A importância deste trabalho encontra suas fundamentações na atual relevância de pesquisas sobre avaliação de impacto de sistemas de informação e na importância dos sistemas CAPP para a indústria de manufatura. A necessidade de avaliar sistemas de informação surgiu de um fenômeno conhecido como paradoxo da produtividade (falta de evidência de retornos para altíssimos investimentos). Já o CAPP é um sistema fundamental na interface de Engenharias e Produções, sendo gerador de informações para toda a empresa. Para a obtenção este objetivo foram realizadas análises de dados colhidos em 11 casos investigados. / The importance of this work meets its foundation both in the nowadays relevance of studies on information systems impact and in the importance of CAPP systems to the manufacturing industry. The necessity of evaluating information systems emerged from a situation known as the productivity paradox (lack of return evidence in despite high investments). Regarding the CAPP, it is a fundamental system to do the interface between the Project and the Production areas, being also a generator of important information to the whole company. To reach these goals, some analysis were carried on data collected from 11 case studies.

A importância deste trabalho encontra suas fundamentações na atual relevância de pesquisas sobre avaliação de impacto de sistemas de informação e na importância dos sistemas CAPP para a indústria de manufatura. A necessidade de avaliar sistemas de informação surgiu de um fenômeno conhecido como paradoxo da produtividade (falta de evidência de retornos para altíssimos investimentos). Já o CAPP é um sistema fundamental na interface de Engenharias e Produções, sendo gerador de informações para toda a empresa. Para a obtenção este objetivo foram realizadas análises de dados colhidos em 11 casos investigados. / The importance of this work meets its foundation both in the nowadays relevance of studies on information systems impact and in the importance of CAPP systems to the manufacturing industry. The necessity of evaluating information systems emerged from a situation known as the productivity paradox (lack of return evidence in despite high investments). Regarding the CAPP, it is a fundamental system to do the interface between the Project and the Production areas, being also a generator of important information to the whole company. To reach these goals, some analysis were carried on data collected from 11 case studies.

The rapid growth of Science and Technology has made the use of scientific information a problem of international concern. To keep abreast of current research the scientist and engineer can use a multitude of information sources. In this study the problem of information use is analysed and a theoretical framework is developed and applied in several case-studies of formal and informal communication. The case-studies include surveys among scientists, engineers and social scientists in different R&D-settings. Information about research is looked upon as a fundamental resource for R&D activities. It is demonstrated that information use and communication behavior are related to research productivity. However the use of both written and oral information sources is limited by barriers related to the individual user, his position in the social structure of the research community and organisation as well as the availability of information resources. In order to improve the use of knowledge it is necessary to integrate the information and documentation functions with the planning and conduct of research. In this context user education and marketing of information resources are important prerequisites. Information search and library use in higher education are analysed and discussed in relation to pedagogical methods and the maintainance of professional competence. Special attention is also given to computerized reference retrieval services and their evaluation. / digitalisering@umu

The thesis deals with survey of used information systems in municipal and commune offices and Regional offices in connection with crisis management and crisis planning. The work is divided in several parts. The introduction describes history of protection of citizens. The thesis also deals with the issue of information systems from the general point of view and also in connection with crisis management. The practical part looks into the used information systems by questionnaire survey. The survey included all municipalities and communes and all Regional offices. The output of the research is a list of used applications. There are shown following data for each application ? frequency of an application, a map of an application according to regions, scale evaluation of an application and pros and cons of an application. The evaluation of the research disproved the hypothesis that regions and municipalities and communes have a proper idea about what kind of information system they should use. The following part of the thesis introduces a software application to support crisis management. It is a functional application designed to keep a record of shelters in the town of Písek.

Ce travail de recherche porte sur l’évaluation du système d’information (SI) bancaire de front-office. Àtravers un cadre d’analyse sociotechnique, nous avons cherché à identifier les variables et leurs liens àprendre en compte pour évaluer le succès perçu du SI auprès des utilisateurs. La proposition centrale est quele succès perçu du SI bancaire de front-office dépend à la fois de caractéristiques techniques et sociales.Aussi, les spécificités du monde bancaire, l’évolution de l’environnement aussi bien réglementaire queconcurrentiel, nous ont convaincus de la nécessité d’une évaluation appropriée au domaine bancaire. C’estpourquoi ce travail de recherche est composé d’une part d’une approche qualitative exploratoire afind’identifier les variables spécifiques au domaine bancaire, et d’autre part d’une démarche quantitative denature hypothético-déductive.Au final, on propose un modèle composé de huit variables (les qualités de la formation, du système, duservice, de l’information, l’utilisation, la satisfaction, le soutien des managers intermédiaires, les bénéficesnets) expliquant le chemin menant au succès du SI bancaire. L’influence de la participation des utilisateurs àune phase de projet concernant le SI, ainsi que celle des caractéristiques sociodémographiques desrépondants ont été analysées.Ce modèle constitue à la fois un apport théorique, mais aussi managérial puisque les banques disposentmaintenant d’un instrument leur permettant de mesurer le succès de leur SI.Ce travail souligne l’importance de certaines variables, et met en évidence des liaisons spécifiques audomaine bancaire. / This research focuses on evaluating the banks’ front office information system (IS). By using asociotechnical analysis frame, we wished to identify the variables and the links that have to be taken intoaccount in order to evaluate the perceived IS success among users. The main proposal is that this perceivedsuccess depends on characteristics which are both technical and social ones. At the same time, we wereconvinced by the bank specificities, rules and competition evolution, that an evaluation, peculiar to the fieldof the banks, is necessary. This is why this research uses at the same time a qualitative approach, to identifythe specific variables in the bank world, and a quantitative approach based on hypothesis and deduction.We finally propose a model showing eight variables (the qualities of the training, the system, the service, theinformation, the use, the satisfaction, the middle managers’ support, the net profit) which enlight the wayleading to the success of bank IS. Both users’ participation to a IS step of a project and the surveyed people’ssociodemographic characteristics were analysed. This model both provides a theoretical and managerialaspect, since the banks now have a tool measuring the success of their Information System. This workemphasizes the weight of some variables and highlights some links specific to the banks field.