Based upon these findings, it was concluded that the CAKE staff-mentoring program had a positive influence on attitude toward school and retention of at-risk students.