The driving question of this project is: "How is St. Catherine of Siena an exemplar of engaged communication scholarship?" This project covers five essential facets of communicative inquiry into a deeper understanding of St. Catherine of Siena and her embodiment of engaged communication scholarship. The five areas trace her life from its historical context to its most personal revelations to her lived engagements with others. In the first chapter, the inquiry into St. Catherine of Siena begins with how she is understood by others for her knowledge and impact. Chapter Two assesses the historical moment in which St. Catherine of Siena lived. In Chapter Three, St. Catherine of Siena, both the person and her life, is explored focusing on her participation in society from her birth in 1347 to her death in 1380. Chapter Four examines St. Catherine of Siena's work, The Dialogue, which contains four treatises including: (1) "A Treatise of Divine Providence;" (2) "A Treatise of Discretion;" (3) / McAnulty College and Graduate School of Liberal Arts / Communication and Rhetorical Studies / PhD / Dissertation

Healthcare in Sweden is in need of eHealth innovations to meet the requirements a highlydeveloped society. However to develop and implement eHealth in the healthcare system ischallenging because the system is experienced as complex, conservative and fragmented.In this thesis a qualitative single case study has been conducted to further investigate thechallenges of development and implementation of eHealth. This study demonstrates that itis challenging to understand the complexity of the healthcare system and this has animpact on eHealth development. Involvement of potential users and collaborationbetween stakeholders are seen as a suggested solution to understand this problem. Thisthesis has also shown that to involve users and collaborators is challenging as well.Further the study has shown that there are technological challenges in realizing eHealthin the healthcare system and there is a challenge to develop and implement informationsystems because of regulatory limitations. Despite years of experience in healthcare or ITdevelopmentmany of the respondents find that these factors challenge innovation efforts.

This study explores faculty theories of service-learning as a teaching methodology in higher education. While there has been considerable increase in the understanding of how service-learning positively impacts students, there is a shortage of research on faculty experiences utilizing service-learning pedagogy. Because it is known that faculty involvement and commitment is essential to implementing groundbreaking forms of curricula and pedagogy, this research seeks to better understand faculty perspectives of campus community collaboration in service-learning partnerships. The study investigated faculty engaged in service-learning and used a multiple case study design involving descriptive qualitative methods rooted in faculty perspectives utilizing constant comparative analysis and coding in the tradition of grounded theory. Data consisted of interviews, course materials, and documents related to community placement protocol at one large Pacific-Northwest university. Findings across five research questions, which supported previous studies, established that faculty utilizing service-learning pedagogy are motivated by their adherence to values of social justice, individual awareness of positive student outcomes, and dedication to civic responsibility by meeting community defined needs through educational practices. Two new findings, which can augment the research literature, are (a) the perceived role that institutionally supported outreach to the community could play in restoring public trust, exhibiting genuine awareness of community need, and benefiting the overall credibility of the institutional mission and (b) the identification of faculty tacit theories of why community partners fade away during the student placement and perceived best practices for addressing the problem. Faculty’s identification of perceived barriers to implementing and sustaining service-learning pedagogy supported previous research and suggested a new finding that while excellence in pedagogical practices existed within the institution, lack of a centrally supported mechanism for collaboration may have thwarted growth of innovative and beneficial strategies. Research-to-practice suggestions include prospective policy implications for faculty who utilize service-learning in courses or would like to cultivate the professional potential to include a scholarship of engagement into their teaching strategies. Faculty theories of best practices and policy improvements for service-learning pedagogy delineated in the study have potential utility for entities who develop, initiate, organize, and support innovative campus community collaboration.

Debates concerning the concept of 'engaged scholarship’ (ES) in terms of university-society connectivity have become part of the discourse within the shifting South African higher education landscape after 1994. Given the legacy of historical inequalities continuing to permeate all spheres of South African society including higher education, the idea of social-justice-centred engaged scholarship forms the main thrust of the narrative in this thesis. Furthermore, with music inherently geared towards societal engagement, and 'engaged scholarship’ included in UCT’s latest Social Responsiveness Policy Framework, this thesis critically examines the ES responses - in terms of their perceptions and practices - of music academics at the SACM in post-1994 South Africa. The opening chapter outlines the largely two-pronged research methodology approach pertaining to the analysis and findings of: (1) literature and documents, and (2) in-depth interviews of a representative sample of full-time SACM music academics. Chapter 2 provides a historical sociology unpacking the ES concept as part of an emergent University Third Mission. With developments largely unfolding at American universities, the first part of Chapter 2 shows the development of ES as essentially following two routes. Firstly the Triple Helix notion of university-industry-government (U-I-G) relations since the mid-20th century, identified by Etzkowitz as a 'Second Academic Transformation’ grafted on an earlier 19th century 'First Academic Transformation’ which began in Germany. Then secondly, in the 1990s a broadened view of scholarship aimed at making universities more relevant to the needs of society (i.e. via U-CS or university-civil society links) proposed by Boyer. With the issue of an emergent University Third Mission also entering the South African higher education discourse after 1994, the second part of Chapter 2 highlights conceptual confusion by considering policy and conference debates on 'community engagement’ (CE), the preferred expression for university-society relations in South Africa. Unfolding developments at UCT however have resulted in a discourse of ES becoming integral to this university’s Social Responsiveness Policy Framework after 2012. Moreover with social justice largely absent from CE discourse and the Triple Helix, Cooper has proposed a Quadruple Helix whereby civil society is added as fourth helix (i.e. resulting in U-I-G-CS). The approach of this study, therefore, explores the concept of a social-justice-centred engagement (outlined in part three of Chapter 2) with which it strongly resonates. Chapter 3 focuses attention on the milieu and ethos of UCT and the SACM, putting SACM music academics, part of an elite historically 'white’ university, in perspective. This highlights the entrenched hegemony of the historically 'white’ European settler institutional culture and 'orphan’ status of music indigenous to Africa at the SACM. Against this backdrop Chapter 4 provides a snapshot of the ES perceptions and practices of SACM music academics derived from the in-depth interviews. Importantly, with music largely absent from ES discourse, including at UCT, the critical analysis of the narratives of music academics form the basis for this thesis creating four music-specific ES categories in this chapter, and a proposed typology of music-specific ES in Chapter 5. In addition, a particularly important finding in Chapter 5 depicts the SACM as probably the most engaged UCT department, mainly displaying elements of the Quadruple Helix (U-I-G-CS), but with this engagement significantly skewed towards largely 'white’ civil society. Moreover, given the historically Eurocentric ethos of the SACM, western classical music has retained its uncontested hegemony (including within the SACM student curriculum) despite the introduction in the 1980s of new streams of non-western classical music, including music indigenous to Africa. With reference to ES, the engagement of the majority of SACM music academics was, furthermore, found overwhelmingly to be with the elite social classes. However, 'black’ academics were significantly more engaged with the 'black’ working class than their 'white’ counterparts. Considering the core findings above, pathways enabling the development of more balanced SACM-society relationships, particularly with the 'black’ working class majority have been proposed in the concluding chapter. A crucial recommendation is the decolonisation of the institutional culture and curriculum of the SACM, thereby restoring the former 'Other’, to 'Self’. These being spaces outside the comfort-zone of most music academics, it is suggested that music-specific ES research, potentially able to shift embedded reasoning, should become integral to the decolonisation process.

By 2050, an estimated 6.3 billion people or 66% of the world population will live in cities. Therefore, cities are in a high impact position regarding sustainability. The question is, how do we increase awareness of the sustainability challenge among these populations and gain citywide buy-in and multi-stakeholder collaboration to address this challenge? The Sustainable City Year Program (SCYP) at the University of Oregon offers one approach to tackle this issue by matching higher education institutions (HEI’s), with local and regional cities to address their sustainability related needs through publicly engaged scholarship. The objective of this research was to examine how SCYP contributes to strategic sustainable development (SSD). Our research methods included a peer-reviewed literature review, semi-structured interviews, surveys and further document review. Our sources included SCYP co-founders, partner city program managers, strategic sustainable development experts, and municipal planners from around the world. Our research suggests that SCYP creates a subtle paradigm shift towards sustainability among partner city staff and community members while accelerating practical implementation of sustainability related projects. Furthermore, the added layer of SSD concepts can increase the efficacy of this approach and allow the model to embrace a larger systems level perspective over time.

Over the past two decades researchers have analyzed motivating factors and institutional barriers that influenced a professor's initial decision to utilize a service-learning pedagogy. The majority of this research has been quantitative in nature, surveying faculty members' initial attitudes around service-learning. However, the extant literature fails to qualitatively examine the experiences of faculty members who successfully integrate service-learning, especially at a public research institution with civic-engaged mission. Because a public institution relies upon a critical mass of faculty members to support its civic engagement mission, this study focused on explaining the lived experience of exemplar professors in service-learning to understanding their motivations, barriers, and experiences. Faculty members are important to study because service-learning is a form of community engagement that cannot happen without sustainable efforts from professors. Moreover, students and communities cannot derive the benefits of service-learning, nor can civically minded institutions achieve their goal, if faculty members do not incorporate service-learning into their classrooms. Thus, the purpose of this qualitative phenomenological study is to understand the experiences of service-learning faculty members at a four-year public research institution where community engagement is a stated priority. Utilizing a recently developed faculty engagement model (Demb & Wade, 2012) as the guiding theoretical framework, this research study seeks to understand the lived experience of faculty members at The University of Texas at Austin by inquiring 1) how faculty members implement meaningful community engagement through their service-learning classes, 2) how service-learning may shape a faculty members' professional and personal identity at a research institution, and 3) how service-learning fits into faculty members' larger scholarship agenda. / text

In response to competitive and economic pressures, an increasing number of manufacturing firms are adding services to their traditional product offerings. However, companies are confronted with an arduous undertaking, and find it difficult to servitize successfully and profitably. This thesis investigates the transformation that traditional manufacturers undergo to become providers of integrated products and services, a phenomenon known as servitization. Servitization is considered a strategic re-direction of the manufacturing organisation and a major challenge for senior management. The purpose of this study is to provide better understanding of the change that occurs when a manufacturer attempts servitization. The study adopts a qualitative theory building approach to investigate an under-researched phenomenon and a major managerial challenge. It follows a strategy of engaged scholarship to understand a complex organisational problem. The research utilised multiple case studies, action research, and focus groups to tackle a problem with significance to industry. The findings reveal the nature of servitization as a complex transformative change which exposes the manufacturing company to its environment in new ways, and closely interlinks the organisation with a network of stakeholders through new dependencies. The transformation of traditional manufacturers towards servitized organisations is multi-dimensional and goes through eleven dimensions of transformation across the organisation and its network. In addition, thirty nine forces of change were found to influence the outcome of servitization, and were categorised into three sets of change drivers for servitization. The results of the study led to the formation of a model for transformation towards a servitized organisation for use by industry practitioners to roadmap and facilitate their organisation‟s shift towards services. The model represents a novel approach to managing servitization. This research has addressed a literature gap and met an industrial need, and has made a significant contribution to knowledge about the change that traditional manufacturers experience to become servitized organisations.

abstract: In this study, I explore how employees with a diverse range of standpoints co-constitute pathways for creating an inclusive workplace. I use a participant-driven methodology to understand how employees with diverse social identities envision characteristics of an inclusive workplace. I then use Interpretive Structural Modeling (Warfield, 1976) to understand how participants perceive the relationship among the key characteristics. The results and analysis suggest one particular pathway for creating an inclusive workplace. First, having a diverse workforce across all levels of the organization and an environment of psychological safety increase the likelihood employees would then commit to inclusion. After establishing a genuine commitment, employees would more likely enact intercultural empathy and advocate for an inclusive organizational infrastructure. Based on these findings, I offer metatheoretical, theoretical, and methodological contributions that, when taken together, work to reimagine how people can organize around diversity and inclusion. More specifically, I add to the conversation of engaged scholarship, communication as constitutive of organizations and diversity management studies, and Interactive Management. I then offer three practical implications organizational leaders can use to inform future organizing efforts: intentional hiring practices, creating an environment of psychological safety, and educational programming. I conclude by offering limitations and future directions for researchers and practitioners. / Dissertation/Thesis / Doctoral Dissertation Communication Studies 2020

Institutions of higher education are widely known to be places that help solve the problems of society; however, few college professors seem to practice engaged scholarship after receiving tenure. In a time of decreased funding for public higher education institutions and increased competition for students with private institutions, public higher education institutions would do well to maintain their images as community partners. In this regard, public institutions need to know whether engaged scholarship among the professoriate has decreased, why this may be occurring, and how to inspire professors to create positive social change. This qualitative case study applied Frederick Herzberg's motivational theory of job satisfaction on engaged scholarship and tenure to determine the extent to which faculty members practice engaged scholarship pretenure and posttenure. The main research question addressed was whether the study participants perceived a negative relationship between tenure status and engaged scholarship. Fourteen face-to-face interviews of faculty and administrators, obtained through purposeful convenience sampling, provided the answer to this and other questions. Interviews were coded according in alignment with the methods used in the Herzberg study in 1959. The data analysis revealed institutional issues to address, specifically, to include institutional support for engaged scholarship and the accuracy of perceived administrative and faculty workloads. From this analysis, a comprehensive engaged scholarship program evolved that, on implementation, would address the concerns of the participants and increase faculty engaged involvement in scholarship that higher education institutions can continue to contribute to positive social change.

This paper aims to investigate the polarization present within the Design Thinking field ofresearch. Starting off from Johansson-Sköldberg et al. (2013), who first identified the distinctionbetween the two discourses Designerly Thinking and Design Thinking in 2010, we constructed a literature review and a framework of analysis based on conception of knowledge and its relationto the advancement of a research field. We claim that root-causes of the polarization derive from different knowledge bases, which then inhibit knowledge exchange as well as production. We conclude the paper by providing a suggestion for a way forward, claiming the applicability ofEngaged Scholarship within the realm of Design Thinking to make the field of research progresscreating relevance for both practitioners and scholars.