CAPES / As indústrias de manufatura de produtos tangíveis buscam melhorar seu desempenho industrial frente ao cenário de intensa competição. Entretanto, o desempenho industrial está relacionado ao nível de maturidade da empresa e ao seu potencial de melhoria contínua para tornar-se um diferencial. Empresas maduras atingem seus objetivos de forma consciente e eficiente, enquanto as imaturas não atingem os resultados esperados. Para saber o que é preciso melhorar, demanda-se um diagnóstico da situação atual da empresa. Entre os modelos que permitem avaliar a maturidade de uma empresa, está o Capability Maturity Model Integration (CMMI), considerado um dos mais efetivos para a indústria de Tecnologia da Informação (TI). Como esse modelo não foi criado para a área industrial de produtos tangíveis, o objetivo desse trabalho é adaptar os termos deste modelo para esse perfil de indústria, além de desenvolver uma ferramenta para que a própria empresa possa se auto avaliar. Para isso, é apresentada uma revisão bibliográfica sobre os modelos de maturidade, formas de adaptações de termos em aplicações distintas e ferramentas de avaliação de maturidade já existentes. Com esse material, uma estratégia para a adaptação dos termos do CMMI foi desenvolvida. Visando reduzir o número de termos a serem adaptados, gerou-se um questionário composto pelos termos do modelo CMMI, o qual foi submetido à 14 profissionais e um acadêmico, no intuito de identificar os termos que demandariam adaptação. Com a identificação dos termos necessários à adaptação, vários recursos foram utilizados para garantir a efetividade da estratégia de adaptação, entre eles; mapas mentais, glossários e o auxílio de especialistas na área. Com os termos adaptados, o processo foi validado mediante novas entrevistas e novas aplicações do instrumento com os termos adaptados. Paralelamente à estratégia de adaptação, uma ferramenta web foi desenvolvida com o auxílio de um técnico de computação, incluindo os termos em português, provenientes da tradução oficial do CMMI, adaptados para a área industrial de manufatura brasileira. Entre os resultados, o trabalho apresenta a estratégia de adaptação utilizada para o CMMI, mostrando a estruturação do modelo após a adaptação, além de apresentar o desenvolvimento da ferramenta criada para a indústria avaliar sua própria maturidade de forma simples e ágil, a qual é testada por um Engenheiro de Processos, e avaliada através de um questionário de satisfação. / The tangible products manufacturing industries seek to improve their industrial performance, facing the intense competition scenario. However, the industrial performance is related to the maturity level of the company and its continuous improvement potential to result a differential issue. Mature companies achieve their goals consciously and efficiently, while the immature do not reach the expected results. To know what it demands to improve, it is necessary to diagnose the current situation of the company. Among the main models that allow the industrial maturity assessment, the Capability Maturity Model Integration (CMMI) is one of the most popular and efficient for the Information Technology Industry. Because this model was not developed for a tangible products industrial area, the objective of this study is to adapt all the original model terms to this industrial context, in addition, it is aimed a tool for a self evaluation of a manufacturing company. For this, a literature review on the maturity models, many adaptations of terms in different applications and the existing maturity assessment tools are presented. Through this material, a strategy to adapt the CMMI terms is defined. To reduce the number of terms to be adapted, a questionnaire composed by the terms of CMMI model was produced, which was submitted to 14 different professionals and one academic, in order to identify the terms that would require adaptation. Through the identification of the necessary terms to be adapted, several resources were used to guarantee the effectiveness of adaptation strategy, including: mental maps, glossaries and the expert assistance in the field. After this, the process was validated through new interviews and applications of the instrument with the adapted terms. Alongside the adaptation strategy, a web tool was developed, including the terms in Brazilian Portuguese, from the official CMMI translation, adapted to the manufacturing industrial area. Among the results, the work presents the adaptation strategy to CMMI, showing the model structure after the adaptation, and presenting the tool development to industrial maturity assessment in a simple and fast way, which is tested for a Process Engineer and evaluated through a satisfaction questionnaire.

Made available in DSpace on 2015-12-03T18:33:15Z (GMT). No. of bitstreams: 1 Eduardo_Pereira_Alencar.pdf: 864195 bytes, checksum: 49414a0dda4258b4ba2907032c458c67 (MD5) Previous issue date: 2015-08-21 / The contingency theory is premised a better fit between the internal contingency factors to the company and its external environment. From this perspective the research sought to understand the influence of contingencies factors: external environment to the company's operations and size, about the intensity in the use of the financial indicators and financial and non-financial value drivers on the brazilian chemical sector. Data were obtained by applying the questionnaire, multiple regression analysis was used to investigate the influence of the environment and size in intensity of use of value drivers. The results show that the uncertainty of the environmental factor influenced the intensity of use forming a basic set which mostly has financial drivers and financial indicators, but non-financial drivers were also validated in the regression to a lesser extent, the size influenced financial indicators and non-financial drivers the basic set of drivers and indicators formed can be seen as the best fit to environmental uncertainty and the size of the sample companies / A teoria da conting??ncia tem por premissa um melhor ajuste entre os fatores contingenciais internos ?? empresa e seu ambiente externo. Sob essa perspectiva a pesquisa procurou compreender a influ??ncia dos fatores contingenciais: ambiente externo ??s opera????es da empresa e porte, sobre a intensidade de uso dos indicadores financeiros e direcionadores de valor financeiro e n??o financeiro no segmento qu??mico brasileiro. Os dados foram obtidos pela aplica????o de question??rio, a an??lise de regress??o m??ltipla foi utilizada para verificar a influ??ncia do ambiente e porte na intensidade de uso dos direcionadores de valor. Os resultados apontam que a incerteza do fator ambiental influenciou a intensidade de uso formando um conjunto b??sico que em sua maioria possui direcionadores e indicadores financeiros, por??m direcionadores n??o financeiros tamb??m foram validados na regress??o em menor quantidade, o porte influenciou indicadores financeiros e direcionadores n??o financeiros, um conjunto b??sico, de direcionadores e indicadores formado pode ser vista como a que melhor se ajusta ?? incerteza ambiental e ao porte das empresas da amostra

This research project endeavors to frame a methodology that can be used to categorize firm value strategies (production logics) and choices of factor inputs (tangible and intangible assets), which are used to fuel production cycles for goods and services outputs. A secondary goal of the research is to attempt to determine what asset group combinations (resources) are combined by various classes of firms to produce sustainable outcomes for the A/E/C firms in the survey. The National Bureau of Economic Research recently issued a system of national accounts (acknowledging both tangible and intangible assets) that reflects the macro-economy but at the same juncture, lamented the fact that a firm-level micro-economic schema did not exist to mirror the national system. This study makes an effort to redress that void by investigating how such a system of accounts - measured on the input side of the ledger -- could begin to fill in a gap in information and understanding as pointed out by participants in the National Academy of Sciences symposium of 2009 entitled "Intangible Assets: Measuring and Enhancing Their Contribution to Corporate Value and Growth." In brief, the research represents an effort to make a contribution to a growing body of knowledge about intangible assets by solidifying a framework within which both tangible and intangible assets may be more appropriately conceptualized and more adequately measured for purposes of current and future investigations. The research also provides a methodology for beginning to understand how some design and construction industry firms rely on specific asset categories for operating success, corporate stock value and business continuity. It is conceivable that managers would use a variation of the methodology to better balance ongoing investments in their firm's portfolio of tangible and intangible resources. The mixed methods used in this research support the following conclusions: 1) In terms of rank order of asset deployment categories by firms, intangible assets appear to have a modest edge over tangible assets for deployment by value shop firms (architecctural and engineering design firms), but these emphases are not consistent among value chain-oriented (construction) firms. 2) Although pronounced differences were expected, there was little evidence of differences in rank order of asset category accumulation and deployment by firms (according to the Delphi panel) regardless of whether the firm was focused on continuity and longevity or (alternatively) short-term profit maximization. 3) Because of their ambidexterity in production logic, the expert panel had difficulty placing EPC (Engineer - Procure - Construct), design-build and integrated services firms in a single Stabell - Fjeldstad value logic category, and a new composite category was posited based on Delphi panel feedback.

This thesis analyses the effects of relative market share and the rate of market growth on the strategic characteristics and financial performance of selected companies quoted on the Johannesburg Stock Exchange over the period 1977 to 198. It is well established that business performance is partially contingent upon relative market share position and the rate of market growth. Together these variables comprise the basis of the Boston Consulting Group approach to portfolio analysis in the form of the Boston Consulting Group Growth/Share Matrix. A methodology was designed to test the validity of this matrix in measuring and predicting corporate behaviour at the business level in South Africa. Selected companies were placed into the matrix and analysed in terms of their strategic attributes (represented by selected financial ratios) and their level of performance (represented by a wide range of financial performance measures). The research findings show that relative market share and the rate of market growth have a significant impact on the strategic attributes and financial performance of South African businesses. Also, certain attributes are closely associated with particular types of performance. Therefore, given a specific performance target, management should ultimately be able to isolate and monitor the relevant strategic attributes in ensuring that the target is achieved. The analysis of contingent models of strategy is still in its infancy, but this study indicates that the field is possessed of great potential.