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Improving the effectiveness of training in Sanlam skyGonya, Odwa Otto January 2017 (has links)
Sanlam Sky is a division of the Sanlam Group focusing on the developing markets. The division plays an important role in employing previously disadvantaged people with little or no prior training and experience. Training is the methodical development of Knowledge, Skills and Attitude that is required by the employee to perform a given task on the job satisfactorily. The training department therefore has a key responsibility of providing effective training to the newly appointed and existing employees and can be viewed as an essential vehicle for company success. The study identified that investment is allocated for the training and development of employees over the past years at Sanlam Sky and the organisation has not measured the effectiveness of training prior to this study. The main purpose of this study was to determine if the training initiatives at Sanlam Sky are effective or not and then identify factors to improve effectiveness of training at Sanlam Sky. The study also addresses the question of “what are the assessment methods for measuring T&D effectiveness that exist in the literature?” The empirical study included the distribution of a self-administered questionnaire amongst operations and distribution staff. Data was collected from multiple sources including 88 respondents and triangulated with unstructured interview data sourced from the learning managers; this data was used to assess the effectiveness of training and develop strategies for improvement. The findings indicate that the training provided at Sanlam Sky is effective, however there are no clear guidelines on identifying training needs in the organisation. The study identified that there is no evaluation framework that is used at Sanlam Sky. The trainees are not given an opportunity to choose how they want their training to be facilitated. Hypothesis of the study was tested and finally the study offers recommendations to be implemented in improving the effectiveness of training.
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The meaning of work in the lives of older, male workersSweet, Bryan Keith 16 May 2018 (has links)
The purpose of this grounded theory study was to better understand the differences in the way older, male workers perceived themselves as they aged, particularly with reference to work and aspects of the work environment. Career theorists have, for the most part, paid scant attention to this population. Research efforts that have focused on the “older worker” implicitly assume that they are homogeneous, that aging itself has a uniform impact, and that aging is a process of inevitable loss.
A grounded theory approach was chosen because it was deemed most suitable to explore the phenomena because the basic variables were not readily identifiable, the field was rather ill-defined, and the research questions were best asked from within the “lived experience” of the participants. A sample of older, male workers, who were actively employed, were interviewed using a semi-structured interview format.
A number of major categories and subcategories emerged through the research analysis including attitudes toward aging, the meaning of work, and the value of interpersonal relationships. The content of these categories were observed to change over the lives of the respondents, and these changes were neither uniform nor necessarily predictable.
The differences that were observed among, and within, the respondents were attributable to the interaction of the level of cognitive development, locus of control, self-knowledge, interpersonal orientation, adaptive competence, spiritual courage, and the emotional viability of one's life story.
The results of the study suggest that “older workers” do not constitute a unique population within the general workforce and that, in the future, researchers must attend to their individual differences. The findings of the study provide strong support for the notion that adult development is not the result of the passage of time alone, but rather is the result of an interaction among a diversity of factors. The results also affirm that, for many older workers, aging is a time of ongoing growth and renewal, and further that personal development is inseparable from career development. Older workers have the potential to not only contribute to the postmodern workplace, but also markedly enhance the quality of working life for all. / Graduate
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The effect of training on employee voice in a performance discussionBird, Lisa January 2013 (has links)
This research sought to establish whether skills training in employee voice encourages employee voice utilisation in a one-on-one performance discussion and whether such utilisation has an effect on the employee‘s relationship with their line-manager. Organisations need to understand how to encourage the utilisation of employee voice, to ensure their employees remain engaged in the organisation and as such, the organisation remains competitive.
Ninety seven participants were divided into control and experimental groups, with the experimental group receiving skills training in employee voice. A pre-test and post-test experiment research design was used and the results were statistically analysed. Qualitative analysis supported these quantitative results. Qualitative analysis entailed collating comments received by the employees from their completed pre-test and post-test questionnaires as well as feedback from semi-structured, line-manager interviews.
Skills training was found not to be significantly related to employee voice utilisation, the line- manager relationship or satisfaction with the performance discussion, but as one composite measure were significant. A model was developed to accommodate the business environment and employees‘ personal attributes in addition to skills training to explain employee voice utilisation. The forum for which employee voice would be most effective may not be the one-on-one performance discussion. / Dissertation (MBA)--University of Pretoria, 2013. / zkgibs2014 / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted
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A strategy to transform municipalities into high performance organisationsMolefe, Gabedi Nicholas 03 October 2011 (has links)
D.Comm. / The objective of this study was to explore a group of key employees‟ experiences and perceptions at the Metropolitan Municipality of Tshwane of the service performance of the municipality they work for, as well as to develop a social science tool – a model – that could be used to help this institution play its role of delivering effective services to its residents in the country‟s democratic dispensation. A combination of qualitative and quantitative research methods in the form of a mixed method approach was used in this study. The existing quantitative instrument was buttressed by the empirically derived qualitative insights to form an instrument that was later distributed among employees of the Metro with a view to developing a “mixed model” of a high performance organisational culture for the institution involved. During the qualitative phase of this study interviews were conducted using a grounded theory approach. Two stakeholders and six members of staff were interviewed. The result of the interviews was a qualitatively derived pattern of interrelated concepts in the form of a “shared vision” model, consisting of rich descriptive data which were carefully analysed using a grounded theory methodology,i that is, the development of theory that is derived from an analysis of qualitative data. The computer-assisted data analysis tool, Atlas.ti, was also used to support the qualitative data analysis process. The qualitatively derived model displayed overall groundedness of between 1 and 4 and a density of between 1 and 13. To confirm the trustworthiness of the findings, member checking was done with the research participants. The second phase of the study was effected by distributing a questionnaire to 800 randomly selected Metro employees. Of the 800 questionnaires sent out, 474 were completed and returned, thus constituting a response rate of 59.25%. The returned questionnaires were deemed adequate for conducting a factor analysis. A first-level factor analysis was consequently conducted on intercorrelation matrices of the 14 theoretical dimensions. A second-level factor analysis on a sub-score intercorrelation i Glaser and Stauss (1967). iv matrix followed and resulted in three factors being extracted. Iterative item analyses then yielded acceptable metric properties for each dimension and a Cronbach alpha coefficient ranging between 0.703 and 0.964, which was deemed acceptable scale reliability for the model. To arrive at the desired model, the findings of the two phases of the “mixed method” approach were connected and interrelated such that data from the quantitative phase played a supportive role to data from the qualitative phase. The derived model consists of the inner core and the outer core. The elements of the outer core which were qualitatively derived by means of grounded theory provided a “thick description” of the discourse and gave the research participants a “voice” in the inquiry. The elements of the outer core were identified as good governance, clean and efficient administration, and community involvement. The elements of the inner core, on the other hand, were elicited through deductive reasoning and gave the model a quantitative grounding through the use of factor analysis. These elements included leadership, delivery processes and stakeholder satisfaction. The results of the two methods were thus integrated into a model called the New Empirical High Performance Organisational Culture Model (NEHPOM). To test Metro senior management‟s views of the model, a nominal group session was conducted. This session granted acceptance of the model, indicating, among other things, that the model would help to create synergy between governance, residents and leadership of the Metro.
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Reasons for staff turnover amongst consultants in the recruitment industryMoss, Tamryn Denise 18 July 2013 (has links)
M.Comm. (Business Management) / An exploration into the level of high staff turnover in the recruitment industry and the possible reasons for the turnover. A quantitative study using a survey with carefully considered reasons for why consultants would leave the recruitment industry. Making use of Binary Logistic Regression modelling and Boosted Regression Tree analysis (BRT), the main reasons for why consultants leave the recruitment industry were identified with applicable outcomes and recommendations for future study.
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Evaluating employee responses to the lean enterprise system at a manufacturing company in Cape Town, South AfricaYan, Bing Wen January 2006 (has links)
Magister Commercii - MCom / There is usually much reaction among employees when a new system is introduced in an organization. These things are intended to improve performance but sometimes cause considerable controversy amongst the employees and management. This study examines the implementation of LE and it attempts to analyse the reactions of employes in a manufacturing company in South Africa - GKN Sinter Metals (GKN), Cape Town. According to the literature review, the implementation of the LE can play a significant role in improving the company's performance. / South Africa
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Perceived organisational support, organisational commitment and turnover intentions amongst employees in a selected company in the aviation industrySatardien, Maahierah January 2014 (has links)
Magister Commercii (Industrial Psychology) - MCom(IPS) / A large body of research on staff turnover report that intention to leave the organisation is one of the key predictor’s to staff turnover (Chen & Francesco, 2003; Steel & Lounsbury, 2009). Researchers agree that when organisational commitment is high amongst staff the result is low turnover (Abdulkadir & Orkan, 2009; Culpepper, 2011; Muse & Stamper, 2007; Rhoades & Eisenberger, 2002). A strong correlation between voluntary turnover and the three organisational commitment dimensions (namely, affective, continuance and normative) was also found (Tansky & Cohen, 2001; Ucar & Otten, 2010). Organisational commitment has been identified as an important employee job related behaviour and perceived organisational support plays a vital role in enhancing employees’ organisational commitment. As employees’ commitment increases, employees feel more obligated and committed towards their organisation and products of this increased commitment are favourable benefits such as organisational effectiveness, reduced turnover, improved performance and reduced absenteeism (Yang, Wu, Chang, & Chien, 2011). The purpose of this study was to identify the relationship between perceived organisational support, organisational commitment and turnover intentions. Convenience sampling was used to identify the sample and questionnaires were used to collect the data. The questionnaires used to gain information include a biographical questionnaire; Eisenberger et al.’s Survey of Perceived Organisational Support, Meyer and Allen’s Organisational Commitment Questionnaire and Roodt’s Turnover Intentions Questionnaire. These questionnaires were administered to individuals employed as load control agents and support staff at a selected company in the aviation industry. The data was analysed using SPSS version 22. The results of the study reveal that no statistically significant relationship exists between perceived organisational support and turnover intentions amongst employees, however a statistically significant relationship between organisational commitment and its various dimensions namely, affective, continuance and normative commitment was found with turnover intentions. Furthermore, a statistically significant relationship between perceived organisational support and organisational commitment and its various dimensions namely, affective, continuous and normative commitment was also found. In addition to this both perceived organisational support and organisational commitment were found to predict turnover intentions. However, organisational commitment was found to be a stronger predictor of turnover intentions than perceived organisational support. Furthermore, when exploring the dimensions of organisational commitment and turnover intentions, normative commitment was found to be the strongest predictor of turnover intentions. Limitations of the findings are presented and possible recommendations for the organisation and future research are also provided.
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An introduction into the induction programme for departmental secretaries at Technikon AMkhize, Pridesworth Nomusa January 2003 (has links)
Dissertation submitted in partial compliance with the requirements for the Master's Degree in Technology: Education (Management), Durban Institute of Technology, 2003. / Induction is the process of introducing new employees to the goals of the organisation, its policies and procedures, to co-workers as well as to the activities or the tasks to be performed in the job. / M
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Retention strategies for gold-collar employees in an institution of higher educationGrobler, Elaine Maria January 2014 (has links)
Gold-collar employees are defined as key employees who have a discernible influence on the realisation of an organisation’s strategic goals and vision. These employees’ competitive advantage lies in their conceptual skills and specifically in their knowledge and creativity. However, because of their unique competencies, they are high in demand and it is more difficult for organisations to attract and retain them. The main research problem in this study was to investigate the concept of a gold-collar employee, the needs and expectations of these employees, as well as retention strategies that can be used to retain them, with specific focus on academics in an institution of higher education. To address the main and identified sub-problems, a literature study was conducted on gold-collar employees, the dilemma of retaining these employees, their needs and expectations and retention strategies. Interviews were conducted with selected senior level employees from various disciplines that had extensive experience in research, teaching and academic management, to establish how they perceived a gold-collar employee in the context of the university and what in their experience they considered as factors that enhanced the retention of these employees. An HTML survey questionnaire was administered to a target group of academics ranging from associate lecturer, lecturer, senior lecturer and associate professor to professor, including academic managers. The survey focused on their level of teaching and research experience, needs and expectations and their perceptions of the retention strategies used at the university. The results from the empirical study revealed that respondents were experienced in teaching development and practices, but not recognised on an internal, national and international level. Flexible working conditions were regarded as most important along with opportunities for self-fulfilment. Employees with more experience in teaching had a greater need and expectation for empowerment while those with more research experience needed and expected more remuneration, rewards and recognition. The respondents also deemed being located in a city or town that allowed for a high quality of living as important. Retention of highly skilled employees is important especially in a knowledge environment as they contribute strategically to the vision and competitive advantage of the organisation. Their skills and knowledge are costly and not easy to replace. Therefore it is important to put strategies in place to retain these gold-collar employees.
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Clients' views on construction and design team competenciesCrafford, Gerrit Jacobus January 2007 (has links)
The effectiveness of the design and construction team in meeting clients’ requirements entirely depends on the competency proficiency of the design and construction teams. This research presents a model of the important competencies required by the design and construction teams in order to provide a competent service as seen by the client. A review of related literature followed by interviews by selected practitioners yielded 29 architectural competencies, 31 civil engineering competencies, 32 construction management competencies, 31 project management competencies, and 33 quantity surveying competencies that were presented in a structured questionnaire. The questionnaire was completed by 52 developers from a census of developers and municipality managers in South Africa. Respondents were asked to rank or rate: the level of importance of each competency for a career in that specific discipline; how evident that competency is in the specific discipline in South Africa; the level of importance of the performance parameters to clients, and the extent to which the various disciplines realise client satisfaction relative to the various performance parameters. The techniques of re-scaling, principal component analysis, content analysis, ranking and quadrant analysis were applied to the data. Results showed a high degree of consistency among respondents in all disciplines, regardless of the demographic differences in the importance of the competencies. A factor solution was obtained for every discipline using principal component analysis on the important competencies of each discipline. The various factor solutions were in turn used to formulate a simplified model. The model shows that the factors are interdependent and interacting. The model indicates that primary competencies for each profession are supported by mostly secondary competencies. These factors v are in turn influenced by the inter-relationships between the practitioners, continued professional development/ research and universities, which are then in turn, influenced the governing bodies. The local and global environment then ultimately influences the governing bodies. An Importance-Evidence quadrant analysis was undertaken in order to integrate the rankings of the current importance levels and current proficiency levels for each discipline’s competencies, which helped to identify areas in which education and training is immediately needed. Respondents ranked all nine performance parameters above average which indicates that there are more than the traditional performance parameters of cost, quality, and time involved in satisfying clients. The research concluded that vital feedback from clients regarding the competencies required by the respective professionals in the design and construction team was obtained.
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